Sabah kahvaltısı çeşit ve lezzet bakımından çok kötüydü. Oda temizliği çok kötüydü. İmzam olmayan bir adisyonu bana göstererek otel cafesinde başkasının yediği bir yemeği bana ödetmeye çalıştılar. Odamın minibarında kullanmadığım halde bir yiyecek için adisyon çıkarttılar.
temiz ve düzenli
the location is very centralized - The rooms are nothing to do with the advertised picturs online. - The staff are very unfriendly and un knowledgeable. - The rooms are old smelly and dirty ( none smoking rooms found somoke tabs inside balcony). - the toilet is so dirty you can't even use it. - the lobby (Front Disk) is a one man show. - This hotel is only good for Adult affairs and not a family or business place.
The staff and facilities were all wonderful,very friendly and efficient and I feel it was an excellent place to stay in such cities as Cairo,I was very impressed! My only criticsm was the lack of tea/coffee making facilities in the room.I've stayed at many Hiltons and this is a feature I expected and I feel it would prove to be very popular with most guests,and not expensive to implement.
Staff is very friendly Upon arrival to my room, I found the remainings of hoses in the bathroom. Seems that they have executed repair works but them forgot to clean up.I had the chance to try three of the restaurants in this hotel but non of them offered quality food.
Waiters at the breakfast room,had no idea about a)1-how to handle a glass 2-to check if the glasses are replaced by clean glasses 3-if the forks are clean. B)everyhwhere at the hotel is smoking(thks god not at the rooms) area.for those who has allergy,it is a real big problem.
It was nice hotel, needs refurbished bathrooms. Location is excellent, no need for taxi. Everything is around you within a walking distance, mall, cofe shops, supermarkets, shisha places. cinema, fast food are also cross the road. Only bathrooms needs new fittings.
Staff excellant and very helpful. Good location for visit to city centre and cairo museum which is across the road. Nice outdooor heated pool and good selection of restaraunts in hotel. Not a five star hotel as it was clean but dated . the tour group in hotel was very poor and too expensive. Very poor information from office and meal on nile tour the worst meal we have ever had. The egyptian dance and music was very good.
It was in the centre of a bussing city but was also relaxing The traffic around it
Nothing Bad every thing
The hotel made a mistake with the booking, but rectified it after some discussion and upgraded the room. It was useful to have the print-out of the original booking with us, as it was disputed.
the ramses hotel is an old the management should renovate it totaly. there are more guests than the hotel staff can handle.specially at lobby area and the garden court.more over the wedding is held at the same place of the lobby area which make the area very unsafe for scaping rout in case of fire.
Excellent service good value great breakfast rec upgrade to executive checkin if avail. Staff top rate, nothing too much trouble.
Breakfast of the hotel was fantasitic!
needs to be reorganized service, food, cleaning
dont judge the book by its cover! photos are very misleading... pyramid view is hardly visible & lots of extra charges. first time MEridian let me down.
theo only good thing is the restaurants and the pyramid views.. Some of the service was great but was a bit to full on. Thew hotel photos did not apply to the hotel. It was not updated with recent pic]tures and did not look like what we wanted. the hotel is quite old. Hertz car rental i fine but had problems with tipping and some of the staff were to full on. Watch out if you have blonde hair. For the money you pay i do not think it was worth it.
There's a nice view of the pyramids by the pool. The rooms are nice and updated except for the carpet. Eat outside of the hotel. The food is mediocre at best. The hotel is very disorganized. Lots of potential regarding this hotel but needs new management.
Location Restaurants were under construction
Food in the restaurant was excellent. Not much else was good though, the hotel does not deserve a good rating and the price is far too high for the service that it offers. Unfriendly and unhelpful staff, general hygiene poor, pool ghastly, unpleasant and old feel
Hotel Le Meridien were under instruction to charge our credit card. They charged the clients credit card after threatening them with jail
Exceptionally gracious staff and very good facilities. Terrific pool. No complaints
In any hotel in Cairo you will find the traffic anoying. I have been to the hotel before and when I came I found out they were renevaiting the hotel and there were no information about. So it was noisy out by the pool, and the nice coffe place they had before weren`t there
Close proximity to the Pyramids. Good selection of food at the buffet. Great pool area. The water temperature in the shower was very hard to regulate. The anti-scald feature on the sink and shower mixers does not seem to be working.
very helpful stuff location terrible (not close to pyramids by foot), nothing near hotel to dine or tale a cafe', cafes inside hotel below expectations
I'd say everything was so nice than I expected before. When I arrived the hotel everybody said to me welcome to Le Meridien Pyramids and the receptionists speak perfect English. Also, my room was surprisingly luxurious, comfortable and of course really clean. Room making services did a great job everyday. In addition, I was able to see the pyramids from the swiming pool and staff warking there were very friendly and nice. What's more? Oh, there were several places to eat and drink in the hotel and I went a few of them. All staff were well trained and helpful. I remember one more thing. There was a bank next to the reception and the exchange rate was the same as the banks in the Cairo airport.
I cannot say enough about the dining facility in this Hotel. Superb meals, both the buffet and A La Carte. Very Professional staff in dining area, which is elegant & cozy. These suites are very spacious and comfortable. The terrace is large and there is a lot to view from them. We were able to secure a personal guide from the lobby personnel, which made our visit to Cairo more enjoyable. We would definetly recommend this Hotel.
I like their services. The staff was very helpful and nice.
we enjoyed the evengn music sessons
The hotel is not perfectly located on the Nile, but it is one third of the price of the perfectly located hotels, and I found the location super-interesting. The hotel is clean and very well maintained and staffed, and it has the best gift store of the 20 or so I scanned in Cairo. I definately recommend Safir as a budget alternative to the classic five stars (Grand Hyatt, Kempinski, etc)
Good Breakfast, River Nile was in a close proximity, Courteous Staff. No water for one day as there was a muncipal problem in the entire area and this was the day we checked-out for our onward journey. So we had the minimum impact. However other travellers were having quite a problem.
Great Breakfast My room was very noisy. It was on a top floor, and motors on the roof kept me awake all night. Bar downstairs has an undisclosed minimum spend requirement.
The rooms were large and clean. The bed was comfortable. The pool area was nice with cushions laid out for comfort. We did not get a chance to use the pool but it looked inviting. Breakfast buffet had a wide selection. Food was good.
Clean and comfortable with excellent staff.
Actually I stayed in the Fairmont Towers not heliopolis but they are both the same. The best thing about this hotel is that its design is very contemporary and progressive and very well maintained. They lack flexible car rental deals. They have a few agreements with some providers but they are extremely expensive and for certain level of cars (bmw, Mercedes) its mandatory to take it with a driver which further increases the daily rate.
parking is very expansive it shall be free its more than the rate of the room too hours cost you 50 $
It was clean and convenient. I did not like that I was charged more than the rate I had booked. They do not seem to have your reservation! It is very frustrating to be told that you have to pay pay extra as they do not know booking.com.
Wel situated near the airport, a lot of different restrorans inside, different types of quisine I booked "pool view", but never received it, I ve got view on the roof. No option with breakfest included
Everything. My fourth stay in the last two months, and for the price it is an excellent hotel with shared facilities at the Fairmont Towers to which it is connected.
Accessibility to Airport Very poor hot water supply to the room
air conditioning bad attitude staff, they charge for parking, room is not clean
The disk know nothing, inexperienced management.
Large range food options - swimming pools excellent
very near to the airport so good for transit very slow house keeper
resturants were good, and the swiming pools are also ok the staff are not good also you don't feel tehre is a privacy in your room
Location, facilities, Internet access
pek beğendiğimiz birşey olmadı... odalar küçük ve otelin konumu iyi değildi...
Şehrin en temiz bögesinde olması, gürültü ve odaların ses yalıtımı olmamsı, özellikle sokak gürültüsü odalar çok geliyor. çünkü pencerecamları eski ve yalıtımsız
Konumu itibariyle tarihi dokuya yakın bir mesafede. Otel çalışanları oldukça saygılı ve güleryüzlü. Temizlik konusunda da herhangi bir sıkıntı yaşamadım.
mobilyalar eski, klimalar arızalı odada donduk, odalar pis, asansör sorunlu, taleplerimizle çok gecikmeli ilgilenildi. genel sorun kahirede var. iyi ve temiz hizmet vermeden kolay yoldan para kazanma felsefesiyle hareket eden bir toplum. flamenco hotel' de bu zihniyetin bir uzantısı. bu nedenle düzelme şansını son derece az görüyorum. kahireye gitmeyi düşünen arkadaşlarıma da bu oteli asla tavsiye etmeyeceğim. sizlerde prestijinizi düşünüyorsanız bu oteli listenizden çıkarmalısınız. oğlum ortodonti tedavisi için kullandığı diş aparatını kahvaltı masasında unuttu. aparatın yarısı bize teslim edildi ama kalan yarısı kayıptı. bu basit örnek bile işlerini ne kadar az ciddiye aldıklarının bir göstergesi değil midir?
Mekan olarak bir çok bölgeye yakın bir otel. Çalışanların yakınlıkları iyi.
Location proximity to the airport as well as the city downtown, room is clean Hotel is kinda old, had to pay for parking a car!! Tv is small and not even LCD, airport pick up is not available for Egyptians only!! So I think the staff isnt the best around
really nothing special to be a 5 star hotel, price/quality too high value. Bathroom not very clean.
Hospitality of the staff.
The proximity to airport. Quiet area. Close to modern areas like City Stars Mall, and the main highways. Also near brand name shopping outlets. Though they arrange free bus every hour to airport. They do not have free bus transport FROm airport. And the hotel representative office at airport is closed for long time when I arrived to airport from overseas. And no one, even Airport Information could not give me any schedule info about the hotels bus shuttle, nor the time the office opening hours.
I really liked the location of the hotel. It is about 15 min from Cairo Airport which is very convenient for those who wish to make a stop at Cairo yet they don't wish to be either in the vicinity of a busy and noisy airport, nor they wish to go to a hotel in the far away downtown. Also the area around the hotel is quiet. Many resturants of various tastes are within the hotel premises. Inforcing security measures (car search using canine unit, and X-ray baggage check) before entering the hotel premises provided assurance to safety. I did not like the fact that I was quoted a room price in US $, and that price was written on my room key cover (which was a good practice by the way to show transparency for guests), and yet on check out I was asked to pay in Euro (e.g., check-in US$ 130, check-out EU 130). And I signed the credit card bill without realizing that I was authorizing the hotel to withdraw 130 euro instead of 130 US dollars. That was really bad, but definitely does not affect my judgment towards the hotel facilities, because it might have been a mistake or at least I can blame it on an individual behavior.
the internet presentation of the hotel is misleading showing a swimming pool that is currently, in actual fact, a total construction site. no exterior space whatsoever poor hygiene in rooms, rude duty manager, poor breakfast, noisy weddings every day till 01:30, very poor bathroom facilities with knobs falling off
Extremely gracious staff. Beautiful hotel. The price of liquor. Too high!
Service is good, crew are friendly and it's near to the best shopping mall: City Star...five minutes drive. fitness center is very small and locked in a very small room.
Short night,it was easy to go the airport early.
The luxurious atmosphere in the hotel They charge extra money for the use of health club and the internet connection is extremely high
Modern rooms and decors Late in check in and very poor staff in reception, no rescept for the guest, room key damage in every hour !
upgraded to better room hotel transfer too expensive as was the internet.
The location was excellent and the staff was very accommodating. Booking.com hadn't faxed over my reservation so there was some delay as the hotel confirmed things with them.
the style of the room , the back side of the hotel
The first thing I liked is that the hotel upgraded us to Fairmont gold which included free food which was not in our initial booking. The rooms were very clean and the view was very nice. The staff was not very knowledgeable and do not provide exceptional service which should be available in a 5 * hotel
The staff are excellent, very friendly and attentive. Rooms are very nice with very comfortable beds. Lovely hotel. Very expensive internet unless you are a member of free President's Club. Very noisy wedding until 4am kept us awake on Thursday night despite being on 8th floor.
The atmospher was great. The internet didn't work in my room.
Swimming pool, Lobby,resturant and the food.It is also vey close to the Mall city star which is a huge mall where you can find a lot of shops & resturant. The only thing that people smoking everywhere. Delay in room service. may be due to so many guest?
cleanliness , people were nice , in the room , DVD was not working , as i lost my luggage i dont recieve enough help , although i dont have any thing to shave and brush my teeth , i dont find this facility in the the room , i asked for it they bring tooth brush , but they dont bring a shaving blade and hair comb .once i arrived i informed that i have problem that my luggage lost and i want your help to follow up with the air port , but i felt they didnt do it , becuase when i returned back next morning to ask for the luggage they told me that their is no news , later i discivered that they recieved my luggage but thier were miss communication in between the shifts , until afternoon i returned to them and by chance i discovered that they already recieved the luggage .
very poor communication within the staff, they are not customer oriented and poor customer satisfaction
comfort, shopping, and luxury too expensive $120 for 2 rooms 2 nights
Near the City Stars shopping mole. - The reception staff
Excellent location, nicely decorated
the speedy chick in and the speedy chick out .the hotel managment knows how to demonstrate hight level of customer service .very friendly staff highly trained
The Swiming Pool and the Facility - Staff are using People, which realy i will think twice going again back to the hotel, Frankly i could go for another 3 nights more (Bussiness Trip) but i decided to go for another hotel to avoid the staff
I like the warm envirment in the hotel and sorrounding.they have many good food and very warm staff no
Staff did not care about anything. They kept saying that We will charge your credit card any way. Staff is very unfriendly
The site mentioned that there is free shuttle to airport,but I had to pay thre times what I would pay for a normal taxi
Excellent and highly trained Staff, especially Front Desk staff and their management
Impressive hotel, but don't expect max efficiency, we are still talking about Egypt :) Minimal glitches with staff and responsiveness, but nothing to spoil the stay or anything.
inclusive of all services they did not recognize your website, but luckyly the manager was a german national and have resolved it.
the most i liked was the outlets of the hotel. i didnt like the rooms as they look a bit old fashioned.
Hotel facilities House keeping disturbace to make the room even the not disturb sing is hung outside the room
every thing specialy the bachyard cafee
Not a lot actually. See below. Food and drink was extremely overpriced and mediocre. An example which sums up the hotels attitude to the guest was two 1/2 litre bottles of water in the room with a price tag on them of EL. 24 each (approx 3 Euros) Accommodation although clean was rather tired - not what I expected for the 'Offer price' on a deluxe room.
The garden They dont give u the room and the view u like
The history of the place and the Urban Decoration is so amazing and so beautiful. Some the staff behave is not appropriate , the bathroom is not equipped very well and its old,
Orta sınıf , rahat , ferah , özellikle bahçe ve havuz ortamı gayet iyi idi. Açıkhavada oturma imkanı olması çok iyi, Havaalanı na yakınlığı nedeni ile gürültü vardı. Ayrıca , restaurant iyi değildi, bayat bir pizza yemek zorunda kaldım. Ayıca fitness özelliği dahi olmayan ve merkezden çok uzak bir otel için çok pahallı idi.
Sehir icinde cok isi olmayan biri icin, havaalaninin icinde olmasi sehir trafigine girmeden ozellikle etraftaki sanayi bolgelerine ulasmak icin bir avantaj, otel temizligi de, ayni fiyatli diger otellere gore daha iyi
Quite . staff , clean room , T.V the bath room didnt have the water hause for cleaning after using the sifoon
I stayed at the hotel for two nights and the reception staff were not helpfull when asking them about things to do in Cairo. I was refered to the bell boys who i felt were out to rob me. On two occassions i arranged a taxi from the hotel and on both attempts they were trying to swindle money out of me.
central location, walking distance to the Egyptian museum (as previous comments suggest traffic is indeed heavy but if you do as the locals do it is no problem at all getting there), close to metro station, nice roof-top terrace, reception staff friendly and helpful service in the restaurant was poor (had to wait 20 minutes for someone to take my order) even if food itself was good, cleanliness of the room could be improved (changing bed sheets on a daily basis is not the whole deal and not the most important thing), breakfast a bit boring and slightly over-priced for what it offers, tea/coffee/creamer not replenished (had to ask 3 times)
Brilliant location, just out of the hustle and bustle.
design of furunure so comfortale Cleaning of bathroom
Excelent facilities, very well located in the one of the most beatifull part of Cairo, the Gezirah Island in Nile river. Warming and friendly attention from the staff & services team
Location of the hotel was very good, most of major hotes are in the same area, at Nile river. Cleanliness of room can be better, and staff at hotel entrance should be more professional.
Best 4 star hotel in cairo Breakfast not included...
The staff was very great and the hotel is nice and clean, but the problem was that compared to other hotels in Cairo which are higher in class and luxury, the price is very high. The swimming pool.
Ideal location, on the nile close to the museum and restaurants/bars. staff very unhelpful. everything we requested involved us asking at least 3 times and waiting at least 1 hour. Pool was supposed to be heated but too cold to use even in the day when the sun was out. Standard of hotel very poor for the price.
the swimming pool, the garden room services, room cleaning
the hotel was not ready to accept guests, construction is still going on, lots of services, facilities were not available.
Very good service quality compared to other 5 stars hotels in Egypt but not compared to the international standards. Some staff are not well trained ,though,they are polite,,,hotel still in soft opening stage.
Quiet in a city that is very not quiet. Courteous and helpful staff. Food was terrific. Since it is still new and in the opening phases, many of the advertised facilities were not opened - only one restaurant, no boutiques and shops, no business centre, etc...
The staff were outstanding and facilities were very good, eventhough work was still ongoing during our stay. I have nodoubttha when completed, it ill be excellent! It was just outstanding!!! Just that the location is in new cairo and will have to commute into the city center.
i liked the hotel shape and hospitality the cost of the services like business center and transportation
it looked impression on the website, rooms where large and appeared luxorious The new building was still grubby from its creation. Rooms lacked ironing board, i had to request a robe. The outside restaurant claimed to provide lebanese food - but the chef clearly didnt know how to cook such things.
No smog or city traffic. Aside from the lack of hot water in the shower, the bar staff at night was overworked and understaffed, resulting in long waits for booze. All in all a C minus rating even taking into act you are a start up in Cairo. I am not.
Amazing and beautyful design and interior, helpful staff beyond comparison, a wonderful experience in all.
Hotel is good and nice and they give you free bottle of water inside the room and as well WiFi internet connection was working without any charge. From the windows, even if at 7th floor, it was really clear the noise of the street, horn and cars. In Cairo everybody is horning. As well the breackfast it was quite expensive (approx €15) but really nice and good quality. Fresh juces from orange, melon and pinepple
The food and facilities
Staff were extremely polite and receptive
The facilities and the accessories inside the room are standard and complete and clean They promise to fix the internet connection quickly but they didn't.
the hotail staff and the location no things
The rooms are clean and comfortable. The location is great for my business. Gates Trade company in Nasr City, is the one that offers me this Hotel. Every time in the check out the Staff try to take the booking money from me, when I tell them its paid, they then ask me for the breakfast money. I then tell them Its also paid, then they say Ok sorry. The last time I paid the breakfast money, then Gates told me they had already paid it for me. They are either stupid and not proffesional or they are thiefs. Sorry but it only happens in Holiday in City stars, never in Sonesta or Sheraton, why?
Upgrade to suite. Room was clean and well equipped. Staff is friendly. Direct next to the biggest shopping complex in the Middle East. Noise from the traffic. Breakfast is good and big variety, but overpriced.
nothing except the location The staff are poorly trained, don't know anything about their hotel services, treats the guest as a thief until poove otherwise, always in rush react before they understand what you want and take decisions on your behalf as if you are prevert
the welcoming by the night staff on duty, very friendly and accomodating. Yes, your office staff that insisted that I had to leave the hotel the 3rd night as they were overbooked and only had me down for 2 nights instead of 3 nights booked. Very inconvenient as I had to interupt my important meeting to contact UK to prove that my booking was actually 3 nights - your staff should have checked and triple checked before they came to interupt me! Of course my booking was correct and your staff incorrect, unacceptable really!
Proximity to mall Not all the staff are that helpful
the hotel is very nice the concierge service was extremely poor.The location of the hotel.
luxurious hotel, spacious and very clean rooms, king sized bed, excellent service and surrounding area, however a little far from the center of Cairo but close to the airport the hair coiffure was really bad...
Staff were very friendly. I liked the king size bed in the room - it was the most comfortable bed that i have ever slept on. My room smelt like cigarette smoke and when i returned home after my stay, all my belongings stank like stale smoke. I am a non-smoker.
It was a quite nice place in a noisy cairo city. I got my requested breakfast one hour before the time I recommended.
Every things wa berfact . Only the resption when I came I have reservation but they told me no you did not have any. I was book with orbit company . I don't know how is mastaking.
Very nice gym. Good location relative to the airport. Men's steam room and jacuzzi showing their age and therefore, they do not look clean. It would be nice if a hotel of this star rating had at least "X" amount of free internet use.
As a 5 star hotel the facilities are good in everything. It has big room, nice golf view, big hotel, very clean. Using the internet in this hotel is not convenient at all. You have to pay a very high price. The location is quite far from city center.
The hotel is ok, they upgraded my room to junior suite due to lack in rooms, nice pools even I just saw it from my room window, but it looks nice. The bed sheets were dirty, you still can see some black points on it I don't know why, also the hotel is too far away from everything, the breakfast is very basic comparing to this type of hotels and too expensive for what it is, I would say the hotel is too expensive for this rate.
Nothing that i can remember They double charged, were complicated on check-in and very difficult as a whole.
The spa and fitness facilities The price
It is far from the city.