the rooftop pool the staff
The pool was a good one. The interior of the hotel is excellent. The room designed nicely which gives a pleasant feeling to the guests. There are shortfalls, which is mainly due to their present status as not yet opened officially. Need to provide good tourists support. The restaurent was the bad experience during my stay. The food was highly priced, the self service system was not at all working as the back-up was not in time. Always we had to wait for the items, even for plates and cups.
The location only ! I can not label it as a hotel but only as a local furnished local rooms; things I didn't like: 1) noisy ;2) door do not close properly; 3) very bad quality furniture; 4) Poor breakfast (only tiny food selection not well cooked) ; 5) Staff very untrained with no or little English. 6) Absolutely no value for money.
Rooms were new, spotless and contained all modern conveniences - great bed! Provided breakfast very good and staff very friendly and courteous - typical of most Omanies. Location - though not close to beaches - somewhat centrally located and easily accessible. Competitively priced - probably introductory rates
Ambience & Staff Non
The price! The bed was comfortable, it was nice having a television. Room service was good, and the staff were friendly. The shower - water was red/brown. The breakfast was not very good and cost extra. The AC in room was noisy and smelt of damp.
It was inexpensive.
nothing! service, cleanliness of room, window A/C had a loud noise couldn't sleep all night!
the food was good you had only one towel for 2 people. Had to drive back to pay the bill which they omitted when we checked out.
Very easy staff, and happy, nice place to stay Breakfast was just...needs to get better.
Location great between airport and business area Poor wi-fi access and bathrooms were very, very basic
I was very much happy with the services of the hotel staff, specially the opertaional manager Mr. Daniel.
Value for money water heater too small. Insufficient hot water.
the location of the hotel is good. the billboy was very helpful. the reciption staff was not friendly except the bill boy and the manager. there is no equipments in the kitchen as well as the rooms. the breakfast was indian food only. overall the hotel was very poor. the staff of the resturent was not friendly
Location is ok, good for the budget traveller the rooms were poor, although fairly spacious. The bathroom was very similar to that of a hostel and the cleanliness of the room and bathroom was pretty awful. Worth paying a little extra to get a better hotel elsewhere.
TV equipment appeared new as did fridge and room fan. Very basic bathroom facilities. Only thing that made the room a studio was a full size fridge - no cooking facilities or equipment - not even tea/coffee making facilities or glasses. Room furniture dated and in need of attention/replacement.
Staff were friendly, helpful & very polite. Apartment was a good size but lacked all the basic kitchen equipment such as plates, dishes, pots, glasses etc. there was however microwave, toaster, fridge but oddly not much else apart from empty cupboards. We did have cups and saucers and plates were provided when requested - not possible to cook a meal. The apartments were clean apart from some of the kitchen cupboard doors which needed some attention. We stayed for 5 nights and it was a good base from which to see the wonderful city of Muscat and the surrounding areas. Apartment was a roomy and comfortable base to return in the evening - better than a hotel room. Many places to eat out within a short stroll. Secure parking for guests. Better equiped kitchen.
Staff were excellent, gave wonderful directions, very firendly!! Great sized apartments, would make a fortune if they refurbished!! Just needs a bit of a freshening up!!
It is nice and convenient While having breakfast,the waiter told us in front of all other guests that our package provides breakfast only for 1 person. I did not want to create a scene.so I signed for 3.5 omr, then during check-out the bill for breakfast came to 4.0 omr. The reception staff spoke very little english. My total bill was 54.0 OMR,i gave them 60.0 omr, they have no change.
oteldeki pis kokular yuzunden temizlik konusunda endiselerim vardi.
Ekonomik, kisa geziler icin uygun, ozellikle plaja, tarihi kent merkezine yakin olmasi nedeniyle. Oda biraz kucuk. Otele ulastigimda bellboy yoktu, valizlerinizi kenidniz tasiyorsunuz. Televizyon kanallari cok sinirli ve bozuk. klima cok ses yapiyordu.
the apple a day thing... the bed pillows...too high/thick
The staff was quite helpful. Once they found out it was our honeymoon, they graciously upgraded our room to business class and popped for two free drinks in the bar. First of all, if you're coming to Muscat for a getaway, don't stay in this neighborhood. It's quite urban and far from everything, including the cute old town area. The hotel calls itself a 4-star but it is barely a 3-star. We were upgraded to a business class room upon arrival and when we walked into the room we were extremely disappointed; we would have been disappointed had it been a regular room. The rooms were small, outdated, and not comfortable. There was mold in the bathtub and the bath products left our hair dry and brittle. Worst of all, the staff messed up our massage reservations so we were unable to have massages on our honeymoon. All in all, our stay was a major disappointment.
Their pool is wonderful and the Olivios Cafe had fantastic food. The prices were a little expensive.
Staff professional treat Food for room service sucks, internet connection disappointing and prices are over rated.
The rooms, coffee and the food at Olivos was phenomenal
Nice room. Ex-high price,higher than 5* hotels in Dubai.Very smal parking area,open parking in this v.hot country?! Average restaurant and meals.
My time in the hotel was brief as I had a full agenda but the business centre was very useful mid trip. Courtesy and value for money ranked highly.
More of a business hotel. Staff could not give me a bill because the hotel room we paid for in advance. I thought its odd that I cannot get a zero balance bill in case there are issue that come up later. Duty manager helped sort this out however.
Staff was very friendly and helpful!
Nothing Gave me the wrong room and had to enter on someones else room. At the reservation they said at the beginning thatthere is no booking done and had charged me a much higher rate. Then they found that they had a problem and
Clean, comfortable rooms & friendly staff . The hotel is in a convenient location for the Airport and popular areas, such as the beach & shopping malls. The Tajin restaurant was particularly good value for money and the level of customer service far exceeded our expectations. exceptionally good. The fact that they blocked a large amount of money from our credit card for the reservation, without making this clear at the time of check-in.
Courteous staff, prompt service, wide variety of choices from the room service menu, although it is on the pricier side. However, the food is really good. An item from the minibar was missing (not taken by me) and I was charged for it. However, after telling the front office staff that the item was not taken by me, it was removed from my bill.
The friendliness and efficiency of the staff - nothing was too much trouble. Food was great. The setting is not ideal being near to a factory but other than on the beach you can't see it. The beach is average.
Stunning contemporary hotel with as real luxury feel.
The incredibly beautiful rooms and grounds; the food which was for the most part gourmet; the extremely professional staff; the location/beach Value for the money....it was definitely on the expensive side.
courtesy of the staff, design and quality, attention to detail, feeling special
the gardens were amazing and the breakfast buffet fantastic and included in the price the rooms had showers only it was a shame there was no baths, the lighting made if difficult to see however made the rooms look great. The room design was all about making them look fantastic but they lack practicalities like some where to put clothes or hang towels. The hotel is on the beach but it's not a pretty spot there are better beach hotels like the omani dive centre
Positives: 1. Location 2. Parking 3. Room size 4. Staff friendliness 5. Breakfast variety and setting Negatives: 1. Sound proofing poor 2. Table lamps with broken or missing floor switches 3. Inconsistent towel supply; varying every day 4. Some metal works in bathroom rusty 5. Armchairs were useless and I challenge any human being to be able to sit comfortably on them (later got them changed with slightly better but still uncomfortable ones). 6. Delivery of morning paper inconsistent, one day there, another day not. 7. TV picture quality very poor 8. Refrigerator not cooling (later got it replaced with a working one) 9. No advertisement of New Year party held in the hotel (found about it the day before by accident) 10. TV size not matching with room size 11. Poor lighting in the room.
Clean and spacious No alcohol / bar; not the friendliest staff
free late check out free wifi location was not ideal - most cab drivers have difficulty locating hotel hotel room's bathroom smelled moldy
Very courteous staff. Great job. The additional bed provided was not comfortable. They replaced it with a mattress on the floor which was not ideal for the extra 10OMR per night that we paid.
Pleasant hotel,clean but in need of refurbishment. Staff were very polite and welcoming. Convenient location for airport which is ideal for the business traveller. Bar is lacking in atmosphere. I thought the bar lacked atmosphere, however as I only stayed for one drink this was not a problem
proximity to airport cost
Could not Check in until 1am! I arrived at the hotel at 11pm!
poor check in / check out, but apart from that.... very good.
Very limited choice of restaurants and not normal Golden Tulip standard of food
only stayed at your hotel for 7 hours, while waiting for later flight home in London. The room was fine, and the evening buffet was excellent! However the reason we stayed with you, was to send words, pictures, and video to London. Myself and my travelling companion are both journalists, and were working from the Hotel. We found your internet service very poor and slow, and for most people working from a Hotel away from home or office, internet speed is of paramount importance. if you want to attract business people to your Hotel, internet speed, ease, and access in your rooms is very important!
It was close to the airport This hotel it too expensive for what a dump it is. This is a hotel that should have be either raised or totally remodeled a long time ago.
hotel staff is cold. swimming pool is cold. furnitures in the room are old. BUT prices are high. I really don't understand why it is a 4 stars hotel !
Close to Airport and Exhibition Car Parking space is not enough
Staff members were friendly. I think the WiFi service was mentioned as if it is free but actually it is not! Also, the room was not air conditioned when I arrived though I checked in late and talked to the receptionist by phone 45 minutes before my arrival. The AC in assigned room was direct on my head and last pillows were so thik so I couldn't sleep well.
Great location Very old room with many broken things. It should be closed down.
The location is great, surrounded by some great shopping, restaurants etc...and the beach is not too far away I have stayed at the hotel many times, and have a different experience each time. This time wasnt so good, there was a lot of traffic noise and the cable TV didnt work.
The staff were extremely kind and helpful.
v friendly staff and good location only a 10 min taxi drive from souk - quick walk to the beach could have had more sports satelitte channels
Great location, but a very basic hotel. While the staff were mostly friendly, the hotel is more on the lines of shabby chic, without the chic =) However, for the time of year (Eid) this was the most reasonably priced hotel. Not for the picky minded. The extra bed was just a foam mattress for the floor. The hotel is dated and in need of major refurbishment.
Only a short walk to the beach and across the road from Ulbah restaurant with fabulous food at reasonable prices. The prices went up by 11 OR during the long weekend, and they were unable to cope with full occupancy, both with services and personnel. Hotel definitely needs some tender care and renovation and maybe downgraded to 2-star.
Location, building style, practical usage of hotel and facilities... Staff attendance. We had a serious problem wat check-out for a discrepance in price. The "Booking" confirmation email (our contract) gives a "Total" price with no indication of other costs apart (Taxes). But when paying we were charged that extra costs that make a considerable difference with the price accepted when making reservation online. The backoffice of the managing system contains this indications of taxes and other costs. So that was a conflict. Fortunately!! The managing staff was kind and comprensible and accepted the costs of our booking-confirmation. However this problem keeps existing in the system, so please try to solve it for next costumers.
Staff were very friendly. Good sized swimming pool. Good location, easy access into town - easy to get a taxi It was a bit damp in the rooms - a/c problem maybe
The rate that I got was really good . The hotel is close to many good places.
Very friendly staff! Good facilities, swimming pool and gym! NOt really.
Everything was easy to access. Staff were friendly and helpful, especially in reception. Parking was easy. The hotel was in walking distance of shops and places to eat. Easy to find and easy to use as a base for travel. Great pool.
The location is good but the entrance to the hotel is not clear and it's not easy to find if you are not from the city, the staff in the reception are very good. first of all the booking & reservation staff are liars, the price is very high for such hotel (comparing to the rates in UAE) I was expecting something better you can say it's 3 stars only, the cleaners are not professional.
Very nice staff; clean, large and confortabl erooms; good swimming pool and clean restaurant. The price was reasonable. As this hotel is in a Muslim country, I recommend have the Holey Quran in each room in addition to prayer carpet.
comfort of the room the dinning place
The staff were very friendly and helpful. The pool was adequate. Rooms very clean and comfortable. Children's swimming lessons in the pool in the afternoon
old and history places ya the internet must be free
Location, pool, bars, and breakfast Sport Bar Value of money for the room & hotel
Very functional hotel - everything you need. Beds good, ceiling fans, refrigerator, tv, telephone,... Ideal location near the beach. Excellent value for price in Oman. If you are sensitive to design, this hotel not for you: old carpeting, etc. (I could care less) No Wi-Fi. Just a computer in the lobby that you can use for internet for 1 Rial per hour.
Booked double room and I was given a suite. Price is somewhat expensive, especially as there are better quality hotels available at the same rate. The airconditioner was noisy in the bedroom and the balcony was extremely small and shared with the airconditioner.
The location is very good and near the sea, aslo you can reach to the city easly. the hotel is good for the family to stay in. Every thing is well prepare.
The location, if you are after the beach. The springy beds which make for a very uncomfortable night. But when I requested an extra thick blanket to cover the mattress, they obliged and provided.
Location There was no veg food available
Helpful staff, very good location within walking distance to the beach I liked everything
The staff of the hotel were uniformly helpful to us, whether getting our bags to our rooms, or greeting us as we came and went. The price and arrangements were exactly as described in their Booking.com entry. The room was actually a small apartment with a sitting area outside the bedroom, and also a kitchenette. Breakfast had a broad range of options, and was reasonably priced at OR 4 per person. It was located within walking distance of several good restaurants. No hotel in Muscat is inexpensive. Among the lower cost hotels this one served our needs well. The hotel appeared not to anticipate that someone would be staying in the room. One of the lamps by the bed was not plugged in, but required an adapter in order to plug it in. Also needed a new light bulb. They had it fixed in less than one hour after arrival, but why not check these things in advance? This is a minor point in an otherwise good experience.
Check-in was very fast. We reached the room within 5 minutes of entering the hotel. Staff were very courtious and friendly. Very clean rooms. Only shortfall is lack of plates/cups spoons in the kitchenette
though it was so busy and service was sort of poor but the quality of the food provided was good we got no matress neither banket or pillows no matter how many times we asked.
In all aspect the hotel is good and the reception staff were excellent in their welcoming the guest , the rooms are clean and nice we were happy being in this hotel .
The neatness, cleanliness, and quiet. No. It was nice.
space, cleanliness, price
Hotel ran out of clean towels, Toilet flush did not work
gymanasium broken cupboards and handles.no bathroom slippers
Location and service are very good, quite and comfort and not expensive. There are no keys for bedrooms doors, televisions channels not work properly, some maintenance required mainly in the bathrooms.
konum ozellikle konum cok iyi Ruwi merkezi bir sehir zaten muscat diye bir sehir yok sadece bir koy var muscat diye balikci koyu Ruwi ticaretin merkezi. 35 km havaalani uzakligi ucretsiz havaalani transferi otelin satisini kolaylastirir.ayrica CITY CENTER MUSCAT 40 km uzakta oraya da ucretsiz transfer hem oteli hem de alisveris merkezine faydasi olur o ortak bir proje olmali otel-muscat city center
Sheeting on bed had holes in. Staff at checkin were very unhelpful
My room was on the second floor and had a nice view of the sea. However even though I am a platinum member with Holiday Inn (same group), I was not allowed access to the club floor lounge and there were no upgrades or any perks allowed. I think that the Holiday Inn group need to examine their policies regarding an upgrade because in any other Intercontinental hotel there is always an upgrade but not in this one. This hotel just does the minimum needed and their customer service is not very friendly or helpful. One needs to ask for a higher floor because the hotel has a nightclub on the lower level and you can hear the "thump" "thump" of the drums as late as 3AM in the morning. The concierge does not have information about restaurants and tours and the hotel is very unhelpful about giving information about independent operator tours. There is no doorman to help with your luggage which I thought of a strange for a five star hotel
Facilities were great but the bar and food prices were a bit on the expensive side. The staff were excellent and I would recommend this hotel to anyone. We will use it again.
The Service of the people, they just go out of their way to serve you. The hotel is well designed and decorated and the rooms are that too. It was a comfortable experience as a whole.
The friendliness and effiency of the staff the perfect location and the excellent food
Location Very noisy outside and dark hotel.
The club house
Located within easy walking distance of nice selection of coffee shops and shops. Friendly staff and locals. Whilst clean, the room was dated. For the price it was not good value for money.
The room was a bit over priced for the age of the hotel. In room entertainment was inadequate since the TV was many years passed it's prime. The addition of the DVD player was a plus.
Everything you need available 24hrs, beautiful views and gardens Expensive