easy reach of city centre,hotel layout very good,friendly staff,food very good.
I liked the fact that the staff was friendly especially in Deacons Bar. The front desk staff were also helpful with transportation and a room change. I appreciated that they were willing to make the change so easily. Although it was a lovely hotel with beautiful grounds, I feel their housekeeping proceedures really brought them down. The room I stayed in had brown grime on the shower walls and had obvioulsy not been cleaned in a while. Also, the pillows were extremely flat and made for an uncomfortable night sleep. The sheets were also not changed in the 4 nights we stayed there. We knew this because they were put on without care so everytime you pulled back the covers your sheets came undone especially on my husbands side of the bed where there was not enough material to tuck them back under the mattress. More attention to this would have helped the stay!
Very friendly and attentive staff. Excellent food in restaurant. Excellent facilities. Good location
Very attentive, efficient and helpful service. The location is excellent and it is comfortable and quiet. Breakfast had a wide variety of options. The choice on the dinner menu was rather restricted for a 4-star hotel, although service was excellent. Also, would expect better pillows than lumpy synthetic ones!
An all round excellent hotel. We particularly liked the rural location, which was only a few minutes walk from the city centre.
We ate in the dining room each evening as the town was a 25 minute walk away. The service was very good and choice of menu reasonable. The hotel was a warren of rooms and clinical in design lacking in any character. Our allocated room was very small with only a double bed and as one set of towels was delivered each day ,we wondered if we had been allocated a single room as it was a busy weekend. We received a refund of one night after complaining.
very comfortable,easy reach of oxford,lovely views and surroundings. little vague if we had breakfast included in price
Large clean rooms Fast wifi Bt bland and corporate. Not quite as close to the centre as we would have liked.
It was my 2nd stay in Oxford Spires Four Pillars Hotel through Booking.com and it was very pleasant and the staff are very professional
Sports Club facilities were excellent, and the staff were helpful and friendly. Restaurant was very busy as there was a coach party also staying
Convenient location with the huge advantage of car parking. The hotel was clean and comfortable.
The hotel was very impressive and in a lovely location by the river. The staff were friendly and the room was nice and clean. The service for food at the bar was very slow and we had to chase them after half an hour. Not very good considering the price.
our room,was excellant,and what a stunning view.
The pool, the grounds, the size of the room We had to complain about the bins in the room being full of rubbish and four dirty towels left in the room.
Staff excellent,interior reception and lounge area very inviting.Grounds very well kept. Disappointed with bedroom,connoisseur ,for the price,also breakfast rather greasy.
nice staff good meals
The location, with the Thames at the bottom of the garden, is tranquil. The room was spacious and comfortable. The entrance hall/lobby was welcoming with an open fireplace. The breakfast was good and there was plenty of variety, although the juices were not fresh. The pool was small but nice. The bathroom was small. The food at the restaurant was bland (seafood linguine, mashed potato, salmon fishcakes were all tasteless). With many conferences taking place the hotel is noisy in the morning with doors banging. The staff on reception and in the restaurant were not particulary welcoming, nor helpful. The same annoying music was played on loop for the duration of our visit. For £150 per night we would expect much more and were very disappointed overall. There was no personal touch that you would expect in a hotel of this class. Needless to say we will to stay there again.
Friendly helpful staff at reception, good leisure facilites, great location
A very attractive modernisation of a series of old buildings at the core extending to modern wings containing bedrooms with the expected amenities. A rural, riverside setting within 3 miles of the city centre
courteous attentive staff good food lovely setting comfortable rooms.
Beautiful location and surroundings. Lovely room. Short staffed and poor service in restaurant/bar, especially for breakfast, whcih was not great quality.
the hotel building is beautifully restored and kept, the room and service were of high standard the hotel is dark everything is painted black there are very few lights and most places such as the brasserie and the main lobby are dim , everybody dresses in black at the reception desk and at the restaurant, black bed cover and black bed cushions black desk closet night tables, grey bathroom, black wall to wall carpet with tiny strips of red that reminded me of blood
Responsive staff- about the best I have encountered. Taxi booked by hotel was 25 minutes late despite several calls by staff to chase
Nice hotel, interesting features and full of character. Unfriendly staff. Shower broken, both of us had to have cold shower in the morning, not so nice! Duvet cover ripped all across. When this was pointed out to the male receptionist on check out we were told that this is not generally the case in the c block!! No mention of sorry!! Made to feel like a liar!
The quirky nature of the former prison - cleverly converted The lighting in the rooms was too dim to read
The hotel is very stylish and has a unique atmosphere. It's very close to the city center and the train station which is very convenient. The restaurant has superb food and is reasonably priced. The shower was quite challenging. No matter how hard I tried, the water I got was lukewarm at best.
Central location, unique design, extremely handy for the Oxford Colleges which was why we booked it. Particularly liked the fact that you are immediately into the centre of the city as you leave the hotel Finding the hotel is difficult - the SatNav takes you to the back of the hotel( which is hopeless) and Oxford is very difficult for car drivers. Either do park and ride or leave yourself plenty of time and print a map.
Excellent location, great design hotel There was an issue with my bill at checkout. Reception quite rude
Very comfortable and friendly staff. Would definitely stay again.
Location Uncomfortable beds, hairdryers not working and extremely limited sundry items, tea bags etc..
Althiugh it was a busy weekend, the staff, were pateient courteoud and helpful.
Well situated.Intriguing building with a good ambiance.Has the potential to be excellent. Seemed under staffed at reception and so no warm feeling of care ,especially noticeable as this was the only customer engagement point.
Excellent location near the river Thames. Great for running,jogging,or walking. The food was very good.
Attentive helful staff 1) Our booking had been recorded for December, not January - some delay in checking in 2) WiFi not available from room 3) "Toast" was slightly warm soft bread - uncooked 4) Wardrobe sways from side to side!
Friendly staff and hot food nice location Would have like to see a manager or reception staff on duty
The staff were very polite and attentive Our shower did not work properly
Hotel stuff are exellent. Bugs in my room and chip wallpaper and paint spoil the big and lovely room.
Reasonable evening menu. Good standard Breakfast Not advised about non availability of restuarant first night. Restuarant occupied by privat function. However alternative arrangements by manager acceptable.
Very pleasant hotel in a very quiet village-like location. Very close to centre of Oxford.
Great food, lovely staff and surroundings Shower was a bit on the poor side, but we had a bath too which made up for that!
I really enjoyed the dinner, the food was really good. the hiting didn't work in the room also the pictures shown in their webpage don't match the reality at all
The relaxed and welcoming atmosphere and friendly staff.
Convenience,quality of service Smoking in main bar area.
It is in an excellent location for visiting my daughter who is studying at Worcestor college. We were in a room with heavy scaffolding blocking the entire two windows. Men were talking, yelling & working/pounding in front of the two windows every morning. They totally ignored us who needed sleeping in the room. There were no privacy nor courtesy. We were not informed or asked if it's Ok for the reception to assign such a downgraded room (the windows were blocked by scaffolding entirely)to us at check in either. The service and facilities were at most a one star hotel this time. I stayed in this hotel for about 5 times in the last two years because we were visiting our daughter who was studying at Worcestor college(one block away). They've been always about a three stars hotel standard. But this time was the worst. We will not use this hotel any more. It's totally not worth the price & the poor facility.
Lovely hotel and rooms. Particularly impressed by the turn down service. No
The friendliness & helpfulness of the staff. The excellent breakfast. The well-equipped bathroom. The proximity to the Ashmolean I should have preferred a duvet rather than blankets on my bed. I found the blankets too hot and constricting
The location of the Hotel in the centre of Oxford We stayed in the Hotel before and liked it very much. On this occasion we found it somewhat disappointing. Many small things caused us some frustration.
Staff were friendly and efficient but very busy and difficult to get hold of. Hotel was desperately in need of some updating and maintenance. One of two lifts was out of order and the plumbing in our bathroom made an aweful noise.
Good enjoyable stay
room was clean and bathroom large. there was a cost of 4pounds per 20 minutes for the internet. should be complimentary. as well, they charged me for newspaper - 1pound, to use my visa to pay bill 2.50pounds and a "carer distribution fee of 1pound. this was unacceptable!
Excellent central location.Spacious and well furnished room. Unable to sleep due to traffic noise.
Location, 'character', most staff (but not all) Very high parking fee, long walk to room, noise of large fan/generator, modest bedroom and facilities, unpleasant view, bizarre naked footprints on flat roof outside window, smell of sewage ('exceptional' problem), credit card surcharge (incredible!). Very poor value. Also adding 'MacDonald' to the name rather detracts from the image, I'm afraid. Next time: The Old Bank
Friendliness. Convenience to City Centre. Quiet. Long circuit up hill and down dale to executive room on first floor - miles from lift and still requiring negotiating stairs. Brilliant black-out curtains spoiled by light streaming under the door from the corridor.
Excellant breakfast. Preferred the shower cubicle to the usual shower over bath. It would have been nice to have been able to have an evening meal at hotel.
Clean, functional. Proximity for business visit Lack of light in bedroom and poor quality breakfast. Not good value for money given quite high budget hotel cost.
Straight forward. Better than a Travelodge but not as 'posh' as a full blown hotel. Good breakfast and very pleasant staff.
It was very comfortable and relaxing, and its easy access to entertainment.
Good hotel, with breakfast included with room. Friendly and helpful staff. Parking available. Can get a bus from the Kassam stadium to go to Oxford city, the hotel is adjacent to the stadium [make sure you get the right bus or expect 20 min walk back to the hotel on return journey]. Room's led lights not really strong enough to read by, though ok for relaxing. Wake-up service/clock, local radio/TV services available in tv unit, very clever. I found it a problem to operate [handheld controller difficulties] and no infomation card available to understand service. No evening meals facility only bar, though takeaway can be ordered [pizza, indian or chinese]. I query the honesty of the booking.com website as I noticed there was loads of rooms available, the hotel has 3 floors, and not many people about during my stay and wondered why I only got my room via a cancellation? I recommend customers to contact the hotel directly for prices and available dates; its a big modern hotel.
Comfort,cleanliness, generous size of the room.It was a good choice this hotel,not only because of the prices.
Easy check in; helpful staff;clean & comfotrtable reasonable access to eating places and leisure facilities I thoughtr it would be easy to find following the football signs, but they were not as clear as they could have been in busy night tme traffic
Freindly and helpful staff, comfortable bed A couple of noisy rooms above our room
ease of everything, uncomplicated. not the hotel, but the 4 question survey is actually, 11!
Bar open till late. Useful as we did not arrive till 11pm First time I have used an Express and didn't realise that there were no cooked meals available
Comfortable, clean, uniquely beautiful property! I have none.
The service was outstanding. Staff were really helpful, friendly and eager to make our stay great. The hotel has a fantastic location, right in the centre of Oxford, and it's clean, stylish and very comfortable. The bar and brasserie downstairs is great. I would definitely stay there on every visit to Oxford! There was nothing at all I didn't like during our stay.
Very central location Hotel is a triumph of style over substance
An excellent welcome and staff could not do enough for us. Room was comfortable and beds lovely
Espesialy Yiannis perikleous was very helpfull because he specking Greek that is my language expensive
1. Close to the center (7-10 min walk). 2. Staff. 3. Breakfast (you can choose between continental or English). 4. Except for the small problem with the overday parking, everything was ok. 1. Though the nearby parking is promised, you will have to put your car into park-and-ride parking place (approx. 2 km southward), which will take you some 15 minutes (including several bus stops). During night, you can leave your car in front of the guest house or in the nearby 2hour parking (night is free).
Staff were very pleasant. Close walking distance into Oxford The bedroom was tiny and the shower room smelt stale. The house was 'tired' and there was no hot water in the sink(didn't try the shower)
Nothing Mold in bathroom in wood panels and through out shower tiles, very dirty vent fan, did not replace tissues, very old mattress, dirty tea kettle
The owner was extremely warm and friendly, as was the service.the roos were impecably clean and newly decorated, and very pleasant. the one draw back was reservation times being limited. One has to call when you arrive at the door as the owner lives somewhere else. For me with a Belgian tel. this was awkward, as it would be for all non-british residens. I dont know what the solution could be!
Clean, comfortable, walkable to the Oxford campus and buildings, very friendly hosts Wished it were slightly less expensive!!
The room was clean and obviously recently renovated. However, it was very, very tiny. Breakfast service was fine. Location is fine, 15 min walking from the High Street. Wireless internet service was fine. Checking in very poor - nobody was there, although booking was made one month in advance. By pure chance contractors who renovated a room has left front doors opened, otherwise I would have to wait on the street with my luggage until owner comes back.
Clean, reasonably quiet, nice friendly owners/staff, convenient to downtown Oxford Shower a bit cramped, room small
Everything you can expect from a good B&B. Very good location: not far from the centre of Oxford in a quiet street.
nice room that was well decorated. friendly staff who were helpful with directions etc no welcome when we arrived, even though we had pre-arranged that we would be arriving late.
Friendly owners, pleasant position Lack of en suite facilities (not serious)
the bar and the reception make you feel welcome
The heating was effective and the breakfast was good and promptly delivered at the time requested. The receptionist was friendly and helpful. I had trouble getting hot water in the shower. The tea and coffee tray took up a great deal of the desk space.
convenient location rooms small & could do with fresh lick of paint. Breakfast minimal & served in next-door restaurant! Not good value for price
The staff were very friendly and helpful, without being stifling. The noise! Really busy location and there was noise from the street below until about 4am.
Comvemiemnt locati to the centre of Oxford. Cleanliness of ther room The bathroom floor was very slipery and coudl eb a danger for an elderly perosn. Also the staircase was slippery anmd itripped down a few starisa t teh bottom.
I only booked the hotel, my colleague who actually stayed said the hotel was comfortable, and services good
Clean, close to bus station, a little noisy, adequate for an overnight stay Nothing in particular
convenience to town centre
Location I did not like this hotel at all.
THe location of the hotel is excellent. I arrived at Oxford late in the evening and took only 10 minutes to get from the central bus station to the hotel. I lived on the 3rd floor, so it was quite enough, although the was facing the George street. Anyway I used earplugs). This hotel is perfect for the short stay! The room was not clean enough, noise from the street
rahatlık açısında mükemmeldi, temizlik daha iyi olabilir ama oda hizmeti ise kusursuzdu. banyo için ise kücük olmuş. her odaya jakuzi istiyordum .. havuzu sıcak değildi, jakuzi'nin kloru fazla olduğundan haratsız ediciydi.oda temizliğinde nevresimler en az 2 günde bir değiştirilmeliydi.hotel içi ücretler pahalıydı ama güzel bir hotel
Very conveniently located for the Gloucester Green bus station. Friendly staff. The location is exceedingly noisy. There was no face washer or bath mat, just a single towel. The shower drained only on the lowest water spray. The toilet was not thoroughly cleaned. The price was high for the quality of the accommodation.
Clean Noisy at night
Nice staff and fantastic located
Homely and warmth of the people. Nothing.
Owners were very friendly and ordered us a cab, our room was large clean and comfortable with a good shower. Plenty of coffee, tea and milk so we didn't run out. Breakfast is served 8-9 on a weekend, we are late risers so missed it, but we often do!
Such helpful staff, really friendly and couldn't do enough for you. Very clean and great breakfast!
The kindness of all staff at the hotel which makes you feel free to ask assistance anytime you need it.
Friendly welcome, efficient and helpful service, excellent full English breakfast. Nothing too much trouble. Thoroughly satisfactory and very convenient. N/A
very nice clean, comfortable great breakfast
everything you would expect from a quality bed and breakfast.
Personalized Service, excellent hospitality,clean & cozy, good location very close to oxford brookes university campus & dorms and only a few bus stops from city center. Breakfast is good. Guest amenities could be improved
Its closeness to the centre of the city, its old world charm, and particularly the reception staff who were extremely helpful
I enjoyed the comfortable room, though rather small for a double. The location is very good, just 10 mins into town on foot and several restaurants/pubs within 100 yards. The staff were friendly and reasonably helpful. The breakfast buffet was not too extensive. The cooked "full English" was unimaginative, the service slow, and unattentive, the food sometimes warm rather than hot...
Very comfortable room with good facilities
Location and nearness to labs and centre Room 64 washbasin waste lever needs attention
Breakfast too expensive
Quiet room on the top floor of the hotel. Lovely comfortable bed. Nice bathroom. Friendly helpful staff. There was nothing we were unhappy with.
very convenient location, pleasant surroundings, good breakfast no
All things are very good. There is very quiet the bar is very nice to take a rest. When you feel tiere, the location of this hotel is a little bit far from the city center. But there is a very good transport of buses. It would be nice, if the staff tell custumers which numbers of buses you can take.
the car park and the fact that the room was fairly quiet. the bathroom was very small and the extractor fan was extremely noisy.
good atmosphere, helpful staff,good situation, quiet rooms, convenient parking andd straightforward billing arrangements. dim economy bulbs and cheap plastic glasses in the bathroom.
Breakfast was great, and friendly service
Pleasant and comfortable, good breakfasts. Front room windows unable to be opened during the day and had to be closed at night because of traffic noise, result was a very airless room at times.
Pretty house, nice room, comfortable bathroom efficient welcoming Missing wifi
I enjoyed our stay we had to leave a day early because of the bad weather other wise we would have stayed the extra day
warm welcome, comfortable, warm room. Very good full English breakfast. Convenient position about 15 walk from city centre. Convenient parking. Could have provide more tea bags in the room.
Excellent breakfast, and nice mannered waitress. Well equipped, warm room, with nice bed linen/bed spread. None
Very friendly hosts, big bathroom, clean, alright size room for 3 adults, comfy beds, No information in room about how to log on to internet
friendly service ,clean room and nice breakfast with plenty of choice the wicker bed
Very comfy room, good range of choice for breakfast
Breakfast was good Parking inconvenient, service non existent.
Bathroom clean. Parking out back. Easy access to Oxford central The hot breakfast was cooked and then reheated in a microwave. We were the only guests at the time and there was no excuse to present the breakfast in this manner. The poached egg was like hard rubber and the mushrooms appeared to have come straight from a can. That breakfast was inedible. We ended up eating the cereal and bought our own yogurt to eat at breakfast each day. The juice was reconstitued. Bath towels, small and thin.
Friendly staff, good location. Parking. shower was a bit iffy
Good bus route into town, nice cooked breakfast Cramped room, tv did not work very well, sink too tiny,complimenary toiletries were old and some half used.
the hosts very very friendly the rooms are welcoming and comfortable.but overall a good experience none the less. the food could have done with some improvement... in terms of taste and quantity.
Our guests have been very welcoming. We had to leave quite early, and anyway they prepared our breakfast so we could eat before! Although the guesthouse is not completly in the town center, it is not far at all and it's very easy by foot or by bus (even late in the evening) We had to let our car in the street because the car park was full, and the bathroom was quite tiny.
pleasant staff, room and restaurant too expensive for the services provided
Friendly and generally helpful staff, great location, sense of history in the older part of the building. Limited dining menu, very limited car parking, a real hassle when trying to park, and generally quite expensive compared to similar quality hotels.
convenient for city centre Food was very average and expensive,breakfast not included.Restaurant service average.Rooms although comfortable a bit gloomy.
The bed was luxurious - a very comfortable night's sleep. Lack of opportunity to dine at the hotel.
We liked the location of the hotel, which is ideal. Lack of parking, value for money.
Very coasy and good English style interior, very good food, reasonable prices.
Location is excellent, a short walk away from the bus and train stations. Rooms are decent, clean and comfortable. The shared toilet shower area was a little dark and the floor felt a little dirty..water did not clear fast enough resulting in a little flooding.