Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
food was fantistic maybe cooling system around car park area
The professional helpful and friendly service we received was maintained from check in to check out. The variety of restaurants within the complex ranged from budget conscious to lavish with something to suit every persons need. I would highly recommend for a couple who wish to be spoilt and pampered for a weekend.
All the staff friendly and helpful room clean and cosy facilities very good food good too
We attended the Show "Burn the Floor", it was great.The rooms were exceptionally comfortable. We ate at Spinners, great food and service. As a regular, no extras offered.
The staff were fantastic - friendly, extremely helpful and always had a smile on their face. The room was very comfortable, the location is excellent. Cannot think of one thing at all.
Food, restaurants, near the beach pretty noisy...you can hear noise from the adjacent rooms.
friendly staff. good band at PA bar. no windows in smoking room.
Choice of foods and casino facilities. Check in/out services and staffs Do not have indoor swimming pool/ sauna. The room is quite small. Have to change lift to go to Carpark level.
Jupiters Hotel is an excellent place to relax, good food, easy access to the beach,shopping and adventure.
The room was comfortable. It was very crowded. The rooms seem to have no sound insulation - we could hear every word from the next room. There was a lot of queing for food and alcohol. It really seems like an RSL club type of atmosphere. We did not enjoy it at all.
I have to comment on how quiet it was. This is often a problem for me when staying in motels and am pleased to say this was not the case at the Marriot. I also enjoyed the friendliness of staff they struck a nice balance between efficiency and friendliness. I prefer an earlier check in
Polite staff Clean room Fresh Food Fantastic swimming facilities (best on gold coast) Very poor service in Lagoon rest on first night. We received the incorrect food order (ordered a la carte) and we did not receive our drinks. The manager was very good and offered one of the meals at no cost
The private beach area was great for the kids. The buffet was way overpriced.
The beach/pool was very nice, with the fish and wild water dragons sunning themselves on rocks. The tall ceiling lobby and old world design was nice. We thought the beach view room was over stated. The location was central enough if you have a car, but without the walk to surfers and ammenities is a bit far. Shuttle buses, of reasonable rates, to/fro the attractions and airport would be nice.
Staff at Reception were welcoming and informative. Breakfast was promptly served despite the restaurant being very busy. Room was excellent, comfortable bed and large bathroom. Will stay again when visiting the Gold Coast.
The Fact that I book through this website and got all the way down there to be told they had no rooms left and that you people hadnt up dated or closed your site and that the Marriott then had to ring around to find us accomodation but luckily someone cancelled and we got our room anyway
So beautiful and the staff were amazing. Can't wait to go back and stay there for our honeymoon. Everything was perfect can't complain about anything.
I loved the style, service and facilities at the Marriott. It had a wonderful spacious pool with a pool bar, an amazing Spa downstairs with excellent staff and expertise and offered all the 'perks' of a luxury hotel. Just what we needed for a relaxing break! It didn't have showers in the toilet area of the outdoor pool space.
The hotel lobby was amazing and the staff came running out to grab our bags with a smile great first impression. Everything and more then was expected the elandra club retreat was worth the extra, pools were amazing! No all good
all good except for poor shower and 2 double beds not a king size bed see above
Close to the beach and shops. Friendly staff and clean rooms
view was ok room was good but we had a issue with the shower that needed us to be relocated to another room.Staff made me out to feel like a idiot as i didnt know how to use the show.It took about a hour to be moved to another room staffing was a little bit light on car parking arrangements not enough lifts to car park
Helpful staff The housekeeping was a bit careless and took away 2 of my son's softoys while cleaning the sheet by mistake but managed to recover it through helpful and friendly staff the next day
We enjoyed our stay but when you book a two bedroom unit and expect the same only to be met with a $40.00 charge to make-up other room is poor both from a comfort and ongoing business point.
It was in a great location for a great price so much fun!
Clean room, Beautiful view from balcony, nice and friendly staff, quick room service, nice set up of room.
room I going to book anothernight there on sat but the price is bouble
Great Service, Excellant Room Service, Great Location
Very nice comfortable rooms with splendid ocean view. Very central location. Cannot understand why this hotel is only rated 3 stars. It deserves at least 4, even 5 stars in my opinion. Free parking space in the building. Very helpfull staff at the reception. Very good price.
We had a luxury ocean view room - 18th floor with a great view of the beach. I think lower floors would not have the same views. We were there just as "Schoolies" weekend started!!
Good location, nice view, polite staff The fees is quite expensive and i witness an accident just outside the hotel, it is quite scary anyway. The people around that area is way too many and too many drunk around that place, maybe the hotel can build up a connection with the local police or add some security patron around, i feel really unsafe whenever i step out of the hotel.
The 110% service we got given! Nothing at all.
Staff were extremely helpful absolute pleasure to stay
was a very enjoyable experience. we ordered room service every day as we enjoyed it that much
Very friendly and accommodating staff, fantastic buffet breakfasts, very accessable to shopping and cafes, comfort++, great place to stay. Construction work nearby woke me up at 6am on my last morning there. However, realise this is not responsibility of Sofitel.
This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future. I have no complaints to report.
Everything. The staff, the meals, and the atmosphere!
Great, helpful staff. Lovely, well appointed rooms. Incredibly comfortable bed. Very close to beach, good views and extremely close to convention centre,
The hotel looks new. Staffs are helpful. Room is spacious and clean. Parking is chargeable for hotel guest. A complimentary pass will be nice.
check in was very friendly limited room service menu
location, courtesy of all the staff, quiet and calm in the hotel
The reception staff were extremely helpful and pleasant. Our room was clean well maintained and very comfortable.
The food we had was good. The hotel is rundown and needs a complete refurb.We felt that we had time travelled back 20 years!
Everything. the room was perfect. people very nice. parking. good location. the internet use and activities desk were very useful.
Good location and a nice room with a spa bath. Close to the beach. There was only one bath robe in the room. It took two phone calls before another bathrobe was delivered. The toilet could be cleaner.
The service from staff was great, the price of breakfast to the quality of food
the food in the resturant was great
It would have been nice to have the towels changed during the week The use of the car park
The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.
Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for. The lifts gave cause for concern
heated pool & spa the bed. did not like two single beds pushed together, very uncomfortable.
I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.
did not like anything about the hotel, had the worst customer service for a 5+ hotel,,,,, need alot more of customer service. So unhappy and would not stay again or recommended to firends and family. same as above.
Outstanding. Worth the money. Couldn't fault the place.
nothing really except location was good the rooms are outdated, no duvet they use old style blankets, towels are thin not luxurious, not a luxury resort
the staff where excellent especially teh concierge and housekeeping team quite a walk from the centre
The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic. We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.
The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.
comfortable and clean Location and overpriced breakfast.
The location of the hotel is very nice. We can actually see people playing on the beach in our room. Room service was somehow disappointed because no one had replaced toilet paper for our room.
Room was really big , huge bath and separate shower
- value for money, good for family,near to public transport, excellent location --
Very helpful staff, attractive decor, spacious room with balcony.
Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.
Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation None
Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired
Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places. Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.
I like the bed and soup there , very comfortable
The staff were fantastic and they couldnt have been more helpful. I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!
The staff were helpful throughout our stay there. Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.
It was close to cavil ave and all the shops are only a short walk away. I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.
Comfortable bed Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment
Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle. No not really
Location, size of the room. The room and furniter didn't feel fresh.
The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.
the location friendly staff
the view from the room
Very handy to beach, shopping, restaurants. Rooms were clean, staff helpfull, car parking easy. A good hotel.
the location. and the staff. i didnt like the fact that i booked a double room. and instead, i got a room with three single beds in it, and instead of a double bed, i got two singles shoved together, and two single dunas on it. i thought that was unfair.
Conveniently located close to Surfers Paradise Poor service: No porters. We are staying at the vibe and still had to pay for car park.
Personally, my family and me found the room comfortable, however in the booking there was slight confusion stating that a child would have an aditional bed at no extra cost surprisingly that threw me off as I spoke to the staff and they mention there was $35 dollars charge each day, However that is only a small matter . I could have made a mistake while reading the information provided by booking .com, on a whole we had a wonderful and comfortable stay at the vibe.The staff were fantastic and very helpful and they attended to all our needs promptly. We have stayed in numerous 5 stars hotels and personally I would rate this hotel in that category in terms of service .Thank You Honestly we did not have the oppurtunity to use the other facilities so I can't really comment on that. Finally this is not a complaint instead a positive review. There is still room for improvement in the breakfast buffet area , slightly more varities of food should be included, like mixture/varities of asian and vegetarian breakfast, on a whole it is still good in respect to pricing.No other comments
The view from our room on 19th floor was fantastic, a great place to chill with a glass of wine at sunset. The two female front of house staff who checked me out at the end of my otherwise pleasant stay.
staff courtesy and fun was excellent specifically towards my 4 yr old daughter. i took specific note of how she was treated and i was most impressed. the dinner menu could be expanded a little more.
The friendliness and helpfull staff. Only one lift was working so it caused some inconvenience, but that's only temporary.
very nice view some staff not very helpful
We enjoyed a lovely, relaxing weekend where we were able to find peace and comfort in our room if we wished, or we could shop and explore other areas of the coast and beach also. Excellent location and service, we will return to the Grosvenor. n/a
the location was wonderful and the apartment was big enough the reception timing, i have difficulties to meet the reception staff.
Located in the center of surfers paradise and near the beach. Nice ocearn view. Not gorgeous but enough.
The only good part about this place is the location Everything other than the location, nothing worked, the place was filthy and the managers di9dn't want to know
Fantastic water/beach front view. Best location for shopping as it is right at the heart of down town Surfers Paradise. Spacious room for large families.
We arrived after hours with a hire car. It was a bit difficult to see the entrance to the carpark , but once located, very easy and secure to use. The after hour arrangements worked well for key pickup and there was also a detailed list of how things at the Grosvenor worked. The accommodation was a double bedroom unit on the upper floors facing along the beach to Cavill St. It was spacious, clean and in good repair. All appliances were in good/as new condition. The bedroom curtains were thick enough to keep out most of the morning sun light when trying to sleep. The queen bed was one of the most comfortable hotel beds I ever stayed in( I would have preferred kingsize). The balcony overlooked the beach and was quite sheltered No air conditioning, but we coped as both bedrooms had remote control ceiling fans, and there was a portable fan for the lounge/kitchen area.
The hotel is quite dated and the whole complex, including our unit needs renovation - even painting and new curtains and carpet would make a huge difference.
Liked having own parking space. Shopping Trolley's in car park to help take personal effects and/or shopping to our room. Lovely view. Units very well appointed. Security good. Having to buy $1.00 toilet rolls at reception!
The view and the room was fantastic. The pool and the spa was great! Plus the location was the best, just a short walk to everything! I loved it. Would definitely go back again.
Friendly staff (Debbie...thank you), excellent location, great price, safe environment and fantastic sized balcony (to enjoy a wine/dine with a view and plenty of activity). We'll be back!! The only gripe was the stale smell of the lounge suite...other than that - really comfortable
friendly and efficient reception. The pools and slide are really fun for children. lack of rooom service and enought refresh goods such as toliet paper or soap (only supply on the arrival and charge if you require some more). This system doesn't sound good if you intend to stay longer.
Location is great. The 3 bedroom apartment is so good for family with nice view and very comfortable.
the rooms and facillities the rain but not your fault
The room was quite private and there was plenty of hot water. Furnishings were generally comfortable. My room service meal arrived quickly. The tv reception and choice of channels was poor. Internet was a fee for connection. The airconditioner could not warm the cold room. There were no extra blankets and when they were requested they took a long time to arrive and only then after a second call to the service desk.I Ordered one main meal and 2 arrived, which I paid for because I didn't look at the delivery tray when the room service arrived. Parking was inadequate for the number of guest rooms and the spare space was advertised as tow away zones. The decore is dated and really needs a vamp up. There was mould in the bathroom and the outdoor balcony was quite neglected and dirty. I kicked my toe on a door stop that was in the middle of the bathroom floor- It hurt!
The room was large and well appointed - small kitchenette, large lounge, good size bedroom and bathroom. Everything you could want. Great balcony although a couple of blocks from the beach so not overlooking the beach - good view though down the Surfers strip. Breakfast good value at $15/head for guest (ask reception for voucher cards for the discounted breakfast buffet) - lots of choice of continental and hot breakfast options. First room I was given had an air conditioner which sounded like a old dodgy fan, but reception was happy to move me. The room I moved to had a great air con. The TV made a high pitched whining noise for the first 5-10 minutes or so after it was turned on - was OK as noise went after it warmed up.
Even though we only stayed a few days we found A.S.h rooms very comfortable and well set out meeting all our requirements, the staff extremely helpful and professional,the pool area lovely and the buffet breakfast great. Also happy with the rates and would definitely recommend this hotel to friends and stay again ourselves.
The food in the restaurant was divine both for dinner and breakfast
the parking they haven´t free internet. you shoud pay 6 dollars per 1/2 hour.
The size of an (ordinary) room was impressive; it included a full lounge-room and kitchenette as well as bathroom/toilet. I was also impressed at the helpfulness of a male receptionist on the night of my arrival when two washing machines in a row failed to operate. The hotel sells a container of cow's milk at well above the ordinary retail price and charges twice as much as anywhere else does for access to washing and drying machines. These prices imparted a sense of opportunism rather than of customer service.
A sHORT walk to a patroled beach.. The breakfast was very good. The 2bed rooms were more than we expected. Being woken up in the middle of the night with a fire alarm. Set off by single sex group and being aloud in a very nice family hotel
I liked everthing! NOPE
Comfortable and convenient location.Bistro breakfast good quality and value. Room had Tea and coffee ingredients but no jug for water heating.Also no soap in bathroom
the pool and spa alot of things i didnt like.like the room wasnt the room i booked for.the recpit was printed in the wrong name,not my name,shower was to small and also bathroom was to small.also beds werent good,it was two singles had to push the beds together.service was poor.
Location I booked an ocean view on the web and got a 2nd fl back alley view I called the hotel and an automated answering service told me to hold an an operator would attend to me shortly but it was after office hours and no one answered me holding on like an idi
free bus to summer field days
Facilities, water/pool - great for children, food, low rise apartments, next to Sea World exorbitant charges for food and drinks
The rooms were clean and comfortable. Easy access to sea world. The rooms were well maintained and stocked. There needs to be a better floor plan of the resort that is easy to read.
There are plenty of staff always ready to help. Proximity to Sea World is great as is being able to go back to the room with a pass out stamp from Sea World and avoid the theme park queues at the front of the park by entering through the back by the resort. Rooms are comfortable and clean although not five star they are excellent family standard. We have stayed twice and will again. Onsite dining is pricey but McDonalds and fish and chips are a very short drive down the road.