Friendly staff,clean and quite rooms,near by the center and the gondola station.
Friendly staff (unlike Bulgarians in shops and other places in Bansko).They speak English good enough to communicate.Door lock broke down during our stay and fixed immediately by technician.Breakfast satisfactory considering room price (54 euros std double) Internet wi-fi access in rooms
a nice and warm hotel with polite stuff.very clean and near the lift...exact programm for the ski bus for on and off the lift... warmer pool...its not cold but still not warm enough...the breakfast needs more kinds of food...the internet works good only at the living room.we stayed on the 1st floor and it disconnects all the time...
fireplace, and the desing of the room. The moning after New Year Eve, they stopped to serve brakefast at 10,00, and turn off the coffe machine!! The staff were unfriendly.
Absolutely clean room and public spaces. Very friendly and helpful staff, reception staff speaks english well. Rooms have modern design, didn't find something missing or broken. There was no smoke smell in room. Beds are wide and very comfortable, I enjoyed a really relaxing sleep. Tv provides more than 50 channels, most bulgarian. There is free, fast Wi-Fi, it was working even inside our 1st floor room, ask at reception for password. Menu is in bulgarian, english and russian language. Big terrace for summer days. Very easy to find and only 10 minutes walk to the center of Bansko (but far away from ski lift). Sauna was clean and available for free use at any time till late at night. Overall,a very honest proposal for your staying in Bansko Free private parking
I liked best the facilities , the peaceful,the kind staff anf og course the big room and the tv in greek language
Spa&Pool is great! Rooms are huge and clean, the staff is friendly and open. Great variety of massages - it's all yours on weekdays! Poor breakfast, mainly based on meat. Hotel surrounding is fairly poor, it's about half hour walk to city center.
Very low quality of services. The staff was unfriendly and unprofessional. There was no "buffet breakfast" - the breakfast was one and the same and very poor. The shower room leaked and the bathroom was flooded. The room-service staff was not aware of the restaurants's menu, they even did not have a corkscrew to open the bottle of wine. The hotel doesn't meet the requirements for a 5 star-hotel. My stay was a real disaster. I decided to leave one day earlier and they charged my credit card one more night without notifying me or giving me an invoice for the amount. The personnel behaved arrogantly.
Excellent staff, very hospitable, and a very pleasant hotel in every respect - lovely rooms, blissfully quiet at night, and all-round good service. Unfortunately the hotel does not cater Bulgarian food, but is very much focused on Greek cuisine, which in this hotel is of inferior quality, being highly expensive and one is after all in Bulgaria and not in Greece. Bulgarian food would have been preferable. Read request made when guests book hotel. I had asked for a double bed, but staff was unaware of this as they had not read my request or replied stating it was not possible.
friedly,relaxed,good service.I did like the fact that all staff made me feel very welcome and the spa treatments were great. There wasno coffee or tea in the room or no snack menu.
The staff was very helpful and kind. The room was really warm and comfort. Very clean spa. Excellent massage. The signs from the begin of Bansko until the hotel it is not good, very diffucult you can find it. The breakfast was tasteful and very qualitive but for a 4star hotel it could be had a liitle more variety. The quality of mini bar not very good. The temperature of the swimming pool must be a little more warmer. The entrance to the spa center it is not appropriate becaming through the reception.
Professionalism, service, spa Surroundings, room decoration could be better, no bath (only shower)
Overall good value for money with hepful staff and nice spa, but nothing impressive. It's not signposted from the main road, you may need snow chains to reach the hotel, shuttle service from ski lift back to the hotel only starts at 2pm. It's a good 4-star, not a 5-star.
verry good the road to the hotel
Very clean and good staff Had a meal the girl could not understand english the food was cold when asked to re heat it the chef another girl was very rude I have eaten there before and was pleased with the meal and servive this time was a let down
everything was perfect.the room,the service,the spa.the hotel was very clean at all areas.for the things that they offer relative with the price its worth every cent. I believe that the room could be more warmer than it was.we staid outside the main building at the apartments.also the prices at the bar was a little bit higher than we expected to be.the breakfast and the buffet was average.
The staff were not very freindly. No receipts were given for drinks. No shuttle bus available
friendliness of staff , spacious rooms , swimming pool , sumptuous breakfast ( included in price !! ) nothing
-the fact that the spa centre (swimming pool) has been closed before closing hours - 20 minutes before / same was happening with the openining hours (the swimming pool was covered after one hour from opening)/ the fact that I have been asked at the reception,at the end of my stay, to pay a beer from mini bar even if we do not drink alcohol (at the end they were convinced)
breakfast,the room,swimming pool,sauna,transportation to ski area
The rooms were clean, comfortable and spacious. Breakfast was very good. The bus from the hotel to the lifts was very convenient and frequent. The spa facilities also added an extra point. The temperature in the hotel was very high. When the hotel is crowded two breakfast buffets would be more helpful for the guests. There was a lot of smoke in the cafe of the first floor. Also, there was no jacuzzi.
when we got there we got a room that was cold,there was no light in the corridor outside the room,and the telephone was broken. After a chat with the hotel manager we got a very good room . Though all that took almost an hour (evening) while we were very tired and that was the time we planned to spend in the swimming pool,which was closed by the time we got arranged in our room. if the room is not in the main building... its not very comfortble... because everything including swimming pool and spa are in the main building.
good organisation of the facilitas, execelent room, friendly staff,good food in the restorant.
The staff were excellent and very helpful. The decor and design was beautiful with an impressive atrium and lounge area. Excellent location for the ski facilities in the resort. The rooms had no crockery (apart from 3 glasses) and did not have a kettle (although there were hotplates in the kitchen area) which you could not use. There was a price list for a mini bar but there was no mini bar available in the room.
swimming pool cold
Size of the room. Facilities in hotel (pool, sauna). Good food (breakfast, dinner). Location (close to gondola lift). Cleanliness (especially in the pool area). The staff was sleepy.
maybe location staff was rude and uninformed. Water in the pool was cold and no jacuzzi (hot-tub) even though it was advertised. Guests make noise in the lobby until 2-3 am and staff didn't do anything about it.
The only good thing was that it is very close to the Gondola lift.I don't reccomend anyone this hotel. Unfortunatelly it was a terrible experience. We planned to stay 6 nights but we left after 3. There was no cleaning in the room, the staff was very unfriendly, they speak poor english (some of them because the rest don't speak at all) the smell in the room was unbearable (somebody must have piss in the room or something), in the lobby was terrible noise until 1.00 am or something ....
nice rooms, good position not a 5 star hotel
The hotel was really nice. Simple and modern offering what is required. Probably it is closer to a 4 star hotel, but generally we are happy. We liked the design, room space, good heating, spa facilities, location (quite close to the gondola) and the price was relatively good for a weekend. The fact that in order to pay with a credit card it took the personnel literally half an hour! Also the fact that they had to empty the mini bar the night before leaving!
Very attractive place to stay inside the hotel restaurant was excellent Outside as with most of bansko very unattractive needs landscaping and road finished so that it is not necessary to walk nthrough deep mud to enter. Also there is a charge for use of swimming pool sauna etc they only had one credit card machine which did not work and insisted that we paid in cash very annoying as our taxi was waiting to take us to the airport and we had to then find a bank
It was close to the gondola lift and the room was fine. The food in the hotel was also better than expected. Yes the reception was very poorly staffed with the same girl seeming to work 24 hours a day. I do not balme here for the poor service as she was clearly too tired. They would only give one room key between two people. After another argument they did give me a second key. They room was not cleaned for three days and the towels not changed in four days. The price of the hotel went up as they would only take lev and the rate of exchange that they used was 10 lev per hundred more than what it should be. Also if you did go to reception there was no system for queing to speak to someone and other nationalitys which i wont name have no perception of queing and just barge there way in front of you. Very frustrating.
The apartments were spacious. There was no safe footpath up to the ski lifts. The hot water was only lukewarm in the shower. There was no number in the room phone to contact rececption. Hairdryer in the room kept overheating. Bar closed early.
The location,about 400 m. to the gondola, near to the centre but far from the noise.It's very clean,they fix our room every day.Most of the staff are friendly and helpfull , they do speak some english,the receptionist lady also speaks greek!The spa area it's o.k. The van to the gondola was always right on time,no waiting. The water in the pool is not very warm but after a while you get used to it.Breakfast and dinner need improvement , just average.The heat in the rooms was fine but it was +15 outside, in the winter with -10 and with those small heating equipment propably will have cold problems.In our friend's room the wind at night came in by the window with a noisy effect,very annoying.
Very friendly staff and in a good location close to the gondola in the centre of Bansko. A relatively new hotel which was clean and well kept. The beds are incredibly uncomfortable - very hard (hard, not firm). The curtains in the bedrooms keep no light out at all so you will be awake from first light
there is on ski pass
The only thing i liked about Sport Hotel was its excellent location next to the gondola that allowed ski - in & ski out. Sport Hotel wasnt ready to open one month ago, yet it did but without prices reflecting the services and quality it offered. All hotel guests where under the impression that they have booked rooms in a hotel with spa facilities. We were outraged when the hotel staff informed us that 'these facilities have not been constructed yet'. Other outrageous things where: A. Heating not working on 4th floor B. Very poor english by hotel staff C. Extra beds a poor quality sofabed that was impossible to sleep on D. No room service E. No phones on rooms F. No currency exchange at reception G. No hotel staff on bar, you had to ask at reception to call them H. No minibar / water on rooms I. Poor quality breakfast J. Breakfast starts at 8:00
very nice hotel, very good value for the money, nicely designed, big rooms, extremely good location
very good and stylish hotel and in the best posiltion of the village spa and breakfast
The location was excellent for the ski gondola The staff on the reception was a bit cold(rude i could say) except the young blond guy who was very polite and accomodating
Location is great. Rooms are spacious, nice furnished and clean. This was our second and the last stay at this hotel. Staff is very rude and very unprofessional. There are no spa facilities, there is no room service, no minibar. The hotel is new and doesn't meet the requirements of a 4 star hotel and the staff should make all the efforts to get new clients, but obviously nobody cares!!! If you have any complaints you can only speak to the manager Mrs. Stamatova, which is even worse than the reception staff. And also don't be surprised if the friends of the hotel's owner will sit in the bar and make fun of you and other tourists. Don't stay here!
I liked the design of the hotel (reception and the rooms); Very good location near the gondola and city centre; The hotel is very new which is good but they had opened it before they have finished part of the facilities The quality of the hotel's staff is poor; Even if we made the reservation on booking.com using our card, the hotel blocked the total amount related to our stay about 2 weeks before our staying; The breakfast needs to be improved and the related staff as well; Part of the hotel's facilities are not finished (eg. Spa and Relax)
Very good location near the gondola lift; nice design of the hotel, including furnitures, spacious rooms; Very poor breakfast; no posibility to pay by credit card; the staff could have been more friendly;
Location is great, very close to gondola lift. Junior Suite is a spacious double room with seating area, everything is new and the room is very clean. There is a great restaurant Fancy on the first floor. Te hotel is new and maybe it is going to be a 4 star hotel some day, but for now it is not. There is no mini bar or safe in the room. In the bathroom there is no shower cabin, just the shower sticking out of the wall. The breakfast is poor. The staff is unprofessional. I still recommend this hotel due to the location and price.
friendly staff. Central location
The stuff were very nice, good sauna, very large room. Almost every day I had to ask for the cleaning service to come into room.Either wise, all was ok.
Polite staff. Lots of hot water for showers. Rooms clean. Excellent value for money. Heating turned off throughout the hotel which left it damp and cold and hence unwelcoming. However small electric heaters were placed in the rooms which were more than adequate.
Friendly welcome, decent breakfast, rooms good value for the price
it's convenient because it is in the centre of the town,but we found better hotels when we were there in the same price it needs renovation,especially the bathroom
bath room & room
Good location and really friendly reception. It's nice to see owners always smiling. Clean rooms with nice true-sheep blanket on the beds, really mountain-styled. I also appreciate to eat in front of the fireside, and home made food was delightful
friendly, helpful owners, good value accommodation, quiet bathroom floor slippery (ouch!)
the free inrenet access. service,
I stayed in hotel for 5 nights, it s like being in the family, very friendly people. Very big and clean rooms. I had a room on top floor with balcony and mountain view which was nice. The hotel has sauna included in room rate. And they do transfer to and from ski lift. The main street with shops and restaurants is just round the corner.
food and waiter service
Good Value for money, good price per night, breakfast/dinner included. Spacious room with nice bathroom, huge bed. The staff has a lot to learn on how to handle and greet guests. They seemed moody constantly.
The Lion Hotel had families in it but the noise level was low. The breakfast was plenty and food for every taste, I am vegetarian and there was plenty for me. The Hotel is very close to town, in a quiet part. The view from my room was fantastic. My room was cleaned to a high standard every day.
The skis wardrobe should be left open at least until 17:30 (and not to close at 17:00)
Staff very nice and friendly No outdoor pool
the infrastruture and facilities were excellent and location good-majority of staff were good minority of staff looked as if they wished they somewhere else
good breakfast, very clean, comfortable rooms the spa hours could be extended to 10:00 p.m. for late arrivals
Value for Money, the staff were very polite and helpful. Smoking is still allowed indoors, and they do not change the bed sheets everyday.
At Breakfast service was poor and the food was not well prepared
Lovely hotel, modern, clean and friendly staff
beautiful hotel with friendyl, helpful staff, good and plentiful food. will definately be going back.
We were quickly checked in and the apartment was nice and spacious with a good view. It was way too hot in the hotel even though it was winter.
Close to gondola lift and some nice restaurants (Pizzaria Victoria). Spacious one-bedroom appartment. Breakfast is ok. It is hard to find the hotel at first, because it has no sign and there is a construction near the hotel. There is a kitchen in the appartment, but no frying pan. There is a questionnaire in the room, but no pencil... And many other small details. But the hotel is still fine and worth staying.
- Excellent hotel, very nice rooms, beautiful furniture, perfect facilities - each staff member at the reception desk was extremely nice and helpful and had good knowledge of English - super swimming pool and sauna - Poor quality of food; poor choice of meals; - poor performance of the staff at the restaurant (poor knowledge of English, slow service, music too loud in the restaurant) - heat level much too high inside the hotel
Nothing Feed back of hotel A very badly managed Apartment Complex that’s probable why it was virtually empty, Food uneatable, No utensils in apartment not even a kettle or knives and forks just a few glasses. Most of the time children translated that’s if we could find anybody in reception and the massage area was well equipped but unfortunately I didn't want a man to do my treatment with poor hygiene. You did ask me to be factual. I also saw a tariff on the counter on the reception, which quoted 97 euros per night for the time of year we went for the same size apartment so I have paid far to much 52euros per night over. If my stay had been good I wouldn’t have minded. I could have stayed at the Kempinski for less than that and I’m sure the management and facilities are far better after spending quite a lot of my time there. A refund would be appreciated Ann
Good facility for ski, five minute to the gondola, good personal, good food, nice pool and spa facilities The hotel is hard to find, in fact don't apear on the booking map, in the front of hotel is other two constructions in progress, the acces to the parking zone is like a forest road, electronic payment don't worked a the final day, but hotel staff supplied this problem with an disccount
Good location for the Gondola Lift. Lots of facilities for spa and gym Very competitively priced Maid service called every day, changed sheets and tidied up. All of the staff were very friendly and willing to help with any problems that arose......... thanks! The food for the evening meal was terrible all of the main courses that you could choose from were cold, this included spag bol, chips, creamy chicken, lasagne, sausages, stew, everything cold. The only thing that I enjoyed about the evening meal was the good selection of salad for starter........... again cold (thankfully)!! We also booked the presidential suite as there were 7 of us travelling and all wanted to stay together, the suite itself was enormous with very large rooms and a huge living dinning area............ but there was hardly any furniture, crockery and utensils!! Although the beds were very comfortable.
The hotel room was large and spacious but lacked any charm or personality The room was sparcely furnished , no bowls and minimal crockery , no pictures. We had no water on the first night of our arrival!
It is a very nice hotel, interresting design, but bad execution, details shows that was made in a hurry, too bad, it has potential. Nice view, and very good location. event booking locate it on a street that is not corect. value for money ....fair Food was not from a 4 star hotel, rather 2-3. Jacuzzi on charge 10 leva/30 min, but not specified on site. Sauna....better i don't describe: stinking. it's a pity for the big investment made there. staff was kind but very poor english. this is not ok for a 4 star hotel.
warm and cosy breakfast needs further improvement
The distance to the skilift is not 80m, is 450-500m
Very good value for money.
Size of apartment, the breakfast, the little restaraunt next door, the location maintainance of rooms was very poor, hidden charges if you wanted to use the fireplace, jacuzzi not working, tv only had 4-5 tv stations,
Great value for money and perfect location. Definitely recommend.
Very clean and hot room, close to the lift - not 75 but 750m, friendly staff, good breakfast and its "mehana". The water at the jacuzzi was too cold.
I liked the rooms and the relatively good position of the hotel The rooms were extremely cold. Very very cold, one might saty
excellent location (5min far away from gondola), good price, heating Unproficient staff, poor breakfast, unable to pay with credit card (although the opposite is mentioned in the site), the shower was not separated by the rest of the bathroom so the water was flowing all over the floor everytime you had a shower, the pillows were very uncomfortable (too thin), the wifi was not working properly inside the rooms.
spa, good breakfast, location higher temperature in spa
very good with spa, sauna and near the lift
comfortable room, friendly staff. deffinatley not a 4* as described, outdated decor, tiny pool the size of a hot tub in a conservatory at the rear of the property. overlooked by neigbours on all 4 sides, terrible breakfast.
Excellent hotel, friendly staff (English speaking), tasty breakfast, Le personnel parle le français Difficult to find, a map in the picture-section would be handy or signposts in the town.
cleaniness of room, friendly staff swimming pool not working and that was one of the reason that i booked that hotel. Breakfast could do with a little more imagination. You were ok as long as you like cheese with everything
I like the location, environs and I think that in the winter is gorgeous
We were the only people booked as ski season not yet started, hence undivided attention Leak in bathroom, not attended to till last night of stay.
the services and the room
friendly staff, good massage, swimming pool, location breakfast could be more and better
the staff were very friendly and helpful the food
Location to Gondola however tax to top of Gondola better than long wait at station. Pool area. Having Bowling alley along side. 10 Lev per person. Limited variation in evening food choices. Seemed to be more or less the same every evening. Lack of lifts to get luggage to room.
The hotel has an excellent value for money. If you want to go to Bansko and be close to the slopes and to the fun this is the Hotel where you have to stay. Everything is according to expectation. Unfortunatelly not all the staff speaks english More variety at breakfast and dinner. Also a map of the hotel would be very helpful as it is very big and you may get lost on the way from room to the restaurant
It's near the Gondola Lift and the local market. services, decoration, spa center, staff
Even if it officialy rated at two stars (for tax reasons?!?) this is deffinetely not a 2 star hotel. I would say 4, comparing with other aparthotel from Borovets that I staid in. WH is better than that. Very spacious, nice kitchen (microwave, water boiler, etc).Very good location. Nice underground parking with individual storage rooms for skis.
Location : very close to the ski lift Inadequate cleaning services
the location to the town the apartment was poorly equipped for cooking no sharp knife,no corkscrew,no dishes to use in the microwave,1 plate,no utensils, no kettle & toaster,and the grill didnt work in the microwave and no instruction for the use of the microwave.
Cheap hotel, close to gondola. No luxury, but good value for money.
The hotel internet web site and Booking.com advertised hat there was a swimming pool. I chose the hotel to take my children swimming for a week. The swimming pool was closed, and will remain closed until December. Thus I was misinformed when I chose the hotel, and the planned holiday never happened.
The position of the hotel is excellent,comfort is good too, value for money is good, becouse you get hotel for more then two stars,... You have to give information on the website that pool is out of function in non-season time,
very grateful, I'm gonna stay there in the next season
Very spacious apartment and very good value for money. Reception was open only 9am-6pm. No services provided. No breakfast option provided. The hotel could provide extra services with an extra cost and leave the option to the customet to have it or not.
The comfort and the cleanliness of the apartment was perfect. The location of the hotel was very close to the best part of the city and with very easy success to the mountains. Smoking in the restaurant has to be prohibited. A LCD TV appliance with international TV channels is missing to the comfort provided by the hotel
Nice people in the reception, good hotel, always plenty of hot water and pressure on the water, quiet area and plenty of parking outside the hotel. Breakfast opens to late. It is ok regarding the food, but no juice and terrible coffee? Not suited for a "4 star hotel". Better selection regarding drinks at the breakfast, last year there was an excellent coffee mashine. And if the gondola opens at 8.30, the buffet should open at least 7.30 and the shuttle bus should start working no later than 8 o'clock.
Warm, clean, everything in the room was brand new, receptionists fluent english speakers, staff was polite and friendly, easy-free-safe car parking just outside the hotel. Nice view (for an inexpensive room), location quite close to the gondola station. Breakfast was a disaster: subteranean dining room, there was no orange juice, coffee machine was broken, coffee was the worst we've tasted for a long time.
A very good alternative choise for Bansko...!!
New hotel with nice apartments. Very quiet despite construction in the area. Rooms were apartments but they gave you nothing to cook with. Staff were not very helpful and wireless is only available in the bar.. The cable they gave us to connect in our room was useless as the port was empty, they had never connected the line up to it.
Price,saouna,steam bath,breakfast,dinner cleaning,free parking
polite english speaking (mostly) staff. luxury above standard. nice clean room. very good dinner. low rate and high standards. proffesional massage staff breakfast was poor, you have to pay for underground parking, you have to pay for sauna/jacussi/pool/steam-bath. no remote control on the garage door. google map marker is misleading
The people of hotel were very polite
We liked the breakfast and the apartment that was big and shiny. We also liked the location of the hotel, it was very close to the ski lift. 1.We had a problem with the reservation. It was cancelled. Fortunately the had another room to give us. 2.The pool had a bad smell, the jacuzzi was broken and the sauna and steam room had an extra charge.
It was all great.. The garbage outside of the hotel..
We had a very short stay at your hotel, one night only on a business trip, therefore had no time to see or use the full facilities. However, the staff were pleasant and the room well provided, clean and comfortable. I will return on another occasion. No complaints.
The apartment was clean and comfortable.The personnel was very friendly. Here are few thing which could be improved - have to revise regularly the furniture condition and replace or fix it (chairs). There were night lamps on some places without power socket nearby so it was impossible to use them.Hot water and heating have to be available all the time, not only in specific hours.
the comfortable and full kitchen implements, the beds and that it was really quiet during my stay!!! there was no hot water at all and the breakfast was poor....and the same every day.
Helpful staff Lack of hot water some times during the day. But when this was stated they fixed it immediately
Nice staff,very helpful.
The report quality/price is excellent.The breakfast is good. The rooms are large and there are looking well. Some rooms don’t have enough furniture. For example in my apartment one bedroom didn't have closet
Excellent value for money. Very friendly and helpful staff.
Excellent value for money. Very friendly and helpful staff.
just 10 min from gondola...
the food,the people...
Very cosy and charming hotel. Extremely friendly and profecional staff. Apartments were nice, clean and huge with breathtaking views to the mountain and ski slops. Very comunicative location, close to everything. It is very, very good value for the money.