Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
very good location, helpful staff, excellent buffet breakfast
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
it was close to everything...good value for money
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
Very comfortable room, nice customer service, good lake view.
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
close to the city and confortable hotel
Tren istasyonunun yanında heryere vesait bulma şansı var.Ben gece geldim 10 metre yürüyerek oteldeydim.Şehri gezmek alışveriş için tam istediğim gibiydi.Fiyatıda gayet makuldu.Yine aynı yeri tercih ederim.
merkeze çok yakındı,tren istasyonundan iner inmez karşınızda.odalar geniş,temiz,otel hem iç hemde dış olarak çok ideal ve merkezi
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
realy magic hotel。 i love it。
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
central location. some of the decor was quite cheesy
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
room decoration, location;
I liked the location and the staff. I did not like staying in a room over the bar. On two occasions I had to ask the front desk to have the noise limited/ One evening was after 11 pm and the other after 12 am.
Very well situated; beautiful view on the lake on the mountains from your balcony. The price level is comletely outrageous. The room is rather small, not over-equiped for a 5 star Hotel; breakfast is rather limited, so what remains is a beautiful view for an extreme price!
only locatioin smell in the room, old and not value for money
The quality of the furnishings in the room - very luxurious. The size of the bedroom - very small
Location, restaurant & bar Small rooms, weird cut/shape, overstuffed with random furniture. Too noise with next doors, hall way noises very audible, especially in the morning with the house staff - vacuuming rooms with open doors... Not exactly 5 star hotel behavior.
The location and the view from our window/balcony was spectacular! Hotel is in a great location! Check-in staff was excellent!
We have stayed in many so-called 5 star hotels throughout the world, but the Grand National is truly what it says it is - a 5 star hotel in every way. It's position, staff, quality of furnishings and food are truly excellent.
location no air conditioning, noice of the street because the room was in the first floor
Great view if you get the lake side. Nicely period fitted out large room. Room stuffy but the windows opened onto a quite foot path. The room was directly above the bar and the paino played lowdly until 11:30. Avoinf rooms over the bar.
We liked the localion, the view, the garden, the breakfast, and the service.
I liked the location the best, right on the lake.
The room and the bed
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
Friendly and professional staff. Nice Spanish hotel restaurant.
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
breakfast , silent location, safe car parking room lighitings
The room was very clean, and the staff friendly. None
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
room comfortable and spacious and hotel located close to town and train station no english channel except news
Great with good location and delicious breakfast.
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
pleasant staff and room valeted very well No
They were great very professional and a great place to stay really enjoyed our stay
Exceptionally friendly staff, large and nicely furnished room, great views from windows (had a corner room), very fine asian restaurant in the basement, lively urban bar lounge, best presented breakfast i've ever seen (unfortunately i'm not a big eater in the morning), very central but quiet location: a few steps from train station and lake, but on a quiet city park. Everything was really to my full satisfaction! Just one hint to travellers: upon arrival, move the lower table below the desk into a far end corner of the room; I hit its sharp edges twice when standing up from desk chair, and left the hotel with a badly bruised leg ;o)
Beautiful Design, friendly staff, excellent location. Just perfect.
The friendliness of the staff, the fact we could choose a room, the "feeling well", the fair rate for the room, we could had a "small breakfast" for a lower rate (this is rare in hotels of this category and I tested a lot of hotels..). the fact the they reserved us a corner in the bar for a drink befor the dinner. No arrogance in the whole hotel, .... It would be difficultt to find something we did not like... and this "I did not like" has nothing to do with the hotel itself it is more politic...but it would be nice to have "no smoking" at breakfast and in the restaurant ...smokers could smoke so easely upstairs at the bar..
The Hotel was a great exoerience and the description on the website was very accurate. The staff were more than helpful and friendly and we thoroughly enjoyed our stay.
The concept of the hotel, the furnishings and the restaurant were all very good and its location is very central. It is very beautiful. The heating was a problem because the temperature could not be controlled in the rooms and it was always very hot and not comfortable for sleeping. The bed was very hard and not comfortable and there was no place in the room for two people to sit except on the bed. I expect a much greater level of comfort at this type of hotel.
the staff treatment and the strange furniture the shawer pipe is not working very good
Very good food.Perfect place to stay for romantic night.While she will try to find you in bed you can see her in the mirror....
Nice hotel overall but overpriced Bathroom leaking :-)
restaurant, beakfast, helpfull staff
We spent to nights at the hotel while in Lucern and had a brilliant time. Staff was very caring, room (the cheapest one) was on the 5th floor with nice view over the city. Location is perfect - we could go everywhere on foot. I really recommand this place to anyone who like modern architecture!
Excellent staff and location
Ideally located, well appointed and prestigeous hotel in Luzern. Needs to care the extra bit for those details that one would expect from a 5-star house.
Great Hotel with beautiful view. Bar open only till 1 o'clock, I think in such level of the hotel bar must be open 24h.
View and location
Staff and location superb. Not inexpensive.
Nothing to not like - we splurged and stayed in a deluxe junior suite with a broad terrace overlooking the lake and Mt. Pilatus, which we climbed. Weather was perfect - Indian summer in September. The Friday night jazz trio was excellent. The restaurant, Jasper, was exquisite, the service perfect - efficient yet practically invisible. If I had to pick nits, I might add a Bose sound system in the room (we listened to jazz and opera from the flatscreen t.v.), and between the bar and restaurant they carried Taylor Fladgate tawny port 10, 20 and 30 year - why not the 40 year? On the other hand, the bathroom had a heated stone floor. Only regret was that we didn't have time to visit the spa, which offers a private room option. Next time, we might ask for the top room in the turret...overall a highlight weekend.
Convenince of location
The Penthouse bar is really great. Best view over Luzern You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms
Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.
very clean, beautiful, easy to find and not far from train station
The restaurants based within the hotel are excellent.
location very good..breakfast ok. not bad.
Nice rooms ! Very good hotel for a romantic week-end.
Central location with east access to station. Insufficient elevators which can create delays at checkout
nice design rooms, good restaurant Thai Garden and close to the old town of luzern
good choice of restaurants / bars in hotel complex. Central location. would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.
Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional. The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.
Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend. No tea and coffee facilities. Staff in coffee shop a little abrupt
The Ambassador had a great location, right near the famous Lion Monument and easy walking distance from the old town.
The breakfast buffet and coffee machine were highlights. There was a lovely garden which would have been great if it was warmer. The staff were most helpful, providing updates on train schedules and restaurant recommendations. The location was great - the view spectacular. We had a room for 3 and there was more than enough space. There was nothing that we did not like.
The location was perfect and was close to the near by toursit attractions such as the lion monument, Chapel bridge. It Was also very close to the local train and bus station which was handy as we got the train from Zurich airport in to Lucern and were easily able to find the hotel. Over all the hotel provided good service and facilites and was definatley good value for money. The staff were also very friendly and helpful.
Convenient parking facilities Old fashioned design of room/bathroom
Location is nice and but hotel staffs are too mechanical.
great location, nice rooms, great service. nothing
We stayed there in 2006 so we knew the Hotel. Nice rooms and friendly staff. Expensive compared to other Hotels we stayed at.
Central location. Room was quite big for a family of 3. Friendly stuff speaking good english. Rooms facing the street are too noisy. You can even hear people talking on the streat at night. Isolation is very poor.
Location, staff, size of room, wireless free access. The only comment is that it should be classified as 3 stars hotel instead of 4 stars.
Clean, good location, friendly staff
Decent breakfast, Larger room for 3 people, The hotel staff were very helpful Room was hot and did not have any air conditioning. When the window was open it was too noisy outside to sleep.
Great location, close to Old Town. Great breakfast, very helpful staff
Location was the best attribute. The room we had was small & so cramped for 2 big people.
Great location, friendly staff. Beds are very hard A/C does not really work well.
staffs are friendly, very close to train station and location is excellent
The rooms are very confortable. The bathroom is large and clean.
nice location no parking available, small room.
The hotel did not have an iron available for use.
The room temperature was the adequate for the season the room was very clean and smells very nice.
breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.
Very clean, friendly staff, beautiful view, great shower... The breakfast...
Lovely room especially shower Need to introduce room service
sleeping no fitness facilities
Good central location
Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.
Very good staff No English and Arabic tv channels
being on the water. I had requested rooms which look out onto the lake, but both rooms faced the street.
The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.
noise every time i couldnt sleep during night time and during day time , too expincive hotel.
Mostly everything. The location was good. Rooms could be little bigger. And extra charges for one child is really not required.
Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.
Very friendly and helpful staff. Hotel is very central. A very comfortable bed.
Location It would be nice if they included breakfast
General conditions of the room and of the hotel were good. The lack of a fitness/relax center.
It was a conveniently located hotel and had great rooms.
The hotel staff were eager to answer all our questions. They were extremely helpful. This trip we travelled a lot by train, and the Waldstaetterhof's location was very closed to the station. We would definately stay at this hotel again. Nothing
The location is great.The City center is about 5 minute by walk. The Restaurant's Menu has not a big choise .There are not many place in the Parking Place
It's not up to standard. Poor Service! The staff were not friendly and lack of security checks! Taking the Key without asking ID . I guess in this case anyone could have the acess to the guest rooms.
It was convenient to the Old Town Arrival by car - difficult finding hotel and a place to park to check in
This hotel was excellent. We felt it was as good as any hotel needs to be. Fantastic location near the train and lake transportation. very clean. Excellent facilities. Great breakfast. a great stay in a wonderful city...we think Switzerland's best location as a central base to day trip using the trains. A little pricey, but that's Switzerland now days.
Location to station and boats. The "modern" design was a bit odd.
room decor and amenities, location
Location! in front of the train station and the centre. Price, far too expensive.
Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.
Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast
Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel. Everything was fine, no adverse comments to make.
Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good. This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.
Great for Lake view and City centre, all clean and nice breakfast
very good location,and a great view of the town.Friendly staff and well maintained place. uncomfortable pillows . so ask for better ones.
Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic. The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.
The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful. An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.
The location was great.
Very nice location! None!
Breakfast was very good. Staff friendly and helpful. good fast free internet
The excellent location and convenient to move about
Good location, the room was quite simple and small. Breakfast was very poor.
Great value for money, ideal location in historic heart of Lucerne, clean room, friedly staff, healthy breakfast buffet. No parking infront of hotel (pedestrian zone)
It is ideally situated right in the heart of Lucerne's picturesque old town. Just be aware there is market on the square in front of the hotel that is very noisy on Saturday mornings....
Good location in the center of Luzern, nice rooms, sweet personnel
The location is great. Breakfeast is yummy. the room is small as the usual european hotel
The hotel has a very good location. And, it was easy to find. The outside is charming but the inside is rather sterile. It has been completely renovated...the entire interior is new and Swiss modern.
The location of the hotel was good, the breakfast was excellent and the room was extremely clean and the staff were very helpful. Excellent hotel.
Location No airconditioning