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Excellent location I booked 3 rooms at the price shown on the website but the hotel in all cases added vat and I had to apply for a refund.
Very well placed Room too close to the lift and described as deluxe but given standard
I liked the location, I could walk anywhere I needed to go. The restruant was usefu l didn't like the idea that I would be charged for moving anything in the mini bar.
Great location for access,very clean and in a very safe area with access to convient stores ,subway and shopping. We had booked a smoking room & even confirmed with hotel by phone but were very disappointed to find out none were available yet if we paid a premiumn we could obtain one. We found this very tacky along with the internet charges.
Hotel staff on checkout were argumentative and unhelpful and slow to resolve problem. One lift was permanently out of order and there were no stairs.
The Location and the restuarant area Nothing, everything was good
they didnt give me deluxe room i booked and there is no benifets for this kind of rooms
Staff was very helpful and accommodating.
the fantastic staff
location Bar prices
I was only there one night but found all the staff I came into contact with friendly and helpful. No averse comments
The location is excellent,convenient to tourist attractions and shops.
Excellent central position, next to the underground station and "hop on hop off" station; extremely kind stuff; good brekafst
Great location, nice staff, great breakfast, good value for money no wifi in the rooms (hello!), very, very small rooms
The check-in process was a complete shambles. The staff were not helpful at all.
The location, the breakfast, the service and the staff.
Superb location, professional attitude, good rate. Room was warm [no A/C], and some how noisy from the surroundings and its location [adjacent to staff room].
Location, locatiom. location - you can walk to many points of interest - Piccadilly Circus, Regent St, Buckingham Palace, Bond St, Oxford St etc. Green Park Tube/ bus is a few minutes walk away - with good connections - multiple tube lines - direct to Heathrow Airport and one stop from Victoria. Walk to the theater, local pubs, galleries or museums . The room - very comfortable, great staff In our first room we had difficulty with the electricity but we were moved to a better roomand enjoyed the rest of our 14 day stay.
i couldn't eat something decent at 11:00pm
Expensive for what it was but that's London I supppose
Location location location Tiny room
A high quality environment with good decor, friendly and professional staff and the location is very convenient for the West End! I prefer a double bed to two single beds and the TV is a bit small with expensive movies!
The staff where really professional The room was rather small, you could not open the wardrobe door and walk round the bed.
Smart, comfortable and cozy
Good hotel in a strategic central part of the city. The 25 pounds breakfast.
Service from front desk staff and concierge staff is excellent! The rooms, while small (and small bed) are comfortable, clean and modern. Good location about a 3 minute walk to the Green Park tube station. Some mildew in shower, nothing major. Double bed a little small for two people. Also not cheap but it's Mayfair.
Please write at least 15 words
Lovely, attentive staff!
Location good Reception nice Room small, very narrow. tv controller hard to get to work Feel of dirty carpet Waiting long on lift
english atmosphere just in the hearth of Mayfair concierge too busy
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
An excellent hotel with very pleasant and professional staff. My only minor complaint would be the lovely fruit served at breakfast was too cold and the hot breakfast was self service and not as nice as if cooked to order.
Hotel breafast room and bar lovely, room a bit small. Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!
Closeness to a lot of major tourist attractions. Service charge. I think it is disgusting that I had to pay 78p for someone to remove two bottle tops.
The location in the centre of St.James is excellent. Quiet and understated comfort and luxury.
the location the room is small
Helpful and friendly staff The address was a little misleading as the main entrance was around the corner!
Staff very attentive & helpful. Needed to change room as one allocated initally by reception did not match description on purchase from website.
good TV no iron in the room
Is very close to the interesting point of attraction, like Buckingham Palace,National Galleria.It is in central part of the town but you have quiet.Also is very close to shopping area. The breakfast is good. The rooms are too small, also the bed.
especially the location
Very friendly personnel; great service!
the comfortable room the lights
location of the hotel was very good wasnt impressed when i read that the mini bar was free, then when i checked out and paid i found out that actually the alcohol im the mini bar wasnt free, so was very misleading and disapointing
Staff very friendly and attentive, very clean hotel, the doorman a treasure.
friendliness and helpfulness of all staff I found the table manners of some of the other guests quite revolting. The first morning I had breakfast in the dinning room was quite awful, I couldnt eat my breakfast because of it. There was no escaping this awful exhibition as I was sat facing these awful people
The spa, sauna, etc. The pampering had to be booked in advanced during weekend period as they didn't have availibility. The standard room looked worse than a good ibis or novatel. Not 5-star material.
Staff were very helpful, rooms were well appointed altho a little smaller than I had expected. Bed was extremely comfortable. Nice atmosphere throughout the hotel. Supper options were limited for vegetarians and the sandwich wasn't particularly nice.
I liked the upgrade we had from a duplex room to a suit.
we had dinner at the restaurant one evening, and compared to the price, the dinner was not good, further more the hotel is in our oppinion not a 5 star hotel, maybe four stars, not five.
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Service is fantastic
great service. high standards. helpful concierges. great location. very English.
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
very nice room and comfortable need a cofe station in room
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
quiet & comfortable, good location Room at ground level
Service is unreal, and location fantastic. The beds were very uncomfortable
Everything, service, beautiful and great location.
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
I loved the staff and the location. It is cozy and stylish.
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
The staff were extremely helpful and friendly.
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
Private. Classy. Charge too much for use of their telephone in this day when they should not
Free internet access The room are far too small not even for 1 person with two large suitcases.
The staff was very friendly and helpful. We immediately felt at home. The room was very comfortable (especially the bed).
The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.
The relaxing but professional atmosphere. The rooms were extremely comfortable and well designed. There wasn't anything we did not like during our stay.
Service was excellent, concierge and reception very helpful, great breakfast. Rooms a little small but beds enormous and sooooo comfy! Be back soon! Lack of kettle in room was the only small negative.
nice hotel the staff are excelent the room is small but very nice but
Excellent location, great design, very good service.
location, breakfast, room (small but okay)
The location of the hotel was excellent. Walking distance from major attractions, Green Park tube station and bus station. Everything in the hotel room including bed and bad were too large and tall, especially for a short person like me. Would probably be perfect for a person 6 feet tall!
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
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