Location, helpful staff
The hotel is ideally located on the lake. The building is wonderful and our room was spacious. Breakfast buffet is fantastic !
The view was spectacular!
I liked the Hotels physical location and the way the history of the old Monastory has been preserved in the entrance cloisters No
it was ideally located we had to walk from the 3rd floor to the fourth floor where our room was located-elevator did not go all the way up
Beautiful setting and good location. Beds were horrible- uncomfortable. Everytime one of us moved it made so much noise. Pillows were basically flat air. We asked for two more which we got quickly, but still not good. We didn't get much sleep.
the hotel location yes , we have asked for 3 beds rooms and we did not get it , however they wanted to charge us for this and we refused . they give us smoking rooms with very bad view .
We very much enjoyed the bar that is hidden in the rear of the hotel because it was quiet and had a nice atmosphere.
For the price of the hotel would have liked to have air conditioning.
Very friendly staff. Excellent breakfast. Beautiful view of lake Constance, and a few blocks from the main train station and city center.
The breakfast was excellent; I had a bag of gummy bears on my pillow. The mattress was comfortable to sleep on. The hotel had mold problems. The bathroom was flooded many times and the mold grew in the wooded parts of the bathroom. The sealant aroud the sink and the bathtub were moldy, too. The room was a lot smaller than the online picture showed. There was an A/C unit in the room but it did not produce cold air :-( On the first floor, there were renovations going on.
Location Street and traffic noise. Could not sleep with auto traffic late pm and early am.
The breakfast was really good. As I am a vegetarian I enjoyed the wide choice of fresh fruites and vegetables. No private parking. You have to look for a spot around the hotel.
Family run, so there was a homely vibe No elevator to upper floors. No mosquito mesh or arrangements. Poor AC performance in very hot weather (AC broke down middle of night or perhaps theres a number of hour quota?)
Breakfast buffet The website shows a grand room...we stayed in a room so small, the bathroom door opened into the bed! The staff didn't speak english, didn't appear to know where Mainau was! Also, when I asled how to dial the phone to call Booking.com, trying to use a calling card, it didn't work. The lady did dial your # in NL, but didn't tell me there would be a fee...she charged me 7 euro 60 cents. Andre answered the phone and was polite, but did nothing to help me. I'd never used booking.com and will not likely use you again...especially being overseas, lanugauge barriers can be difficult to navigate through...all I wanted was for him to talk to the hotel owner and explain our concerns (the room also smelled like smoke and I'd selected a non smoking room). I thought you might be like a liaison for me...Andre suggested we ask for the sheets to be changed and told me to write my thoughts on your website. Interestingly enough, he did say the hotel's cancellation policy wasn't clear and that you're working on many hotels to clarify...we felt stuck and paid for two nights eventhough we stayed for one...and headed home ending our trip one full day early. I wouldn't recoomend this hotel to any American...the Europeans were even greeted differently than we were for breakfast! Indeed a mistake on my part, have never had any trouble with a hotel in Germany before and this is my second time living here. Let me knwo if you need any clarification or further info.
The warm persona of the hosts. Down to earth friendliness.handy restaurant with local fare. No private parking, no elevator, many stairs, not for the feeble or the elderly.
Perfect breakfasts - one of the best that I have seen in Germany, with a good variety and lots of home-made tasty stuff. Good location - very close to the lake, and the parks, and the city center. Free Wi-Fi Price is higher that you would expect for such class of the hotel. Lack of minibar. And no indication that water bottles in the room are not gratis.
Excellent location, comfortable, clean and friendly. Nothing.
very central location Lift not working well. Reception on 2nd Floor.
The hotel was very conveniently located for the station. It was very clean. The room to the street was quite noisy in the morning with street traffic but this was compounded by the fact that there was a construction site opposite. It had an impersonal feel.
The hotel location in relation to Konstanz! Fantastic. Breakfast was awesome too. They say that they have free Wifi, but this is not true!!!! Beware!!! They offer the service if you pay a third-party provider through a credit card. This is not free and was very misleading. Parking is also not free. There is parking station around the corner that they point you towards. Getting your things out of the car is a little awkward, as you need to park in the bus bay out the front.
The hotel was a good location close to the lake and shopping district. The rooms were very modern and clean.
central to the walking area of the city the temporary checkin was next to our room and we heard the phone ringing in the middle of the night and people talking late at night. The parking for our motorcycles was several blocks away in a public garage. We were hoping for something closer and more secure.
The staff were very pleasant and helpful. The hotel is in a convenient position for shops, marina and bars/restaurants. Due to lack of air-conditioning we had to open the windows at night, which proved a bit noisy.
Nice modern, refurbished rooms. Good central location. Breakfast is a bit limited
Spotlessly clean, good buffet breakfast, close to train station No restaurant
Nice central location,nice light and clean rooms.Nice choices for breakfast. Quite noisy and having no air con it's a decision between opening the window and getting hot!No leaflets or maps on the local area for tourists except for the Sealife Centre!
The location was perfect, only a 15 minute walk down to the lake and the Isle of Mainau. You can sit on the patio in front of the hotel and drink wine and look down over the fields to the lake, the view is beautiful. The staff was very nice to us. The restaurant was good for dinner, and they had a great breakfast too. There is a small playground for the children in the back of the hotel; they had rabbits too, and the kids loved it. For going into Konstanz, you can catch the bus for free and be downtown in 10 minutes. I would like to go back down to Mainau, and Konstanz a few times this summer, and I will definitely stay at this hotel when I go.
Breakfast was awesome! but get there early because they sometimes run out of the good stuff. They are building a beer garden. You might want to ask for a room away from the beer garden once they open it.
Walking distance to Mainau Island, a must-see spot on Lake Konstanz. Also close to drive to Reichenau Island, another fascinating places to see, and to the ferry for Meersberg. Good restaurant. Internet very sporadic. Noise from bathroom fans (other peoples) could be heard in our room.
The hotel is within a 15-minute walk through the country side to the beautiful island of Mainau and has a wonderful view of the lake and mountains. Our nautical-themed room was comfortable and even had a flat-screened TV. The bar and restaurant staffs were very, very friendly. The wireless internet would not work in rooms in the adjoining building. When we went to the desk for assistance, the gentleman blamed our firewall and threw our receipt (with access code) away. After a few deep breaths, we convinced him to retrieve our receipt from the trash and figured out how to gain access in the lobby.
the close proximity to the train station, shopping centre and pier. the bathroom was really small, hotel is really old but breakfast was wonderful.
I liked its proximity to shops and the bahnof. The breakfast was refreshing with lots of fresh fruits and vegetables. The presentation was great. The breakfast room was small but cosy and pretty. The main door is locked after 10 (or 11?) pm. It was difficult to open.
The location was central and it was very easy to get around the town from there. Close to station, harbour and shops. Very noisy and stuffy. The staff were a little abrupt when we were early but friendly later on. Having breakfast provided in Macdonalds was a little strange, I would rather the hotel market themselves as room only and bring down the price.
We enjoyed the location.
This hotel is perfect for adventure peripherally,where you can relax and rest.big rooms with lots of comfort.nice dining room.
Good location. Had to ask every day for towels and toilet paper. They do not take credit cards. Sofa bed in family room was almost unusable.
The central location. The size of the room.
Good location, friendly staff
Central location, nice room furnishings. Only one key that had to be used to unlock the door from the inside, not an electronic key.
Came down for a break from Zurich. Breakfast rooom/lounge newly renovated. Before you had vouchers to eat at Mcdonalds. Very nice breakfast included in price (not the case in other hotels on same street here). Reception staff were very welcoming. I had a single room, which was fine for one night. Very clean room. It didn't have a view of the lake, which previous rooms have had that I've stayed in here. Good value for money. Excellent location. Staff very friendly. Nothing much to complain about. Ask for a view of the lake. There was also no telephone in my room.
Very well located, in front of the Konstanz train station and the main touristic points of interest, as well as a good shopping center. Downstairs there is a Mac Donald's, which is useful when traveling with kids. Very complete German breakfast. The hotel has no parking nor an agreement with the closer parking. Check-in closes very early and there is no staff at night. Expensive hotel for the quality.
The location of the hotel in the center of Konstanz, within walking distance to train station, historical sites, and old city. The historical architecture and location of the building. The plaza cafe outside the hotel entrance.
I had a very relaxing stay. The hotel is well situated in Konstanz, the food served by the 2 excellent restaurants was of the highest quality. I stayed in two rooms, both were spacious and had character and charm. And the staff were genuinely friendly. It would be hard to find fault with the hotel. Nothing comes to mind.
The 800 year old building is impressive. The staff were very friendly and helpful. The room and hotel was clean, quiet and located very close to the center of the town. The lack of internet in the rooms is disappointing.
Very near Baden sea
I paid a similar price (Euro 90) recently for a single room in London and got a cupboard with a bed. This was a bijou flat that I could have comfortably entertained guests in.
Booking - online, quick and easy Location - quiet neighborhood with downtown & harbor still within walking distance, enough parking places at the hotel Room - spacious, clean, modern Breakfast buffet - wide variety of food Staff - friendly, knowledgeable with good advice regarding local sights, transportation schedules, maps None I can think of
The lobby and the breakfast.
Convenient to town centre. Breakfast is excellent
Everything was perfect. The room was greater then our expectation and very nice. TV, CD/Radio player, refrigerator with minibar, small kitchen, all ok. Free parking and also free tickets for town transportation. Not to forget the free wifi internet. Breakfast ok, also Nothing was wrong
Very good hotel with parking and internet included in the very reasonable price.
The mini-kitchens and access to tea/coffee during day.
Very clean, nice large room with space for clothes, good location 15 minutes walk into the old town, excellent breakfast. Friendly staff.
I don't know if all of the rooms were like ours, but our room was on the second floor and had a small kitchenette. Very clean and roomy. The drinks and snacks available in the room were very reasonably priced, too, compared to other hotels we've stayed at and the breakfast was delicious! The hotel also had plenty of brochures for sightseeing in the area.
The hotel was perfect, quiet place, nice, clean and spacious rooms, very good breakfast and very kind and helpful staff. The hotel also offered us a free bus-ticket valid for the days of the reservation, so we could go to Konstanz city center for free from the hotel. No, everything was perfect.
Free public transport. Very good idea. One of the noisiest, cramped and uncomfortable hotels I have stayed at. Barking dogs, wind chimes, noisy guests but worst of all was the traffic going to and from the ferry terminal until after midnight and from 0600. Too hot to close shutters and too much direct sunlight to leave them open - impossible situation. Not the fault of the staff who were very pleasant and helpful. It is just the location that lets the hotel down. A very expensive hotel for the standard of room provided.
Nice, quiet, clean hotel, close to the city. Acceptable breakfast. Polite empoyees. I think it was too expensive concerning its location and provisions. Difficult access to the internet. No elevator.
Location was good for walks and hiking. Location was a little noisy with all the cars going & coming from the ferries In the evenings there was noone at the desk and although we rang the bell, sometimes noone came. One evening the staff member ran out of the hotel the second his shift was over and forgot to place the bell on the desk, so there was no bell to ring.
It was a good location for one stopping to Czech.
Safe, modern, clean room. Walking distance to ferry. No internet computer in lobby. Far from the downtown area of Konstanz. Can't walk there.
The rooms were clean When booked details of room included bath and balcony. In the event my room was far too small to be a double and thus very hot and stuffy. There was no bath and no balcony.
Great location near the ferry pier in Constance - easy acess free parking - well kept property - well furnished rooms - great breakfast - English speaking staff - there is no elevator to the 2nd floor, but the staff will help with your luggage no complaints!
Good service and staff. The room was very clean and comfort and in very good location.
The rooms were clean, the staff was very friendly and helpful and the the hotel was a short walk from the city center and Lake Constance.
This hotel is in a good location, close to the city center (5 minutes walking). Good price-quality relationship.
Cleaniness of room As the business hotel, the wifi connection is desperately disappointed. During our stay in ibis Konstanz, the wifi was disconnected when we closed the door of the room. When we seeked help from the staff at the reception, the staff's answer was very irresponsible and irritated us. Her answer was like "Because the wifi is free, we are not responsible for the poor internet connection.
It said it had wifi which was important for ne for work. It did not reach the room and the mgmnt had blocked some email sites.
simple clean room with enough good facilities . reasonable wide choice for breakfast .
the size of the room and the the fantastic bathroom was very comfortable. breakfast choices were fresh, plenty and truly delicious the water given was aplenty as well. We drink a lot of water and that is important to us. the restaurant manager was very unprofessional and acted quite rude the air conditioning in the room was not quite cool enough and bc of the weather you couldn't open a window either, so it was quite warm in the room not enough staff in the spa to accommodate for visiting guests - in other words no appts available while we stayed there.
Once we got to know the staff a bit, they were very helpful. They are all polite and they speak English, for the most part. The bathroom is marvelous, and has a heated wall! The minibar is free, which was a nice surprise. The bike rentals cost $15, but they don't tell you that till you check out of the hotel! Also, the beds are harder than I like.
Excellent beautiful hotel with beautiful views and worth the money for that. As a business traveler I need internet access, which is free at the hotel. Unfortunately it barely worked most of the time and I had very bad internet access. I told the reception and they said that it was working. They ask me to try connecting (wired) which also did not work. They kept on giving me new ids/passwords which did not help. Unfortunately as a business traveler having internet access is a must and as such will not use the hotel again. Everything else was nice.
The room is luxury, clean, and well-equipped. A nice view of the Bodensee from the balcon. The design of the entire hotel is very modern and sofisticated. We spent extremely confortable and gorgeous days at this hotel. We wanted to eat a disch of fish from the Bodensee. The fisch in the menu of this restaurant does not come from this lake.
Nice hotel located right on the Bodensee shore. Very friendly and helpful English speaking staff. Excellent hotel premises and services. Wi-Fi is not free of charge.
I like the location there is no tea, coffee, Water Pot to make
The hotel is very well decorated and modern. Breakfast was excellent. THe service was friendly and the location was very quiet. Turndown service was also appriciated. The food was a mixed bag. Some things were excellent, bot some were extremely pretencious. I would appricated it if you had your chef attempt to eat some of his/her own creations, specifically the club sandwich. Thge sandwich was edible but far too large to hold, it was a complete mess. Very pretencious.
This is one of the best hotels we have ever stayed in - and we've stayed in a lot. Fantastic location on the Bodensee, first class service and facilities, gorgeous room with a balcony and lake view. We will return.
beautiful modern hotel with great amenities...professional staff...great restaurant understocked minibar
very organized, and friendly staff
no parking, no posibiliti to use bar becaause of local guests
Although the room was rather small, it contained all the elements needed and It was clean and comfortable. The location was great and the staff was welcoming and helpful.
Breakfast room was very good. Not sure what you do if need help with rooms after 10 pm as no staff around at reception after that time and no sign say which number to ring.
The room was comfortable and good bathroom. The breakfast was also good. The location is ok and a nice 10-15 minute walk to the town centre.The pre booked parking was very good.I left a pullover behind and they are very helpful in sending it to UK We were there the weekend of the Spectacular and the hotel were catering at the event which resulted in them being slightly distracted.The restaurant wasn't open for lunch or dinner while we there. We couldn't even get a drink at the bar.
das umfassende Frühstücksbuffett (Möglichkeit Saft frisch zu pressen, Eier selbst kochen, Waffeln, Lachs, etc); dass man gefragt wurde ob das Buffett abgeräumt werden darf; stets freundlicher Service; ruhiges Zimmer Frühstücksraum etwas eng, man stand sich im Weg
Great breakfasts Pity there is no lift or fire escape.
The famous breakfast No parking lot. Parking at the streets is nearly impossible.
We left to cycle before breakfast on our first day, the hotel offered us a packed lunch and it was ready for 6 A.M. very good.
Good location, lovely breakfast, hotel has a few bikes for hire at 10 euros a day, very short easy journey into old town, good parking
The breakfast was excellent. The staff was helpful and professional. Ample parking.
The location was easy to fine and the size of the room was great for 3 adults. Staff were very accomoodating and we wish we could have stayed longer
Comfortable large airy room. Good breakfasts
the staff were very friendly, we felt at home.
Hotel staff was nice, very helpfull and speaks good english. Rooms are big and there is a lot of parking places for cars on hotel yard. There is no cafee or restaurant, just a restaurant for breakfast.
The breakfast buffet was great! The staff were exceptionally helpful and friendly. The bed was hard and uncomfortable.
Very spacious apartment, very well equiped, clean, nice.
Unusual staying in a listed garrison block. Huge stark white rooms with retro bathroom that provided a decent shower (unlike many other hotels). Staying in a residential area but a short walk across the river to the centre we really felt at home. Excellent breakfast, free parking and exceptional value. Local restaurant recommendations were good too.
Beds very comfortable. Staff very helpful, apart from one thing as below. Would have liked to have known at the beginning of stay that we could have borrowed items for the kitchen. We had one saucepan and no kettle, and were only told at the end that we could have had more. Chairs in room at table, felt unstable we sat on.
The staff was very friendly and helpful, and the breakfast was very good. The room was very spacious - the hotel fit my needs perfectly. No complaints, very good place to stay.
Nice and big room, good breakfast!
We had a very nice big room. All the hotel staff could speak English. Breakfast was good.
Large, modern rooms. Reception area, didn't give the impression of guest welcoming
Clean, modern and simple rooms.
Room, atmosphere, restaurant, beer. Menu a little restrictive and a little expensive.
big and clean rooms, friendly personnel, comfortable car parking the restaurant - food is pretentious to be caribic, but actually it's overpriced and choice is poor.
Clean and modern hotel. You need a car to reach the city of Konstanz; around the hotel there are no other facilties.
Close to Konstanz with fair price to family. Nice restaurant and atmosphere. 3 had to sleep in 1 very big bed. Rooms can accommodate up to 4 (if small children).
Nice restaurant, nice people, nice hotel.
Aloha :-) Nice & interesting hotel (stayed in the safari room). Hotel staff was very friendly. Close by city Konstanz. We had a dinner in the restaurant and it was delicious. (web:go-viva.eu)
The best experience was breakfast in the restaurant, a fantastic view over the lake in the sunrise. The room was newly renovated and very clean and the beds were veryt comfortable. Very short walking distance to the train station and the boats crossing the lake.
The hotel was clean and the room was nice. The hotel had only been open 3 weeks, the lift didnt work so had to walk 4 flights of stairs to go in and out. They didnt have an ironing board, the receptionist english wasn't very good. And the rooms didnt have any air conditioning or fans!
Easy to get to lake side and the shops and dinner areas, lovely breakfast and nice rooms. Staff very friendly and helpful as we only spoke English this was not a problem. I would have liked the use of a washing machine and dryer as this was in the middle of our trip. I would have liked shampoo and conditioner supplied to the room.
Nothing This hotel is ranked as a 4-star hotel - I wouldn't give it more than 2 stars. The room was small, but the main problem was the toilet/bathroom - it was a small area cut out of the room with an opaque sliding glass door and no privacy whatsoever: anyone in the room could see and hear everything what was going on in the bathroom.
Convenience for seeing the areas around the Boudensee and enjoying the Autumn Festival which was taking place. Stepping in and out of the deep bath to shower. Also lack of shelving in the toilet/bathroom for essentials.
The location was in a good spot near the center of town. Plenty of things to do in the immediate area. The hotel would not allow me to use a VAT form, claiming that the German law prohibited it. This was not correct. I have used a VAT form in other hotels in Germany with success. I believe that the staff was either ill-informed or flat out lying to me.
Modern, comfortable and clean. Very friendly staff. The restaurant was closed both of the nights we stayed.
The rooms are very well equipped and with plenty of daylight. Very unique is the terrace on the roof The gourmet restaurant is not open only on preorder of groups
Location I can imagine how unreal this story may sound, but this has occurred to my 70 year old mother that was staying at this hotel November 26, 2016 till December 3rd, 2016. She was to stay a full week while visiting a local dental office for orthodontic procedures. It was supposed to be a quiet stay as she had procedures performed in the morning and rested in the hotel the rest of the day. Little did she know that the stay there would become one of her most frightening and humiliating experiences. On the second day of her stay, the housekeeping did a poor job cleaning the room and my mother decided to complain about that to the front desk. Perhaps that event was related to what transpired days later. On a Friday morning a full day before checkout (Saturday) she left the hotel for a few hours. When she got back, she saw her personal belonging clumsily piled together on the floor of the lobby, not even in a plastic bag. As she approached the staff, she was stunned to hear a rude and shocking accusation. The clerk bizarrely claimed that she defecated into the bathtub (I kid you not) and demanded that she immediately pay for her stay and leave. As she was processing what just happened, she asked to see what they were talking about. At which point they claimed they have already cleaned everything up and had nothing to show. When she insisted if any pictures were taken of what they speak of, the clerk just claimed they trust their cleaning staff. They still had to let her back into the room because she left documents in the safe and she saw how the room was completely clean and ready for the next guest. She was certain that she left the room in reasonably clean condition and did no such thing as they alleged in the bathroom. You can imagine how humiliating the experience was for my mother to even be accused of such a thing. Unfortunately, the story does not end there. They charged her for the remaining night even though this was 11AM. They claimed it was to compensate them for the “cleaning”. To top it off, they kept chanting that she was not welcome at the property ever again. Utterly humiliated my mother had to gather her things and wander onto the street to look for another hotel to stay the remaining night. The moral of the story is if you do decide to stay at this property, be aware of what sort of experience you may get if you get on the bad side of the staff. Be prepared to take pictures of the hotel room before you leave and be prepared to call police or obtain legal services.
The location is good , it was near the old town the room was too small and the bathroom has glass door which is not suitable for muslim people.
Modern decor, good location No tables available at breakfast and not much food left!!! Under staffed
Breakfast only! the location is not very good...and the charges are high, compare to std of the hotel!