Hotel staff was very accommodating and friendly. Rooms were small, but that's typical of Manhattan.
The staff was very friendly and helpful The rooms were very small. The bed was too small.
The Gem hotel is in a great location. The facilities are minimal but good, and the staff are excellent. The rooms at The Gem are very small. The facilities are minimal.
The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful. The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.
The staff were always friendly and helpful. The room, although small, was clean and was serviced daily. Also, the location is excellent.
The staff was amazing! The rooftop patio is great! None of the rooms have more then one bed.
The staff at this location is too notch!! Rooms were very small.
the hotel was in a great location no twin beds rooms
The service of the staff was excellent. I would definitely return again and stay at The gem Hotel-Chesea.
Staff was incredibly helpful and accomodating
The hotel was conveniently located for my purpose. It was also exceptionally clean and the staff was polite and helpful. I would definitely stay at this hotel again.
Nice design, clean rooms, good location Small rooms
Merkezi olmasindan baska bir ozelligi yok. Odalar yenilenmeli. Hayir olmadi.
otelin en güzel yanı bulunduğu yer.. sigara içilmez oda ayırtmama ragmen sigara içilen oda verildi ve maalesef değiştirilmedi. Odadaki koku çekilir gibi değildi.
otelin yerinin merkezde olması odada internet baglantisi yokdu
Konumu muhteşem. Odalar eski ancak odada fazla vakit geçirmediğimden sadece uyumak için odayı kullandığımdan çok da rahatsız etmedi.
otelin yeri ulaşıma kolay otel çok eski renovasyon yapılmalı koridorlar bile eski kokuyor ancak yer için oteli satabiliyorlar bnce yine kalacağım ama çok eski ve fiatı hak etmiyor receptıonda çok agır eleman çok az
Cleanliness of rooms and hotel as a whole. More attentive front desk staff. Assisted others before ourselves and other guests who were clearly lined up first.
Customer service, reservation team and management all were pretty terrible. Provided no accomodation for a change or adjustment in reservation. In addition the front desk person was rude and abrupt when nobody else was even in the lobby. I left this hotel and went right next door to the cleaner and friendlier Hotel Indigo.
This was my first stay at Hilton Garden Inn Chelsea. I like everything about this hotel. Location is very good in mid-town Manhattan close to shops, clubs, bars.The customer service was ok. The room was big, very clean & comfortable.If you are in a mood for a Playboy TV channel it's free you can watch it in your room. I was on 19th floor the city view was ok nothing special. I will recommend this hotel to my friends & family. From 0-10 I'll give 9++++. Check-in is at 3pm. I arrived at 3:30 pm and my room was not ready I had to wait for 15 minutes in a lobby.
It was a very basic hotel and rooms were on the small size, but it was exactly what we needed. We loved that there was a microwave and fridge in the room. Clean. Small clean lobby. Staff were generally very friendly. Nothing.
Everything was 100% perfect. Room was clean, bathroom was clean, view was nice. Staff was friendly and accommodating with our luggage needs etc. I chose to be on the highest floor to get the best view and we heard loud music coming from down the street or somewhere outside as we were going to bed. It eventually stopped, and no one complained of not getting a good night's sleep due to it.
Nice touches were that the lobby had a water dispenser with fresh fruits in the water and cookies were served at the lobby at certain times. Staff was attentive to our needs. Broken shower head- sprayed from the base. Tight quarters with barely enough room to move luggage for 3.
The location on 28th Street is very central and convenient. One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Chose this hotel for the price/location. Obviously you don't exactly get what you're paying for in NYC, but it was a clean hotel that was just that, nothing special. They slap you with a $50 resort fee without telling you - was told I had no extra charges at checkout, and saw the charge on my credit card later.
Very friendly and helpful staff. Clean room. Tasty free coffee in the lobby. Good sound proof wall so that we did not get bothered by young group's loud chatting next door through night. The only issue was the noise of the air conditioner heater.
For New York this was a pretty good size room with 2 queen beds.
The hotel was in a great location for sight seeing and the sub way. The hotel staff were friendly and accommodating. The rooms were clean. The beds were very comfortable. Although the breakfast was an "all you could eat". I thought $16.50 was a little over priced
Odadaki imkanlar iyiydi. Televizyondaku kanal seçenekleri, özellikle kahve-çay makinasının ve ütünün olması gibi acil ihtiyaçları karşılayacak imkanların bulunması işlevseldi. Yatak çarşaflarını hergün değiştirmediler. Belki çevre bilinciyle yapıldı bilmiyorum.
Odanın temizliği güzeldi .Odalarda ücretsiz olarak internete bağlanmak iyi oldu. Ara sokakta olmasını ,odanın ufak olmasını,asansörün geç gelmesini ve kahvaltı salonunun ortamını hiç beğenmedim.Konu değerlendirmelerinde manzarasının güzel olduğu yazıyordu 15. katta kalmamıza rağmen sadece karşı binadki ofis çalışanları gözüküyordu.Merkeze mesafeside yaklaşık 2 km kadar.
Ismarladığım bir sürü şeyi benim adıma teslim alıp eksiksiz bana teslim ettiler. Personel güler yüzlü. Otelin yeri muhteşem. Çevresinde her türlü alışveriş, yeme-içme ve kültürel faaliyet imkanı yürüme mesafesinde. Fiyatı vergilerle birleşince biraz pahalı oluyor. Biraz daha aşağıya çekilebilirse daha iyi olur.
Oteli̇n yeri̇ güzeldi̇. Odalar çok küçük ve rutubetli̇
Oda servisi çok erken kapıyı çalıyor
Look of the rooms very nicely decorated Pricing was bit high for the size of the room but still had a great overall experience it was a comfortable stay
Front desk staff were professional and friendly Restaurant staff inside the Hotel had terrible customer service.
I was very happy with the nearness of the hotel to Penn Station. It was a beautiful hotel, which appeared to have been recently renovated. I would definitely stay there again. Nothing
This hotel was so amazing, I didn't expect much for the price but everything was spotless. The staff was amazing, they came up to our room 2 times a day to bring ice and they were super fast. King bed was very comfy and the hotel was within walking distance from Times Square but if ur visiting New York get a subway card and get everywhere for like 20 min at most. Perfect stay no complaints.
Great location, great price for the day we stayed, room was clean and a nice size for NYC. When checking in they indicated that the water would be turned off at 9am the following morning for emergency repairs. So much for taking the say off and sleeping in. Well, apparently it was only the hot water, which we learned about after getting to the room and reading the note that was slipped under the door. When we got to front desk in the morning, they asked how our stay was and I said it was good. They asked - why only good - so I explained the water situation (it was about 10:30am). They indicated that they hadn't even started the project yet. We went from all water off from 9am-9pm, to only the hot water, to - well the hot water will be turned off - whenever. I'm sure there's a better way.
Location was good. We got to the pool at 10am and put our names down to be told it was a 3 hour wait.
Room was great. Juice Bar in the lobby was awesome. PH Bar is the best view in the city. Swimming pool. Ambiance. My bathroom sink was plugged up. Houskeeping doesn't seem to be perceptive or ready to take action when they see something like this or I would not have encountered it. Also, I needed to print a boarding pass and their solution was for me to email them instead of having a computer where I could print my boarding pass. I was annoyed by that.
Great ambience. Great staff. Great food. Great location.
The room was quirky and modern It was underneath a nightclub and so all night the music thumped through the ceiling.
Nice staff and chill lobby. Very small rooms and a soft bed.
It was convenient to where I was working and thew staff was awesome. The room was dirty, uncomfortable, and just not worth the rate. I wouldn't stay there again.
Good location, restaurant, bar, and pool were all lovely. Well-kept hotel. Rooms are tiny, and the staff was very inattentive. I asked three times (including reaching out once before my stay) about booking an activity and each time the concierge or staff told me someone would get back to me. Each time, no one ever got back to me. Finally we ended up missing out on the activity we wanted to do because of the staff's lack of attention.
The staff was AMAZING so cooperative and helpful with any little request!!! A+ The rooms are small and when you book you have to be very careful if want two double beds, the wording makes you think you are getting two beds and its is one. Three of our group independently made that same mistake.
Great location, lobby decor is very cool and onpoint. The rooms, though small, were very well done and loved the huge shower. Service was just awful. First day shower curtain filthy, sink didn't drain. Second day, shower curtain fixed, sink still not working. Third day, room never made up Fourth day, asked for ice (there are no ice machines at all), never arrived. Constant - the hallways always smell like food, because the facility is so well insulated that any room service smells will linger forever, and yes it really does. Forget about sleeping. There's a DJ that spins until 4am. My room was on the 10th floor. You could hear it reverberating through the courtyard. There was not much to do about that. Only two elevators for the rooms - so you'll wait for a while to go up or down. Oddly too, you need to use your key in the elevators in *both* directions, and the key swipe hardly worked. The weekends were a joke. Bar/Bat Mitzvah's, parites, the rooftop bar.is a huge draw and all kinds of trendy beautiful people. But that meant that the elevators were packed with party goers, drinks spilled, lots of ruckus that the scene brings with it. Hey it 's fun once in a while but at Dream Hotel it never stopped. Will not stay there again. I hope you know what you're getting in to when booking there.
Great Nightlife scene. Lovely juice cafe in front. Concierge helped book dinner reservations. Banging doors in the hallway, early housekeeping service. Slow elevators at night when club was using all of them.
Staff was excellent
For the value the hotel was great. The location of the hotel is very convenient to many locations and subway lines. The breakfast in the morning exceeded expectations and was substantial. Hotel is very clean and feels updated. The bathroom felt a bit small but for a hotel in NYC that is expected. Do not try to drive and park in this area, parking is atrocious and very expensive.
Our check in/out and all interactions with staff were very positive. Breakfast was good, a hot waffle, pastry, egg, or potatoes, plus juice, cereal and hot drinks. The two doubles in one tiny room were adequate. No tub only shower and the TV/cable was the bare minimum. Complimentary internet was adequate. Overall I recommend and would stay again.
Staff courtesy room size vs cost
The breakfast was great! The price was good. Room was clean. THe walls were very thin and you could hear the partiers that came in at 4am. When the front desk was notified of the disturbance they responded quickly and the room quieted down for about half an hour, but then got really loud. I did not sleep well at all that night!
Horrible place, breakfast awful with little nutritious value. It would have better to eat at McDonald's ! This is overpriced even for Manhattan. If parking is available, it will cost you an average of $50 per night. I don't think the bedding had been changed for me after the prior customers had checked-out.
Good location Breakfasts were not so good
breakfast was nice Yes, there was! I had major issues with the WIFI Internet Access. It didn't work on my IPad and my Windows lap-top at all. The "necessary page" in the Browser didn't turn up. The "free WIFI" was one of the reason why I did choose the Hampton. The staff said they cannot give me any discount, because I booked the hotel via bookings. I shall try to claim it thru you? Anything you can do? Speak to Lisa + John at reception. They confirm that I had complained a few times.
The hotel was clean and tidy. it was centrally located and withing 2 minutes walking distance to Penn Station and madison Square Garden. we arrived at Penn from Newark so ideal for us. the hotel located on W 31st street was ideal as a center to get to all the major sights in NY. Breakfast being included was excellent to set us up for the day. There were a couple of cafe/restaurants nearby. would stay again if we get back to NY.
Close to Penn Station Close to excellent shopping Expansive free full breakfast buffet No room views Slow elevators
We arrived mid morning and after a 10 minute wait were shown to our room. Service was consistently prompt and staff courteous. I would definitely stay again.
Waiting for the lift at breakfast time! we walked down 16 floors - it was quicker!
Staff was excellent, nice, hospitable. The room is small and mediocre-looking. Definitely not worth $400/night or more.
Everything was great
Staff was excellent. Bar was golden after we got to the hotel from both exploring and enyoing the city. Concierge was great! Plenty of places around to eat including the hotel. Nice view with a glimpse of the Empire from our room. Rooms were clean, a little cramped, but its NYC. The staff (maids) tends to be forgetful about simple items like toilet paper or anything to stir coffee with! Location its a mix, depending on the line needed. Sometimes we went to 34th ST in order to get some other line.
Located on a quiet side street but still within walking distance to many attractions. Plenty of subway stops within a block or two that will take you to any destination you want. Staff was super friendly and inviting. Bed was comfortable and bathroom was clean. Close to Megabus drop-off location. Room was bigger than I thought it would be given the location. There was an iron and hairdryer in the room, but no mini fridge (which wasn't necessary for our short stay). There are some things out of the control of the hotel; construction around the area and trash left in the street for city pickup didn't make walking for the most pleasant walking experience. There were coffee stains on the nightstand lampshade and the carpet could use a good cleaning or replacement. Not sure what the parking situation is as we took the bus.
Great location! We were a short walk to a metro station, Highline and empire state building. Great food options nearby. Room was clean, although small. Kids had a great time. And they loved getting a cookie everyday! We also had a view of the one world trade center. There wasn't a fridge, which would have been helpful, but the room was small, so I can see how they couldn't fit it in.
Bed was comfy Location was great Room service was good and quick Too much noise on my floor/too many kids Bathroom smelled like a wet rag Elevators took a long time
Very clean and comfortable. Awesome views with our room. The staff was amazing and very accommodating. Great, great place!
Location was convenient. The hotel was very VERY dirty. The bathroom was left extremely dirty and moldy and the employees were unprofessional
Close to everything walking, they staff was great very informative about the area, and very helpful with everything I needed. Would definitely stay there on my next trip to NYC!!
I enjoyed my stay there, I liked receiving a cookie upon arrival. It was supposed to be a king size room, but was just a queen size bed.
I didn't like the service. I didn't get the room I reserved. This hotel is horrible and I wouldn't recommend it to anyone.
The staff was very friendly. I arrived several hours before check in and was allowed to drop my bags off. Room was clean and the bed was comfortable. Lobby was unusually small. Hotel only had two elevator shafts for 25+ floors and at one point both of them were broken.
Location Even the coffee wasn't free
Great location, clean, very nice and helpful staff. Overall it far exceeded my expectations.
Very friendly staff took care of all requests. Very helpful and provided lots of suggestions for places to visit and restaurants to eat at. Gentleman taking care of valet was extremely helpful and polite. Will be back next time. The street the hotel is on is a little dark and looming. Felt safe the whole time (police station across the street) but street is not as bright and shiny as the rest of downtown. Hotel is bright and nice.
I checked in early through Kayak's e-mail and was surprised that not only was our room ready early, but they had a pack-n' play crib set up for my little one complete with baby soap, lotion, bath toy, night light and even an outlet protector! It was a nice touch and showed that they were on top of our reservation. They put us on the top floor in a large wheel-chair accessible suite, definitely the most space I've ever had in a new York city hotel for this price! no breakfast included, but they do have a breakfast café open downstairs in the morning. It is centrally located to other breakfast options.
The staff appreciates the customer and will do their best to accomodate. The building has character and distinguished. Our suite was perfect with a to die for view. Time square
Location /to some extent/ price Noise level - VERY hard to sleep [they even provide earplugs in the room!] Services
Location and price Checking in at 5:00 PM was delayed by an hour. Using valet took over an hour to get the car
We booked the hotel last minute since we had to come to NY for an audition the following day. We've stayed in a few hotels in the area and for the price this was by far the best. Food was great, service was exceptional. Staff was friendly. The room was very comfortable. I would recommend it! My boyfriend took a shower with the door open and if set off the Fire alarm in the bedroom for a solid 5 minutes before someone could come deactivate it. When they came to deactivate it they said "did you have the bathroom door open when you were showering?" so clearly it's been a problem before.
Lication Check was supposed to be 3- then got Ana ail saying it was 4- waited and didn't get in the room until 4:40- staff seemed like they were making up story as to why we didn't have our room. Got to the room- remote didn't work and no shower gel in shower- oh well... There are worse things!
Would not stay here or recommend to colleagues Thermostat did not work and response was poor to fix it. Sent me to new room which was very noisy and had a dirty bed.
The staff was excellent. The lobby is gorgeous and I love the fruit infused water there. They gave me a free upgrade and the view was stunning as well as the lighting design, environmental graphics - comfort of pillows and bed, shower... Made my visit special and I was able to leave my suitcase while I walked around.
Nothing Everything I don't know if it was a bad experience but they were rude the rooms smelled they upgraded me and it was even worse the smell
The room was fairly large for NYC. Contemporary decor in an old hotel. Great location for Penn Station/Amtrak. Shower was TINY, and bathroom had little space for touletries. Air conditioning was loud , but helped to block out the constant horn blowing most of the night. Make sure to get a room away from the street!
Got to be the downtown location. Half a block from Madison Square Garden, a short stroll to Times Square, subway in easy reach. Staff were professional and fast.. Security was good-a doorman plus a requirement to use your room keycard to access the guest floors on the elevator. Room bright and clean, and a comfortable bed. Lots of restaurants/bars in easy reach. Overnight parking garage right off the entrance-have to hand over your car to attendant and he'll park it/bring it back to you. Not cheap, but downtown parking never is. The windows didn't have a clean seal, so there was a constant low-level draft through them and some street noise leaking in. On a cool spring day no issue, but imagine it would be VERY chilly in winter, and wonder if summer would make it a war between A/C and the leak. Bathroom TINY-one person can stand in it, and basically rotate in place-sink to toilet to shower. The shower was also very cramped-not one for the claustrophobic.
Convenient location Rooms were gross, carpet needs to be cleaned, there were dust balls in the room
Loved the location across the street from Penn Station- front desk staff was friendly and efficient- all staff was friendly and acknowledged us whether we were walking in or down a hallway- it was refreshing. Room was very clean and spacious. I think we had a king- limited view. Loved being on 7th Ave- we walked straight up7th to Times Square and straight down 7th to Greenwich Village. So many excellent restaurants within 3 blocks. Also loved that the lobby was not hectic-crazy-busy like some of the Times Square hotels can be. I would have liked a lobby bar. Always fun to sit and people watch. There is a bar/restaurant but it's through a set of (glass) doors off the lobby. I can think of nothing else that would have improved our 3 nights here.
The service was very good, we liked the decor too Very noisy at night from the bar. Went on well into the night. This is a recurring problem.
The location was perfect, close to the West Village, Chelsea market, subways. The room was very quiet, clean and well organized. The outdoor patio bar was excellent, very friendly. Also liked the restaurant with breakfast on the patio. Would definitely stay there again. The lobby is quite dark and the hall on our floor was also quite dark, but we got used to it.
It was unique and within walking distance of a plethora of restaurants To get the free coffee in the morning, we had to be served in the restaurant, rather than just a self-serve station
The theme was presented in a memorable and tasteful manor. Ice makers not located on each floor. Instead ice is delivered to the room.
Flexible and very friendly staff, great service, proximity to famous meat packing district shops and restaurants in unparalleled ! Little pricey for the size of the rooms, this is made up for by it's great location. On the weekends there's a 'real' party going on in the basement lounge and be base travels up at least to the 5th floor, if your a problem sleeper then the complimentary earplugs are a must.
Comfrotable, beautifully designed room. Common areas oppressively dark.
The convenient location. The incessant honking until all hours on weekend nights.
I really enjoy staying here. It's a bit noisy sometimes (tho you impressed my colleague who was also staying with you with the portal pillow.) The staff are great, the rooms are reasonable size compared to New York's miniscules like the Hudson, the Standard. And everything is thoughtful. The quality of the interior and beds is impressive too. Particularly happy about the toothpaste and the Bigelows supplies. Makes it feel spa like. The staff are very helpful and charming including all the housekeeping and maintenance folk. I intend to stay often. And I have recommended all my colleagues to stay here. I'm from Sapient. It might be worth doing some kind of corporate deal with us.
Excellent location in heart of Meatpacking district/Chelsea--minutes from Greenwich Village & Soho; chic design; lovely bathroom/shower and toiletries; circular windows; very comfortable bed and high quality towels/sheets; stylish restaurant with patio. Bed was smallish; corridors and lobby a bit dark; breakfast ought to have been included for the price.
Location and ambiance. Great place in historic district The 2nd floor is WAY to close to the Friday crowds of rowdy people on the street. You are also right in the middle to 2 major late night clubs.
The Maritime has the nicest, and most personable staff. The Maritime lacks in some of the things you come to expect from a hotel, such as an ice machine, but the staff is more than happy to bring up ice.The only draw back is that the hotel is located right above the super trashy Hiro club. If your room faces the club, it is noisy.
great customer service- front desk folks were great!! really bad breakfast- the powdered eggs were some of the worst I have had. Also, folks were reusing dirty plate, I acually forced a girl in line to get a new plate (so not sanitary!!), so they need signs up to remind folks to get a clean plate each trip!
This guest did not leave comments about this hotel.
Location was great. No.
Very clean. Close to everything. Reasonable price. Very small. No real view.
Proximity to Madison Square Garden (it wasn't even a block). Rooftop deck, walking distance to the empire state. The room was spacious and clean. I appreciated the Pantene products in the bathroom.
Amazing location! Literally across the street from Penn Station; only blocks from both the Javitz Center and Theatre District. The view across the south end of the island was breathtaking. My only complaint was lack to storage space for clothes/suitcases.
Hot breakfeast was free and fantastic for free breakfeast Lots of construction near by
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
great location and friendly staff breakfast too overcrowded and hours are not convenient to traveling with teens and small children
Modern clean friendly served full breakfast No
No elevators and the super friendly staff made it feel so cozy. Not to mention the great garden patio and uncanny amount of quietness you get at night. Pretty amazing and 100% where I'll be staying every time I visit NYC
The service, the place itself, clean, feels like home...
The location was fabulous - we walked every day to Chelsea Market and the High Line. Great restaurants in the neighborhood. Friendly staff and it was nice to sit on the rooftop at night with a glass of wine and some snacks from the corner gourmet grocery.Shared baths were clean and always accessible. The fellow travelers were also interesting! Great simple breakfast made it easier to start the day. There are 3 flights of stairs and our room was on the third floor which was inconvenient but we lived with it. The standard room had a queen bed but the bed was wall to wall so we had to roll over to get to the other side of the bed.