very friendly service, location in the center, valet parking, excellent breakfast buffet.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
Best Hotel in Strasbourg -
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
Our stay was perfect, from begginining to the end No bad comments at all.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
very nice staff. location in the centeral price of breakfast
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
Poor service and cleaning
There was a feeling of homeliness and staff were friendly and obliging. Room was very clean.
Everythingm but most especially the comfort and the money value for the stay.
Great hotel with very helpful staff who assisted us with train travel connections. Hotel is conveniently located near the tram line for easy assess to the city. No tea making facities in the room
Very clean and comfortable
the positionand and cleaness of the room.The staff were frindly
Confort of bed Noise
The room The hotel is far from city center. (Maybe it is good for business - but not for holiday.
Front staff is very kindness. High quality comfortable big room, quiet position, breakfast is very good and best service.
Good value fo money. Pleasent staff. Hotel seems to be quite old, should be renewed. Breakfast very good. It was a nice stay.
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
the service, the room
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
Everything was satisfactory Not at all
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
Central location was great although a little hard to find by car with the one way streets,. No - it was great
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
good location, the hotel is within 20 minutes easy walk of the cathedral, which is the center of the tourist destination area. Comfortable and clean. We had to request a remote control for the AC at the front desk.
the positive and very welcoming reception I received, even though I arrived very late and left very early. I will definitely consider staying there again. it was all grand
good breakfast, nice staff, clean the room we were at - third floor - was noisy; i suppose it had to do with the heating system
Nice cosy room, recently refurbished and clean. Friendly staff.
Easy to reach from highway and a short walk away from city center.
Helpfulness of staff Limited Parking
Very good service (attention to little children, reasonably priced room service) and friendly staff
Very helpful staff. Clean. Very comfortable beds, nice room decoration, good quality materials used. Design in lobby and bar, as well as in the bathrooms. Great sauna and relaxation room. There are still parts of the hotel that could be modernised (stairs). Sometimes too much noise could be heard from other rooms. Parking seems expensive - 13 euro per day.
Very good breakfast
Very Comfortable Room This hotel is impossible to find with a car. a gps does not give accurate guidance and the hotel staff (knowing this fact) did not give adequate help. After arriving in the city I wasted over 2 hours getting my vehicle to the hotel entrance.
My friends and I stayed at the hotel on a girls weekend away. The staff were very courteous and helpful. it was in a great location, not too far from the old town centre and shopping areas and a very comfortable hotel. The value for money for a room to share was excellent, in our opinion.
Staff was very accomodating. Accomodations were acceptable. The room was spacious and comfortable. The location was excellent as it is 5-10 minutes walking distance from several attractions and shopping. I found my new romantic retreat. the room was too warm...hot. No restaurant
Friendlyness of staff, spacy room, Lobby was narrow
Location, friendly staff Can't think of anything!
Definitely not a 4 stars hotel.
Good location. Staff very friendly. Nice room.
Nice, quiet area but within walking distance of main attractions in Strasbourg France No on site restaurant
It was clean and represented france with it's traditional interior decorations.This was something we had wanted of places we visited and not just any hotel. Price was a bit steep considering distance from center was still quite a walk. quiet surroundings and clean. The distance from htoel to center of Strasbourg, which was the Cathedrale
Merkezi, restoranlara, alışverişe ve ulaşıma yakın. Temizlik ve oda servisi çok kötü. Gardroptaki ekstra battaniyenin altından kirli çoraplar çıktı, bildirdim, battaniyeyi değiştirmelrini istedim, hiç birşey yapmadılar. İki kez hatırlattım sonuç alamadım. Radyatörümün arkasında toz birikmişti, bunu da temizletemedim. Hastaydım, odadan çıkamadım ama yardımcı olmadılar. Oda servis yerine yakındaki bir restorandan yemek getirtiyorlar, ama çorba getirtmediler.Çaya limon bile bulamadılar. Daha önce de defalarca bu otelde kalmıştım, belirgin bir kötüleşme var.
Otelin otoparkı olması büyük bir avantajdı. Kahvaltısı eksiksizdi. Otelin yeri mükemmel. Otel personeli oldukça deneyimli ve yardımcıydı.
ODALARI gerçekten çok hoş. KÜÇÜK ama yatak ,yastiklar i̇nanilmaz rahat. lobi̇ myeni̇lenmemi̇ş. Yeni̇lenmeli̇. Oda servi̇si̇ yok denebi̇li̇r.
Otelin temizligi, konumu ve kahvaltisi cok guzeldi. Odalar da cok konforlu ve her turlu ihtiyaci karsilayacak arac var. Triple , 3 kisilik oda rezervasyonu yaptik, 3 ebevyn olarak kalacaktik ancak 2 regüler yatak ve bir cek yat / divan tarzi kucuk bir yatak ile karsilastik. Herhangi bir uyari yoktu rezervasyon yaptirirken . 1 arkadasimiz rahat uyuyamadi bu yuzden. Bundan sikayetci olduk otel calisanlarina ama degistiremediler bu fiyatta baska odamiz yok dediler. Sadece exclusive odalarda var 2 regular bed dediler fiyati yuksek dediler. Bu canimizi sıktı.
Fena bir otel degil
The reception staff were very helpful and friendly.
Location and comfort of room The temperature in the room was very high although I had switched the heating system off
This was a great, modern hotel in exactly the location i wanted. all the comforts i was looking for, right in the center of town but tucked away from the swarming tourists by the cathedral and petite france. nothing. i loved this hotel!
The room decor was kind of funky and unique. The location was central to the highlight spots of the city. One staff member (Sarah) was absolutely the rudest hotel employee I have ever experienced. Also, the breakfast was pretty pricey for what you got, and there was some street noise from a crowd during the night.
We were happy to meet Mrs.Melissa on the front desk. She was very friendly,helpfull to us during our stay.
Comfortable room close to the town cenre
The room was clean and comfortable Found it difficult to find as there are two other Mercure Hotels in the town.
I liked the gentleness of the staff, the location, the comfort and clenliness of rooms. I would strongly recommend this hotel to everyone who plans to visit that beautiful city.
nothing the room is too tighet and the breakfast is not value
Personally, for me the most important was the distance to the city center. Location of this hotel was the major advantage.
Best Western Hotel De Frande'in konumu her yere ve çalışanları cana yakın. Kesinlikle tercih edilebilir. Bundan sonra ki seyahatlerimizde mutlaka öncelikli olarak bu zinciri tercih edeceğiz.
Personel güler yüzlü, oda temizliği hızlı ve iyi, kahvaltı Straousburg'daki en iyi kahvaltı
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Good location with excellent service from the staff day and night. Defintely stay there again.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Good Service and Location No Coffee Making Facilities
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
situation close to the center poor breakfast
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
personelin çözüm odaklı oluşu.Strasbourg için uygun otopark ücreti oda executive olmasına karşın son derece dar ve avluya bakıyordu.Oysa dışa bakan ve çok daha geniş executive odalar vardı.Bize verilen odaların executive olduğuna halen emin değilim
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
Everything was so good, especially the room was very wonderful.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Very convenient to the old city attractions. The room was very small.
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
Staff were very friendly
The room was to cold at night, so I slept very bad.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
great staff very difficult to reach by car
The room booked was on the ground floor with 4 big windows on the street.. I asked for an another room and had to pay an higher price for a room which was on the 3rd floor, but did not appaer to have a higher standard than the ground floor one
Really a central position, 100mt from the cathedral with an underground parking 50mt away.Nice and convenient Ours was a smoker room, and smelled like that, while we would have preferred a non-smoker
Great location, good value, friendly Air con broken
The hotel has a very good location. When I came back to a hotel at 3:00, cleaning of the room had not finished yet.
Loacation in the city Nothing
Location location location . Awesome location in historic district. Just a couple minutes walk to Cathedral. Clean hotel lobby and room very clean Bathroom very modern and my 10 yr old daughter loved the rain showerhead Has a new renovation feel Staff very nice and helpful as a tour guide ask for the tour map Room size not an issue no its not huge but it wasn't tiny either Ask for parking lot location . Sundays you can park on streets for free overnight if you can find a space that saves $30 Make sure you walk city at sunset it's amazing. I heard the boatride at that time is breathtaking My daughter thought elevator door shut too slow. Had to put something!
I really like the bedroom, spacious and cosy at the same time and well equiped. The hotel is very central, and this was really the best for me. i'd appreciate more english breakfast than continental breakfast.
Good value for money in excellent location in centre of Strasbourg. Helpful and friendly staff. Free internet access. Limited choice at breakfast. No facility for toasting bread.
Just perfect! The hotel is located in the very historical centre of the city, two minutes walk from the car park and close to the main tourist attractions. Especially welcoming staff, large modern well-equipped bedroom, spacious bathroom and copious breakfast. Great value for money.
The bed!!! I could actually sleep, and that is major bonus. The hotel was quiet and somehow dignified Getting connected to internet was a serious problem that was solved only the very last night.
everything, staff was nice, helpful, room very good for the price and location, breakfast was great
The location of the hotel was very good.
Hotel was quite good. Also the amount of extras in the room were more than satisfactory (cooker, iron, just useful stuff like that which for this price I hadn't expected to find in my room). Design of the room was also according to standards, maybe even a bit above. The person at the reception wasn't much helpful. Felt like she was just sitting there to earn her money and not much more. Her English was rather poor as well.
Everything was new, rooms recently renovated, the location is extremely comfortable They failed to produce a proper invoice (said that neither the headed paper nor the stamp of the hotel had not arrived yet, which made me suspect they were actually not authorised to open yet) and my complaints (as no payment office will accept a peace of paper with no credentials) were answered with a "I know this is not a proper invoice...," instead of offering to send one later by mail or e-mai
Excellent location for exploring the old town. New apartment with nice kitchen. Markets on Place Kleber a few days of the week for fresh food and vegetables No hangers or hooks/ shelves for storage.
The room was clean, compact, well equipped and comfortable and centrally located
I enjoyed starting a day with refreshing breakfast of the hotel with very well organized and clean kitchen. Personel was very kind and friendly.
Best value for money I have found in years of travelling. Everything worked perfectly and with no hassle. Helpful and polite staff. Right downtown but our second floor room out to the yard was still really quiet. No complaints whatsoever.
The room cleaning policy is strange.
Very convenient to have a small kitchen which was very well equipped. Location was very good for exploring Strasbourg on foot. Design was modern but very comfortable. Hotel staff very pleasant and helpful, from reception to housekeeping. Electrical outlets are only operational when the key card is inserted, so you cannot charge small appliances (cell phone, laptop, camera batteries) when you are not in the room. GPS information on how to find hotel is not accurate (on a pedestrian street), so pre-arrival information on where to and how to reach the hotel and park would have been helpful.
Very nice and friendly reception staff. Strange smell in the corridor; too small room for such price.
quiet and comfortable, friendly welcome and very close to European institutions
very good breakfast, staff very helpful and considerate, excellent position for intended purposes bed not very comfortable as it was a camp bed, the hotel is very full of decorative objects which is nice but you cannot move. Bathroom not ajoining.
It was quiet and it had a personal touch Wider range for breakfast and the choice for dinner
It is a very well-kept, clean hotel with an outstanding staff. The hotel is located in a nice section of the city. The hotel GPS coordinates are accurate. Strasbourg is a lovely city. The hotel needs to improve the wireless coverage to the rooms.
Very comfortable rooms with beautiful furnishings. The wi-fi connection had no signal on higher floors.
The one receptionist, Lucy, was fantastic; she was very helpful and pleasant. Breakfast in the hotel was made available as an option and when we were asked if we wanted to partake in the breakfast service, we declined and indicated we would make our way to the City for breakfast or brunch. Both days we requested coffee and tea in the lobby since none was provided in the room. We were then charged the full breakfast service upon check-out. We questioned them we they gave us our bill and they then deducted that charge but then charged us $7.00 each day for the coffee. Typically, coffee and tea service is made available in the room, and when it's not, it's provided free of charge.
Very clean rooms. The beds were so comfortable. The staff was very friendly.
Personal attention, very relaxing and familiar environment
The very friendly and cosy atmosphere (like being in a private house) with personal treatment.
Beautiful building, and excellent service.