Location was really handy. Rooms well insulated for sound. Some raggedy old towels provided and sink had sewerage smell. No bathrobes provided. Kettle provided but no teabags!
quiet, very clean and large rooms for anywhere especially hong kong
We had a very comfortable, convenient and enjoyable stay. Rooms and pool area were of a nice design. Internet charge of HK$100 a day was a little steep I think but it seems quite common in Hong Kong.
clean, big room and newly reburbished
Very good all round.
absolutely first rate hotel. Nice design, beautiful room, good public areas, very convenient to train and mall, near restaurants
size of the standard rooms no disposable razors were supplied
The condition of the hotel room is above expectation. The given rooms were having 3 super single size beds and the 2 rooms were arranged with connecting door. The New Town Plaza is also a very good shopping mall with variety of shops. NIL.
The rooms are fantastic
Walking distance to MTR and shopping centres, banks and eateries. Ideal location for short trips to Shenzhen.
Merkezi bir yerde Odalar çok küçük. Balayı düzenleri çok yetersiz.
Otelin çalışanları çok yardımseverdi. Otelin free shuttle ve airport transferi de gayet iyi bir servisti. Fakat Odalar non-smoking olmasına rağmen, sigara içilmiş ve çok kötü kokuyodu. Odanın önceden havalandırılması gerekirdi. Odalar çok soğuktu ve klimaların sıcak özelliği çalışmıyordu bu bakımdan 2 yaşındaki oğlumla çok zorlandık.
sabah otelden çıkış yaptıktan sonra uçak saatine kadar ücretsiz bagaj emanet bırakılabilmesi güzeldi.
This guest did not leave comments about this hotel.
The room was large for HK, nice amentities I will stay there again next time around Dinner buffet was overpriced
This guest did not leave comments about this hotel.
Very friendly staff, spacious room, clean hotel, excellent food, great bed and an experience we wont forget. Priced very reasonable and staff was more than helpful in all our request. Only regret was we didnt stay longer. Will visit again. Try the spa...worth the price.
Location The fridge not working. The alarm clock not working and showing wrong time
This guest did not leave comments about this hotel.
Everything feels OK except 1) No free internet servive and it is very expensive 2) No free breakfast and it is expensive.
Free shuttle bus service frequency should be increased. Should provide free internet.
Everything about my stay was excellant... the staff was friendly, the food was good at the breakfast, and although it is a little removed from Hong Kong, it was easy access to the Metro line, so easy and fast to get into Hong Kong.
The openness of the surrounding was wonderful consider Kowloon is such a busy place. The hotel was in the new territory near Hong Kong Chinese University, it's near the train station and easy to get to other smaller cities and central Kowloon. no
Hotel was nice new and new furnishings very nice, It is also located right next to a train and bus station so you can go anywhere in Hong Kong easily. The Concierge was great and so helpful in all I needed. and the staff was friendly and helpful. The only negative is there is not a lot in the way of shopping and local restaurants just a few little take out places and 1 breakfast place. Everything else was great and we could of used the hotel restaurants but I like to try the local eateries.
Staff was very helpful. We had all the comforts of home in Hong Kong.
Room , location and breakfast (food and view)
This gas to be one of the best hotels I have been fortunate enough to stay in and believe me, I stay in alot all over the world. Yes it doesn't have free wifi or a pool, but for the night owls out there, you couldnt want for a better location in HK 10/10.
location convenient; rooms well thought out and laid out; services and staff good.
Location, space, facilities The chairs were not comfortable. Not enough towels in bathrooms. Rooms not warm enough. Staff at front desk slow to respond to request. elevator man asked me every evening — every time I approached the elevator — "may I help you?" And planted himself in the wya of the elevator to prevent my ingress. Get someone with better memory that greets guests more warmly
The personal and friendly service
Location is great - right in the middle of LKF, a short walk to Centra I've stayed here a number of times due to the location and price, but the customer service at this hotel is the worst I've ever experienced in all of my travels. Staff is slow to do everything - check in, check out, wake up call, room service. You name it - they are terrible at it.
Service; size of the room; expresso machine;
Location. Superb! Really nice room. A little noisy on a Saturday night... and have to pay for gym facility.
Comfortable size hotel and good location. Charged for internet, exorbitant fee to extend check out for 2 hours. No coffee shop close or on premise.
location, beds v bad shower - always flooded. taps too close to sink & tub. In-room food poor
Its location We had serious issues with their housekeeping deaprtment consistently failing to clean our room on time/properly and some of their breakfast serving staff were exceedingly rude to my party.
the location is very central
manzarası etrafının güzelleşmesi için yerel yönetim ile işbirliği
manzarası, temizligi, banyosu, yagmurlu dusu ve kuveti, roofdaki lokantası ve terası banyonun camla ayrılması kullanışsız
odalar temiz /calisanlar guleryuzlu
Otel Temiz. Oda yeteruli büyüklükte. Odalar Temiz.
yatakları ve havluları cok yenı. otel odaları temız. ıngılızce bılen elemanları cok az. odalara su bıle bırakılmıyor suyu bıle para karsılıgı verıyorlar. klımaları cok az calısıyor.
otel temiz degil baska sansınız varsa tercih etmeyin
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
the hotel location,facilitis and the good service
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Executive loung very poor
Great staff anf great service N/A
The hotel staff are not expert , hotel rooms are not clean
Çalışanları çok iyi. Otelin etrafında çok kötü bir kokou var. Bu koku giderilmeli. Otelde internete bağlanmanın bir saatlik ücreti 120 HKD (yaklasik 18 USD), bu da bana cok tuhaf geldi. Tüm dunya'daki otellerde bu tur hizmetler bedava olduğu için otelin internet için bu derece yuksek bir fiyat istemesi beni cok sasirtti. Internet servisinin bedava olması gerekli.
Ulaşım kolaylığı,otelin fiatına göre kalitesi,kaldığımız odanın manzarası,yemeklerin kalitesi,personelin yardımı
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Location and service. Restaurant timetable. It finish very soon.
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Location, location, and location you have to pay for the internet
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
Spectacular location; hotel staff very professional and friendly. Overall good services.
tesisin yenilenen yüzünü beğendim Otelin yanındaki inşaattan gelen iş makinası gürültüleri beni rahatsız etti, fakat yönetimin odayı değiştirme konusundaki çabaları beni memnun etti ve odamıda değiştirmedim
Otel odaları konforlu, hizmet kaliteli. Çalışanlar güler yüzlü ve en iyiyi hizmeti vermek için çalışıyorlar. Özellikle SPA ünitesi çok iyi donanımlı. Odaların manzara sorunu var. Benim kaldığım oda boşluğa baktığı için karanlıktı.
Konum güzel rahat hotel
çok merkezi bir yer olması ve her yere beş dakika mesafede olması en büyük rahatlık
Banyo olanakları Klimalar biraz gürültülü
Merkezi konumda ve alışveriş yapmak için iyi bir lokasyonda.Limana ve Cavloona çok yakın. Odalar eski ve kirli.Tek kişilik odalarda pencere yok.Banyo çok bakımsız ve kesinlikle hijyen değil.4 yıldız değilde 2 yıldızlı bir otel olarak değerlendirin.Yataklar rahatsız.Sabah yan odada kalan birinin telefon görüşmesi nedeniyle çok erken kalkmak zounda kaldım.
televizyon kanallarında düzenlemeler yapılması gerek,hiçbir kanal izlenemiyor....
Excellent location for attending the trade shows. This is my tenth time coming to this hotel and like the hotels service. I would like to see the room rate include internet and breakfast as most hotels do. Internet rates are far to expensive if anything should be complimentary
Easy of travel convenience locally. But it is too far from Airport and it will be a rip off if you go by taxi.
The Hong Kong Mwtro's Quarry Bay station was just 5 minutes away. From there, you can travel everywhere in Hong Kong The high Wi-Fi charge and the rude behavior from the staff. They do not make me welcome. Apart from the hotel coffee shop and other food outlets, there were no other restaurants near the hotel.
We arrived at the hotel at 10am after an overnight 13 hour plane flight and appreciated that our room was immediately available to us. Then on the day of our departure the hotel happily stored our luggage until 4.30pm (at no cost to us). The hotel shuttle bus service that connects with the Airport Express Train made travel between the airport and hotel easy. The hotel was only a few minutes walk from the Quarry Bay mtr Station thus allowing fast and easy access to all areas of Hong Kong. The buffet breakfast was excellent with a variety of choice.
The hotel upgraded the room to Harbour Club. I must admit that after several times in Hongkong, Harbour Plaza North Point has the biggest room compared to other hotels (4 stars or 5 stars) that I ever stayed in Hongkong. The hotel location is also very convenient, easy access. Bus station and trem station are beside the hotel, and MTR station is only 2 minutes from hotel. Will stay again with family. No complaint
The facilities were all clean; concierge was very helpful. The Internet fees! In this day and age, they should be able to provide free wi-fi!
They upgraded me to a better room and overall the front office staff were some of the most helpful I have experienced Nothing
Hotel reasonably well located on HK Island. Swimming pool a bonus in humid weather. Reception staff could learn how to smile!
To many extras, comfort wise other 4 star hotels offer better deals, wouldnt stay there again the price did not reflect the real value of the hotel
Nothing It's beside a casket; no shopping complex nearby.
Excellent location , 2 min from MTR to Central and 7 min to Central HK, 25 m clean swimming pool, good breakfast and perferct buffet lunch.
odalar çok küçük olmasına rağmen içinde herşey var... odalar çok dar...
Binanin goruntusu cook guzeldi! Personel temizlikci harIc yardimsever ve konuklara yardimci olmaktan pek memnun degillerdi.
Otel ismine yakışmayan bir konfora sahip daha doğrusu konforsuzluğa odalar çok küçük
30 katta kaldım inanılmaz bir manzarası vardı.
Central station a servisi olması cok iyi..Cunku baska sartlarda ulasım zor olurdu..Alısveris merkezine uzak, metro yok..Aksam 19.00 dan sonra servisi de yok..Kowloon dan otel transferi yaparken Central Station dan valizlerle taksi duragi aradik.Durakta 25 kisi kuyruktaydi, bir saate yakin taksi bekledik..Otelde koridorlarda ve özellikle odalarda (verdikleri elektronik anahtar kapıyı acmadıgından iki oda degistirdik) sinmiş tanımlamakta zorlandığım bir rutubetle karışık, tütsü kokusu var, sanki Hindistan daki otellerin kokusunu anımsatıyor... Sanırım kokunun giderilmesi çok zor, uzun ugraslar gerektirir...Servis saatlerini gec saatlere de kaydirabilirler....
Hong Kong exhibition centera yakınlık, havaalanına yakınlık, Internet system
check in ve check out sırasında vakit kaybetmeden işlem yapılması ve hava limanı transferlerinin cok hızlı ve problemsiz olması
Şehir merkezine yakın, ilgili personel, genel olarak temiz ortam Kahvaltısı zayıf
Personel güler yüzlü ve yardımsever,şehir merkezine yakın,yürüyerek de şehir merkezine rahatlıkla ulaşılabilir olması avantaj. Katlarda ücretsiz wi-fi olmalı,resepsiyonda otel ile ilgili bilgi verilmeli,otelin çevresi ,önemli mekanlara yakınlığı,varsa gidilebilecek turlar, ziyeret edilebilecek yerlerle ilgili broşürler bulundurulmalı.
Odaların temizliği ve dizaynı çok güzel .Konumu çok merkez de değil ama ulaşmak da zor değil.Bir daha gitsem aynı oteli tercih ederim.
Hizmettte eksikleri cok, kahvalti fiatina gore cok kotu, oda hizmeti zayif, cok daha iyi olabilir otelden ayrilmadan ucret kesilmez bu otelde ucret daha ayrilmadan alindi cok yanlis, en son cikarken ucret musterinin hesabina gore kesilir tahsil edilinir, buyuk hata yildizlarini bir daha kontrol etsinler yildizinin oteli degil Oda hizmetlerine dikkat etmeliler bir kac defa sampuan birakmadilar kendim sampuan almak zorunda kaldim , kulak temizleme cubugu yok hic olmadi, halilar cok kirli, sabah kahvaltisini daha iyi yapabilirler, calisanlar hayir kurumunda zorunlu calisan gibi, yani hayrina is yapiyormus gibi calisiyor, bunlari oncelikle duzeltmeliler ve en onemlisi guler yuz yok denecek kadar az.
fuar alanina yakinlili ve manzarasi guzeldi MS CANDY KWAN denilen personelleri berbat. Gecen senede ayni calisanla problem yasadim , bu sene de!!! Musterilere yaklasimi cok kotu ve saygisiz . sirf bu yuzden otelde bir daha kalacagimi sanmiyorum.!!!
Çalışanlar oldukça yardımcıydı. Şehir Hong Kong adasında oldukça merkezi bir konumdaydı ve fiyat açısından oldukça iyiydi.
hongkong fuarının karşısında metro istasyonuna 300 m. nezih sakin bir bölgede. aynı zamanda eğlence mekanlarına çok yakın. limana yakın alisveriş merkezlerine uzak ama hem gemi ile hemde metro ile istenilen yere çok kolay ulaşılabir. otel odaları çok dar ama bu hongkong un tüm otelllerinde böyleymiş. hatta bu otelin diğerlerine göre özellikle ibis e göre çok daha geniş olduğunu söylediler. kahvaltı imkanı güzel ve yeterli . ortam temiz ve koku yok. fiyat cazip gelirse kalınabilir.
En önemli̇ avantaji fuar alanina yakin olmasi. çalişanlari da çok i̇yi̇. Otel bi̇raz eski̇ kalmiş yeni̇lenmesi̇ni̇ tavsi̇ye ederi̇m
Elemanların güleryüzlü, yardımsever olması.Fuar alanına çok yakın oluşu. Lobisi çok küçük ve yetersiz.Restoran yemek menüsü yetersiz.Odalar arasında ses izolasyonu kötü.
The pristine room with comfy bed and lovely bed linen. Excellent dinner buffet. Access to the shops. Lovely helpful staff
It is comfortable hotel with great access to HK and the airport and the local stores
Very nice and clean room. Extremely slow wifi
staff could not explain charges on the bill at checkout. Staff sent us to food court in mall 10 minutes before closing for food. staff was completely disinterested in helping us find our way around the city, only wanted to sell the tour and then would not talk to us. Early bird breakfast was 2 pieces of fruit and 2 pieces of bread that had been sitting out for 90 minutes and when we asked for more food (at 5:30am) no one came. Then we had to ask in the buffett for someone to restock the early bird as we were checking out for an early flight and they brought a little fruit, no coffee, no more bread/pastries.
Location, easy access to airport No Accor points credited for booking through agency. I chose the hotel to get points, should I be punished like this? It will affect future decisions
Room cleanliness and outside view from the room.
Because we were only staying there to finish out the last few days of our trip (we had been in HK for 5 days, went to Singapore for four days, then came back for a three day layover before going home), the proximity to the airport was great. It's nice that there was a mall attached, with the MRT right there. If you are in HK to go the Disney, that's easily accessed, as is the Po Lin Monastery & Big Buddha. The airport shuttle was a definite positive, and the airport is literally five minutes away. The pizza we ordered from room service was actually decent. While the MRT is right there, it's a 40-60 minute trip to Central and Tsim Tsa Tsui- where all the action is. Of all the hotels I've stayed in in my life in various countries, this was the first in which I had to pay for wifi. It was $200HKD/24hrs access. The staff was not very attentive. If you try to call the concierge from your room, don't bother because they never answer. You have to try three different lines before reaching anyone. The only immediate answer we got was when ordering room service. You can pay the same amount per night and get nicer hotels with more amenities in HK.
Convenient to airport, shopping mall and MTR transit system. Rooms were comfortable. Food on the buffet was OK but not real good for both breakfast and dinner. Currency exchange rate at the hotel was not good (7.3 HK$ per 1US$). It seems like the exchange rate at every other exchange location in Hong Kong was at least 7.7 HK$ per 1US$.
Located in a mall, so lot of shops nearby. Easy transportation to the airport Couldn't find the shuttle to get from the airport to the hotel
The shuttle bus service to and from the airport was very handy.
close to airport and helpful staff no
Clean and we'll laid out No Internet in room unless wanting to pay premium