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öncelikle otelin denize olan konumunu çok beğendik,ve otelden aldıgımız personel hizmetinden memnun kaldık.Teşekkür ederiz
yeri çok güzel, manzara harika, odalar büyük ve güzel. otel iç kısımlarındaki halılar, döşemeler eskimiş. Kahvaltı kalabalık olunca hizmet almak kolay olmuyor.
üzülerek söylemeliyimki pek beğendiğim bir taraf yoktu.. personelin otel hakkında hiçbir fikri yok.otel içinde neresi açık neresi kapalı bilgileri yok.restoranların yerini dahi bilmiyorlar.rezalet bir tatil geçirdim.otel terkedilmiş vaziyette.ve çatısı dahi akıyor.her tarafta akan suları biriktirmek için kovalar vardı.bu kadar kötü bir yerde hiç kalmamıştım.
rahat ulaşım, şehir içi ama gürültüden uzak, uygun mimari, güzel deniz, iyi personel, fiyatı benzerlerine oranla çok hesaplı deniz ya da havuz yanına duş konabilir, otelde beyaz ışık yerine sarı ışık kullanılırsa daha sıcak bir atmosfer yakalanabilir
tasarım harikası, zarif ve rahat
personel guleryuzlu, kahvaltı menusu genis, bina guzel
uc gun iki gece kaldik. otel adeta bir buyuk mutfakti, dorduncu kattaki odamizda bile pismekte olan yemekleri tahmin ettik, agir koku esimi özellikle kusma raddesine getirdi. menajer oldugu soylenen kisiyle yaptigimiz konusmada neredeyse suclu olduk; koku olabilirmis. ilk gece havalandirmayi calistiramayinca resepsiyondan yardim isteyelim dedik. telefona cikan olmadi, santral ve roomservice telefonlari da acilmadi. dort kat indim, resepsiyon gorevlisini bahce temizlerken buldum. gecenin/sabahin ikisinde. cunku boyle bir gorevi de varmis.sicakta balkon kapisini acamiyorsun, cunku yan oda balkonundan gelmek mumkun. odalar cok satafatli ama pratik degil, tikis tikis esya dolu odada soluk alacak yer yok... para yazilmasini istemiyorsunuz ama, daha sonra kaldigimiz 50 euro'luk iki kisilik odanin hotel lapad'dan cok daha konforlu oldugunu soylemeliyim. otel koku sorununu cozsun, havalandirma sistemini yenilesin, menajeri degistirsin... bahce temizlemek icin isci alsin ki resepsiyonist de isin yapsin, musteri gece yarisi paniklemesin. plaj havlusunu kurutma imkani bile yoktu, sandalye disinda.
Polite, caring and friendly staff. Excellent location and views. Comfort and cleanliness We would have valued access to an clothes iron to simply tidyup a few items of clothing
Great location overlooking Old City. Excellent facilities right on the edge of the Adriatic. Hotel needs additional internet facilities for a hotel of its size and prestige. Transport to hotel was difficult especially on arrival into city from airport.
Great location. Stunning sea view room.Top hotel.
We really enjoyed our experience here. We loved the pool area located right on the sea with a beautiful view of old town. It was nice to be able to take a dip in the pool or jump in the sea as the weather heats up. The rooms were well decorated and the beds were very comfortable. The hotel is less than a ten minute walk to old town. Breakfast was great, it even include mimosas!
The scenery from the hotel was terrific. There were computers free to use in the business center, WiFi was available, also free, but only in the hotel lobby and business center areas. I received a room in a building across the street from the hotel- no elevator to reach the room. The last day I was there it rained heavily, and running across the street to get back to the hotel, across a heavily traveled street was not what I had expected from a "luxury" hotel. How this place gets a rating of 5 stars is a mystery. If the hotel is, in fact, 5 stars, how can the building across the street also be 5 stars? I would not have reserved this hotel for the room across the street, and this was not revealed to me in advance. I feel ripped-off.
Pool side and main lobby as well as convenient parking. Also front desk staff were warm and accomodating. There were several things that did not function properly, the safe needed to be opened 3 times with master key and also and also the hair dryer hose was broken. Also for a 5 star the services by staff were not up to expectation, ie buffet breakfast was not top quality as well as cappucinos,espresso or machiato were extra charges. Also room was quite small.
The hotel was easy to find and was nicely located. Easy walking distance to "old city".
Excellent hotel , great location, beautiful and luxury, i love the outside swimingpool and the view. i made reservations for a doble room, but they never told me anything about been located in a front building and not he main building, i was told about that after i check in, it was ok but across the street not the main hotel building
Reception and welcome on arrival exemplary-friendliness of staffa feature-positionseparate from town itself but with very easy access though extremely comfortable,a little dated though that not a bad point.,only compared to the most up to date hotels
This hotel is friendly and very comfortable and we had a reat stay. Not as expensive as you might think a 5 star hotel could be
The staff was excellent, and it is in a great location a short walking ditance from the old City of Dubrovnik. The jacuzi shut down at 8:00 p.m., making it impossible to use for an after-dinner soak. The outdoor swimming pool and the beach were posted as being off limits.
The view from the hotel was amazing, the hotel is in need of a update. Very close to old city Dubrovnik
the staff the rug
Its location at the entrance to the old city and close to beaches. We were promised rooms with a view of the sea or the garden, but were given rooms at the back of the hotel with a view of an interior cement courtyard.
Location Breakfast standard, but not excellent for a Hilton
The hotel itself is great, centrally located etc but what makes this place special is its people. Everyone I interacted with went above and beyond to make my stay a pleasant one. They genuinely wanted to make sure I was happy! I don't have anything bad to say about this place
It was a very convenient position for exploring the city but could do with better lounge facilities - quite expensive and certainly not 5 star quality
Staff was great and very accommodating. Restaurant menu choices were likited
The staff was friendly and the location was good (short walk to old town). Our stay was not enjoyable. The hotel caters to over 65's, our room was on the ground floor and had a view of a hedge, the shower was not good, and the price was insane.
Staff attitude and when checked online and arrived no rooms was available eventhough I Have been charge on may credit card
We were upgraded and we arrived very early into Dubrovnik and the staff allowed us into the room early which was wonderful as it was a very wet and cold day. This has made a great impression on us.
food, staff and all was excellent wish wifi was free
Fantastic hotel and service, great place to visit. Could have more evening entertainment, but not really a problem.
Old 19th century style hotel with modern conveniences just outside walls of Old City
Tesis yapı ve kullanılan malzeme olarak olarak kusursuzdu. Gruplarla bireysel rezervasyon yapanların hizmet almalarını dengelemek gerekmekte, kahvaltı sırasında boş yer ve temiz masa yoktu.
Kaldigimiz odanin genisligi ve imkanlari guzeldi. Otelde merdiven inmekten ve cikmaktan baska bir sey yapmadik :) Otel konumu itibariyle egimli bir yamac uzerinde. En azindan plaja bir yuruyen merdiven yapilabilir. Ayrica plajda soyunma kabini, tuvalet, bufe gibi bir imkan olmadigi icin denize girmek bir eziyet halini aldi. Plaj kesinlikle cok kirliydi, heryer cop doluydu. Ayrica tatil sonunda odemeyi yaparken Euro odemek istedigimizde %3 komisyon kestiler. Ancak bu bilgi ne booking.com sitesinde ne de otelin kendi web sitesinde maalesef yok. Son olarak da Housekeeping den hergun sampuan istemekten yorulduk. Cunku hep koymayi unutuyorlardi... Sonuc olarak otelden memnun kalmadik.
temiz,manzarası guzel,deniz muhtesem sehre uzak
Çalışanlar güler yüzlü ve çok yardımcılardı.Oda temizliği oldukça iyiydi. manzara güzeldi. Otelde akşam yemeği yemek için pek bir alternatif yoktu.sadece 1 restaurant açıktı ve onda da oldukça az seçenek vardı ve yemekler pek iyi değildi.
tesis çok güzel özellikle spa bölümü çok güzel personel yetersiz
A wonderfully appointed new hotel with great views and generous sized rooms that were modern, clean and with high attention to detail. The hotel was beautifully finished. Breakfasts were superb. Staff were warm, friendly and attentive to all travellers needs and requests. Location was close to all transport for ease of arrival/departure to Dubrovnik and access to the old town. A perfect place to stay for singles, couples young or old and families. Overall excellent. We can't wait to return for our next holiday!!!
courtesy of desk staff
Everything about this hotel was excellent. The staff were exceptionallly friendly and the atmosphere in the hotel was relaxed but professional. The rooms were amazing and our room in particular had a fantastic sea view and a huge balcony.
The hotel is situated in the Port Gruz area with excellent, easy, and very affordable access to the ferries, bus station, and city bus line. The staff was very helpful and our room was very clean and lovely, complete with a small balcony and kitchenette. Overall, we felt it was a good value.
practically everything no
Everything! We were a group of four and all agreed the family run hotel was the most welcoming we had ever experienced, either individually or collectively. The kindness, warmth and hospitality of the family and their staff was just wonderful. Not applicable
Everything about this hotel was fantatic, in particular the staff who were more than helpful in every way. No
basic good breakfast, Free parking, Helpful and nice staff.
Our week at the Berkeley was a delight ! An excellent family-run boutique hotel in a convenient part of town close to Gruz Harbour.The owners (Maria and family) obviously take great pride in what they do.Superbly furnished,quiet and spotlessly clean rooms. Very good breakfasts,buffet and hot. Efficient and friendly front desk service . No pool yet, but this will be added at the end of 2010. Otherwise everything was exemplary.... we'd head back in an instant !
Everything was really amazing and beautiful
Fantastic location in the Old City. Great breakfast. Friendly and helpful stff. Hard to find and only accessible on foot. Older folk with baggage would find thid hard to do. We arrived about 11 p.m. and had to walk through the Old City with our bags. Someone finally directed us and we did get there.
The whole experience.
location..location...location The fact that it was my birthday and I was given a cake and a gift. A la carte breakfast included..Beautiful little Hotel not one complaint
It is elegant but also very friendly and comfortable. The situation in the old town is full of character and the staff could not have been more helpful. I was on a winter break with my husband and I would recommend it highly. We did have to walk (5 mins) from the old town gate as cars cannot drive up to the hotel, but this added to the charm. No
The hotel was centrally located in the walled city with access to easy parking. Spacious room with included breakfast. The Staff were amazing, friendly and filled with information and recommendations. Super friendly and in a beautiful city. We liked every thing!
Very welcoming I arrived late at night and would have had difficulty finding the hotel if I had not been met by the hotel's porter. It is worth noting that there is no car park within 200 metres of the hotel, so it is preferable to be fit and agile, as Dubrovnik Old Town is full of steps and cobble stones.
The location. The discretion of the staff. The breakfast. The decor The smell from the sewage
Beautiful old building, excellent location, friendly and helpful staff. No.
The breakfasts were very good. The value for money was poor in that for a five star hotel there were no facilities, eg lounge, gym, pool, etc. We enjoyed our stay very much but did not think that the price or the five star status were merited.
Access to nearby tourist attractions were excellent. Hotel staff (receptionists, restaurant staff, cleaning staff, et al) were very friendly. Good quality breakfast was provided at a restaurant facing a square....good ambiance. Suggestions by hotel receptionists on 1) opening times of tourist attractions and 2) restaurant recoccomendation, 3) airport transportation were not accurate. They were all very enthusiastic and friendly, though.
Otobüs hattı üzerinde, kapalı ve açık otopark. Kahvaltı biraz daha iyi olabilir.
Odaların ve otel ortak kullanım alanlarının geniş olması ve merkeze ulaşım rahatlığı. Oda mobilyalarının oldukça eski ve yıpranmış görüntüsü.
The friendliness of the staff. The beds and pillows very comfortable
The location was good - close to the beach and surrounding restaurants. Food was poor, service poor, quality of room poor and overall value for money very, very, very poor. Please never stay here! Awful hotel!
Pizza restaurant was terrific A little farther from the city venter than we expected. They have shuttle vans but would not use them to take us into the city.
Friendly staff, willing to please.
The buffet breakfast was great..couple of times they ran out of food but it was quickly replenished. The waitstaff in the dining room never smiled...other hotel staff were much more friendly.
Friendly Staff, Good location
Staff are friendly, close to the sea, and easy to access the Dubrovnik old town by the number 4 bus! In other words, a good hotel in a good location!
It was in a very good position for everthing no
the facilities the bedroom. especially the bathroom cleanlinesss not very good when we arrived
The hotel was clean and comfortable
The hotel and entertainment were great the staff were very helpful and the food was healthy and well presented, we had a great family holiday. We almost changed the hotel after reading some reviews and we were so glad we went to the hotel. Its in walking distance of bars and eating places of sea walks and east access to dubrovnic. no
The all-inclusive option made the holiday very enjoyable The tiles around the lovely pool are very slippery when wet.
Easy access with bus to old town, friendly staff, nice pool, free bikes, a lot of activities, nice green area, Restaurant not to good organized, always empty with food, you have to wait, open kitchen = a lot of smell, little variation of food. Poorly designed building for baby carrier or wheel chair. Cleaning lady forgot to empty garbage, ran out of toilet paper.
The entertainment team were very good and the facilities for kids are awesome. Rooms are on the small side and we had no balcony.
We liked all the recreation facilities, the pool and the easy way to get to the beach. Food was good if you take into account the huge number of guests. Always fresh fruit with the meals. Sometimes the staff was very busy and would not take the time to give advice. A vacuum cleaner under the bed would be very advisable!!! Recreation should be suited for public. Think of the grandpa's en ma's in September.
friendly staff, comfortable rooms, good food
the pool and activities lack of information on excursions etc in english and when asked staff to provide such info, we were told no
We stayed in this hotel for one night and was overrun by many many bus groups. When it came to dinner and breakfast, it was a buffet which was magnificent but was like a stampede to get near any of the food and the guests were really rude. This is not the hotels fault but this hotel does not seem suitable for a young couple.
close to sea receptionists
Good and nice location, good food old furniture in the room
Friendliness of staff is genuine, location is good, beach is arguably the nicest in the bay, a nice place to relax.
very friendly staff. relaxing afternoon menu was the same as evening menu. food excellent quality especially the seafood
The hotel was good, we liked it as it was a short bus ride from all the tourist location which meant it was nice and quite after a lively day in the old town. We liked the position of the hotel in Lapad Bay. We did not take our children with us but I think that there seams to be a lack of facilities for children of all ages but we did go at the end of season.
Friendly staff proximity to sea
very nice personnel, very quiet, very clean, nice trees basic hotel rather than luxury (we did not care)
Excellent location and helpful, friendly staff Nothing
Very close to the centre of town Very hard to find parking!
The area where the hotel was situated was not very nice, i.e. Lapad Bay.
Sitting on the patio looking at the sea, swimming and playing tennis.Hotel is in a great location with a wonderful sea view, excellent nearby restaurants and promenade and easy access to bus to the city. While the staff was pleasant they were not that helpful when it came to recommending restaurants, rather they tried to get us to eat at the hotel.
The location & sea views were excellent, the staff were friendly & helpful, there was easy access to a private beach area & nearby bay, with clear, shallow waters (good for families with children or adult swimmers), easy access to Dubrovnik city centre (10-20 min bus ride from a stop outside the hotel grounds). On our first night we were given a standard double with a shower, which had a limited sea view. However, we were offered the chance to move to a larger twin room with a wonderful view of the sea and gardens,and a larger bathroom, with a bath which was much better for my child.
The welcome and efficiency of the staff at reception. No.
Very relaxed staff very helpful and pleasant I feel that balconies should be standard not extra
Close to sea for early morning swim, close to bus for 10min journey to old town, nice terrace for breakfast, very good cappucino from the bar. Rooms a bit small but on holiday you don't spend much time there anyway.
Helpfull front desk staff, clean accomodations, nice pool, bed a bit firm...for my liking. Bus just around corner to Old Dubrovnik Town...
Staff helpfull in booking theatre, directions etc. The air conditioning did not work well
Very nice room with door to the the swimming pool area. Very friendly personal which prepared cold breakfast because we leaved at 5 o clock in the morning. This hotel is very wel located, with the bus some 10 minutes to Dubrovnik, and also by feed you have a very nice bar at the other site of the street at the beach.
Excellent organisation and a very warm, helpful and friendly staff. The fact that there was a bus stop close by was great. The only minor negative was that the bathroom lack a certain amount of privacy. I think this may be due to the type of ceiling in the bathroom. It was very easy to hear every sound from the bathroom next door. This is not a complaint and the other aspects of this wonderful hotel out weighed this problem.
It was easy to get by bus to and from Dubrovnik.Pool was very nice for a swim and to laze around. Room had a view of the sea. WiFi operates only in public areas- we knew this in advance.
Overpriced and old fashioned.
We got a twin double room at no extra cost. Loads of space and a decent enough view. There was a leak from the underside of the toilet which meant the floor was dangerously wet a lot of the time.
Otelin gerek lokasyonunu, gerek odalarını, gerekse de yemeklerini çok beğendik. Çalışanlar da çok yardımseverdi. Özellikle çocuklu aileler için dublex odaları çok rahat. Manzaramız müthişti. Dubrovnik şehri ne plajlar, ne de servis açısından bizim beklentilerimize hiç cevap vermedi. Tatilin en güzel yanı bu oteldi. Eğer otelimiz bu olmasaydı rezervasyon ve uçak biletlerini yakıp geri dönecektik. Bizim için bir nimet oldu. Bu tatille ilgili iyi hatırlayacağım tek şey otel. Plaj başka otelden kullanılıyordu. İnanılmaz kalabalıktı. denizi de çok taşlı.