I would like to stress the staff, specially Miss Larissa at the Reception (very attentive and competent) and Miss Mari (Supervisor) both of them are very capable professionals. Hotel is absolutely the best pick by Ipanema-Leblon beaches-seaside in Rio de Janeiro. Safety (My vault was violated).
I did not like it!! The hotel is completely overpriced! Reduce the price so it's consistent with the facilities and service you offer! The hotel, the breakfast, the minibar, the laudry is completely overpriced. You tried to cheat my on the breakfast by charging 20 BRL extra on an already expensive breakfast. When I asked why the guy said it was because of the cheese. So I asked him to remove it and come back with the cheese that was included in the price. And guess what - he came back with exactly the same cheese and a bill that was reduced from 85 BRL to 65 BRL! The water in the roomcost 19 BRL! My company pays the bills for me but I still care about the cost. The only luxurious thing about Caesar Park is the prices. Bad bed, stained carpets and noisy ariconditioning is not luxury.
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
Concierge Rooms and front desk staff.
This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
Nothing..... Bad service, extremely expensiv,
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
10 minute walk to Leblon Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
Good location, wonderful staff
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly. The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
Very good location - close to everywhere This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
Close to the city, spa was very good, staff was friendly. Renovation, at times noise and blokking a bit of the view.
Nice little beach in the back of the hotel We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Great Pool.....good breakfast Few rooms with view to the ocean
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Excellent breakfast, good location, comfortable.
Excelente location, very good breakfast Room was small
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Hotel is close to the beach. It was built very luxury, but time started taking its own.
otelin 5 yıldızlı olmadığı kesin.. fiyatı manzara sevenler için çok sayılmaz..kahvaltısı ve havuz çok zayıf kalmıştı.. plaj ve yakınlık konusunda mükemmeldi havuz ve kahvaltı
Copacabana plajının muhteşem manzarasına en hakim otel. Kahvaltıdaki çok zengin meyva seçenekleri var. Bellboy aracılığı ile taksi ayarlarken dikkatli olun. Aslında taksi olmadığı halde arabası olan bir arkadaşlarını taksici diye ayarlayabilirler.
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
Central location, good facilities and good English speakers at threception
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
Otel super bir konumda. Copacabana plajınının tam orta noktası. Otel lobisi ve kalvaltı guzel. Terasta mukemmel bir manzara var. Terastaki havuz uygun boyutta. Corvovado ve sugar lofta ulaşım kolay. Otel çok eski. Odalar cok ufak ve balkon olarak oda ozelliklerinde yer verilen balkonlar sadece 30-40cm derinliğinde. Otelin ön tarafında yer alan odalar atlantik suit olarak adlanırılıyor, ve bu odalarda mukemmel manzara ve cok genis balkonlar, ama bu odalar için 400 usd fark istiyorlar.
Our stay at the Ipanema Plaza was excellent. When we arrived tired (without luggage, lost by the airline) we were offered a room already at 0600 although we hadn't expected to check-in until 1400. Staff at reception was efficient and spoke good english, cleaning was very good and the breakfast was delicious. Pool and Sauna (in Brazil!) at the top floor is highly recommended.
The location of the hotel, as it was very close to the beach, restaurants, shops and most of all in a very safe neighborhood. The bed and pillows were to soft for me and were not very comfortable.
Location, breakfast, restaurang, room, TV channels, roofterrace. The hotel is quite good, We will return. The staff at the reception was not very informed about Rios turistic attractions. Hotel offered me a cab to the Christ railway station for 35 real, we took a regular cab for 16,05 real. Do not bite the hand that feeds you.
Location Internet should be free! It was far too expensive. It should be possible to borrow an iron.
great service, great pool, fantastic breakfast, amazing beach about 100 metres away, english speaking staff, helpful and chatty
Helpful staff and convenient location Pool disappointing
The location-- one block from beautiful Ipanema Beach. The WIFI service was atrocious for a hotel at that level. No gift shop, tiny lobby, not great value for money.
the proximity of the Ipanema Beach and Breakfast The building is relatively old and rooms could be very noisy easily. A party was orgnaized on the 16th floor and I could here the music and vibrations 9 floors below.
The location is very important for me. Being on vacation in one of my home towns I like to stay close to all friends and Barraca da Sonia @ Ipanema Beach Between Posto 8 and 9 The pipes running into the room. Every time some one flushes in the rooms above we would hear the water running through the pipes in our room...
nothing i stayed at room 1136 which is exactly beside elevator! It's very small. Bathroom very small and dirty, just try to look at the ceiling. I don't know about other rooms, but i wouldn't stay again at a standard double room (which i booked through this site)
location noise, enormous, little acoustic insulation between rooms and to the outside street.
Room size and location The room was a bit dated and the hallways, as well as the room had an unpleasant odor.
Great location Horrible service Dirty rooms Bugs Unstable Internet
Perfectly located in a safe area one street back from Copacabana beach, but literally 1 minute walk to the sand. Staff very helpful, fluent english and really wanted us to enjoy Carnaval in Rio.
quite area and one block from beach
Unfortunately I lost my iphone on 14th November at the Golden Tulip Hotel. Please contact me if this has been found on email@example.com.
Very close to the beach, nice view at the top.
Each staff member was professional and very accommodating!
The staff was wonderful and the hotel was very clean.The hotel was also located in a very safe and secure area of Copa which is Leme but only 5 minutes walk to good locations in Copa.Also,the pool on the rooftop offered a spectacualr view of Copa. My room was to be an ocean view room but I only had a 18"X18" window that was not the best view in the world.
excellent customer service and location a little too noisy outside when trying to sleep
The localization, the nearest of the beach
This is an excellent hotel, with very beautiful views over the landscape of copacabana ( we had a view to the beach). The location is perfect, the staff members are friendly and as an online customer you can also benefit from added value services e.g. free internet, late check out, which we appreciated a lot (particularly the no-fee late check out!) This is not so much related to the hotel but when leaving and in case you are looking for a taxi to the airport, say no to the help by the doorman or any taxidriver -vandriver waiting outside of the hotel. In two occassions (including one that i personally experienced) they tried to ripp us off, making a huge u-turn (claiming that there were problems with the police) and tried to ask for 75 reals. You should not pay (by no means) no more than 50 reals for this distance (40smthg average). ( we had a fight with the taxi driver, kept his license plates etc--available upon request--). You are better off, to stop a yellow cab on the road yourselfs, and you will pay the decent. legal price.
Loved the location. Our accommodations were comfortable. Breakfast buffet was delicious! Felt safe in the hotel and surroundings. Would prefer queen beds but we managed okay on the double beds. In the states, we are not accustomed to paying extra for a third person. Usually we can put 4 in a room with no extra fees.
Good staff, good location. Breakfast sufficient. Noisy- even on 7th floor. Single pane old style sash windows let in lots of noise. No roof terrace/pool. Hardly "luxurious".
facing copacabana beach bathroom facilities
The Hotel was as exccellent location.The rooms were a bit small for 2 people.The beds were clean but the over covers were old The reception is too old and dull not at all inspiring or making the guest feel at ease.May be it needs newer furniture and some more positive energy.The hotel bathrooms are too old and not very encouraging.The TV was fizzy and not easy to watch some channels.
The location Bar naff, expensive,dull boring nil music. Didnt like 2 c laptops used over breakfast. Staff took no action on it.
the hotel rooms are outdated (room 202)
The location of the hotel is perfect! The rooms are big but old..... Wonderful breakfast buffet.
I was very disappointed to arrive before midday and be charge for an extra nights accommodation when I actually only stayed for one night!!!!!!!!!! Constant work by the pool, and workmen sleeping on the floor all afternoon
location, room is very comfortable. breakfast place is too small and always packed. you have to pay for the safe deposit box in your room? absurd!
They were so attentive and accommodating
This hotel has many great advantages: 1. location- to the beach and Ipenema 2. access to restuarantants & supermarkets 3. outstanding staff (Cesar was outstanding) 4. rooftop view of the Christ Reedemer 5. breakfest was pretty good 6. guest atmosphere was pretty cool Furniture is a little outdated..
Location is very good I find it quite expensive
I liked the breakfast...eggs, fruit, pastries, meats, cheeses, and coffee The shower in my room was actually one of the best I've ever had. The steam room was nice and the view from the pool waa spectacular. Elevators were a bit shoddy. Overall, I had a pleasant stay Elevators, towels, having to put my key card in a slot in order for the lights and a/c to function.
It was central and in a safe area in Rio. The first room we were offered on the third floor was at the back and faced straight out on to a weather worn/dirty concrete wall - I can't imagine anyone would have wanted to stay there at the price charged at the hotel, so we had to be asked to be moved - and we were with no fuss - so that was fine. I imagine only rooms on the Rue General Artigas side are good like the one we ended up with. The staff were great and friendly. Coffee at breakfast was bad in teh breakfast area (it was like all North American bar/restaurant/hotel coffee normally is) considering coffee is a staple export of Brazil this was a shock. There was no ice machine for drinks brought back to hotel - that would have been nice - I imagine particularly so in summer in Rio. No cheap option for them to arrange just ordinary general laundry - all priced as separate expensive individual to be washed items.
The staff were very accomodating in meeting our requests. The room on our second stay was a little small and dark.
Excellent! Safe! PERFECT location. Helpful staff. Beautiful, clean rooms. Adequate space. close to beach/attractions/sightseeing. THOUROUGHLY recommend. excellent value pool area
The location is perfect. Rooms are confortable and very clean. The staff was kind dedicated. I had a problem with my air conditioning system and they solved it fast. The breakfast was very good.
in a good location,and close to the beaches of rio,plus good restaurants.Helpful staff,and in a good,safe area of the city
Excellent location in a safe neighbourhood.
The thing that I liked most was the staff. They were very kind all the time. Also, the breakfast the hotel's location and the room were very good. No doubt about it. Perhaps the room's rate was a little expensive
Close proximity to beaches, safe location and great environment of Leblon and easy access to city. Staff were very helpful and friendly. Free WiFi was an essential facility to maintain business contact whilst enjoying a holiday.
Nice stay with helpful staff. May come back again.
We had a room on the 22nd view with a lateral view over the beaches of Leblon and Ipanema, which was amazing. The food in Bar da Praia and Bar d'Hotel is delicious. Although the rooms are well equipped, they need some refurbishment, especially the bathroom, which however clean and a good shower, gives an "overused" impression. At the check-out they wanted to charge the breakfast. Luckily I had the print of my reservation with me. The bill was corrected immediately.
The beach was just at the door step. They also had a towel service at the beach which was very convenient.
difficulty to communicate with the staff no body speak other language(only in the receptions!)
The location and the view. Starting to get mold on the ceilings and a little tatty around the edges.
location overpriced, the front desk staff kept trying to sell us ovepriced tours, etc.
The location. No.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
the location was good the room was dirty and dusty, , TV did not work, AC was broken too! had to change room. second room the toilets broke. The room service was terrible, it took 2 hours for the food to come and the food was aweful. The swimming pool had so much bleach that my shorts have bleach stains!
Location. The bedding was thread bear and dingy. They charge for ice. No iron.
Excellent location in Copacabana. Very helpful staff - front desk, restaurant in particular Watch out for the weekend groups from Uruguay in Friday out Sunday they take over the pool area and adjacent areas on 14th floor - very noisy!
I reviewed this hotel in full on my website, please check it out. Alistair Casey http://alistaircasey.com/blog/hotel-atlantico-copacabana
Location is good Doesn't qualify as a 4 star hotel. I booked two luxury rooms and recieved 1 basic room and another room which was low level. The facilities are old and the room was not 100% clean. Before charging more than 100 dollars per night, they should take a close look at how a real luxury hotel looks like..
The hotel was what you would expect for the money. The rooms were nice and clean, the breakfast was good and there was a roof top pool We booked this hotel because they said that they had a airport shuttle service, they do not. The staff could have been more helpful and they charge 50c a minute for the internet.
Good breakfast, city tours, good airconditioning Poor internet connectivity...the connection was breaking up
THe air conditioning, the roof top pool and also the wide choice of television channels.
For the value of my money, this was perfect hotel. It was clean, great location ( Copacabana, Metro and restaurants). The staff was polite (Vinnie, Amanda and Rene were remarkable). I found the mattress a bit uncomfortable, but not intolerable.
The staff of the hotel was great, especially Mr. Mario Rene from reception. the stars assigned to hotels in Rio de Janeiro should be reviewed. In general, a 4 stars hotel in Rio is equivalent to a 3-star hotel in europe and this hotel is no exception.
I liked the service the staff provided. I can't remember the guys name at the front desk. He was really nice and spoke 34 different languages which is a plus. The elevators, to small.
Wifi was reliable and breakfast/location were OK - about a 5 minute walk to the beach in a pretty decent and well lit neighborhood. For US travelers, this is very reminiscent of the highway motels you may have been to in the early 90s - cable TV on a faded CRT tube TV, weird controls for the lights, noisy wall air conditioning unit that sort-of worked and bathroom that's sketchy in every way possible - with a dripping shower to boot. Staff at checkin wasn't too interested in offering maps, directions, suggestions - felt very awkward having to pry some details out of them and all answers were one or two words. They were quite chatty about offering tours and doing currency exchange. At $250/night this is borderline criminal of an accommodation but they are cashing in on the Olympics.
Despite looking a dated, this is a surprisingly comfortable, hip and laid back hotel, located in a really safe area of Leblon and in walking distance of the shops / bars. Only 3 rooms per floor, with the deluxe suite being big and welcoming (in a 1970s way, but with flat screen TVs in lunge and bedroom); the normal suite is a little underwhelming. The master suites have the full beach view, and are more open plan...but pricey. If you can't afford the copacabana palace or the fasano, this is a decent alternative Staff at check in had a slightly odd moment where they knowingly tried to overcharge me, but they soon came clean. The lobby is very underwhelming.
The location and the staff are great! It's a bit expensive but the appartments are spacious and the service is great! The best restaurants of Leblon like Celeiro is really close!
very large rooms/suites and quiet on high floors. quite expensive
Comfort and Location The decoration.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Customer Service, Izabel reception Manager is very efficient and helpful.
Beautiful. There is no bar or restaurant in the main building. Needs more.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Recently refurbished on the ground floor to an extremely high standard. My room was 12th floor with personal balcony and overlooking Copacabana. Bathroom was a bit dated and needed sorting but this did not prevent me having a great time.
Pleasant staff, excellent location, comfortable common areas. Room was good, large, with king-size bed and patio. Buses from airport will drop guests outside hotel; buses or metro to Downtown can be caught a couple of blocks away. Bathroom fixtures old.
Its been a firm favourite of mine for more than 10 years during my business trips to Brazil, Hotel has undergone some excellent re-styling for both accommodition and Hotel lobby/restaurant-bar facilities. If you can get booked in the go for it. Bath robes probably need changing out - A minor complaint only and should not be seen as something which ruins the day.
the location is marvellous. my room was in the 12th floor. the elevator will take you to the 11th only, then you have to use the stairs. i asked fo a king bed, they gave me a room with a two beds.
internet connection was very poor
the kind staff, the good location, the reasonable price
Not a lot. There were massive reno works which were very noisy and the front of the building was a total mess. A temporary reception desk was there but the staff were very slow and no apoligies for the mess. The rooms need a good paint job and the bathroom was something out of a bad 80s movie!
The location The value for money is not too high. Large room good bad but poor furnished, courtains are old and ruined ... Given the location and the range of other hotels in the area it is pretty fair.
Location near Copacobana beach and helpful staff The insects in the room, including cockroaches ;(