internetin bedava olması çok iyi birşeydi fakat gittiğim gün internet bozuktu ve bütün gün düzelmedi.
Yeri mükemmeldi,Dekoru ferah ve rahatlatıcı idi.Sessizdi.Gelenler kaliteli idi. Hiçbirşey yok
hotel eskimiscamlar acilmiyor
Yeri tam tren istasyonunun karsisinda, ulasim cok rahat. Ozellikle roma'dan gelecek olan misafirler icin lokasyon bakimindan cok memnun kaldik. Otel cok temiz , odalar cok genis, kahvaltisi basarili.
A beautifully furnished, neat and simple hotel. Quiet and comfortable room with spacious bathroom.
The location of the hotel was superb! (Right next to the station, walking distance to sightseeing spots etc. Staff were all very friendly and helpful. I would love to stay there bext time I visit Florence.
the room is perfect, everyone should stay in this hotel when you travel to Florence.
Right opposite the train and bus station so,if one is travelling from pisa,like we did,once there you don't have to worry about how to get to the hotel.Beside it's close to the centre and the river Arno.Very comfortable beds. We did not like the hot breakfast but the rest is ok.Initially i did not like the interior as it's a bit old and i was expecting a nicer room like the one shown in the pictures when making our booking,but then i got used to it.
It was hard to find our room in the new wing.
no comment. we only state for couple of hours and check out at the morning 5:00 a.m. we have 4-5 pcs big luggage but no one come to help us to handle the big luggauge when we step in the hotel, they just look at us.
Fantastic hotel. The room was very big and tidy. It had a wonderful view on the city.
The hotel has a great location but that's about it. The room I was given was #400 and the only nice part was the bathroom as it looked new. Tint room and very dark Hated the room but I am sure they have better rooms but wasn't given an option to select while booking
The location was good. The lobby smelled bad every single day we were there. The bathroom shower leaked water all over and created a mess. It was not as nice as I expected for the price.
Good breakfast and is in a clase location to move around It is too noisy for being next to train station, my room has the windows that did not close properly and when reported they personal just had excuses and told that they were no other rooms available . Seems the motto that client never has the reason, not even a refund !
Otel ücretine göre oldukça iyi. Sabah kahvaltıları güzel.Aileler için çok uygun.Araba ile giderseniz otoparkı 20 euro yandaki ana cadde en ideali. Merkezdeki yapılara yürümek için çok yakın değil ama uzak da değil. Otel temiz interneti ücretsiz sağlayabiliyorlar. Otopark ücretlei çok pahalı.
Merkezi konumu, tren istasyonu ve otobüs duraklarına yakınlıgı cok guzel. Otel yenilenmis, odalar sık ve temiz. Kahvaltı malzeme cesitliligi ve kalitesi iyiydi.
Şehire ve özellikle istasyona çok yakın, odalar temiz ve yeterli büyüklükte,ücretsiz internet erişimi güzel,kahvaltı oldukça zengin ve iyi,tavsiye ederim.
İstasyona yakın olması bir avantajdı fakat 4 yıldızı hak eden bir otel olduğuna inanmıyorum. Hemen yanındaki otel de 4 yıldızdı ve arada çok fark vardı. İlk girdiğimiz odada banyo kokuyordu, bildirdiğimizde neyse ki daha iyi bir oda alabildik, bu konuda esnek olmaları iyi, fakat beklentilerimin çok altında kaldı. Şehrin içinde olması en büyük avantajdı. İnternet wireless var yazıyor fakat kısa bir ethernet kablosu vardı, wireless da 4.katta çekmiyordu, odada hiç kullanamadık. Design odalarla tanınmak istiyorlar gibi bir hava vardı otelde, normal odalarda da temizliğe dikkat ederlerse iyi olacaktır.
Çok güzel bir hoteldi. Odaları çok güzeldi, kahvaltısı çok güzeldi ve merkeze çok yakındı.
Good central location in city, Friendly and efficient staff, Comfortable and clean room.
the wonderful lounge area...very welcoming/friendly staff all around..Comfortable rooms and a great location....great experience
Great staff, great location, free assortment of amazing foods during happy hour 6-8pm...... Highly Recommended
The concierge/front staff, where absolutely fantastic. Helpful and with a smile. Reviews completed on booking.com indicated cold reception/assistance by front staff. Our experience was actually very different, perhaps because we could speak a bit of Italian. Overall fantastic front desk, helpful in every way. Great location of the hotel and very tranquil considering it's situated in such a central and great location. Hotel rooms are small however this is not unusual for hotels within any european city. The senior staff for the breakfast service was very efficient, however quite cold and impatient. The service was of great standard.
very beautiful hotel, wonderful location the prices are a little bit high!!!
Nice place, Perfect staff
The hotel was located right beside all the sightseeing and shopping. The rooms were extremely clean and the breakfast was excellent.
Value for money, a bit anonymous, ok breakfast buffé, good service. The hotel only has wifi in the lobby and they charge for it which is not up to date i terms of hotel standard 2010.
Went on a romantic getaway with my fiance and this place was exactly what we were looking for. The location is outstanding, price amazing considering what we got. Staff was so, so accommodating. Loved the hotel bar, the bartender was amazing. They have happy hour every night too, and it was great fun. The bar didn't have computers, so i felt like the bartender got bogged down in paperwork when he could have been mingling with customers.
Excellent location, close to everything. Very friendly and helpful staff. Nice bathroom. Nice selection of breakfast with tasty pastry and fresh fruit. Internet access is outdated - a computer in the lobby or wired in the room, both charged and quite expensive.
I stayed for just one night there are no special comments, but the cleanless of the hotel, location and the information on website is in line with the quality of the rooms.
Good wifi, safe location near good restaurants, helpful staff AC was adequate Power in the room that required key card was finicky and turned off automatically many times
Location is good. Close to Duomo, only few minutes walk away. we stayed in a room with my kids (4 people total) where we had enough space for each. Large room, comfortable beds, nice bathroom, clean and quiet. Only breakfast is not enough. Price is little bit high buy all hotels in Florence are expensive though.
Very classy. Staff was extremely helpful. Locations was perfect. nothing! everything was great. If there is anything that might be chnaged a little is that the breakfast staff could be a bit more attnetive. This is a suggestion not a complaint.
Good location,room quiet,arty and quirky design,staff friendly,breakfast very good. Air conditioning did not work for three days,after repeated requests an engineer fixed the problem.Asked for a discount,they took the price of a bottle of water off the bill - 1 Euro ! Garage next door extremely pricey,no off street parking,suggest a cab or walk to the hotel.
We enjoyed the beautiful building and the location. I am sorry to say, but the staff was very unhelpful and very unfriendly. We stayed at a hotel in Rome called the Suite Hotel near the Piazza de Republico and had a wonderful experience. The staff was so friendly and helpful. Your staff coud learn from this staff on the proper way to take care of guests.
Excellent breakfast A private function was held in the bar/reception area which meant hotel guests could not sit or have a drink that evening. We had to show our room passes to gain entry into the hotel.
This was one of the best hotels I have ever stayed at. It is centrally situated to see all the key museums in Florence. The staff were very very helpful and always had a smile whatever the request. No
Spacious and Comforable bedrooms and excellent lobby spaces. Comfortable Air Conditioning
the location was good and the design of the hotel was fantastic The big problem which would make me not stay here again was the noise from the street below - i couldnt get to sleep at all and the noise when on till well after 4am - I reccomend that the hotel use double glazing so when people stay in the hotel they dont have to sleep on the bathroom floor so they shut the noise out - or supply earplugs.
Clean and comfortable, Bar closed at 10pm and on one day it didn't open due to staff illness, whilst other staff seemed available but doing nothing.
The location was great. It was quiet and the room was big by most standards, but by Florentine standards, it was fabulous (205) The staff were thin on tha ground badly organised, I struggled to get more than 4 hangers in the wardrobe! Is the little things that make a big difference because they should be in place.
odaların konforu çok güzeldi..odalar ferah ve temizdi...otelin konumu iyiydi<< resepsiyondakilerin tavırları ve davranışları hoşuma gitmedii
İstasyona yakın olması cazip, şehrin her yerine yürüyerek ulaşabiliyorsunuz...Its very close to train station and suitable for everyone...You can walk everywhere you want...
Otel çok hoşuma gitti.Siz böyle bir anket göndermeseydiniz ben özel olarak teşekkür maili atacaktım.Odamız harikaydı.Otel çalışanları çok güler yüzlü ve yardımcıydı.Tertemiz ve merkezi.Çok memnun kaldık.Teşekkürler. hayır
Konum olarak çok güzel bir yerde .Yürüme mesafesinde tüm tarihi yerlere ulaşabiliyorsunuz.Serviste çok güzel , odalar rahat
Odalar gayet sicak ve iyi tasarlanmis. Otelin yeri kentin onemli yerlerine cok yakin. Fazla beklentisi olmayanlar icin gayet yeterli ve sevimli bir ortam.
Konumu hairkaydı, otel yeni dekore edilmiş bu yüzden gayet güzeldi. Sadece yataklar çok rahat değildi
Lokasyon mukemmel.Odalar temiz.Eger sehri gezip sadece uyumak istiyorsaniz dogru secim. Kahvalti daha iyi olabilir.
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
hospitality of the hotel staff...
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
The location plus how clean the room and bathroom.
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
excellent position. Spacious room. friendly but efficient staff no
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
otel her acidan cok güzeldi. sehir merkezine fazla uzak olmamasi, kahvalti, temizlik, hersey ideal .. otel calisanlari biraz daha güleryüzlü olabilirlerdi rezervasyondaki görevli bayanin, otelin sehir merkezine servisi olmasina ragmen taksiyle gitmemizi tavsiye etmesi ilgincti.
free internet club / excellent breakfast We were not given good room on first night, when we demanded , our room was changed to better one.
Hotel staff smooking in a office on the first floor and the office door was open at all times, the corridor was smelly. Room was noisy the whole night. The breakfast didn't included vegetables. Otherwise, good hotel.
the location is exellent walking distance to any where
It is close to the main railway station (Santa Maria Novella = SMN) and to pretty much everything. Don't get confused with the other stations (there are 4 or 5 in Florence). It ain't cheep, though.
The staff. The rooms were shabby and the noise level from outside was very loud.
convenient location, able to book into room two hours early. safe did not work, bathroom window damaged
From Canada, on a 3 week November trip through Italy we chose this hotel as it was right beside the train station and walking distance to major Florence sights. The rooms were quite old and basic but clean. The Internet was free and worked fine in our room. The breakfast was among the best on out trip. The toilet did not work and despite repeated requests was never fixed so we had to resort to dumping water down the bowl.
The staff - very helpful and friendly. Internet access and in good location for the station and airport transfers breakfast was good but not amazing in that some fresh fruit would have gone down so well.
close to train station, large rooms, helpful staff, great bus-boys at breakfast. Breakfast was good. Low water pressure. Rooms were dingy. Noisy.
Overall, we are very satisfied with this hotel: staff and room services are both very good, clean towels everyday, and location is excellent. This is a no thrill hotel but for toursits spending most of the time touring the city, we endorse whote heartedly. room on the small side.
The free Wifi, good selection at breakfast buffet, the location near the train station, and nearby supermarkets.
The hotel is very cose to downtown.
eger sehrin merkezinde olmak ve alısveris yaptıgınızda aldıklarınızı butun gun elinizde tasımak istemiyorsanız bu otel cok ideal. Tek kusuru bir apartmanın 3.katında olması ve asansorun olmaması.calısanlar her istediginizi guleryuzle karsılıyorlar, bavullarınızı da tasıyorlar. 5 cayı ve minibar ucretsiz bu da artısı. Biraz daha temizlige onem vermeleri. Fincanlar bazen lekeli olabiliyordu. Birsey dusurdugunuzde merak edip yatak altına bakmayın.
yeri çok merkezi kahvaltısı kötü ve kahvaltı yapılan salon çok küçük
Otelin konumu çok merkezdi. şehrin tam ortasında . tren garına yakın oluşu çok avantajdı. çalışanları güleryüzlü.
Oda gayet buyuk ve temiz. Calisanlar her konuda cok yardimsever. Fiyata kahvalti dahil ve gayet doyurucu cesidi fazla. Otel tren istasyonunun tam karsisinda cok buyuk bir rahatlik sagliyor. Tarihi bolgeye yurume mesafesinde. Banyosu sadece odaya gore biraz kucuk ama cok temiz.
Merkere yakin olmasi tek olumlu ozelligi Asansorleri cok eski ve yavas,oda fiyatlari gereksiz pahali
Lokasyon olumsuz bir durumla karşılaşmadım.
Very friendly personal. Good location, 5 min. to the Main station, 5 min. to the dome, in the old part of the city. Breakfast for Italy ok. Very clean. Because the hotel is directly at the Piazza Santa Maria Novella, it's a bit noisy at night.
Location of the hotel to the trains/bus station Nice room and view over the square Goof breakfast facilities
The location is very convenient for shopping and nice restaurants nearby.In general it is a comfortable, elegant hotel. This time our room was on the first floor and we could hear the noise from outside. The particular room's bathroom had a musty odor.
The room we were given was dark, needed lights on all the time, overlooked a dingy and noisy (half the night) back lane. The hotel was expensive for the quality of room offered. We did not think it rated four star.
A comfortable stay in a good location. It is a short distance from the station and within easy walking distance of the main locations. The staff were helpful and cheerful, especially in the breakfast room.
Everything was perfect as always. The hotel is central to transportation and the city center which is great. No
The hotel is well located in the center of town, near train station and all the old city attractions. Breakfast was excellent wit lots of varieties.
Excellent breakfast too much noise from the windows not sound proof enough.
Good position, Nice hotel, Fair price, but could be much more expensive A little bit noisy in the night. Windows with double glasses should be needed
Location, convenience for station and restaurants Our room only had a skylight so no view - suspect this would be true of all 5th floor rooms;
Otel çalışanları çok cana yakın davranıyorlar. Verona'da bir otelde unuttuğumuz cep telefonumuz için ücret talep etmeden ilgili otele telefon açıp cep telefonumuzun gönderilmesini sağladılar. Kahvaltısı tatminkardı. Otelin lokalizasyonu tam anlamıyla çok mükemmeldi.
Otelin konumu muhteşem,terasındaki manzara güzel Otel pisti,halıda lekeler vardı, banyo kullanışsızdı.Kısacası sadece konumu için fiyatını ucuz bulursanız kalın
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
very good hotel very helpful staff!everything was perfect no
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff
It was one of the places I have ever been ther eis nothing to complain