It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
excellent position, very good staff, clean, nice
The pillows and bed were excellent. Made for a refreshing stay.
Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne We had to leave
Good location, nice pool and open dining space Friend staffs None
The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.
lovely room but we upgraded and the pool are and roof top very nice. Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked
online it told me that the pool and bar would be open. Felt deceived!!! Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!
The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.
Location, decor, staff and double bath n/a
Good location, friendly staff, clean room A bit expensive
location very central and just had major face lift really noisy at night - great if you are a party animal!
All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views. No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.
Nice staff. Neat building. Little expensive. Great food.
I've now stayed at The Georgian twice. It feels like a home away from home. I love it! The staff is courteous and kind. The accommodations were lovely. The all-day food service was very convenient (and delicious). The proximity to shops and restaurants, the beach and pier is impressively walk-able. And the view is incredible!
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
Excellent location with a strong own atmosphere and beautiful location
Everything The constant noise on the backside of the hotel, probably some type of generator.
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
A very good hotel in the right location There was nothing i didn't like about this hotel
Location. Friendly staff. Unique, charming building. Taxes, fees, and parking added ~$100 to an already-pricey room. We were also somehow billed for minibar purchases we did not make.
Location General aesthetic of hotel The stupid snack and mini bar set-up... Too much stuff around the room. I don't want to be bombarded with things to buy when I'm in a private room.
Staff was very friendly and helpful! Construction noise made sleeping difficult.
The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.
The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow. The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.
The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay We had no complaints.
I was really impressed with the price of this hotel, the food was fantastic and the location was great.
Classy design of the hotel. Would have liked a DVD player in the room
Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival. Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.
Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.
The bed was unbelievably good.
Did not lume anything. Lots of disssapointments First of all very very dirty hotel. Carpet not even vacuum and very dirty. Very small restroom. No minibar. The mezzanine restaurant closed at 10 and was very small. Waiters and valet parking guys nearly speaks English. Low cost employees and very unfriendly. Way too expensive hotel. Ugly expeirence.
The location, parking facility, good service including business assistance with computer, The room change with rate change was not recorded so I was overcharged and had to fix this at check out, this caused a delay and unnecessary hassle.
Nice that they had free bikes available for use. Nice decor. Nice staff. Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.
Nothing Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd
The hotel was conveniently located near the beach and restaurants. Hotel rented out pool area for private Lincoln event so guests had no access to entire outdoor pool area for all of Saturday, which was a big appeal of this hotel. Rundown with duct tape on the hallway carpets. They overcharged me for a number of items.
Rooms are well thought out. I wish that the cafe in the lobby would have more options.
Very quiet and well appointed rooms. Nice pool area. Difficult to get staff help after late arrival. Surcharge for 'coffee service' seems lame given hotel class.
love the Viceroy feel, decor and spaciousness. The bathroom was not quite as large as the Viceroy in Miami, but nice nonetheless. great water pressure too! the TV on the wall was massive, perhaps the largest I've ever seen in a hotel room. Was quite surprised there is no coffee whatsoever in the room. While they offer 'free' coffee from an urn in the lobby to guests, you still have to get dressed and go down the elevator to get. Miami room had an espresso machine; that should be standard.
Lovely, fresh interior. Friendly staff/ Our room was adjacent to the fitness center and someone was weight lifting (and dropping) heavy weights at 6:30 a.m. I thought gun shots were going off.
Comfy bed, proper hair dryer, complimentary fast wifi in room, complimemtary dressing gowns, ipod docking station in room, facilities excellant, location is perfect for pier/beach as you are literally across the road, also very near 3rd street too for shops and reataurants. Staff very helpful and friendly.. Would defiently stay here again and again. I couldnt stay longer!!
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
Location Price and staff when I checked in seemed annoyed that they had to help me.
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham
Very secure. Clean and comfortable.
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
Everyone went above and beyond to make the stay comfortable.
This guest did not leave comments about this hotel.
Location and atmosphere. Restaurant was closed one night for private party - and 'traffic' in lobby was a little intrusive.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Quiet and away from the hustle of the city. Easy to walk to shops and restaurants. No pool
Every time you walked into the hotel their were staff members saying hello and ready to help with anything you needed.
Swanky and super clean rooms and close to the beach.
The location of the hotel was perfect. You can walk easily to the pier along with tons of restaurants and shops close by. I didn't realize that this hotel did not have a pool which is a real downer.
Location. Adjoining room with group of partying people next door. The door was neither sound nor light proof. Security called 4 times and no effort made to stop disruption. Terrible experience. Would never stay here again or recommend it to anyone else.
The location was vital to our stay. It was within easy walking distance of shopping and eating places. The manner of nickel / diming that they did. There was no coffee maker in the room forcing us to go down each morning to get our coffee in the lobby store. Parking was way overpriced at just under $50.
We were in a room that was recently updated, and although not very big is was well laid out and had many practical features. It was also very clean, including the inside of drawers. And we had a partial ocean view which was very nice. No.
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the rooms were a good size and the hotel was on a main bus route. Not really.
Staff is nice
it was comfortable. just a few mile from beach and shopping. highly recommend to use taxi service to get around. Traffic is horrible
The customer service at the front desk was most helpful. There is also plenty of options about what do to and the internet access was helpful. Probably a little expensive for where the hotel is in regards to the beach. You still have walk a fair way to the beach and I comparred hotels down by the beach and they were a little cheaper.
Included parking, continental breakfast and wifi.
Value for money in Santa Monica and on a direct bus/metro route to th beach.An added bonus was free car parking.
location was great!
it's location was excellent. close to the Pier, the restaurants, shopping, etc. Also to the beach for early morning walks,
Location is great. Unless you have one of the few rooms facing the ocean, you're just looking out over the parking garage into a space that's loud with air conditioner white noise. The rooms are fine, but small and unimpressive given the price.
No amenities : no dining, no roof deck, no pool, no bar. Fire alarm went off at 11:45pm ... No clue what was going on.
The hotel and guest rooms were clean and tidy. The staff were very courteous. The hotel charged guests for parking their vehicles.
Clean and spacious room
Very good situation I prefered pay less for the room and not receive a brekfast as we received there... very strange for european people!!
There was a problem with my reservation. But the person in charge really made me feel welcome, and apologized and offered good deals. I was very happy with my room. My TV was a little broken.
I liked very much the location at the first place, the room was good, and actually we enjoyed staying at your hotel.
excellent room but shabby lobby. Continental breakfast was very poor. the breakfast
Beautiful view Room more upper at the hotel
Location Everything else.
The rooms were very spacious and beautiful decorated. The hotel staff was very friendly and helpfull.
This is a luxuary hotel with a family run feel to it.They remember you as a person not a bill. None
Room style, location tax + city tax+ parking make this hotel overpriced
courtesy of the staff ( Andrea in particular ) , fantastic breakfast buffet , location suites facing ocean avenue are way too noisy .
It was really terrific...
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
Staff was amazing Hotel was tired , carpet needs replacing, very tired
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
Shower would flood whenever we used it and the toilet kept malfunctioning.
Very well equiped. Iron and iron board. Hair dryer. Safe, Microwave, Fridge, ice machine, vending machines, washer and dryer. Barbeque facilities. Very helpfull and friendly staff. Very clean. Not enough coffee. Wifi too slow.
Location The layout of the hotel
The Desk Staff was helpful and exceptional If a pool cannot be added a public spa would be great
Staff is very friendly!
Nice rooms clean and with comfortable beds. We had a rental car and the organisation of parking was great free and with easy acsess. The rooms had a refridgerator and there was a store next door were you could shop for food.Internet access.
Friendly staff, nice beds, good location, breakfast included Lack of parking due to renovations no exhaust fan in the bathroom
Quiet and useful location.Very helpful staff. Very good breakfast.
Clean, convenient and friendly staff. Geat location. Parking could be challenging if you come late but they will always able to find you a spot
friendly staff, clean room with fridge no pool, few sitting spaces at breakfast, quite a long drive to the beach, pillow was flat! But still a good place to stay.
The Bed Flying bugs. They bite you when you are sleeping. These are not bed bugs, they are lite a little nat and they bbite when you are sleeping.
Terrific location with a well maintained & very clean guest room. Proximity to TJ's made the stay food budget friendly. Finally the staff we encountered were friendly & accommodating.
Pleasant day staff. Good breakfast.
The location & breakfast were good. Maybe it was just our room (115) since it was basically in the stairwell of the hotel. No sound insulation whatsoever. It was so loud from Midnight-3am with other guests coming back from a night out. Couldn't sleep. It didn't help that the A/C unit had something wrong with it, it sounded like a jet engine going off so we couldn't use it. Hot & uncomfortable. The room itself is outdated and old but clean ... which wouldn't be a problem except for the cost and noise issues. When I told the front desk about the issue with the A/C the next morning, her response was "oh, okay". Didn't seem to really care so I pity the next guest who gets stuck in that room.
Overall the stay was very good. They're doing a lot of construction at the hotel. For that period of time the rates should have been reduced. to compensate for the noise, dust,etc'.
The staff was very pleasant. Good breakfast Location was quite far from beach and much of anything. The hotel was quite shabby. It definitely need an update. Breakfast area was too small for the amount of guests using it.
Excellent service,excellent hotel staff and very clean. .location also good
Just perfect , one of the best hotel in the world , the service is wonderdul.
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
the service from the staff the location