the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
Rooms and location
Location very central, room was excellent, staff friendly n/A
Convenience for the opera and for the Capitole
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
nicely appointed rooms, great design, excellent location , good staff room too small
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
We liked the atmosphere produced by the welcome of the staff, the decoration, the location (so close to the centre of the city), the view and the simple comfort of the room itself The bistro opposite is frequented by the young generation, who are not prone to going to bed early and on hot night with windows open they tend to keep one awake until closing time at 0200 hrs. Parking is naturally at a premium and a bit of a walk away.
Central location, aspect overlooking river, staff responsive when asked. safety a concern, eg no safety features to bath - no hand rail or anti slip mat/surface, poor corridor/stair lighting and access to breakfast room. Difficult for guests with less mobility. Communication to guests could be more proactive - one has to find out, rather than have services offered.
It was warm, cosy and charming, I`ll definitely be back!
Marie was fantastic in answering all my questions. The hotel is very charmous Car parking - I have been in hotel were the hotel has an agreement with the car parking so the final charge is less
Therre too short a time to appreciate
Clean, comfortable rooms, very helpful staff. Great location and was quiet even though on a main street. Had the best meal of our trip in their restaurant.
The location was great with rooms overlooking the garonne and just above a great brasserie. not really
Quiet room, very helpful staff, excellent breakfast
The hotel was very comfortable and stylish.
Great location on river & friendly helpful staff bathtub/shower challenging for older person
When my husband was ill the receptionist was extremely helpful, contacting a doctor etc and allowing us to stay in our room late on the day we were leaving. The hotel is difficult to get to because of the narrow streets and one-way system in Toulouse.
near to the city centre and useful parking facilities I felt the parking was little expensive
Convenience of city centre location with parking, but easy access to out of city routes. Rather basic cooking facilities. Bathroom clean but a little shabby. Very little storage space for clothes.
The Location The rooms were advertised as being suitable for 4 people, they are not! they are so small we had to have one each.
The fact that it had a secure parking available Corridors smelled of cigarrette. The fact that the reception desk was closed from midday till three in the afternoon. The bed was not a real bed but a futon.
The reception staff were superb. They could not do enough to help us enjoy our stay. They offered recommendations on places to visit and for restaurants. The apartment (for 4) had a comfortable double bed and the cooking facilities were fine.
The effectiveness and courtesy of staff. Position (ie proximity to city area services), and accessibility of in-house facilities (ie garage) Wi-fi code and personal appliances (eg hair-dryer) only available on demand at reception...but reception closing at 21:00 and opening at 08:00!!
clean, quiet, friendly, location near the centre
The location is closer to the metro and the center of this city.
The amability of the staff not applicable
The location was great, parking was convenient and the room was well equipped to self cater. The staff were also friendly and helpful. Also, parking is still available after checkout. The parking is set up for small(ish) cars or people with excellent parking skills. We ended up with twin beds but that was my mistake.
The rooms were excellent and spacious You advertise an airport shuttle which is the reason we chose the hotel. However, you refused to collect us from the hotel..DO Not advertise a service that you do not provide.
everything was good! none.
Room was extremely comfortable and very good value for money; toiletries provided were aromatherapy and particularly high quality and pleasant to use. Reception staff were very friendly and efficient
Quality of the breakfast was not so good. Hot drink orders should be taken at table.
The room was very comfortable and quiet. The hotel checked us in and out quickly. Good room service. We arrived to find that parts of the hotel was being renovated. The carparking looked alittle untidy. There were very few if any people at the hotel. The restuarant was closed due to renovations and the pooll out of usage. We felt like we were the only people in this hotel which felt very strange- hence no atmosphere. The pictures of the hotel was very glamorous compared to the actual accomodation. However the friendly staff made the experience better. Also I'm sure we didn't have the opportunity to see the hotel at its best.
Nice and clean. although far from the city center, it is close to the bus station and it was very comfortable to arrive to the cilty center by bus. The location is too far from the city center. The hotel staff doesn't speak english (beside the staff in reception).
Room was spacious and well decorated. Good facilities. The location can be a real disaster when you do not have your own wheels. Especially around holidays when public transport is minimized. Hotel is located in a shabby neighbourhood (near freeway). Airport shuttle bus did not run.
Great location close to airport and autoroute. Free parking and lots of parking space. Restaurant open late in evening. Free wifi and computer terminals for e-mail. Very helpful staff: we left some documents in our room which were immediately sent to us after we called the hotel. heating not on because it was still september (even though it was cold)
The resurant was very good, The hotel seemed to be undergoing some renervatioin. The room cleanliness was not so good on the second time we stayed.
Friendly staff and very good service
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
Friendly staff and good ambiance.
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
Central location More pricey that other hotels of similar quality in the same area.
there was a piano in the lobby.
The staff were very helpful and friendly No
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Comfort of the room, air conditioning, late check-out.
Otel yeni ve temiz bir oteldi. Kahvaltı Avrupa'da diğer kaldığım otellerle karşılaştırıldığında gayet başarılıydı. Ücretsiz internet ve fitness center hizmetlerinden ayrıca çok memnun kaldım. Otelin en muhteşem özelliği ise yataklarıydı. Genelde Avrupa'da böyle rahat ve temiz çarşaflar bulunmuyor. Otel personeli çok samimi değildi ve bazı konularda bizi yanlış yönlendirdi.
Toulouse daki en iyi otel iş için yok
Otel avrupada kalınabilecek fiyat ve hizmet kalitesi anlamında en ucuz otellerden biri sayılabilir.
locality ease to get to and from airport cleanliness nowhere to sit and have coffee beer or a snack dining room very basic not enough variety fo breakfast and quite expensive for the breakfast
fantastic shower air conditioning broken - fan worked so noisy but hot!
Central position not far from station and very near the sights and metro yet very quiet room comfortable bed
The comfort and standard of the rooms, and the thorough helpfulness of the staff.
Clean, no nonsense hotel. Small room facing the busterminal, but two layers of windows made the sound stay out. The parking tickets that hotel offer you cheaper is only valid for 24 hours - which they forgot to tell. So we couldn't exit the parking after 2 days ... and ended up spending more in total than if we would have used only either the hotel or the regular parking prices.
central location Noisy next to bus station and some maintenance or building work in hotel. Gloomy shabby interiors and carpets. Chicken nuggets for breakfast!! in France!! Booked for 4 nights. Checked out after two.
Breakfast is very good for price, and every room has a coffee machine (pretty good) and an excelent shower with steam. Good situation, centrical and very near of Saint Sernin, and even the danger of staying at the centre of a city, the security it's good, because the frontdesk man took us a photo when we left the hotel at night. When I made my reservation, Booking gave me the option to choose a smoking room, but at the hotel all rooms are no smoking.
Our first assigned room was inadequate: too small, tv did not work, coffee machine did not work, the air conditioning did not work well.... We were switched for the second night to a much nicer room, and accoridng to listed price not much more than we had paid through our booking. Hotel staff was helpful and we appreciated this change, but wondered why we did not get a decent room the first night. We stay in comoft Hotels, and that room (123) does not come up to standard. A nice breakfast buffet spread and staff are friendly. See above for our comments. I would recommend this hotel with reservations about getting a decent room to begin with.
The location was excellent, right downtown, across from the bus terminal, and within walking distance of the train station. The staff were multilingual and helpful. The room was quiet, clean and had everything we needed. The room was warmer than we like for sleeping, and one staff member directed us to the wrong bus stop to catch the airport bus.
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
Breakfast must be included in the price, 12 euro extra for breakfast is too much
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The grandeur of the hotel reception area
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
good location, excellent staff
clean/roomy and comfortable. great central location
The fact that I could smoke in the room
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
The most central location in Toulouse
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
food was really good
nothing special nothing special
The hotel was in a convient possition to the air port. It was ideal to wind down with the pool and childrens play area prior to our flight home
nice design and comfortable rooms. we had a very nice say in Toulouse.
Quality of food, free airport shuttle, facilities were modern and up to date.
Good Room, Facilities and location. Good restaurant and pool. No
Everything, but the meals price. The meals price.
Pleasant enough room staff friendly close to airport very long wait for meal on Sat evening food came before the bread and the wine came after the meal most customers were experiencing the same problem that evening Also not enough towels for showering only 2 provided no english language tv
Accessible from the airport, free parking, free wifi
Did not use any of the fsacilities so cannot comment. OK for an overnight stay There was some noise from overflying aircraft
very good location. easy to go city center.
The staff was very helpful, the view was fantastic, and the room was very clean. The kitchenette was serviceable, but could have been better equipped.
No bar and not near any other bars
Hotel rooms were clean and the bed was comfortable. Internet access was also a plus, even though the band width was a bit limited.
The breakfast served in the hotel was of excellent quality and great value I found the bed harder than I am used to
I liked to be near by Airbus by taxi and also from the Carrefour shopping mall. The carpet room was not clean at all.
The hotel room has a coffee maker, good bath room, comfortable beds. The internet access is ok. Nothing really.
Overnight there was a continuous noise from inside the hotel like rushing water-climatisation or heating? Definitely not the room air conditioning
The courtesy of the staff even at a very late hour of arrival.
Position to airport and service.
Shops available around the hotel. The GPS coordinates are wrong. The internet Wifi did not work in the room. The room was faced to the highway and the noise was constant during all night.
Very comfortable beds , Good food , Friendly staff Not well signposted when trying to find in heavy traffic !
Nothing Scruffy. Grounds dirty. Aircon did not work. Depressing low grade hotel. Never again relying on your description.
the bathroom is old, should be reniewed
Compared to the Campanile hotel in Chartres the accommodation at Toulouse was very poor and not very clean but more expensive.
Central location Shower , water from shower gets to the floor every time you shower
Excellent location and very helpful staff
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
The location and staff is great. Nothing to dislike..(for the price)