Good Service Too far from centre
Is a very quiet and relaxing hotel and the spa was excellent The location of the hotel is very bad if you don't have a car.We would like to have some animation .
Excellent hotel with attentive staff - reception were very helpful and the breakfast staff amusing and cheery to help on the start of the day. The pool and leisure facilities looked good though we did not use. Location was a little further out of Sorrento than we expected but the shuttle bus was useful and made access easy into the town
Good quality 5 * hotel, at a very, very good price. Location was not ideal being 2/3 km from Sorrento and away from the coast (could have done with a bus to Sorrento every hour). The hotel markets to tour groups, particularly from the us. It is a typical 5 * hotel displaying little of the charm of the area (could have been anywhere).
Staff very helpful, rooms clean, nice touch of a chocolate on the pillow! the towells were replaced in the evening after a shower. Although the rooms were very comfortable, our bathroom was tiny and only had a shower, whereas our children had a massive bedroom and fabulous bathroom!
Shuttle bus was not regular enough.
great location. Excellent decor and friendly staff one early morning was noisy due to furniture being moved right above our room
Good views, nice pool and bar area. Good choice at breakfast. Spacious hotel pleasant staff, but more 4* than 5*. We paid extra for a lovely room with sea view and balcony. Arrived tired and hungry in afternoon, no food available till 6pm local shops shut long walk to town. Hotel needs to offer food all day bar eg snacks or room service. Rooms are small. House keeping need to change glasses plates and cutlery in room dailty ours wasnt changed over 5 days!!
I satyed at the hotel for my honeymoon in september 2005,and when we arrived on the 14-9-07,we got the same room again,it was like a second honeymoon,we couldn't believe it.
Helpfulness and friendliness of staff. Great views from our sea view room over the Bay of Naples. Selection of foods at breakfast and dinner.
the location of the hotel is excellent, right in the center of the city, close to the harbor and the main train and bus station. the internet connection is very poor (it worked only in the bathroom), the room was a little bit small and we ran out of hot water for the last two mornings we stayed in.
Location was awesome, room spotless and Federica and Maria were always friendly and helpful.
Cleanliness of rooms.. Cozy...
Very modern design of the rooms. Excellent hospitality and service by the family owners of the Guest House. Excellent value for money
Staff were friendly and the rooms were very nice. Everything was excellent.
Room was lovely airy and clean. Staff were pleasent and friendly while still maintaining very good professionalism. Had great sleep at night as it is so peaceful and quiet.
The atmosphere, surroundings and relatively close to transportation. For the price more comfort can to be expected: some shelves in the bathrooom, and more chairs in the room (we had only one chair for 2 persons)
The location with the orange and lemon trees, the owners,the whole expereince
friendly staff, clean rooms, lots of children running around the pool. not necessarily the place for a relaxing quiet break
Room we were allocated was at the back of the hotel in a type of bungalow, it was roomy and cleaned daily. Breakfast was a bit basic ,typical continental breakfast but previous reviews had warned of that so expected it
The staff were very friendly and helpful and the rooms were cleaned and towels replaced every day. A lovely big pool in beautiful surroundings. There was no kettle or fridge in the rooms.
The woman owner and her dog. Loud musical evenings beside the swimming pool, when we had returned from visiting some archaeological site and we just wanted some sleep. Also being relegated to the back part of the hotel dining area, without an explanation as to why.
Liked the easy access to pool and gardens No proper bar facilities
Very clean and professional attention to our needs was especially appreaciated.
Proximity of town Not many services in the hotel, breakfast finished too early
Location The breakfast was disgusting,coffee un drinkable
The stuff was very friendly as a whole and especially the persons working in the reception Our room was situated nearby a very noisy fan from the kitchen It was very disturbing we also found the breakfast rather poor ( especially the coffe)
Everything!! Staff is great and very helpful especially Luigi who never disappointed us and always suggest us excellent choices during our stay. Room is spacious and very clean. Location is just in the centre and very easy to go around the town. Worth every penny!! small selection of breakfast but does not matter really comparing to other great points.
Nothing... the whole experience was dreadful, deceptive and this hotel should be banned from this website. I booked the ¨secret¨ annexe room as per recommendations from previous guest reviews. I was quickly booked in and the waited for someone to come and take me miles away from the hotel location to somewhere in the outskirts where I was shown something like a hostel rather than the promised annexe. After much arguing with the hotel staff that this was not what was advertised I was promised to be given the secret annex room. I waited 1 hour for someone take me there. The room was in b&b down the road above a restaurant and was noisy at night from street noise and the restaurant (as the guest reviews say for this b&b on booking.com) The whole thing was deceptive. The annexe in my opinion does not exists and is fobbed off to various inferior b&bs at a higher rate than would otherwise be charged. The review is a fabrication by the hotel: do not book the annex room it is an outright hoax. This hotel should be banned from this website for deceptive and misleading advertising. If you do not speak italian you would not have had a hope in hell of dealing with this situation. I left after 1 night and found much better accomodation at cheaper rates. Can not say enough bad things about this hotel´s deceptive behaviour.
We stayed in the annex and it was great. Located in the mainstreet Corsa Italia. Excellent and cosy, very italien, appartment. Little kitchen, good bathroom, nice room with little balcony. All this in the very good price - hard to find in the spoiled Sorrento hotels. I strongly recommend this place. Nice, friendly and helpfull staff. Bus and railwaystation in 5 minutes. Good connection with Napels and Pompei. The boat to Capri also 5 minutes walk. It was great! Every night there was a lot of noise from the street (internetcafe with music and people shouting nearby). So, we didn't sleep very well...
Very good value, clean and well kept guest house. Excellent staff, location is the best in Sorento.
It's excellently located, it is only a few minutes from the town centre and bus/ rail Circumvirsuvian stations, therefore convenient for all age groups. It's very accessible from Naples/ Napoli international Airport by direct coach service, 1hr 15min journey, costing 10 euro. Very convenient for travelling on train to visit Pompeii, Herculaneum (Ecolano station), Mount Visuvia; on buses to beautiful Positano, Amalfi Coast & Ravello, etc. The staff's extremely helpful & informative re: advice for travelling/ sighting, printing off up to date train/ bus timetables for us. The decor's excellent, refreshing, being newly renovated to the moden standard with rcomfort. It's very Given that this's a Guest House, it's pf excellent value & facility It's excellent location for shoping & restaurants.It is not wheelchair accesible, though there is a lift within the hotel located on the first floor, but there is no lift as faf as we'd see from the ground floor to reach the hotel, which is accessible by a flight of stairs from the main street. It'd be nice to have coffe /tea making facility in the room. However the hotel did provide refreshment on demand in the breakfast area & the staff's very helpful/ pleasant.
The location was excellent and the room had beautiful decor WiFi didn't work with my Iphone
I appreciated the friendliness and thoroughness of the receptionists. The buffet breakfast offered had variety and nourishment. The absence of a management person on the premises at night was a little unnerving for me with poco italiano
The location was good. Wireless Internet at no extra charge was good. Good value for money. Breakfast could have been better.
The hotel is in a really good location - we had a room at the back so was nice and quiet - don't know how rooms at front are as they're facing the street. The staff were not the most attentive but not bad. Breakfast was poor though. When we came downstairs for breakfast 30 mins before it finished there was hardly anything left!!
The Hotel is very modern, new and luxurious. The staff was extremely friendly, happy and helpful. Breakfast was generous although a bit crowded when busy due to the table set up. This is not a complaint, but a shower set up in the bath would have been great, instead of just a handheld shower. But this is our personal preference.
Location with fantastic view, excellent place for relax. Nothing!
The staff went out of their way to be helpful and were very polite and friendly. They made us feel very welcome. There was a very pleasant atmosphere in the hotel.
the ambience of the hotel was magical and the staff were friendly helpful and so hospitable. the view from the bedroom was stunning. and the terrace off th ebedroom was a lovely spot to sit and relax at
The view from our room was fantastic, the buffet breakfast was also quite impressive there was a lot to choose from. The staff were very helpful and friendly. The hotel did not offer a shuttle service down to beach. Bringing luggage down to the ferry was also quite difficult so we had to pay a porter to do it. This should really be included in the price of the accomodation.
Beautiful spot on the Amalfi Coast, and a good choice if you want to be able to walk to town/breach/restaurants/etc.
The view, the terrace, the cocktails and dinner, the manager and hostess, the breakfast. The staff was helpful. Was nicely furnished. The matress and the pillow.
I liked the location and the hotel staff.The owners were wonderful and very helpful. It was noisy.
Great hotel with wonderful views. Staff were very helpful. Also, hotel offers free boat trips, great bonus. Bathrooms are very small and showers are too tiny.
The hotel was extremely clean and well looked after. Not luxury but very professionally run and very neat and tidy. All staff were excellent and nothing was too much trouble for them. A very good atmosphere and a real pleasure to stay in.
This was the second time we have stayed at the hotel and being a family-run business it has the ideal mix of friendliness, helpfulness and peace that one wishes for in this ideal location.` We found our bedroom rather noisy as it was situated below the kitchens. We asked to change the room but as the hotel was fully booked it was not possible. Whilst slightly annoying to be woken at 6am it did not deter us from enjoying our holiday.
Our stay at the Hotel Minerva was absolutely wonderful! The staff was friendly and helpful, the food was delicious, and the view of the Bay of Naples and Mt. Vesuvius from our balcony ws spectacular. If you are walking up to the hotel from the train station, it might feel like too much for people not used to walking. In that case, you should catch the bus or get a cab, but don't miss out on staying at this wonderful hotel.
Friendly and helpfull reception and most staff. Amazing views. Great location 15 - 20 minute walk along the cliff out of Sorrento. Great lunches on the terrace. We could have stayed forever. October was a great time to go as fewer tourists were in Sorrento. Not such a good breakfast and terrible coffee. There was not enough fresh healthy food offered.
Views from the room and the entire hotel. Very warm service particularly at the front desk. We feel so comfortable while staying at the hotel. I recommend this hotel to everyone who want to have a very good in Sorrento. I can't think of any.
views = magic, loved the rooftop pool and huge terrace overlooking the bay. being picky you'd say the rooms were a touch dated but really a very minor issue. echo everyone else here: staff as a group was by far the best I encountered in italy. from the breakfast joker who shouted buon giorno at everyone to the valet / door guy who struck up a great conversation and particuarly francesco on front desk who was world-class. even housekeeping was smiley and engaging. atmosphere of genuine interest in their guests - whoever runs this hotel and trains the staff knows their stuff.
Wonderful views. Individual design. Friendly staff Slightly too far from town on busy road
Very friendly, helpful staff - Easy walk to town and marina - Superb view from rooms - good breakfast and good value for money on dinner. Lock on door hard to open
Scenery from the balcony was absolutely stunning and breathtaking. Receptionists are very kind and helpfull. Room was clean and spacious. The hotel is located 30min by walk from the center of Sorrent and bus isn't come often, so it was bit inconvenient. I wished they had shuttle bus service. Breakfast hasn't got many choices (no vegetable). Dinner menu at the hotel restaurant was OK, but not many choices.
The Minerva was everything we were looking for and more. The staff is available. This hotel gets a 5 STAR for staff, cleanliness, and view from us!
The staff were all excellent - very friendly and helpful. The view was also great. When you walk out the front door, you step straight onto a busy road. For that reason I wouldn't recommend the hotel for anyone with young children. In fact, I wouldn't really recommend Sorrento for children generally - there's not an awful lot for kids to do and the traffic is very worrying.
It's a nice hotel overall , needs an update maybe on furniture in rooms. Pool was not in function which is annoying and shouldnt happen in May.
Lovely food, staff and communal areas, only negative is that the bedrooms are small in size
Staff were generally helpful and friendly. All other facilities, i.e pool were great. Just a shame the tiles on bedroom floor let them down. If they carpeted the rooms I am sure there would be less complaints all the bedroom floors had no carpets so the rooms were extremely noisy. We complained the first night as the people upstairs were very noisy when they came in at 4am. We were told by reception that the noise would only be for 2 more nights as they weere leaving after that!!! great. Only other thing was toaster not working in hotel. And the hot water urn for tea did not keep the hot water warm at breakfast. Staff in the restaurant didn't want to know.
Nice quite Hotel, excellent location and good transport links. Would definitely go back again.
The staff at the hotel are friendly and helpful - all of them from the cleaners to the managers - they go out of their way to make you feel welcome - nothing is too much trouble. My suggestion last year was that a later courtesy bus back to the hotel would be welcome and this has been put in place. We would not hesitate in returning to the hotel again. There was nothing to criticise
Room was super clean, the best breakfast in Italy and gratis. Nice pool and a overall good experience. Only neg is that it is about 1 mile from Sorentto but they do have a bus that runs gratis but not too often. Nice walk if you choose to go to town.
The service and comfort
The staff was wonderful. We stayed there twice and the second room we had with a balcony was a little smaller than the first. The bathroom was smaller too. Overall, very, very nice. The restaurant only had a fixed price for dinner. Food was good but not great. A little far out of town but they have a shuttle that takes you close to town.
i liked everything about hotel caravel,the pool area was spotless and very relaxing,staff were very helpful, found no fault at all
Having stayed there twice before we chose the hotel because we new the quality of service and the location of the hotel was what we wanted
We stayed B&B and the breakfast was as good as I've experienced anywhere. The general hotel facilities were comfortable and the staff always very professional. Excellant local restaurant at the top of the road and reasonable local bus service to the heart of Sorrento. Given the comfort of the hotel's public areas, the bedrooms were a little disappointing. The colour scheme and cheap looking flatpack furniture gave them a slightly unwelcoming ambience, though they were certainly clean. Our Superior Twin with large balcony was at ground level, overlooking the bin area.
It is away from the Sorrento centro - a bit quiet side - and takes about 10 minutes walk passing thru the lemon orchard - quite nice. But i wld prefer to have stayed somewhere closer to the centro - for meal and shopping and walking sake. it was a bit overpirced - maybe that was the fair prices for Sorrento but hotels in Naples cost lower and it is a city.
Staff were friendly and very helpfull. The location was excellent only 5 minute walk to center. We had a nice view from our balcony. Air con worked well. Breakfast was only fair. No Wi fi is disappointing in this day and age.
staff some rooms not acceptable
The staff was very helpfull. The size of the room is rather large comparing to other hotels we have had stayed on this trip, (with same price) and the room was very clean. We requested non-smoking and a room with possible view, and we got exactly what we wanted! Breakfast was reasonably good, please offer capuccino next time!
The froont desk staff were friendly, helpful and multi-lingual. Internet access would be nice. If they are going to turn the A/C off in October, ceiling fans would help.
The hotel was just of the main street in Sorrento just a two mins walk either through a orange grove or side street, at the top of side street turn right walk 2 - 3 mins in main square. Great roof terrace with views brilliant to lie back and relax. Rooms very clean and comfortable, air conditioned. A matter of a few minutes walk to main bus station.
Excellent location, very close to city center but in a very quiet street. No internet access available, no fridge in the room.
The hotel staff was very friendly and helpful. The room that we stayed in was comfortably air conditioned and kept very clean making our stay at this hotel very pleasant and enjoyable. I would highly recommend this hotel to other travellers wishing to stay in Sorrento.
Hotel staff were outstanding, with both response & being helpfull, very clean & comfortable. breakfast was ok. Hotel could do with updating there outdated decor, but otherwise very satisfied, would have been nice to have been able to use the air conditioning not working for that month was very warm had to have the windows open so noisy.
Friendly Tv poor
It was very plesent and the staff were friendly and helpful. The food we ate in the hotel was delicious. The swimming pool looked lovely but, was very cold, so we did'nt go in.
It's a nice place to relax, there is a nice pool and the food is prepared very well. The bed was not comfortable, the mattress are too firm.
Friendliness of Hotel staff Balcony size and possibly food prices around the pool, especially water
Having a room with a full size balcony (at least 3.5 metres square) and sea view. My teenage daughter and I stayed at this hotel the previous two summers and enjoyed the wonderful location, (away from the busy town) with beautiful scenic views. We saw a glorious sunset every evening across the bay. The icing on the cake was the courtesy bus, which runs into town every hour and back again, right up until 11.15 pm. The shops are open all evening, so that one can relax by the pool or visit Capri, Amalfi or Pompeii etc during the day. Furthermore public transport for all these places is frequent and cheap. No need to indulge in expensive organised trips! A memorable stay for all ages.
The courtesy hotel bus that takes guests to the city centre every hour, was very convenient. Comparing 4 star hotels in South Africa and the UK to Italy, the standard of 4 star hotels are much lower in Italy. However, comparing La Solara to other 4 star hotels in Sorrento, the rooms are more tastefully furnished and better priced.
Staff, pool, cleanliness being away from city. Little expensive
We visited here for our 25th wedding anniversary and weren't disappointed. Fantastic service from the staff and we were given an iced bottle of champagne ... free! The food in the restaurant was supurb too.
Friendly and helpful staff The food wasn't quite as good as I would have liked - Perhaps just me being fussy though
The Staff,The pool,The Food Prices on food and drink on high side
The hotel offers few services which are for us, the most important things about this hotel was the large room. it was extremely clean, they even actually cleaned it twice a day, once during day time and again when we went out for dinner they made the beds again. Bath was big and very clean. the staff and the manager are very very nice and worm. Also this hotel offers free wifi, free shuttle bus to town center (8 minutes drive) and free parking, all are crucial in Sorrento. Breakfast was very good and rich. nothing at all. sometime best western can be a good hotel and this is the example.
This is a beautiful hotel with magnificent views. the hotel is spotless and staff was very helpful. This hotel had a seniors Club Med feel to it when we were there. There were activities by the pool and in the garden area by day, and at night there were theme shows after dinner for those who were interested. This is not our cup of tea and thankfully there is a beautiful rooftop terrace that is peaceful with incredible views where one can go to escape the unwanted acivities. Not sure we would stay there again if only for the fact that we felt like we were on a cruise. Having said that, for people who want to mingle and keep busy this place is perfect. stay away from the pizza by the pool!! Precooked crust, canned tomatoe sauce and we even saw pizzas being served with "fries" on them!
The sea view Food was good - but very expensive if you did not book half board. Swimming pool not heated and very cold in May, a charge for pool towels too.
The views were lovely, Bar staff were very nice. had a great time. Pool was very cold, but it was September so did not get direct sun light. Also when we booked it said Terrace - translated means terrace with no view - kind of like being in a basement.
The whole experience was excellent.The staff were very helpful in every way,together with a fine range of facilities and the view of Sorrento from the hotel was breathtaking. The shuttle service to and from the hotel could be more frequent.
the location, the bus shuttle service and the cleaniness of the hotel. we did not like the fact that there was no tea/coffee making facilities in the rooms especially being a 4* hotel.
Great atmosphere with excellent service standards in resturant and bar, nothing too much trouble and always very happy when greeting.Superb menu and food. Reflects a very good team spirit. Evening entertainment varied in standard, from very good to below average
Relaxing atmosphere around hotel Nice grounds Transfer to Sorrento very useful
Received excellent service for our honeymoon stay which included a free upgrade. On our first night we stayed for the Grand Banquet which was a fantastic standard of meal. Lovely pool and location generally. Free bus service was excellent and driver very friendly, also a very safe driver! None...all very positive.
The sea and Sorrento view from our room was wonderful. The staff were very lovely and helpful. They were great with my gluten free breakfast. Not enough hotel buses in and out of town; two large gaps in the day where you may be stuck in town or at the hotel. They advertised wireless throughout hotel, not the case - we didn't have it in our room and that was one of the reasons I booked that hotel. Dinner wasn't worth the money charged. Pool closed at 6.30pm. Room cleaning a bit too early.
This was a perfect place for us to be on our honeymoon. A nice spot with fantastic view over Sorrento. The pool, service, food; everything was excellent. Even if the hotell was a few km away from th centre, which was important for us, the hotel had shuttle-bus. Thank you!!
Facilities were very good with the tennis court and pool. Also the hotel location was excellent. There seem to be no twin rooms which can be a probablem if you are travelling with a friend. However the hotel staff found us a larger room but my friend still had to sleep on a sofa bed.
The comfort of the room, the excellent breakfast (with lots of varieties) No internet in the rooms...They don't have any kind of shuttle to get to the hotel. We arrived at the port and were told that we need to get up to the piazza and grab the local bus to get to the hotel. No big deal when you're without luggage, but when you're carrying heavy suitcases you really don't feel on a relaxing vacation. There is a Porter company that offers this service for 7 euros per suitcase. It's kinda ridiculous when you realize that you're off to a 4 star hotel and are going to pay over 150 euro per night. One would imagine that someone else would have thought about that before you... but no. Same for the way out, you have to carry all your luggage higher on the mountain to grab the bus back to Naples.
The view was amazing. The restaurant should open to others not staying at hotel. Great food, would have liked to have friends join us for dinner, but they only charge to room and would not provide separate check for those not staying at hotel.
The restaurant had a limited buffet menu. There was difficulty getting food outside the restaurant rigid schedule.
Good restaurant and helpful staff. Great view from room. The rooms and hallways are in need of updating. Hallway carpets, room furniture and bedding need to be updated.
We were very dissappointed with our stay the first impression was very bad they try to put us in a standard room when we had paid for classic triple sea view. There was no sea view. The staff did not understand us lanuage barrier which was very frustrating. Rooms needed alick of paint black marks on the walls. Things we enjoyed were the pool and the room was cleaned every day. The cleaning staff were friendly the rest of the staff could take a lesson from this a smile costs nothing.
The pool Location was a quite a bit of a steep walk from the beach, that was no problem for us although maybe for others
nice hotel in a good location
the scenery and pool area
the veiw, the staf, every thing no
Fantastic room and views from the hotel terrace. Good location away from the town and excellent free bus service. Lovely clean hotel Entertainment only geared towards the older generation. Livelier music and bar around the pool area would have seriously improved our stay and for the other thirty somethings staying in the hotel. A less formal evening meal option by the pool restaurant would have tempted us to eat there. Lunchime options were excellent.
I felt the Vesuvio was busy catering to the tour group crowd. Most of which where older people. They were so busy catering to these groups of people that I think the individual hotel stayer got a little ignored. WiFi was really only accessible in the lobby but it was a 5.00 euro one time charge. The had good shuttle service down the hill to town. If you miss the bus it is at least 25 euro cab ride back.The staff was not memorable but the breakfast was okay. They serve buffet style. If you are a coffee drinker it takes a long time to get a second cup as they are busy with the guest who came with a tour group.
The views and the pool facility was very good. Poor information on the excursions, local exhibitions etc..Were misdirected to pick up point for the hotel bus so got a lift on another hotel's bus-presidente. Needs to be more bus contact with the centre of Sorrento in the late afternoon-many of us walked and the last section is dangerous-no pavement. Because of this would book again with a hotel within Sorrento.
The sea view is good, though it is a fair distance from the coast. The food in the hotel is not at all good.
Nice room, fantastic view, pleasant staff and very very relaxing. Breakfast selection a bit limited for a hotel of this general high standard
The room was good size with balcony and fantastic view of the sea. The front desk staff very helpful. The hotel shuttle to town and back was convenient and very much on time. The dinning room staff (we only had breakfasts there) were rude and not attentive. Every guest had the same complain.
Excellent pool, good size rooms, helpful staff. Breakfast was poor and exactly the same each day.
great location, rooms not so good, very old fashion but staff very friendly.the pool was great. the rooms were old and just very quite .not much to do apart from pool. restaurant not that great .
pool , bus to town , staff breakfast limited in choice
The hotel staff was extremly attentive & helpful , the shuttle service to d/t Sorrento was punctual. The walls are quite thin & you can hear you your neighbours taking a bathq/shower