Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again! Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
all especially in the interior areas the pool area was dirty all time
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
Didn't replace toiletries in the bathroom. Sheets were very rough.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
I liked the hotel room layout because it was new and fresh.
Doormen were excellent. Close to the beach with free beach chairs. Housekeeping is very poor because they do not understand a word of English. The wall is too thin. Could not sleep because of the TV noise next door. Reception may not be efficient; was charged different rates. Had to pay extra for the taxi because of the poor response when checking-out. No prior response to my mail sent asking as to how to get on the free shuttle-bus from the airport.
I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room I didn't like the hotel overall . It was pathatic
Excelent staff very kindfull, excelent rooms, good cleanliness, great with kids.
I was injured at the hotel and the staff was rude and unhelpful. I was most surprised at the at the poor attitude of the assistant general manger. I would never stay at this hotel again.
The staff before christmas were extremely helpful and very accommodating The staff after christmas were negligible, rude, obnoxious and unhelpful.
Staff friendly and helpful, very comfortable and stylish suites with excellent and good quality facilities, lots of space, great location - easy walking distance to Ocean Drive. Poolside breakfast is sufficient, Free shuttle bus to the airport is a nice touch. I will definitely stay here again, much better than the last hotel I used in Miami. Rooms are very very dark, a torch would be useful to find things in your suitcase. Note that a hotel surcharge/tax of $15/day (per suite) is billed in addition to the figure quoted on booking.com
Close to the convention center Private balcony Contemporary room styling Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to
Friendly personels, quiet, very good location, a lot of space Missing light in the wardrobes
The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap. The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.
SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable. The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.
My family and I felt very welcome. They were very very friendly & helpful! I highly recommended this hotel.
ABSOLUTELY NOTHING ! !! EVERYTHING WAS WRONG!! IMPOSSIBLE TO CHECK IN.. LITERALLY ..WOULDN'T REFUND MY MONEY EVEN THOUGH I DIDN'T STAY THERE. STAFF AND MANAGEMENT WEREN'T HELPFUL. TRIED TO CHARGE ME TWICE... NEVER EVER USE THIS SITE OR STAY AT THIS HOTEL.. HAD TO CUT TRIP SHORT BECAUSE OF ALL THE HASSLE !! STAY AWAY
Otel temiz, denize sıfır, konumu iyi Arabanın vale tarafından parkedilmesi ve geri almak için her seferinde beklenmek zorunda kalınması.
Otel oldukça hareketli bir otel. Servis oldukça iyi ama kahvaltısı pahalı. Temizlik ve rahatlık harika.
Otel genel olarak çok iyi konumlanmış, odalar geniş ve bembeyaz döşenmiş. Seçilen odaya göre hem okyanus, hemde ada manzarasına hakim. Herşey muhteşemdi
Ocean view suite was excellent trendy design and comfortable 4 big LCD screens in one room
Close to the beach Dirty sheets relocated was not informed regarding transfer. Also the house keepers were not clean or atentive. Staff was rude.
the location was Great , open bar , the bed are comfy . i like the decor the phone in the room wasn't working , had to called the receptionist from cell phone i didn't mind but you had to called like 3 or 4 times before someone picked up ... No one ever came to fix the phone . the WiFi signal was weak so there with little to no services ... we spend 3 night and two of those night we had water leaking from the room about us ,, So they were a big puddle of water in the room and bathroom .... Almost fell the first night after calling the lobby like someone came looked and it and never came back... the second night no one came .. We didn't even get sorry for the inconvenience .. the phone was never fix ... So we didn't really have a comfortable stay it was unsanitary . the water could of been coming from the toilet above us .. who know i was very disappointed
Hotel was very close to all the different attractions south beach has to offer. I didn't have to call many cabs most stuff was within walking distance. Hotel staff was friendly and professional and the rooms were clean and comfortable. I've stayed here twice and would stay again! The rooms were a little small but comfortable. Other than that o can't think of anything I didn't like.
I have paid $100.00 incidental up on check in and I have been informed that the money will be refunded within three days by hotel personnel when I was checking out, however It has been more than three weeks and I didn't get back my refund yet. I have called a week before to find out the reason and the guy on the phone hold me on the phone for 25 minutes. After 25 minutes, he told me that the money was not claimed when you were checking out and also told me he just initiate the refund,the money will be in my account within three days but still I don't get my money back.
I liked that the room was quiet and very clean. In addition, this hotel is located about a 5 min walk away from Miami Beach. There was plenty of shops and nightlife to attend while there and the staff was helpful even though most of the guests were being unreasonably difficult. No they do not allow you to pay with a prepaid credit card, yes they do have a 100 dollar hold they place on your credit card that they give back the business day following your check out, and no they do not have free valet parking. I paid 40 dollars a night to have my vehicle parked and taken care of for me. This is great considering that the nearest parking garage is 5 blocks away and charges 20 per day. The only thing I can say that I didn't like was the staff not being prepared to answer guests questions and their reaction to jump to conclusions before they researched an answer. I paid for a single night of valet parking , and the following morning decided to pay for a second day. When I checked out and went to get my keys from the valet they refused to give me my keys and accused me of not paying. I had to bring the staff and the valet to the front desk and had them see that I had paid the day before and after they still had an attitude like I was stealing from them. Next I get to the questions. Over the course of the 2 days I stayed there I heard guests ask questions that were easy to answer but the guests were given vague answers or attitude for asking said questions. One question that was asked my second day I was there was " How do I get to the basketball arena from here" , which got a response of "use your gps on your phone or call an uber." No need for the attitude , I understand everyone has bad days so I hope this was only an isolated incident.
Good location, and we stayed in a suite with an adjacent outdoor patio/seating area, which was awesome. This trumped all the negatives listed herein. Had to call multiple times and finally stand in the lobby until staff took seriously my request for a set of sheets for the pullout bed . Minor issues with the room: phone was dead ("we'll come fix it right away" and never see them again); stereo in the room was dead (no big deal), faucet handle broken which made turning on/off bathroom faucet mildly challenging. Noise -- Loud until late is understandable because it's Miami Beach, but seriously having the garbage truck smashing bins around for what felt like forever right outside the window at 7am was a bit much.
Close to the beach and attractions. We got there early and was able to use the shower down stairs to get dress until our room was ready. They didn't clean our room on Sunday. When they cleaned the room on Monday, they didn't change the sheets, all they did was change the pillow cases and made the bed up. We had to take cold showers.
The location and open bar Thr huge roaches in the room, I was worried they would get in my luggage but being I live in Atlanta and that's a known thing it didn't offset my stay.
The fact that WiFi was offered and was not available ; also they ask for 100 dollars hold back and tell you, you will get it back at checkout, but really the 100 dollars are for the pack refrigerator that is in the room!!! To me that is a trick on getting you to buy something that you never asked for...
Location great People slamming doors at all hours. Late night(5:00 am return reveled Liked staff very much! Rooms need upgrade
The closeness to everything. Wet willies,Mangos,the cleavlander, Larios, and the beach. My room was so small, bathroom was extremely small. The shower had no hot water. I was scared to sleep under the covers so I slept on top of the bed.
Nothing Wifi sucks
Very friendly staff, the room was nice, the bed was comfortable and the location was great. The room view was non existent, but I wasn't really worried about it because I wasn't there to sit in the room and look out the window.
Staff was friendly and competent. Room was not large but not unexpected. Compared to the riot of nightlife on the street our room was quiet. No complaints
Restaurant with live music is a rare draw along this area, and the food is good, albeit expensive. Room was threadbare, small, viewless and noisy. Reservation made for late check-in was met with giving me the last/worst room... right behind the front desk. At this rate, there's no hiding a crummy room and a raw deal. There are better hotels within blocks, and at slightly better rates than The Avalon. But hey, they park a '57 Chevy in front of the hotel every day. That's worth something, right? Wrong. Go elsewhere.
Location and staff was awesome from front desk to housekeeping!!! Bedbugs:(
For the two days (March 31-April 2 2016) I wanted to spend on the beach for my birthday this hotel was perfect. Exactly where I wanted to be, found a decently priced deal, and George the front desk conceited was very helpful and certainly showed his diligence. The free breakfast was great. More than the dry cereal I had expected. It was a lot cleaner that I thought also. I never booked at a non-name brand hotel before ever and took a huge risk with Avalon. But it was well worth it. Can't wait to book them again : ) Nothing to really say negative except the valet took like a hour once to bring my car that had me a little pissed.
The staff was the best part of this hotel. They were very friendly and knowledgable about the area, and extended the checkout time so that we could participate in local events before going home.
THE LOCATION IS AMAZING FOR SOUTH BEACH...THE SERVICE SUCKS ASS!!! THERE IS NO SUCH THING AS ROOM SERVICE. MY 6 1/2 MOTH PREGNANT WIFE HAD TO WALK DOWNSTAIRS TO GET A FORK THEY WOULD'NT EVEN BRING IT TO HER I WAS PISSED!!! SERVICE WAS TERRIBLE STAFF WAS VERY RUDE!!!
proximity of the beach quiet noisy (air-condition,street)
I loved the food omg Loved the homely feel of the room n the free breakfast
Clean room, designed nice, great staff, very comfortable and close to beach, so cool!!! No complaints
Convenience close to the beach and restaurants. When it was time to check out they make me paid some 63.84 of resort fee that I didnt understand 15.96 a night for every night ?
Very comfortable and convenient to the beach, shopping and restaurants. Staff was great and restaurant, while not affiliated was great! Classic old features which make it unique. A little dated inside but that's the character I like.
cok merkezı bır yerdeydı.ne gurultulu nede onemlı merkezlere uzak.kendı beachı olusu avantajı ıdı.lıncoln road espanola way art deco ocean drıve 2 adımlık yerdeydı.otelde kalanlarda duzgundu aıle ve cıftler vardı.calısanlar cok yardımseverdı. odaları sık degıldı havluların rengı eskılıkten donmustu.kırlı degıldı ama daha temız olabılırdı.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Great pool, great service, classy crowd
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
Very good location, excellent staff and rooms are great
It was very close to the beach and clubs. Rooms are small but clean
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
The comfort That the water got turned off in the middle of my stay.
hotel staff was extremely friendly and helped immediately in an emergency
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
çalışanların yaklaşımı x
Yeri cok iyi miami beach te kalacaksaniz ocean drive ve lincoln bulvar arasinda kalmanizi tavsiye ederim bu otelde tam bu lokasyonda.Ozellikle bize verdikleri terasli oda harikaydi.Sansiniz varsa oraya duserseniz gercekten miami tatil olur.
The pool is closed very early
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
This is an over priced hotel and all the hotel saff were rude and not welcoming . I won't be spending my money at this hotel again.
Food prices in the restaurants inside were too expensive.
We were placed in the tower which mostly was dedicated to business men, besides that our floor was full of young people who came to that place just to have fun for a few days. They were disrespectfully loud all day long. The rooms are tiny, I was hoping to have a jacuzzi tab but it was only a shower cab. The walk to the swimming pool was through two towers and people who always were dresses for different conferences. Prices for food are really expensive and it didn't worth spending on it. I would not recommend this hotel for family oriented people, it is mostly for party people and businessmen. See above
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
Beautiful hotel great night life Overpriced
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Location, room ,restorants,everything Fees for beech furniture rent
The absolute best hotel. Everything was perfect
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
The room was very large, clean and the bed ok. The hotel is very clean. The pool is ok. I enjoyed my stay in Miami in this hotel. The noise in the other rooms, with the doors!
We liked Chris at the fron tdesk. He new he was in a substandard hotel but we told him that he should be someplace worthy of his effort! The two rooms we eneded up having were both very dated and old.
I stayed only one night.This motel the water preshier was highand low ,there was no drain fitting in the tub..no waether striping wind was howeling threw the door. The pool area looked 30 years old.
The location Poor lighting , hotel seem very old
Hotell staff, access to beach, shopping Pool not working, internet not working
It's location Virtually everything. The room was tired, the closet was disgusting, the drawers were filthy. The bathroom was disgusting.
Location was good, friendly stuff and nice pool area. Unclean fitted carpet in a room, I expected flagstone floor which I saw in a picture.
Nothing at all The hotel is dirty unkempt and a disgrace - do not use it
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
Location, quiet and staff bathroom sliding doors and dirty floors.
Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
The location The family room which is too small for 2 adultes with 2 kids
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
Room amenities staff location Nothing
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
Relaxed pool environment Service by staff was slow
Canceled reservation with one day's notice.
The hotel was very clean, most staff members are very polite and friendly. The facilities provides adult pool separate to the regular pool for those trying to have an adult only trip. I had a few dislikes and not sure about returning. Staff tried their best to accommodate us for our concerns. My biggest dislike was the construction, all pools close at 8pm, and approach taking by some staff members to the facilities selective concerns with my family members.
I was grateful that I was upgraded to a suite, but I think there are better options on Miami beach. Would rather spend a little more to stay at a better resort. Facilities out of order. Neither the men's nor women's bathroom in the lobby was functioning. Elevators not working properly- had to wait 15 minutes for an elevator!! Mosquitos all over my room. The mattress on my bed felt more like a box spring than a mattress. It was not comfortable at all. One of the people who delivered room service to my room suggested I should add the "additional gratuity" because the hotel doesn't give him any of the gratuity that's already included. Overall, this hotel was FAR from a luxury experience. Needs lots of work.
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
The only issue was all the construction we were NOT warned about!!
Pool was awesome, a few seconds to the beach. Very nice looking lobby, super comfy beds. Construction everywhere. I was not expecting it and would have chosen somewhere else had I known. Did not make for a relaxing day laying out by the pool with the constant pounding of a jack hammer in the background. Drinks and food were super overpriced for the size and amount of alcohol. Everything included 18-20% gratuity which will catch you off guard.
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
Otelin konumu çok güzel, çalışanları güleryüzlü ve sorunu çözmeye yönelik yaklaşımları ile oldukça pozitif. Internet için böyle lüks bir otelde ayrıca ücret alınması şeklindeki uygulamanın ücretsiz internete dönüştürülmesi gerektiğini düşünüyorum. Ayrıca, plajda otelin müşterisine havlu ve şezlong verilirken, şemsiye için 20 USD ücret talep edilmesinin böyle güzel ve lüks bir otele uygun olmadığı düşüncesindeyim.
Bed was comfortable. AC unit worked well. No parking - have to use their valet service for daily fee Lots of hidden fees, added over a $100 to the final bill for 2 days Laughable, dangerous tiny elevator cheap breakfast, lousy bagels Tiny child size toilet no towel rack We won't stay here again. Come to think of it, we won't stay in Miami Beach again. Overpriced tourist trap where everyone smokes in the bars.
The location was great. Just one block from ocean drive and about 20 min walk from Lincoln Road. The staff was very friendly especially the doorman. He was very attentive and proactive when he noticed we needed beach towels. We would stay again. Maybe some better quality pillows and a coffee maker in the room.
Was less than I expected The only thing that was good about it was the location. But the staff was great
I cannot say enough about how terrible my stay was. I checked out a day early on 4/18 and am still struggling with their awful customer service as of now.
The location and the breakfast. We arrived at 4pm and while there is no place to park we were lucky to be able to pull up in front of the hotel while we checked in. During the check in procedure we were informed there would be a $30 per day valet parking fee and a one time $13 and some change resort fee which covered wifi, breakfast and a free glass of wine per day. Our room was incredibly small and overlooked the street. Part of the bathroom had been updated. It was basically rectangular, two double beds (one saggy), with a closet on the right and the bath on the left. The bath had a mini toilet and a single shower. During showers the water would alternate between scalding hot and barely warm. There was ONE hook on the door and no place to hang towels. The room had a tv stand with two drawers and one night stand between the bed. (TV was the big old kind seriously?) A luggage rack would have been appreciated because we had to keep our bags on the floor as there was no good place to put our clothes and toiletries. I did like that our windows swung wide open. On the second night that people directly above us made a racket and I had to call the front desk four times. Each time they got the people upstairs to quiet down but an hour later they would start up again. There is no pool or sundeck. You can walk a block to the beach and rent beach towels for $7 per towel which is ridiculous because the towels are only bath size. You can buy a beach towel for that much, After $380 for two nights and fees of about $90 for parking and resort fee and taxes I feel ripped off. When we left one of the employees brought our car to the street about 1 block from the entrance. We asked him to bring the car closer and he didn't say anything, he just gestured to us with the keys trying to hand them over. Really? Finally we got him to bring the car closer. No one helped up with our bags. I will not stay there again.
Location was awesome, if your looking for the South Beach Night life. Bar staff was friendly. Great front porch to sit on and people watch. Just a block walk to the beaches. It was difficult to understand the thick accent of the hotel staff, some extra effort to converse was needed. Bathroom was small and in need of updates. Hotel room was clean, furniture was sub-par for price of the room. Hotel is frankly old, and some of that can be charming considering the age of the Art Deco district, but it would be much more suitable for more than one night if the building received some attention and updates.
no parking!!! overpriced
The location of the hotel was as I expected. I've stayed in Miami Beach a number of times and location is generally more important to me. It was a short walk to Lincoln Rd Mall and a short walk to the beach. The hotel staff was quite pleasant. The room we stayed in was on the ground floor and immediately on Collins Ave. As you could imagine, it was pretty noisy. Also, the heat/AC unit in the room didn't appear to work correctly for heating. Unfortunately the stay overlapped with a cold front in Miami so it was a little chilly in the room. Breakfast was supposed to run until 10 but when we made it at 945 everything had been put away.
Front desk was so rude not welcoming ended up cancelling before they gave me a room and to be more specific on why i cancelled they were slamming doors around because my travel agency was contacting them about my booking with them so I wasn't treated with any care there The rude staff the doors being slammed around and the comments they would say about me in the other room where the manager wouldn't even come out to fix the issue with my reservation
Location Everything : rooms are awful, old and outdated, breakfast - disaster. ... Will never ever be staying there again.
Contrary to what many of the reviewers have said, the South Beach Plaza Hotel was very nice. The facility is well-kept and neat. The courtyard between the two buildings has a variety of interesting plantings, umbrellas, tables and chairs. My room was in the second building, on the other side of the courtyard from the main office/bar area. My room was completely remodeled, with the exception of the walls themselves. The room was clean and comfortable. This is a very nice hotel, near the beach and other points of interest. It is not super-luxury, but it is a well-kept older hotel. The price seemed a little high, but I have to admit it was the cheapest rate I could find other than at a couple of hotels that really had awful reviews! All in all, a good place to stay. What seems off-putting to many was the $12.95 "resort fee". I was told this was primarily for breakfast, but I wasn't able to be there to take advantage of the breakfast. When I inquired further, I was told it also covered wi-fi and the "wine reception", which turned out to be not really a reception at all (there was no one else at the bar on a busy Friday evening when I was there!), but entitled you to one (1) free glass of wine at the bar. So, for breakfast, wi-fi, and a glass of wine, it all seems rather reasonable! But I would suggest to the hotel to eliminate the fee and just raise the room rates a few dollars.
Every one was really helpful
The staff was horrible! The absolute worst service we ever had. They claimed we had no reservation, charged us $1.15 cents per call for numerous local calls that never connected because of a weird dialing protocal completely unique to them and no dialing instructions on the phone, double charged our credit card (pre-payment and then claiming no prepayment), wake-up call 1 hour late (run for plane!
The room, amenities and prices were all wonderful. We've stayed here 3 times over this year and it's been wonderful each time! Night shift staff was a little unorganized on checkin which was abnormal per our last experiences. Valet was difficult to locate, no help was offered with bags, and the front desk forgot our IDs, credit cards and the process took longer and involved more waiting than normal.
The staff in paticular Terrance and Patricia made our 2 week visit very pleasurable. They were extremelly helpful and we will miss them dearly. The rooms were excellent especially for a group of people who dont want to be restricted to a hotel room only - having a lounge and kitchen area made things so much more comfortable and enjoyable.
Very conveniently located close to the beach and to all the nightlife. Interior is very cosy, and very quiet although if in the middle of the action. Very handy if you want to have a snack/breakfast (kitchen), enough space to work, or receive a couple of guests for a drink. Nice modern furniture, great TVs. Feels like home.Friendly staff. There is no real hotel lobby
location. Noise, fire alarms, guests fist fights in courtyard, resort fee
The location of the hotel. 1. air conditioning did not work and leaked in room. 2. there was no mini bar menu provided. 3. the hallway was run-down and dark. 4. the room did not feel clean. 5. lack of facilities (i.e., pool, gym, bar, restaurant, etc).
The hotel's design was nice but is seriously run down The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care
The bed The lack of small face towels. And housekeeping came in too frequently.
The staff were extremely helpful and supportive of our stay intention (which was to party and enjoy Miami Beach) and the location (one street back from the beach) second to none for the price we paid. The rooms were freshly renovated with immaculate decor with plenty of space and all the necessities needed for a great weeks stay. Thoroughly recommend and will be staying there again if we return.
Absolutely nothing - It was the most atrocious hotel I have ever stayed at. They charged me for a 2 bedroom room and gave me 2 beds in one room - and will not return emails requesting this to be fixed. Charge of $2900 for 4 nights - completely unnacceptable. It was filthy and dark and dingy, fire alarms going off constantly in the middle of the night, rude reception staff, a bathroom door that wouldnt close. Every time i walked through the reception someone was complaining... this is the worst hotel i have ever stayed in, and I travel 20 weeks out of the year.
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
View and staff That I couldn't stay longer
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
Me & my boyfriend loved the main lobby decor it was great. The room was small and old tvs.
Liked cleanliness and large rooms
I appreciated the staff upfront. The breakfast was great! The view wa