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Good location for my trip down to St Ives area, good stop of point going and on the way back up. Very comfortable, quiet, very friendly and helpful staff. Enjoyed the breakfast. Clean room, big asset, would stay again.
easily assessable in the process of being refurbished. no notification until you arrived
was great for a quick easy overnight stay the pull out sofa for the children was amazingly uncomfortable, wouldn't have wanted to stay a second night
Clean comfortable and helpful staff heating
I liked the breakfast. We didn't like hearing the fire alarm go off at 3am in the morning & standing outside. Management & guests were very polite...they think someone was smoking.
After the fire alarm in the middle of the night and the chaois during the breakfast, leaving The breakfast conditions
better than expected for type of hotel soap dispensers in bathroom
The fact I could still get a smoking room.
Helpful reception staff, pleasant decor, in very good condition. Good comination of being aboe to open windows and air con
Good parking - near to motorway - clean no drawers to put away underwear - in fact all clothes had to be hung on a wall unit which looked very untidy
Very good, unintrusive service. Absolutely fantastic master bedroom suite.
The hotel was extremely comfortable and welcoming and the only member of staff we met was very helpful and accommodating.It was beautifully appointed with lots of unusual features. Meals were good but we felt over-priced,especially the breakfast.
Nice room small portions for breakfast
Great small hotel in lovely grounds. Easy to find, quiet and very friendly.
The room was adequate with clean linen. It was a quiet undisturbed night and the best bit was leaving in the morning. The poor attitude of the staff to my objection with regard to the Autumn Saver price which had conditions which were not easily seen on the booking information and appeared in the small print on the booking confirmation and not in clear context. I subsequently discovered on leaving that another guest had failed to see the qualifying conditions and upon reading other guest's reviews I also find that we are not alone in our mistake. Given that this has been brought to the attention of the hotel previously, and there does not appear to be an attempt to make the qualifying conditions of special offers clear in the booking process, I wonder if this is a deliberate policy to deceive guests into booking by attracting them by offering a low price
Great comfortable beds, fantastic place for a break Not enough hot water, No room service and an 8am start for breakfast means not perfect for a business traveller
The warm welcome from attentive and helpful staff stayed with us throughout . Such a comfortable bedroom and same with all the public rooms.
The room was very nice and comfortable The meals were heavily laced with pepper every time!
Comfortable and well-decorated in traditional style. The small lounge with open fire was a particular feature.
+ Points Good location.
Location is excellent - a few minutes walk to the town centre. Spotlessly clean and well kept. Well cooked full english breakfast served with lovely china crockery. 100% recommended.
Great location & ease of use.
Very friendly and accommodating
Friendly home from home stay. Well kept clean room.
very comfortable clean and well kept. staff helpful and friendly no free beer!
Excellent location both for visiting the town and for the countryside
Road noise. Curtains didnt block out light from street lamps. No sleep.
Friendly welcome. Good shower. Excellent breakfast. Slightly disturbing traffic and pedestrian noise at night.
Nice room The inflexibility of the owner who when advised that I would be arriving at 10.00 seemed to think that this was a long time to stay up. Bearing in mind the reason I usually stay at a B & B is because I am not finishing work at the usual time. Breakfast was also served at what I consider to be the late time of 7.30 when I had to leave by 7.15
Brookfield house offered a warm welcome, clean comfortable rooms with free Wifi and a fantastic individually cooked breakfast which arrived prompt and hot. One of the best value Hotels I have ever stayed in.
Peaceful, quiet, very relaxing. 10 minutes from motorway but did not feel like that. Elegance of the dining room, meal etc.
Great hotel, great and convenient location It will be even better when the building work is complete.
beautiful surroundings. dinner over priced.
The hotel offers good, helpful service, comfortable rooms and a very good breakfast. Good all round value for money. It has a good central, convenient position to the town and good facilities. Would certainly recommend. Nothing. Second stay there.
Clean room, comfortable bed and decent pillows - oh and quiet.
We were made to feel very welcome and the standard was above the 2 star rating.
Comfortable, good breakfast and very clean and wel presented
Quiet and friendly
Good cooked breakfast.
the proximity to the City Centre.
Nice friendly and efficient service at breakfast. Excellent parking and well situated The time I had to wait for my evening meal as it was cooked to order nothing was prepared
warm welcome by your staff beautiful hotel setting
Central location with large car park, high standard of room
Everything was clean and tidy Very expensive for a very small space
The staff, Lucy on reception exceptional helpful and informative. None
All covered by the above, nice place to stay. Room was a bit too warm. No need for heater to be put on early.
Good security,comfortable main beds (kids fold out bed would benefit from a firmer mattress), Dust on floor around edges of furnishings,more garment hangers would be useful, height of power outlets above the worktop in main room is too low (a quick retrofit would be to make a cable 'relief' slot just below the socket outlet position) especially for laptop users & hand soap dispenser not checked / refilled.
Staff, hot shower, clean room, clean towels etc. Bed was a bit too squashy for my licking but that is all
Hotel staff very friendly and helpful The bar closed
In a nice village in easy reach of Taunton. Good breakfast and the serving staff were friendly and helpful. The property was fairly well appointed with a pleasant garden. It was apparent that the owners preferred "business customers" rather than casual trippers.
the cosy atmosphere and pleasant helpful staff
Staff provided excellent service and were very helpful with directions and local info. Great Breakfast.
The room was extremely attractive and comfortable. The owners were very pleasant and the breakfast was excellent. It is very handy for us as we have relations in the area.
All good really, except below Bed too small
Owners very helpful and welcoming
The atmosphere and the comfort of the beds. I missed not getting a face cloth to wash my face, but understand this is not standard in England.
staff were friendly, courteous and professional. meals were very good. very quiet, peacefull atmosphere
Found the owners and staff very friendly and helpful. Excellent bedroom, bathroom a little on small side but adequate in size. Both bedroom and bathroom extremely clean and comfortable. Public rooms were beautifully decorated and homely. Food - first rate. Outside garden was a delight to sit in. Would not hesitate to stay there again. Nothing comes to mind.
Very enjoyable stay. No bad points
The convenience and friendly welcome The fact we had no hot water during our stay on the coldest night of the year so far! We received a full refund but that doesn't really make up for the lack of the most basic facilities. The question is would you ever book into a hotel that didn't have hot water? The staff were polite and helpful and clearly trained well but as a family of four with two under 10 yrs on a cold November night the lack of hot water was a disgrace.
No major problems with room We chose the hotel as we were visiting relatives in Wellington. We were totally unaware that from Wellington we had to drive 15 miles past the hotel to the next junction to come back on the correct lane. 2 wasted trips of 30 miles each
Very comfortable, clean room The Sta Nav took me up very narrow country lanes late at night, rather than direct to hotel
It was quiet, clean and comfortable. Facilities in the room were good, beds comfortable, plus there was the addition of the facilities in the service station ie shops and restaurant. The staff were pleasant. We found it very good value.
Very quiet at night - comfy warm room.
Value for money, size of room,ease of booking and check in, car parking Heating (mentioned to reception),quality of food at the motorway service centre both for breakfast and dinner
Comfortable quiet room No wifi in hotel
Ease of use and friendliness of staff Needs to update TV facilities
The hotel room was ver nicely done and set out and was very comfortable and welcoming. A superb breakfast served and very nice staff all round. The hotel was going thorugh renovation and did have bare wires and skirting board lying around and also the air was very dusty in the actually bar and resturant
Food was ok A long wait for our breakfast and while we were waiting the cleaning staff were working in the vacinity - rather off putting. a very long climb up steep stairs to our room luckily we are fairly fit but others would have a problem - concerned that at the top of the hotel were we were staying there was very little in the way of alternative fire escapes other than the flight of stairs to the lower levels and on that note felt uncomfortable to sleep well during the night.
Friendliness of all concerned with the hotel, added to the efficiency of service
Breakfast was excellent good source of local produce The room was very cold on checkin when we enquired at 3pm nothing was done weended up sitting in the bar to get warm Later we spoke to the owner who told us heating came on at 4pm. It then took a while for the room to warm up but it was lovely and warm during the night
Hot food served on hot plates! Helpful, friendly, and sociable staff in family run operation.
Good meals available in evening, and great breakfast. Friendly and helpful staff to welcome, book in and evening dining. Ensuite room comfortable. Parking was available on site. Place a bit of a rabbit warren with steep, narrow stairs to carry luggage up. Breakfast staff not friendly and service slow. Traffic noisy in street below till about bedtime, so not too much of an issue. Internet access rather limited.
so good i stayed 2 extra nites (breakfast excellent)
I liked that the room felt similar to other more business-oriented hotels, but had the comfort of a country pub and very good valeu for money. The breakfast was also excellent! The steep/narrow stairs might be an issue for some people.
Staff very helpful and teh food was excellent. Would have liked another chair in the room.
Reception desk staff very welcoming and helpful. ditto staff in the Brasserie. a very good meal there too The bathroom extractor fan did not work, we were rather disappointed in this.
The breakfast was excellent
The Castle Hotel is a stunning beautiful historic Hotel situated in the heart of Taunton, very convenient town's pubs and restuarants and in particular the Somerset County Cricket ground. Room were a bit small. Not value for money.
staff attention to detail and care was exceptional nothing was too much trouble service in all areas was outstanding there was nothing not to like
Service and style of the Castle Breakfast
The hotel is ideally situated in Taunton. The bedroom was very comfortable with good flat screen tv. Booklet describing places of interest to visit was most helpful. Breakfast excellent, evening meal too fancy - prefer plainer food.
Location.Comfortable room Pretentious expensive not very good dinner.
Excellent service & restaurant
Very good service, excellent room The restauarnt was shut, not aware at the time of booking.
Nice old hotel. Brasserie so-so. First breakfast one small butter (wrapped) for 2 people!! Both breakfasts no plates"!!