Location Suites were much smaller than those displayed on the website - you may wish to check your pictures again. There was no laundry service availiable because 'two staff were off for christmas' - not really good enough.
Very clean and modern.
location is really good, next stept to the pedestrian area; book online because the prices at the reception are at least double; free computer in the lobby; the reception can provide city map the spa is open until 18:00 and closed on sunday
The general overview of the rooms and the hotel, as it is newly refurbished. Very well positioned in the city centre The quality of the reception staff
excellent staff, good location and good value for money
The staff very friendly and attentive. The modern furnitures and the location in the center makes the stay to enjoy. On saturday evening arrived a group of tourists and pitty it was not possible to get a snack in the restaurant.
the city casino
Nice hotel, completely renovated. Very close to central Sibiu. Safe parking in front of the hotel and good breakfast buffet. No complains
Effective but unobtrusive staff, clean rooms, capable restaurant (good solid food, if not gourmet). Excellent location ten minutes walk from the main square. Could be a little noisy outside, but room soundproofing was pretty good. Sibiu is a nice town for a short break, perhaps not for a long stay.
the open bathroom
Hotel was very clean. New furniture. Comfortable bed. Check in - check out super quick. Staff was nice.
Breakfast was delicious, served with a lot of care. Staff was very polite and useful. Location was great being next to Dumbrava and the parks around. A place surrounded by elegant vilas, nature, where to breathe fresh air and recharge your bateries.
The location was great, in a quiet area of Sibiu. I appreciated the quality of the rooms The breakfast was not so great, few options.
I did like the room, it is big enough, the bathroom also and the furniture is kind of a new one. The carpet in the room was absolutely a disaster, it is a must to be changed. Also maybe a bigger TV would be better.
The entire old atmosphere of the hotel. Warm and cosy The breakfast. It's true, there were a few guests. But even so, they shoud pay more attentiont to this service. Food from the previous day on the table.
A male receptionist received a complaint professionally and did everything within his power to rectify the shortcomings of his female collegue. He also offered and organised packed sandwiches, fruit, fruit juice, coffee for a 04:00 am departure. Very commendable! On arrival the services provided by a female receptionist were very poor.This lady's atitude and lack of customer service training does not give the hotel a good name.For instance, she has not recorded that the suite was occupied -therefore the room was not cleaned until 17:00 hrs when prompted, the suite required two security keys for electricity only one given.
excelent location, good food,
Great location and old world style.
great design and luxury room, right in Sibiu's old town center, modern pool and sauna, good buffet, polite staff room service not working prompt
staff was very helpful with direction to local sites and also on how to find the highway to bucherest . english breakfast was a treat
Better than expected. Very professional and friendly staff.
very good servcies, very good breakfast, excelent restaurants (especially the Romanian food one), very profi staff nothing
it is probably the best hotel in Romania, comfortable, luxury, great spa, clean, nice location, excellent romanian restaurant.
The Spa was excellent, and the staff there were very friendly. The hotel restaurant, called the Versaille, did not have a professional staff. When my friend and I entered the hotel the first evening, and were dressed for a hiking trip, the staff seemed to look down on us because we weren't dressed formally, but there was no dress code assigned for the restaurant. I mentioned this to the front desk at check out, but it didn't seem to matter to them.
The service was quite good. The spa is very good and I recommend the restaurant Versailles, good french cuisine .
hotel ok, restorants ok They are making fake offers. There is no VAT, no taxes on the offers. There are too expensive for their location.
very good staff and it's very easy to find the hotel.Hotel's signs on all the road.. no
Free spa area, polite staffs, spacious room, quietness. The staff who checked me in was kinda unprofessional. She asked me for 4-5 times that I need to have another confirmation than the one I had from booking.com. It was kinda annoying because I already answered for the 4-5 times. Then in the end she realized that she searched my name in the database using my last name in the column for first name. That was the only unpleasant experience I had.
The hotel interior design is very nice and the romanian restaurant is very good with decent price. The bathroom is small but the worst was the cleaning of the rrom. The room has not been cleaned for the all three day we stayed. I found a peanut from previous customer on the floor near one of the sofaa on the first day and this peanut was still there when we left. This mean the room has not been vacumed at least for foor days. Similar issues with our bed sheet. Our bedsheet were not changed during all our stay despite. To summarize, the hotel is nice but the house keeping is poor, not to the standard to a 5* hotel.
The lady who checked us in and helped arrange our visit into sibiu was excellent - Location to park was excellent The lady who arranged transportation to get us from Sibiu to Bucharest was either not sure of herself or arranged to have a car take us, while quite nice and polite, - we felt that this was our worse experience in Romania - we felt that we were gouged financially - paid up front 1.5-2 times what the rate should have been.
Gym is open 24h open
Very friendly and helpful staff, great location, stylish old furniture. The waste water system in the old town is inadequate and the otherwise pristine bathroom gets a nasty smell reflux.
The hotel employees were extremely nice, caring and very willing to help in everything. The service was excellent. The rooms were very big and commode. The breakfast wasn´t abundant but delicious and served accompanied by classic music, which creates a very relaxing environment. The hotel is located in the heart of the old town which provides an excellent starting point to explore Sibiu.
Excellent location in the center of Siubiu. The hotel is clean, beautiful and the staff was very polite with us. It is advertised as a 4-star hotel but the are are some things that can be improved: room ornaments, bathroom, air conditioning etc. Not really 4-star comfort but very close to it.
Centrally located, overviewing Plata Mica, friendly staff, good restaurant in basement rather simple breakfast, parking a bit difficult (but tickets available from hotel !)
The location of the hotel is outstanding, in the historical center of the town. A minibar/refrigerator would be nice to have in the room.
The old building and the location, overlooking the Bridge of Lies. There are different types of breakfast and the staff is a bit particular about who should sit where and what to take and not to take from the buffet.
The flair of the historic building, and the good way old and modern are mixed. The location is right in the center of Sibiu.
Located in a quaint old building in a lovely location in the centre of the old town. We had a 3 person apartment room which was large and spacious and nicely furnished. Free on street parking is available and arranged by the hotel. Staff attitude was appalling with no customer empathy; Room not automatically made up on a daily basis; Staff not up front with advising of potential additional costs (eg additional 3 euro's for an omelette); Breakfast particularly poor for a 4 star hotel; Room has selection of minibar drinks but no fridge
Recently opened hotel, cozy, romantic and conveniently located in the heart of the old town, very accessible to everything. The bed lines and towels were new and very nice. Staff were friendly and accommodating, served us tea upon our arrival and provided travel advice regarding the town. No elevator but the staff helped us with our luggage. During the evening the radiator in our room was quite noisy, though I am sure the staff will attend to it once they receive this feedback.
with Ibis you can not have bad experience wich is very important for me. Second - all the time very clean and very profesional staff.
Very quiet, clean and businesss like hotel, very well located and modern looking.
The room was clean, nice. I asked online for a room with mountain view but got one facing another hotel. Also, the room has no carpet and, without slippers provided, the floor is cold.
The hotel has a very good position. You have to walk for only 3 minutes and you are in the center of the town. The room was also very clean. The breakfast could be more varied for what it costs. There was an unpleasent smell at the bar of the hotel.
The room is very clean, like brand new. The bed so comfortable, location is excellent. The price not include breakfast.
The room was very clean and comfortable.
The room and bathroom was very clean and had much space. Nice descent interior. Good Value for the money, will go there again next time!
Close to the city center Small parking
We are a mature couple from Bucharest. We like the hotel because is clean and modern. The room is spacious, elegant, clean and the bathroom is very large. The hotel is situated in a still area and nearly by historic centre of Sibiu. We don,t like the breakfast room, the layout of the tables. It's not a pleasure to stay, at the same table, together, with other six or maybe eight outside persons. It's better to stay maxim four persons at one table. There are one sugar basin in all breakfast room and the quality of the preparations (cheese, jam, sausage, cookie) ,wasn't so good unfortunately.
Exceptionally good value for money. Nice hotel in quiet neigbourhood, a 15 min. walk from the city center (which we could enjoy from our window).
The staff is very friendly and the rooms are well equiped the breakfast is not sufficient
Personell very friendly, huge rooms... littel bit hard to find
A handy location just a few minutes' walk from the city centre; friendly helpful reception staff; good buffet breakfast with freshly cooked omelettes; spacious modern rooms at an excellent price. CNN on TV for English language news. No complaints whatsoever for the price. In the past I've paid a lot more for much less elsewhere.
Excellent hotel. Brand new and beautifully decorated. The hotel staff were excellent and spoke perfect English. Very cheap hotel considering the standard (akin to UK 4 star). Plenty of onsite car parking - highly recommended
We got a smoker room (a fact not advertised) and when requested a replacement we were told that there was no other room available and the best they can do was to check us out. The carpet in our single/double room was dirty, but the bathroom was ok.
The room was very spacious and the bathroom as well. The staff was very friendly and helpful. The buffet breakfast was extremely rich in choices :) The hotel is located near the exit of the city (across the street from Metro) and the city center is a bit hard to reach without a car. There is a bus you can take every 30 minutes near by. If you are looking a hotel to stay in the city center, you should chose: Ramada, Ibis, Continental Forum or Imparatul Roman
The rooms are big and clean, very good breakfast. Location. If you do not have a car, you will always have to take a taxi. Also the view from the hotel room is not so nice.
everything was ok. hotel is located at mainstreet, therefore it is not silent. Hotel environment is not nice
The staff was very helpful (I had made the mistake of booking a double instead of a triple room and the problem was solved very quickly). The location (next to a main road) is very convenient and the access very easy, for those who just spend the night when traveling. Parking is free and the space is very generous, unlike some fancier hotels located downtown. The rooms next to the main road are rather noisy, especially during the summer nights when the lack of air conditioning forces you to open the windows.
The room was clean confortable and the place is quiet, I like it that way. Breakfast did not offer too many choices, but the food is of good quality. I highly appreciate the local cheese included in the breakfast. Apparently the cleaning staff did not revisit the room during our stay.
Nice rooms, nice staff, excelent brakefast. The prices at the receptions are much cheapper then the prices from my booking reservation. This is the first time when I found this. I allwais found a better prices with you then the prices from the hotel reception.
personel - wery nice, breakfast - a wide range, internet conection
Nice and new look&feel. Very cheap rates. Seemed a bit strange that I knew more about hotel etiquette than the staff.The front desk were confused when I wanted to leave my keycard there. When I asked for it back they had to regenerate one, since they have no designated place to store them, they just put it in the blanks pile. The "Please clean my room" note has no effect after the cleaning staff makes their first and only tour of the floors in the morning. Wireles only works in some areas, I got a short cable and had to crouch close to the outlet in order to get internet access. The hotel is across the street from a cash-and-carry, and the area is under development for offices and other businesses right now. Quite far from the city centre too. The shower was almost functional.
service 24 h washing liquid smelt ugly
Nice, quiet hotel with very friendly staff. The room was comfortable and very clean.
Reasonable location about 10 minutes from centre, comfortable spacious clean rooms. No complaints.
very friendly staff, spacious and very clean rooms. Not really close to the center but taxis are very cheap if you don't feel like walking.
Nice people, clean rooms, flexibility, quiet location
Baie cu jacuzzi, canapea extrem de confortabila, pat imens la fel de confortabil, televizor cu DVD, aer conditionat, balcon mare, personal binevoitor
The staff were exceptionally friendly and helpful. We have stayed in a number of hotels/pensions and this was up there with the top ones we have stayed at. The location was very quiet and easy to find. Even though it was not in the centre it was easy to get there from the pension. It was that good that if/when I go back to Sibiu I would stay there again.
Nice staff, gret value for money a little bit far from city center, but in 10 minutes walking we get there. Very clean, silent an they have private parking. I will stay again.
nice and quite pension.yuo have the filing that you at home.any request any inquiry has been made with smaill.recommend to any one to have same time that i win there. realy had good time with any information at family hotel