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Ease of checkin/checkout. Politeness and courtesy at front desk.Cleanliness and housekeeping in the room. No room service and no facility to make a cup of coffee on rising from bed. No hot breakfast. The lack of a restuarant in the room was offset by restuarant closeby.
Very clean and quiet Located a ways from the train station
Interconnecting rooms were excellent for a family. Staff were pleasant, spoke English fairly well. Buffet breakfast was fine and unlimited, and open for 3 hours each morning.. No restaurant and only one local place to eat. You need to be prepared to travel to Ancona for food.
Easy to find, quiet place, clean and comfortable rooms, free parking, even you can find places only if you arrive in the afternoon... No WI-FI at the second floor and the front desk receptionist says "maybe there are too many users at the same time..."
Nice and quiet room. Better breakfast
It's near the city center. The hotel is near the railway station so you can be desturbed by the trains.
staff very friendly and helpful, room basic but comfortable enough, close to rail and all buses and an easy walk anyway. breakfast ok. renovations so couldn't open shutters but not a prolbem for one night. would not like this for longer period of time.
breakfast price could be lower
it is close to the centre of train station, airport, city centre it is not so clean
The hotel was convenient for the railway station, pleasant staff,room was comfortable and basic, and the price was reasonable.
Very pleasant,helpful reception check in lady.Got me a room by 9.30am. Helpful staff. Closeness to rail station.
The toilet was sealed with a tape assuring that it was clean, but it was very dirty. The windows did not open and the fridge was very dirty.
conveniently close to train station smell of smoking
helpful staff, good location to Station
how close the hotel is to good travel links, road, rail, bus, however never take a taxi ,one price even the shortest journey 35 euro shocking, the same journey on the bus 1 euro 10 cents. the sights in the city are really good and the local bars are reasonable with food and drink no
Beautiful sea view. Ideal location to take a ferry from Ancona. Rooms with sea view are somewhat noisy. Shut the window and switch on the air conditioning is necessary.
The hotel has a lovely view over the harbour. The breakfast dining area is pleasant. The staff were very friendly The hotel bedrooms desperately need to be upgraded.The basin had two cracks in it. The shower unit was tacky. The shutter tapes are nearly coming off the wall. The rooms are pokey
I was shure it is hotel. But it is motel. It is not easy to get this hotel without a car.
Excellent restaurant and in the center of city Internet expensive, did not work properly and not convenienent linked to TV. Could not connect portable DVD to TV for children entertainment
It is not walking distance from the hotel and walk on the hill was very tiering with the luggage
Easy to find location, outlook on the harbour Room 127 very tiny ugly and not very well cleaned. I arrived at 1 a.m. very tired to call the staff and claim or ask to change room. At checkout staff did not say neither thanks nor goodbay.
Beautiful location on a hill overlooking the sea. Very convenient position to take a ferry in Ancona. Rooms with sea view are somewhat noisy. Shut the window and switch on air conditioning is necessary
No charge parking
Location (quiet, close to city center, close to ferry departures) Poor road signals
We particularly enjoyed the friendly staff and as we met our friends here from London had an excellent stay here. Internet charges exorbitant. We have been traveling for 4 weeks around Italy and to pay E20 for one hour is certainly avbout 4 times more than we have paid anywhere else! Probably needs some minor upgrades to decor.
Good quality of hotel No Wifi in hotel
The view from this hotel is beautiful! The rooms have french doors that open out onto a balcony. The staff are very helpful and the rooms are very clean and comfortable. I would definitely recommend staying here.
Cleanliness of the hotel, staff, general good atmosphere Very dissapointed that we did not know that the hotel only served breakfast, we had to go else where for lunch/dinner/supper,Very unsatisfactory for a 4 star.If we had known in advance we would not have stayed there.
Brilliant service, attention to details from staff, cleanliness, very good choice at breakfast, enjoyed the pool. Would have loved to stay longer...;-)
Panoramic sea view and short walk to city centre. Good restaurant opposite hotel.
The rooms are lovely with large balconies as well. Walk across the road to the sea front.
Very clean and comfortable. Staff was very helpful
The Grand Hotel Passetto is a lovely hotel in a residential neighborhood a few miles outside of Ancona's business district. It is well worth the taxi fare since Ancona's business district is not terribly attractive and has few(if any) desirable hotels. The Passetto is an attractive building across the street from a park that overlooks the Adriatic Sea. The facility is very well maintained and the staff very helpful. The buffet breakfast was excellent. The hotel does not have its own restaurant but recommended one across the street where I enjoyed one of the best dinners I have ever had---and I have been in virtually every significant city and town in Italy. The Grand Passestto is the place to be in Ancona.
location, courteous staff who were very good at providing information, pleasant surroundings, comfortable room with balcony overlooking Adriatic The lack of a proper bar was the only thing I would criticise; we were also under the impression that it had gym facilities
Because it wasn't the "season" they did not have the air conditioning on but it was on in the lobby. We stayed there May 22. Regardless, we are the customer and wanted the AC on in our room.
The hotel was beautiful, the room was spacious and clean and the staff was extremely pleasant and helpful Not a thing
The staff were extremely helpful with bus times and numbers to get to the Conero Peninsula. They also could recommend a restaurant during Ferragosto that had stayed open. Breakfast was more than just a pastry and the service was impeccable. The hotel was beautifully decorated and extremely clean. Just the location. The location was however close to a main bus stop. Walking up to the hotel it gave a bad impression, but once inside it was a completely opposite feel.
Central location a little expensive for what you got.
Nice family run hotel close to the Ancona Port. Service impeccable.
Small but clean rooms, good sized bathroom, friendly who we assume ran the hotel tried to be helpful It would be useful to know Italian if you stay here, as his english was very, very limited. He was lovely though.
Very good service from hotel staff (however, they do not speak much English, so some knowledge of Italian is good). The hotel is pretty new so everything is fresh, clean and nice. A little bit outside of the city center, but close enough to the train station (10 mins walk or 3 mins bus).
hotel's location is good for transport links (nearby bus interchange), the girl at the reception desk-very helpful, inside of the hotel much better than the outside-nice surprise! clean and tidy, breakfast ok neither fancy nor pretty area to be frank, and its outside appearance not very exciting, would obviously do with some major refurbishment
Exceptionally clean and comfortable
Staff were helpful and pleasant, the hotel had recently been refitted, modern and clean and worked really well. Location easier with a car (otherwise steps awkward for luggage) for which a parking permit was provided by the hotel.
The room was very clean, the furnishings pleasent and comfortable. Breakfast included is always a plus. There is no designated parking for this hotel. Although the hotel is dog friendly, there is no grass in the immediate vicinity, you must walk to Piazza Cavour, a few blocks from the hotel.
The proximity to the city centre and port area. I stayed in a good sized room, very clean and relaxing. The buffet style breakfast was well presented. The front door has to be opened each time by the staff, so there is no sense of freedom to come and go.
it's very clean warm and comfortable, staff are very polite helpfull ; i had a pleasant saty and i would recomend it the are a few steep steps to reach the hotel , i didnt mind the steps but to some people they might find it difficult specially elderly people and when you have to drag your travelling bags up the stairs and down
Everything was good, except the location of its lobby. The lobby is situated in the middle of steps on the hill. It is definitely not convenient for wheelchair or people with a heavy luggage.
Proximity to the old city and restaurants Car parking space close to the hotel difficult to find (even though hotel provided a daily permit)
The hotel is clean. I did not like the location, with a cafe on the street below which played loud music.
good staff we had to leave early, train. coffee but no breakfast
Easy to walk to town and good restaurants , suggestions provided were very pleasing. Access and parking require leg muscles! Handicap access no. Fresh fruit for breakfast please
Though the menu in the restaurant was limited the food was good and the staff helpful. Breakfast was also good. With a four lane toad and a main line tailway between the hotel and the sea it could hardly be called a seaside location. Equally these features detract from claims to a good view as did the Lidl supermatket next door. We would have liked to walk into Ancona but a 4 lane road with no footpaths I would not risk with English motorists, never mind the Italians. If I had been there on business it would have been reasonable, but not on holiday.
Location and comfort None
Free parking. Room. Location is acceptable only if you travel by car. Payable internet.
free internet, A/C, view of the sea, good free breakfast no internet in rooms, location
The personnel was polite and friendly. Nice breakfast. The room and especially the bath was not very clean. The room was kind of uncosy - it was large and empty and the ceiling was pretty high.
For a single room it was better than I expected and the view was spectacular.
Cleaness and staff helpfulness There is nothing to complain about the hotel has it offers an excellent price/quality ratio.
very friendly restaurant staff cost of any hotel in italy
easy car parking bit expensive for what it is