Breakfast included The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.
Room survice, To put more type of main course in the buffet
This hotel has the best location as it is attached to Al Haram. Also the staff is very helpful specially Mr. Mohammad Alabdulfathel who make a lot of effort to help me to change my reservation date. may The almighty allah bless him I and my family had easy access to Al Haram with out any difficulty. Close to shopping centers and restaurants court.
The location of hotel, the interial design and the space for each room There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink
Excellent hotel for Makkah Holly Mosque visitors, with a very good value of money and excellent level of hospitality
the excellent location and being inside a shopping area the restaurant staff performance is not so professional
very near to the mosque .
clieanliness and staff location and logistics
I liked the number of buses the hotel assigned for going to haram Everything in the hotel is very expensive. Food is not testy. It is far from Haram, with all the efffort spent to ensure good connection to Haram, it is not alwys working, due to out of hands reasons (hotel management can't do anything for it). Kitchen vave nothing to be used in it.
location of the hotel is suitable also the room is very confi and clean food
big room , alot of chanel TV far from Haram but there is bus take you there every half hour, not recomended for old pepole
Everything was likeable There was no Gym
Nothing specific Bad parking area They do not have reliable transportation to the Haram as promised Room service is insufficient and they usually delay Room supplies are very limited.
I did not like anything at all?? The reception was bad and the process of entering the worst, knowing that I have reached 20 o'clock rooms were not available to non-smokers, and method of reception staff was not respected, the location of the hotel far, and throngs of people the time of prayers in the bus ride something annoying and barbaric
Excellent decore and furnature and nice staff Location and the use of public transportation to go to Haram where few bus shuttles and more people to ride
Nothing special I can say... it was normal. The hotel is far from Haram. Have to use taxi or bus to go to haram which is not convenient everytime.
hospitality a booking.com site mentioned that the place is very close to the main attraction in mecca but this was not true and it took around 10-15 minutes by bus to get there
Nice hotel and staff is cooperative. Location is not good. No grocery shops around. Far away from Haram and value for money not good at all.
quite area the restaurant not working in breakfast time
The hotel is new and clean in october 2010. I did not like the way they manage breakfast. We had to wait more than 45 minutes to eat. Also they do not provide paper toilet in sufficient quantity adn bath rooms are not fully equipped specially for those who would like to sit in a bath. Saudi staff (except receptionnists) like security agents need to learn more about customers respect and politeness. I had also to pay 15% more for service when I arrived and I finally finished may stay with the feeling that I did not get the service I paid for.
It is very far away from Al Haram and it was a big hassle to us getting a bus or transport , this hotel spoil our trip for un justified high price and not real 5 stars hotel
Please write at least 15 words
The price for this time of the year was unbeatable. The bathroom was pretty dirty and there was no hot water available (though they said it was being fixed soon). External phone calls were also not available.
The rooms were fairly comfortable but beyond that, I didn't really like it. Rooms weren't big enough, slow room service, there wasn't a variety in the menu, food was mostly cold, no wi-fi.
Hospitality; friendly team; F&B Room service were slow
Proximity to/view of Haram and food Services, staff, electrivity was off for few hours, water were off for few hours, very expensive for the 3stars services provided to us.
When I enter the environment was great and when check in on counter service I got was excellent services by front desk and really appreciate the person who checked in I would like to come back on the same hotel Suggestions for parking or driver who came to pick me up was really wrost the security officers where so mean . They where dogging from one officer to other and smoking cigarettes I would suggest that one of staff people got to help for getting in and out Thanks
Location location location Clean facility & comfortable bed Check in was slow. Staff were ok. Very inconvenience of elevator access in /out.
location ,good breakfast,comfortable parking ,the security down dont refer to the parking as you need ,the security has no smile and tough
The location is excellent The staff in the front desk need to be more professional
location and service is unparalled especially in this location
Very close to the Masjid Al Haram. Buffet breakfast was good, lots of choice. The Masjid Al Haram was available to view live from our LCD in the room
the hotel is far from the masjed and the staff was really poor to deal with fully booked hotel , i sarrived at 1500 but i had to wait 1 hour to have my rooms it was really unpleasant stay
It lies in the centre of Makkah ,and close to the wholy haram .The hotel has facilities to pick to and from almasjed alharam 1.Bad smell of bathroom during night. 2. The aircondition (room 508) can't be adjusted
I like the shuttel service from hotel to alharam Smoking and non-smoking rooms are next to each other so there no difference they are all should be considered as smoking rooms. I don't recommend this hotel for families or anybody who is not a smoker. Also the breakfast was very poor I stayed for 5 days every day the same breakfast.
Quality of rooms was great.They offer a shuttle/car service to take you to the mosque. Some of the staff have fair English skills and for non Arabic speakers, it can at times be a challenge.Their car drivers also speak English minimally.
Comfortable, generous breakfast, good staff.
Oda biraz eski tarz olmasına rağmen kalma amacı düşünüldüğünde uygun bir odaydı oteldeki concierge elemanı, h.alanına araba ister misiniz dediğinde taksilerden biraz daha pahalı olmasına rağmen ayarlamasını istedim, ancak gelen araba bir arkadaşının şahsi arabası çıktı. Ayrıca şoför de biraz tikleri olan ve kötü araba kullanan birisiydi. Yani ulaşımınızı gerekiyorsa concierge'den değil, resepsiyondan ayarlamanızı öneririm
Staff was friendly and helpful. Clean overall good experience I believe the breakfast buffet could be much better.
The Wi-Fi was so slow that I couldn't open youtu.be videos or Google. The restaurant had bad food cause me a stomach ache.
- It was the 1st time experinced Hilton Suites Makkah - It is a very nice hotel with very good location near to Al-Haram - Having the linkage to the mall giving a very good opportunity for internal shopping - It is nice to have the hosts with "Dates & Arabic Coffee" but it's not avaialble all times which means need continous replenishment. - Restaurant's fees is a little expensive comparing with other good restaurants around. - Internet needs to be extended to 4 or 5 devices specially for the 2 BR suites - 3 devices only could be understandable for single BR. - Transportation avaialble with the agent is really veyr luxury but as well very expensive comparing with the same luxury could have it from direct deals.
Staff were very cooperative The room was not well prepared - there was no hot when arrived then they told me that I have to switch the heater on which took around 45 n=mints to hot water and take shower. Then the basin was not working and no towels in the room - I have to call for all of that to bring!!!
The hospitality and the caring staff - The meals were very good
Very Near To Holly Haram .. and Good Services
The hotel is just in front of the Haram. You just walk down and you are in the Haram. Cleaning of the room was really bad. We stayed for two nights there and no body came to clean and make the room.
Breakfast buffet was wholesome Extremely poor service, It'll take 10's of calls before reception will answer the phone, if you persist they'll pickup and hangup on you. Nasty smelly bathrooms, don't think this hilton has heard the word air freshner. no pen/pad, daily 3 towels to share among four people. Wish there was option to attach pictures/video here. When booking pics showed Quad rooms with 4 full beds, however room had only 3 beds and one sofa-bed with thin mattress causing back pain to my 15 year old. If this is hilton quality service, I'll take Motel6 anyday for 10th of the cost.
Good beds No day light and windows were pernantly closed..
Near to Haram
Clean, comform and excellent location Expesive and the car parking cost very expensive
الفندق نظيف واستقبال شرح مكان الافطار لا يوجد اطلاله مميزه... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه
Staff courteous and helpful. Very close to the Holy haram. No bath robe and toilet slippers in the room. No TV channel with Urdu/ Hindi language.
The reception and the breakfast buffet. The room itself was not that clean; especially, the pillows and the bathroom.
u cant sleep beacuse there is no insolation in the walls so u can here any movment around the room ,, as they r inside the room
Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff. We liked everything !
Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff. Loved everything!
the room the view was very poor
I had my booking confirmation in place & even I called the hotel before arrival & inform them that our 2 rooms has to be in the same floor since you do not have connection facility. When we arrive in the hotel, we find out that the both rooms are in different floor and when tried to explain to the reception person, he was not help full at all and wanted to charge us extra amount since no room are available in the same floor, So my husband had a fiat with them and we had to wait for 45 mint's for them to confirm that we will be in the same floor and I have to wait for 15 mints for my room to be ready which I was not happy at all.
The staff were very curtious and helpful.
The location of the hotel was the only good thing that I like The staff not friendly, the room was not clean also they gave me the room I chose first then they ask me to leave to other room not haram view as my reservetion because it reserved for company and they gave me smaller room with garage view !!!!! The rate for that room is different than other one when I talk to them the manager give me discount about 200 AED !!!
The location is excellent and the room and fascilities were fair enough. Reception staff and reservation staff were very bad in English. It looks like they expect only Arabic speaking customers !!!
Room is comfort Its alittle bit far away from haram
no car pariking
At first we were given triple room at m129 It smell so bad that it was making us sick After complaining we were switched to a good room in 11 floor Bad smell
1- It's in front of Haram. 2- Maintaining Shopping Centre with all facilities. 3- Have Parking Services. 4- Good Breakfast. The breakfast was included in the room price at the time of booking, and once we check in they confirm the same. However, when we were going to have the breakfast, the resturant manager was stopping us for more than 10 mnts. to confirm with reception, were they give wrong information as well. Which you have to go back to recepption to ask them to call the resturant to allow you have the breakfast. It was the warst thing during our stay in the hotel.
The hotel is located directly in front of the Holy Mosque. It has direct access to the mall and the food court. There is no car parking yet. It takes too much time to get down as the hotel is located in the 11th floor of the tower.
The hotel is one of a kind, i've stayed in it during the last 10 days of Ramadan (peek seson in Makkah), i realy liked the location of the hotel it is infront of Abdul Aziz Gate (5min walk), and the iftar and suhoor buffai was delisious. The price was very high
The only plus of the hotel is the location. And there are better options in the same building (Abraj Albait). Housekeeping is bad. You have to beg for your room to be cleaned and when they finally do, they will forget to clear the garbage! Room service is a disaster. It took them 45 min to deliver 2 club sandwiches and they ask for immediate cash payment. I was taking a shower at that time and they scared my family by knocking on the door three times asking for the money. First time in a 5 star hotel!!! The hotel has my credit card information in file and cash deposit.
the location of the hotel is perfect, being near the haram and overlooking the ka'abah.
- The location is very near to Haram - the buffet was Excellent, rich variety of food & excellent taste. - the bed was very comfortable. - Room service is Bad I requested extra touls & I never get it.
The breakfast was good also the place of that buffet was nice i reserved for al harm view but they gave to me part of it.
The location is excellent and no problems waiting for lifts even at prayer time but location does not turn a poor hotel into a 5 star one! I am not sure how this hotel can possible be described as 5 star. The room was small and dingy with a great view of a concrete wall (despite part Haram view being booked). Worse was the poor standard of cleanliness - marked pillows, sticky surfaces and fridge that still had the last guests half eaten desert in.
The most important thing to highlight is the proximity from Haram, within few steps you are inside Haram. Nothing Special