The best hotel I ever stayed. Clean spacious room, nice interior, security and comfort, everything was there.
The food was just ok
location, room, breakfast, service, bed Internet, only one hour free per day
The Lobby 1. Waiters in the 24 hour restaurant were very rude, didn't know what good service was. That's because TIP is automatically included in the bill, so they didn't care to provide good service. 2. sheets were dirty and the bathroom was not cleaned properly. 3. Food was way overpriced.
Friendly and helpful staff, excellent breakfast Early swim in small pool wonderful but service doesn't start until 10.00am.........................................
We got a room with a connecting dor to another room with no insulation and the sounds from the other room disturbed us. We could not get it fixed by the staff. The breakfast that we got when leaving early was a joke and insulting.
Rooms are big, very comfortable beds and plenty of amenities to choose from. Overall a pleasant experience Inroom dining needs more variety. Mini bar items are overly priced by atleast 100 to 200 rs each. Biggest down part was breakfast timings. Breakfast ended each day at 10 am where as most of the 5 star hotels provide breakfast till 1030 on weekdays and 11 am on weekends
It' s a comfortable hotel with all the facilities within Connaught Place area. Nice room, good bed. The direct environment of the hotel is not so appealing, for instance to take a walk to the shopping-area. It remains a 5* hotel in India.... service not always too adequate (took very long to check me in, gave me smoking-room at frist, where I asked for non-sm, forgot to give me back my credit-card, lacks service around the poolarea) . Restaurants could use an update (except coffee-shop).
Comfortable rooms Good location Pleasant staff No issues with cleanliness NO FREE WIFI. Almost embarassing to an average hotel. Incredible for a hotel aiming for business and luxury market. Ruins the impression of the hotel early in the stay. AUTOMATICALLY CHARGING PAYMENTS ON FOREIGN CARDS IN THEIR HOME CURRENCY, NOT RUPEES AS PER THE BILL This happened in the bars and restaraunts each time we visited. Having used their own exchange rate to heighten the true cost they were unable to cancel and repeat the transaction correctly. Hotel hasn't realised that a concierge in a 5 star hotel is mainly there to help the guests with advice and logistics usimg their local knowledge. Insisting that they can only sell a hotel service and not advise on anything else is no use to guests.
great hotel in a busy city
I am a global traveler and spend a good amount of time in hotels. This got to be one of the worst Hotels I have seen anywhere across the globe. Five Star rating for this Hotel is a joke. To name a few terrible experiences at this place: 1) I was put up on the 5th floor. As soon as you step out of elevator you get a pungent and nauseating smell due to ongoing construction/painting activity. I am surprised that they put guests on this floor. 2) Shoddy and cheap rooms. I am sorry to say this but the fact is you do not see quality anywhere. There were stains on sheets. Blankets were terrible and I was afraid to even touch them. 3) Unprofessional staff both at main entrance and front desk checkin. At main front entrance, unprofessional staff swarm you every time you step in or out of building and I have noticed staff arguing among themselves in front of guests. 4) Lack of Rest Rooms (Bath Rooms) in common areas. There is only one small rest room in main reception checkin and restaurant area. Bottom line avoid this Hotel at all costs.
Dirty, loud, bad food, manipulative travel desk, generally sketchy
Staff is extremely friendly and helpful
Location!! After my booking, Hyatt was trying to overcharge me despite what i received in the confirmation (Thanks God i kept a copy of it). When i raised the question for the overcharge, they tried to lie and after 10 minutes of argument, they adjusted the bill but they made it sound like they did me a favor. I also did not receive any perks despite my Hyatt Platinum status.
The wifi was good. Better then the one we stayed at in Anand. Great location with good breakfest. Turning on the tvs seemed a bit to complicated. I was only able to see 1 channel. Not sure if it's free or you had to pay. We only stayed 2 days there and we were busy so I didn't bother calling the hotel for help,
This hotel is close to the airport, which is only a 15-minute ride. The hotel provides complimentary shuttle service from and to the terminals. I called a day ahead and the driver was waiting for us with a cleary marked sign and nice car upon arrival. A great place if you just want to chill out after a long international flight and then continue with your domestic travels within India on the next day.
The close proximity to Connough's Place and the state shops (about 15 min walk) Toooooooooo expensive! Not value for money.
Great people at receiption Nothing
The location of the hotel is good, more o less 15 min walking from conn.place,there is metro station next door,the hotel is really clean and confortable.breakfast very very good.
there ıs nothıng to enjoy at thıs hotel everythıng was trouble.ı never stayed bad hotel lıke thıs.the receptıon was extremly bad and unkind.
Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel
The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.
We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!
Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both. The rooms were clean but they did not smell very good.
Staff.Spa .Restoran Japan.
Location was perfect--nice and quiet, but close to shopping and metro. Great breakfast with a huge variety. Wi-fi was not included. Taxi drivers on hotel property that would hound you when you left.
I like nothing there .. the hotel is very dirty and very much noisy
Good lobby area for our visitors and guests that came to see us.
there was an old room on 10 floor, and hopefully they quickly managed to change for a room on 9 floor which is much better one. So I think their service is good. It looks very well in the lobby, also rooms are well designed, but the landing is always a little bit smelly and dark.
relaxed atmosphere people around for a tip...
good hotel, unfortunately not much happens in delhi
The facilities were nice, and the hotel very spacious. The staff although always asking if you were ok, being polite, etc. were quite inattentive. I had to ask for things several times and it seemed to just get passed around staff members. In particular when my boyfriend was ill and we called for a doctor I had to ring reception 3 times - they were supposed to ring back but never did so in the end I had to go down to the lobby and speak to the dr myself to make sure he would come - this was unacceptable.
it was so bad for me becouse the hotel was in a restaration in the lobby and it was so noise there in my time there so you sould but in your website if any hotel have any new maintinse
The room fittings were nice. Hidden costs
Only good thing - Sakura restaurant, great service, amazing food. Service was terrible & very noisy.
Staff went above and beyond, great hotel for the price, food was great, comfortable rooms and again, staff went above and beyond.
Nothing I was kicked out at 1 am with my wife, haven't got a single dollar back yet. Staff are all stupid, no body knows what's happening or what to do. Lobby smells from all staffs body odour. I would never stay here even if it was free, and I would never recommend anyone to stay here. This hotel needs to shut down and the owner should kill himself
Loved the staff, so so helpful. Loved the proximity to the airport. Loved the proximity to the huge Western Mall with a Starbucks and Chilies (Walking distance)! Loved the spa and pool…so refreshing! Loved the breakfast buffet and atmosphere…very 1st class!
helpful staff, location, breakfast
They have amazing staff.we got sick they tarted us like family great staff. Great service . Safe environment thank you
Lots of plenty to like, including spa/pool, breakfast, room/service, an especially good value for money. Location a bit further from central Delhi, but next to an interesting market and near the Lotus Temple.
Reception service, breakfast but very crowded hotel ambience is very good They promise to send fruits but did not sent
Service was good Even though there is a lot of variety for the breakfast buffet. The items need to be changed every day. After day 2 we got tired of the same food choices.
We are non-smokers and we were given a smoking room first (I did not mention while booking). They quickly changed the room to a non-smoking room after we asked for it. It was very quick and easy process. Hotel was very clean and comfortable. They bring bottled water at least twice a day, which was great. After our check out, we asked for a taxi with a meter to take us to New Delhi train station. We got on the taxi and left the hotel. Then we realized that the driver did not start the meter. We asked him to open it but driver made excuses like it is not working, we don't need it, etc. And he took 300 rupee for 10 min. drive. We were very clear on that we wanted a taxi with meter, and the taxi driver that the hotel is working with was not willing to use it. What we expect from a 5 star hotel is trust. I should be able to trust the services they provide and this includes the people they work with. What happened is something normal in Delhi but I was disappointed because the hotel I trusted assigned us to someone not trustworthy.
Pool, lobby, location, staff The room was very simple and just ok
This room was fantastic. Very simplistic but meet all needs. Location was fantastic, staff was great and price was right. Honestly, everything was perfect. As a female traveler the only thing it lacked was hair conditioner - but really that is so much a non-issue. Would for sure stay at Bloomrooms again