Very good and safety place!!
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
The restaurant food was excellent and the staff were very attentive.
Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
Staff were outstanding.
Too few towels for 2 persons
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
late service at restaurant, car parking, away from traffic no free internet although of high rate
Fantastic staff, perfectly organized and well managed reception. not enough time to use the SPA area...
Staff readiness to help, clean and comfortable rooms, quiet place, staff didn't anose when sleaping expensive restoran and poor menu of it
Stayed at this hotel for a night during the flight connection. Just a short ride from the airport and the hotel is comfortable and very clean. Provided the free wifi connection at the lounge area which was useful. The staff at the bar & reception were very friendly and warm. Will stay there again.
Everything, exept... ...the best (and perhaps the only way) to get to and from hotel anywhere was taxi (as said the reception staff). It's approx. 20 euros to the airport, though they say it just 3,5 km to the airport.
friendly and efficient nothing - everything was pleasurable and easy
That it was near by the airport That breakfast was exspensive
The Park-Sleep-Fly arrangement is great! The hotel has a safe, underground parking garage, where you can park your car up to 3 weeks. Good taxi service to/from the airport. Close to airport and highway.
Terrible musty smell in the room
Nice clean and good hotel Position near other restaurants etc.
Food, Service was of a high standard The double bed having 2 single mattresses instead of a double mattress
I barely had time to sleep and go, but the breakfast was very good! The hotel had some construction works undergoing in the main lobby. When i arrived at night, it looked like it was closed. There was no information at the main entrance regarding the construction works and an alternative entrance.
Clean hotel, calm ambiance. Minibar free of charge. 1. The bar was closed at 23H00! That does not fit into a 4-star hotel service. 2. When we received the room key, the hotel employee advised (without consulting us) that they would bring an extra bed to the room for our 10-year old son. The next morning the xtra bed was on the bill! It would have been correct if she would have asked us if we wanted an extre bed and that it would involve extra costs! At the end, we did not pay the extra bed, but I do not like this aggresive sales-approach.
Overall a good experience.
Because we were leaving VERY early the next morning (well before breakfast!), the Front-Desk Staff arranged for bagged lunches to be available on our departure. A very nice touch; and greatly appreciated.
Friendly staff & rooms furnished to a high standard. Just a short taxi ride from Duesseldorf Airport.
Rooms are not much big but fine for a business trip.Cleanliness of the room is perfect.Wired internet is free and speed is fine. LCD or Plasma Tv will make the room much prettier.
The telephone was broken and nobody fixed it
Location Ample parking Very clean Modern interior Air conditioned rooms Gym next to sauna and very humid and hot Outdated and partially defunct gym equipment Restaurant overpriced
Cleaned and well located
fiyat kalite dengesi cok basarılı.. diger otellerden hicbir farkı yok. Fiyatı dusuk diye korkmayın cok basarılı bir otel. Diger meshur otel zincirlerinden hicbir farkı yok.. goreceksiniz. bir sorunla karsılasmadım.
personel oldukça yardıma hazır
Temiz, çalışanlar güler yüzlü, rahat bir ortam Klima olmayışı ve resepsiyondaki her zamanki kalabalık
oda tasarımları ve konforu çok iyi idi... respsiyon görevlileri çok acemi
otel çok temiz .2. kalışımdı ama tekrar tercih ederim. Otelden şehre ulaşım çok rahat havaalanının içinde olması çok rahatlık.
Personel kalitesi haricinde maalesef otele ilişkin beğendiğim hiç bir şey yok.
Messe fuarına yakın oluşu sigara içenler için ayrı bir bölüm şart özellikle lobideki küçük avlunun üsatü kapatılarak sigara içenlere olanak sağlanabilir. Ayrıca sizden onaylı olarak yaptırdığım rezrvasyonla çıkışta benden talep ettikleri arasında fark vardı ve sizlerle görüşülerek bunun düzeltilmesini talep ettim.
Very good breakfast
The breakfast was excellent! The room was big and very well furnished! The room had smoke (cigarrette) smell. It's not possible to watch tv from bed.
The rooms were comfortable and clean with a nice bathroom and the hotel staff were very friendly and efficient. Close to downtown via taxi or tram. Baked treats in the lobby were irresistable. Cannot think of anything that I didn't like at this hotel.
room size was very good and the staff was very polite.
Breakfast was great
Classic furnutures, Wide TV, big room, We felt a littel cold in the room in spite of heat up.
location, not too close, not too far from the city centre; safe parking, underground parking, spacious rooms... parking garage too tight for a normal car;
small and friendly service, quiet. older hotel had a few minor problems - such as squeaking floors!
The size of the room was fantastic, absolutely huge with everything you could possibly want , hairdryer, trouser press, small kitchenette, tea and coffee making facilities etc There wasn't any room service available for late arrivals or bar facilities
Great location, 2 minutes walk from Hauptbanhof (main station) gives easy access to train services and, links to exhibition centre.
Excellent breakfast Could do with a facelift, everything was dated and tired looking, the superior room, wasn't!
everything was perfect the price of the breakfast
Well I am happy because my decision was right to stayed in Holidays Inn.
its location near the Train station is a plus also for the car there is plenty of parking options so you dont need to pay the hotel for parking. their airconditionin not working in both my rooms( they are on but too hot) I asked for extra pillow as the provided once are too bad they simply answered they are fully booked, and I slept without them for 2 nights
Very pleasant and friendly-hotel&staff,both. Wonderful location.
Old town was best No
good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...
Extremely high price for the room
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
great location to airport and business district, garage space, restaurant with nice / interesting menu
Spa and the cleaning
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
correct and normal hotel, no negative points,
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
Good breakfast and nice view from the restaurant. Nice reception and convenient location. very small room and no modern bathroom
Atitide, high service
this is not a hotel . its guest house . or in english bed & breakfast
The homely feel about the place
Very pleasant hotel, friendly people, great breakfast buffet -
We really enjoyed our stay at Hotel Haus am Zoo. The lady at the reception guided us through Duesseldorf over the phone because we had lost our way... The triple room we had booked turned out to be one of the suites in the farmhouse in the garden, so we had one room and one extra room for our daughter aged 11. She felt it was really luxurious and so did we. ANd so quiet!!!! It felt like a spa resort actually to be there.
small elegant family hotel in fantastic location
the staff were very nice , nothing was any trouble,the hotel was great value..and very clean.
Very clean and well equipped Hotel with friendly staff Room a little cold
hotels staff friendly. breakfast was good, though expensive for what it was. Location exactly what I needed, functional, and room reasonable value
tea/coffee and kettle available in the room no air conditioning; expensive breakfast (Mc Donalds across the street is an option);
shuttle to interpack was cheap Taxi to town was expensive - suggest shuttle
Nice atmosphere, good rooms and very nice selection of breakfast There was no free internet in the room. I think the hotel should have free wireless internet in the rooms.
Very good food at the restaurant and nice service - the waitress was polite and friendly even if restaurant was full. The room was really smelly. Difficult to sleep, I had horrible headache after the night in that 'no smoking' room
break fast is paid for and not as expected, the Airport shuttle was to be paid by the visitor. the distance from the Messe exhibition is not accurate as in the booking.com website.
bedding was made up for a single...one pillow etc...although I had booked a double
Good and firm beds, easy to park outside, good restaurant, good location with car to work in Düsseldorf and Essen areas small rooms, no Düsseldorf city map at the reception
quiet transporation problem - epensive shutle services compare to similar hotel - low quality heat system
otoparkın ücretli olması
Bar kısmı ve kahvaltı salonu güzeldi. Odalar küçük ve odalarda minibar yok. Tv programı almanyca programlar ile sınırlı. Wi-Fi ücretli oldukça saçma artık heryerde ücretsiz faydalanabiliyorsunuz ama burda ücretli.
temiz odaları rahat sessiz konumu güzel kahvaltısı mükemmel çok güzel bir iş oteli.
Otelin çalışanları çok iyiydi. Cok yardımcı oldular. Internet girişinin paralı ve pahalı olması. Bugün apart otellerde bile internet ücretsiz. Kahvaltı da çok iyi değildi. 16 Euroluk bir kahvaltı için daha fazla beklentim vardı.
Breakfast en the climatecontrol of the room
Modern,clean,convenient, easy, no nonsense. Wish there was a swimming pool.
Hotel staff who took care of may checking out charged regular price not the "Hotel booking price", and I claimed it to revise correctly. And his behavior with many excuses and without apologies made me very unsatisfied and unpleasant.
excellent service, breakfast well worth the money
Hotel design, spacious rooms, free public parking area, hotel location near to airport Very difficult to find by gps at the first time, no free wifi, the staff for making up our room keep checking if we were at room by opening the room every 15 minutes, only one towel for the two of us, very thin pillows
Room's decoration, receiption's hospitality and professional.. The transportation is not convenient and the hotel and road's name is new, a lot of taxi drivers can't recognize the hotel and the address..
Very good gastronomy in VEN restaurant & bar; extremely friendly & helpful staff Room service can be improved (at this moment, via sushi take-away, but would be better to order from VEN restaurant menu)
Very modern and new hotel in a new location in Düsseldorf. Service and rooms were excellent. Approximately in the middle between the exhibition area and the city centre.
Very confortable and well furnished. Location is perfect if you will attend some exibitions
şehir merkezinde oluşu otelde türk kanalı mevcut değil. oda halıları lekeli oda da ekstra yastık mevcut değil ısıtma sistemi düzenli çalışmıyor su ısıtma makinesi kir içinde
otel müşterisi sauna dan ve havuzdan ücretsiz yararlanmalı. fakat otel ücret talep etmekte. bu çok yanlış?
Yeri her yere yakındı Otelde € 162'luk fatura vermelerine rağmen kredi kartımdan € 168,61 çekilmiş. Minibar ya da başka birşey kullanmadım. Extra € 6,61 bana haber verilmeden ve benim imzam olmadan çekilmiş, düzeltilmesini rica ederim
near to the airport, parking facilities The hotel ordered a taxi for us, as the hotel is a few streetst of the airport the taxifee normaly is rated at about 7-8 euros. The taxidriver however stated that the road to the airport was blocked en took us on a trip through Dusseldorf, on to the highway to the airport, we had to pay € 15.
Had a very European feel to it, was a quick taxi from the airport, very quiet in an intimate neighborhood. Supermarket with bakery and deli within walking distance. The breakfast was a bit expensive but we didn't participate so maybe it was worth it.
Clean hotel room with comfortable beds and modern furnishings. Easy access to downtown by tram. Hotel for local/city travellers, not really for tourist. Proximity to tram, small bathroom and poor cosmetics and no minibar.
Close to the airport. Centrally located. The room met my expectations for a 1 night stay. Expected more of a concept hotel. It seemed quite sparse.
I was early but I git a room after 10 minutes wait. Everyone at the reception was very nice and helpful. The room was very cold and no instructions how to use the temperature control. I got help with it but the room was still cold. It is a good place if you have an early flight.
excellent location close to dusseldorf airport and city center; relatively large rooms no hotel restaurant.
Hotel Recption staff so very helpful No
everything was excellent
The staff were very helpfull and it was the one of best hotel that i haved stayed in.Wonderful design No
Excellent hotel and staff. Very convenient to Duesseldorf airport, the city, and the Messe. Hotel is well-managed and well-maintained.
otelin kendi misafirlerine otoparktan gecelik 30 euro taalebi ve internet erişiminin ücretli olması pek hoş gelmedi bana.
duş şampuanı bitmişti ve bir önceki müşteri içerisine su doldurmuştu. küvetten dışarı çıkıp almak zorunda kaldım ve bu sırada ayağım kayarak düştüm. neyseki büyük bir kaza olmadı.
Perfect travel location: 10 mins from Airport, free shuttle, confortable rooms, perfect for an early flight & smoke free rooms. Patio door could have been better sound proof. The door did not seem to have a very good seal.
Close to airport, good for late arrival and free transfer bus. Handy for exhibition and conference centre. Breakfast seemed a tad expensive, but consisted of a wide range of good quality food.
I would like to mentioned about hotel staff. The young blood in hotel were the best to serve me during my stay at holiday in Ratingen. The charges were too high, for one night 350EURO compared to other international hotel services was like the hotel cheated with me on hotel booking.
close to airport and shuttle service
i didn't stay that much i went there to sleep, The hotel was nice and clean, The staff were so helpful. no.
Quiet and relaxing Hard to find the Free shuttle. Had to ask at the Airport Help desk, then it was easy and convenient .
Nice hotel, very clean, and close to the airport. Good value. I didn't get a wake up call and missed the first shuttle to the airport. Fortunately, I made the second one and made my flight. Limited lunch menu - spaghetti bolognesa.
breakfast/ airport shuttle only not very clear where to obtain it. tried several times to contact hotel with no success room was located at about a two block walk from reception-no elevatorairport noise, not well insulated and on a busy parking lot certainly only a basic three star rating at best
Relatively close to airport, and provided free shuttle, both of which make up for the very, very basic facilities.
bathroom door need replacement
The courtesy bus service to and from the airport.
nice, good size and clean room did not offer free parking for customers