Friendly atmosphere and a wonderful breakfast (I should say exceptional) !
Dinner at Barry's
Location to ALPS Little pricey for quality of room. Rugs in rooms need updating.
Poor access to upper floors by two elevators and stairs. Room very basic with limited storage space
Location and breakfast/dinner. Food was so nice. non
Nice staff, facilities well equipped No wifi inside room
Comfortable room and bed. English channels on tv (not typical in Switzerland ). Fun decor, and good location
sauna room and fitness room
The room was clean and spacious, very comfortable. The view from the room was superb with the massive Eiger north wall. Frankly speaking, the dishes are salty to my taste. I think they use more salt in this region than in other countries.
Good buffet breakfast with much variety. We got upgraded to a chalet which had much space, was very quiet and included laundry & kitchen facilities which we made good use of. After staying in hotel rooms, it was good to spread out and relax and eat in for a change, instead of dining at $$$ restaurants all the time. Hotel had a fantastic modern gym facilities as well. Good central location in Grindelwald. We would have liked to stay longer
Hotel stuff was very nice and helpfull. Water mattres was also a big plus. At first, we had a room above the entrance and smoking smell and noise disturbed us, once we asked to change to room, we were transfered to a better one in manner of minutes. very good breakfast No wifi in most of the hotel, which is a big down.
Warm and friendly run family hotel, excellent menus.
We loved the friendly, welcoming staff who helped in any way they could. The room was the one we booked and the view of the Eiger was perfect. The food was excellent. Highly recommended. No, nothing we did not like.
Everything about this hotel is wonderful. The location is away from the touristy part of town and elevated for beautiful, unobstructed views of the mountains. The staff is friendly and very helpful and speaks English well. The "on demand" shuttle to and from the train station works perfectly. The restaurant and breakfast serves tasty food. Our room was "upgraded", large with a useful balcony, modern bathroom, good wifi and well decorated, even with a blooming orchid. We would love to return some day.
Spectacular site and quiet Starting to look a little frayed ( was here in the mid 90s 0
Friendly staff, good accommodation and ecellent location fo the mountains. Good car parking too. The poor exchange rate agaist the £/Sf results in poor value for money rating. last time we visited the rate was 2.2 Sf to the £, this time it was 1.6!! It makes the holiday very expensive.
Very friendly, homely and comfortable. A little bit far from the main part of town (10 minute walk).
Convinient location to train station.
Location in the beauty of fhe Swiss alps At CH 150/night in the slow season it was more expensive than some other hotels in Grindelwald,
very good breakfast, nice staff
There wasn't parking except for on the street and you had to carry your bags up one floor to get to where they had an elevator.
Good location near the trainstation, breakfast was nice and friendly staff. I dont have anything bad to say about this hotel, the prise was also ok ( in october) We are coming again, Grindelwald is a beautiful place!
Good Breakfast, very close to train station to Jungfrau.(within a few step). The hotel is clean and the staff are very cheerful and friendly.
The location is very near to train station. Breakfast is excellent and the staff are very friendly as well. Minor dirt found in baconly but which is fine.
The hotel is excellent. Good good, service and extremely clean. Very cosy and convenient location. We had a wonderful experience.
Very kind and helpful staff. Location, Affordable price and view from room (we could see Eiger clearly from our room). There were some noises from upper floor when people were walking.
Excellent location (close to train and bus stations, in city center), we had a nice and spacious room with a balcony and a view of Eigar summit. Hotel restaurant serves good food. Free hotel parking. The guests also get free access to the nearby SPA (which we did not visit). Very happy with the stay at the hotel in general. Breakfast staff were somewhat not very helpful - they were very slow to serve coffee and they would not notice if something has finished in the buffet. Also the wireless internet properly works only in the reception floor.
Great location Rooms are a bit small
quality of the equipment in the bathroom
Convenient to the train station. staff was very helpful. Menu was very small and required american plan at the time of our stay. (they closed for the season shortly after our stay.)
Outstanding and accomodating staff. Food was outstanding both for breakfast and dinner. Very responsive to any request. Excellent location (near train station) in Grindwald.
friendliness of the staf the A La Carte menu in the Schmitte restaurant and that there is no nice white bread at breakfast. The Anchor bread has no taste. A shame as I don`t like brown bread of which there was plenty.
Absolutely fabulous. The staff was great, especially Steffen and Karol. The room offered the best view of any place I've ever stayed. Loved it!
Attention to detail and the welcoming attitudef the staff
The staff were fantastic and very welcoming of us and our two small children. The two owners introduced themselves to us the first night which was really nice and they were always around the hotel, making it feel more personal than a normal large chain hotel. The rooms have english speaking channels too which was a big plus. We had a really lovely stay. The child surcharge wasn't made clear to us when we booked the room
The hotel is conveniently located to everything, the facilities were clean and the staff extremely helpful and friendly. I found the restaurant to be excellent in both quality and service.
Personnel was very good and kind in solving the issues around poor maintenance. Bravo to the reception personnel. The pool is great! I would recommend this hotel when all the work around it is finished. the building site around the hotel. The half hourly trains passing by and stopping. The different maintenance issues of the rooms.
All the staff are nice. Quiet environment and convinient place close to the station and the downtown of Grindelwald. Great mountain view facing Eiger North Wall. I could not understand why a jag of hot water(probably boiling portable water) was CHF5.
This hotel has magnificent views and a lovely, peaceful atmosphere. The staff are very professional and helpful.
The views of the Eiger were beautiful! Spa facilities were very clean and comfortable with great view. We enjoyed steam rice and miso soup at breakfast. Sauna was too hot for us.
We loved the hotel, breakfast, rooms, staff, locations, and views. Everyone was very helpful and nice. The rooms were spacious with great views. Having to leave - can't wait to come back.
The friendliness of the staff and excellent location
Everything you could possibily require, food in the restaurant especially good Nothing
Stayed in the Eiger Suite. Beautiful view and very close to the town and all walking trails. The hotel staff was always nice and helpful. Great spa and dinner. Pillows weren't the best.
Very nice staff. Super mountain views and good overall facilities
View of mountains 5star price 3 star hotel eg no food available anywhere after 9pm
Nice space in rooms and bathrooms + nice mountain view. Room service was not that good + a little bit over priced.
The hotel was perfectly clean and comfortable and the perfect location for skiing and walking. The customer service was excellent - 5 star plus service from a 4 star hotel! Such attention to detail. The food in the restaurant was superb (a real pleasure to have healthy options that tasted so good) and the restaurant had an excellent view to match. The swimming pool was an added bonus. We would have preferred to sleep in a double bed rather than two twin beds pushed together - especially as each bed had separate duvets. This could probably have been resolved by choosing another room type and we appreciate that many couples prefer this option.
The location was absolutely stunning,
Very close to the station. Rooms ware not very spacious. Bed lines were not changed though we stayed 3 nights (We took off lines to show that we want it changed, but still it was not changed. This was unbelievable.
Central in the village close to all needed facilities. Excellent staff, service and food. Nice rooms especially the family room. Friendyl for dogs. Recomended.
Very friendly staff, quick service Very small lifts
Location Breakfast was thin on the ground, rooms were v basic as where facilities in room. More akin to a straight 3 star
Courteous staff, excellent breakfast, excellent location Nothing...
Room is clean, Station is in front of hotel. There is Japanese menu in hotel restaurant. Breakfast is good. Elevator is bad because of long waiting
The staff was very friendly and helpful - they even let us park our car at the hotel before we checked in to go up with the cable car - as well as for several hours after checking out. The restaurant was really nice and the food was excellent (except that my fish was a bit salty). The family rooms are extremely outdated but large and clean. Outside of the family rooms was a large sitting area, which we used to visit with my other family members (while having a small happy hour). The location right behind the train station was very convenient. The family rooms are very outdated - very old carpet & furniture and dark woodwork. The bed was very hard. The caulking around the sink had lots of "gunk" in it and should be replaced.
Very good location adjacent to the train station, in particular for travellers coming by train or for those who want to take an early train to the kleine Scheidegg. Nice rooms with view on the mountains. Close to city center. Excellent 5-course menu if half board is booked.
SKIP THE FONDUE AT CAVA. When you arrive if you indicate you are interested in fondue, the hostess will seat you in the "stink" room. It was nauseating. We ordered fondue and the waitress asked if my husband and I were both going to have some? I said yes. We received a giant bowl of fondue with nothing to dip but bread. We ate a few bites and were done. I mean how much cheese can one consume? When we got our bill we were charged $48 for our fondue, rather than the $24 serving I was led to believe we were ordering. We spent the remainder of the night in the bathroom...
This hotel has to be one of the most conveniently located hotels in Switzerland. Located right at the Grindelwald train station in stunning natural beauty, the hotel is a fine example of Swiss hospitality, with all the services one would expect and walk-access to public transport.
Location,great view from the room, decor of the room.
The location is amazing. We had a mountain facing room. We woke up and saw the great peaks of Eiger and other mountains from our window. It was great to see the first Sun rays heat the peaks. We took many pictures of course. We also enjoyed having lunch in the outdoor dining area with astonising views.
I stayed for 2 nights with my husband and 17-month old son, but, really wish we had stayed longer. Received a free upgrade from a double bed to a Junior Suite. The suite was very clean, wi-fi is free, the complimentary breakfast spread & timing is perfect and the staff speaks excellent English. The hotel has an italian restaurant attached - decent menu and reasonably priced. We ate dinner here on both nights. 5 mins away from station, situated right in the heart of the main market street, co-op at a stone's throw. However, the walk from station is up the hill. So, please make sure to call/wait for the free hotel shuttle instead of lugging your oversized/heavy luggage. Will definitely go back to the same hotel next time.
Please write at least 15 words
Silence and view from the room. Quality of tap water. Friendly personnel. Not so clean in corridors and stairs. Old bathroom with water slow to go down. Room entrance close to garbage disposal.
Location - very convenient to train station and stores. Rooms - comfortable and with good view. Wireless not available in our rooms.
kind staff, nice terrace and rooms, finest whisky collection, great view over the mountains and a unique spa area including everything for relaxing while you watch a wonderful movie on the Eiger ascent.... go ahead!
The view and proximity to the train station. The restaurant closed early (10pm).
The spa is the best feature. Great view of the Eiger from our balcony. Well situated with regard to shops and station. A bit of a labyrinth. That's fine in high summer, but it would have been unpleasant to access our bedroom through the garage or the street in bad weather.
Fantastic views, kind staff, convenient location, free wi-fi, spacious suite. Car parking arrangements not clear in advance of arrival.
Very pleasant and polite staff. The room was adequate and clean. the view of the mountains was magnificent. This was a second honeymoon after 40 plus years of marriage. Hotel Spinne was ideal for this event. The room could be upgraded
For skiers the situation is perfect and it has all necessary facilities. Of particular importance is the spa and swimming pool and also the evening events for older people. All of these are much recommended for accompanying mature visitors who are not skiers. I have stayed some 15 times in last 20 years. I know the staff changes but the reservation computer is the same. I have never been greeted with a smile and "Welcome back Dr. Gale" or some such nicety. Also, when leaving, they never say "Hope you enjoyed your stay. Have a good trip home. Looking forward to seeing you next year". True, these are all trivialities of no real importance, but they add much to the good feeling of the guest.
Location , food and friendly staff Bathrooms need modernising - not 4 *
Most amazing breakfast and a super location Nothing
The hotel is in a great position. Our room looked out on the Eiger. The food was good and the staff very helpful. The pool and spa facilities were first class. If we go back to Grindelwald we will stay there again. No.
Perfect location for skiing in a well preserved Alpine village. Facilities, such as swimming pool, spa and evening dancing (for older people) are excellent. Morning breakfast is very good. Evening meals not recommeded. I have stayed there for a week at least 10 times in last 20 years, but they still do not greet me accordingly on arrival, or wish me a pleasant trip and "Au revoir" on leaving. This is often, but not always the case in correct but cold Swiss hospitality. The "superior" room lacked a chest of drawers for clothes, an armchair or coffee machine.
nice welcoming, the best location in town when it comes to the First Bahn station Sauna was not included in the price of the hotelroom
Fantastic location and lovely wood design. Small Rooms / Old TV sets.
They took care of our family a lot. View from room was so nice!
Beat Leuenberger was a real star...all staff very helpful. It was not very good to look at from the outside...more like a car park than a hotel!
Payment before check out
The location of the hotel is excellent,it is in the center of town, easy to the train or to the cable cars up the mountains. na
Warm welcome upon arrival, excellent location on the main street of Grindelwald. Very good restaurant. Alll in all a very good experience.
Good Location• Friendly Small room• No balcony• No aircon• Noisy
Very friendly and helpful staff,treated us like we were family. Upgraded our room due to our Golden wedding celebrations. Food excellent. Front room could be a bit noisy at times due to overlooking main street but we were advised this by management before.
location in centre of Grindelwald and near trains and trams, nice breakfast
Good location/staff/breakfast/rooms Expensive as all Alpine hotels
Excellent breakfast, exactly what was needed to start a day in the mountains. Stones throw from the station too.
Restaurant was excellent
The hotel was family run and very friendly, the food was very good, we enjoyed our stay and would gladly return. Would recommend the hotel to friends.
The stunning views from the double room balconies are truly spectacular.Also the friendly staff were most helpful at all times. The restaurant was closed as it was off season.
view from balcony is hilarious, looking down whole grindelwald. and spacious bed and room. no.
View from the window of my room Free parking Free WiFi (works good, 4th floor) I would pay more (10-15CHF a day) to have a hearty breakfast The smell in my room was very specific and not very pleasant
The hotel is very well situated. The rooms are very nice and the view is absolutely amazing! The breakfast buffet was pretty good. The free parking very interesting in this area.
to be in front of the ice sculptures and the train station parking area
The Sauna was good. My room was very small. There was not even a table for the computer. They had bigger rooms, empty at this out of season time!
The location is execellent for travel and local facilities
Restaurant attached to the hotel is EXCELLENT. :-) Dinner only served in main hotel dining room (not restaurant) from 7pm until 8:15pm. Very fixed time slots for servicing room.
It was in front of the train station and easy to move around. Also the view from the room was magnificient.
restaurant, hotel location, cleanliness and friendliness modest rooms, modest space, does not match 4stars rating. conditions are for a 3star hotel but the price is for a 4 star
Centrally located with views of mountains, receptionist very helpful directing us to local restaurants, easy walking distance if you arrive by rail. Small car park at rear of hotel.
The inhouse restaurant was excellent. The room smell like a smoker's room.
We spent a very nice family time at the hotel. Great starting point to all ski areas in the neighbourhood.
The hotel is in need of remodeling and cleaning. It does not measure up to a 3-star rating.
The location of the hotel from the station was a very easy walk once we found it.
The staff was very helpful and spoke english. You could not ask for a better location!
Everything, staff were very friendly and helpful. The view was fantastic. Close to everything. Breakfast was good. Spacious rooms. Nice Layout of rooms. Will definitely return to Bernerhof Hotel. Everything was Magic!
clean,spacious rooms. friendly and helpful staff, good choice at breakfast would visit again.
Staff all willing to help. Good selection for breakfast and fresh.
The staffs are very polite ,helpful and lovely. The coffee and tea room is very comfortable, good for relaxing. The lift to go upstair is too small, not convenient to transfer the baggages.
location (close to railway), view, wireless, friendly reception bed, breakfast time vs. early trip to jungfrau, information on services
Good location, very friendly and helpful staff. NA
Clean and comfortable room. Good location next to the Grindelwald train station.
The hotel is in a quiet location close to the centre of the village. The room we stayed in was big with a really great view of the Eiger.
The Alpenhof was a wonderful experience with mountain views from your balconies, staff were wonderful and English wasn't a problem. All in all a great place to stay and relax or see the sights.
It was clean. Breakfast included at an incredible price. Beautiful scenary just outside the window. It's great! No TV, but bring your laptop! The internet is free.
The hotel staff was quite courteous The hotel was quite far from the station ( about a mile plus). Also an uphill walk. I had called up before booking and I was told that someone would pick us up from the station if I called them up. I did call.. no one came for a pick-up. I was travelling with a lot of luggage and it was a huge problem. Also, there were no taxis available. Also the break-fast was terrible.
The hotel staff were very nice & helpful. There was a good breakfast
The Location was very nice, we really enjoyed it The breakfast was really really bad. they just had some hard bread for breakfast every day.
The hotel staff was great. I was looking for a low-cost base for hiking and this hotel was perfect as I had the entire lower floor to myself. During the winter I imagine it is crowded with young skiers. Views from the deck were amazing. Breakfast was okay...not great but good enough.
Hotelmen are very honest,full of hospitalty,room is very clean and confortable. We could see Mt.Eiger & Monch from the window . nothing
The hotel is just five minutes walk (down a path which was rather steep for a person with bad knees) to the Grindelwald railway station for Interlaken and Jungfraujoch. The receptionist was exremely helpful and sold train tickets at the hotel (and not at inflated prices). Breakfasts were perfect.
Good location close to train station and yet calm. Rooms with view on the Eiger a must. No rooms were available at the rate we did on booking.com, so they offered a CHF 10 upgrade to a room with view. When we got the bill our upgrade was "per person" so we had to pay double. Not a very honest way of selling a better room at last minute !
The location of the hotel is excellent as it is only 2-3 minutes walk from centre of the town. We had a room with a balcony & the views were spectacular. The family were also very helpful in planning trips & giving general advice on where to go etc and the breakfast was also very good. The hotel was quite abit more expensive than others and am not completely sure it was worth it. It definitely is only a 3 star but It was more than some of the 4 star hotels and although we wanted to stay somewhere that looked typically Swiss, there are other hotels in the town that fit this description for alot less. There were in particular a few slightly irritating things such as the bath took about half an hour to fill. I wouldn't really have bothered except it was sold as a feature of the room so really should be able to be used.
Large room and good breakfast
Personal service from owners was excellent. Their evening meal offer of 20 Swiss Francs for guests for 5 courses was unbeatable value, particularly in Switzerland.
Very friendly, fantastic location close to station and amenities with views of the mountains. Free internet access would be a nice feature but they did not have it.
The service at Hotel Caprice is excellent, all the staff are very nice and the dining expereince in Hotel Caprice is good! The location of the hotel is good which is within 3 minutes walk from the railway station. I'll definitely recommend it to my friends.
Friendliness of staff. Family run atmosphere good value 5 course dinner.
staff hospitality, nice location （5 min from the station), nice and cozy hotel
The staff was very helpful with ideas of hiking and traveling. I liked being able to purchase tickets for desired activities at the front desk. I liked the buffet breakfast and the resonable priced dinnner. The bathroom was very small
Great location, great hospitality The beautiful landscape visible from the rooms is disturbed by a camping managed by the same owner of the hotel. Ok, business is business but the sight without the camping would be astounding!
The staff was great... The shower was too short
Very efficiently run. We would definately stay there again No
The elevated view across the valley is beautiful day as well as night
A wonderful Swiss experience! Hosts were very friendly, attentive and helpful. Exceptional summertime views and winter must be magic. Because it is more isolated it was great to have a very good restaurant. The balcony was not private.
We enjoyed the realism of a Swiss Chalet experience and the wonderful food The building is a wooden structure and so there is more noise transfer between rooms than desirable
Friendly and helpful staff, excellent location with an amazing view of the mountains.
Excellent cost performance. Beuatiful location directly facing Eiger.
Location, Comfortable, Good dining particularly evening dinner Unfortunatley they ran out of soap! I understand we had one of the few rooms serviced with tablet soap.
Very friendly staff, the restaurant is simply amazing; breakfast is good too. Rooms are simple, but quite big and very clean; great views. The hotel is quite far from the center of Grindelwald, hence you'll get guaranteed tranquillity; but you have to have your own car, public transport are not frequent. The restaurant has amazing, gourmet style, food: but the menu should include something less elaborate too.
I went to Grindewald for a summer hiking tour. The location is good, close to train station and the bus stop for Ober Gletcher. cable to First, etc. I booked the double room with shower, and the bathroom is very spacious with a huge bath tub. Would be great to use it after winter skiing! the hotel is quite old. the furniture and facility showed the age. (except for the bathroom and flat TV). the carpet makes the room smell a little.
It's a very traditional chalet. Nice experience living there. The room is a bit small.
The peope working the bar and restaurant were very nice and kindly accommodated us when we were late for breakfast. The hotel is not that nice inside. It is just ok. Beds ok not so cozy. It is a fine hotel if you are looking for a safe and relatively comfortable pace to stay. We were more interested in the hiking and less about hanging out in the hotel.
fantastic breakfast, convenient location that is easy to find and of reasonable distance to the train station, big bathroom no particular reception table, just a front door of a restaurant and not many staff speak English. No elevator and we have to lift our luggage thru narrow staircase. No air-conditioning facilities
Very nice rooms with balcony and beautiful view, nice breakfast. furniture could use an update (style is traditional but doesn't have to mean old). 10min walk from the station (and in the opposite direction of town center). way overpriced (but i guess all hotels in that region are that expensive?).
Very helpful and friendly staff. Large room with terrace and great views of the Eiger. Good breakfast, Tea/coffee facilities in the room were much appreciated.
Every aspect of the hotel, including the breakfast,and friendly service by the staff, was as I had expected. No. We have stayed there several times. The Hotel was as expected
Fantastic the views of the Eiger are breathtaking from the south facing rooms a good breakfast sets you up for a day in the Mountains a 10 minute uphill walk to the centre but it gets easier as the week goes on book it you will not be dissappointed
The room has a kitchen and a good view point of Eiger.
Good parking. Excellent location. Great views of Eiger from room. Good breakfast with fantastic muesli.
Very friendly staff. Excellent buffet breakfast, Location 5 min walk train station,100 yards ski bus stop. Manager and husband very accomadating. Highly recommended. Good value !!! none