The decor and location of accommodation near to a great beach
Very clean, polite and friendly staff, very central to restaurants. Lack of anything Indonesian ie tropical gardens, Indonesian music etc
Big, spacious rooms, great restaurant and bar, great beach outlook. Perfect location for access to shopping areas, spas, pubs, restaurants. Beach across the road is perfect. The whole pool arrangement is not good. Too small, too many steps, very dangerous for kids. The width of the pool near the bridge encourages kids to jump in. I bet a lot of injuries are sustained around the pool. I would also like to see more thought go into shielding the third and fourth floor balconies from other guests. It feels like everyone is watching you. I know we stayed in peak season, but on balance, I also think the accommodation is expensive.
O-CE-N has a good position, the hotel is very new and the staff is professional. The beach is only 10 meter from the hotel and in the zone there are many facilities for surfer, many clubs and resturant We needed to manage the price for the hotel taxi because they asked 4 times comparing how much we paid for the normal taxi... arriving to a price that was double.
Location is very good, cutomer service and staff is nice, rooms are spacious and comfortable. Gardens are lovely. It's hard to move around with stroller as there're stairs everywhere. Not enough funs/ A/C at breakfast area. Depending on the room you get, could be a little noisy.
The Location of the hotel / proximity to the night clubs on the right ie cocoon, dejavu and 66 and restaurants on the left ie zanzibar and a few others. The pool... a bit dissappointing and the Room Service...always running late.
It felt safe, and was clean and relatively new. The clean marble look is great, but can be slippery in the room and poolside. Also, the shower floor was not level, so the shower water pooled in the middle of the bathroom instead of going down the plughole. This made the slippery situation even more dangerous (especially with children).
Nice, clean and big rooms. Good food & excellent staff. They invoice in IDR, so when you've made your booking in US$, you probably gonna pay some extra dollars because of change rates.
The pool looks beautiful but is too deep with no shallow sections so hard to just relax in unless you use the kiddies pool.
Nice hotel, good food, nice location...the beach was dirty and needs to be clean with a group of people every day, the hotel should really employ few full time people to do the job of cleaning the beach from all the dirt that gets whashed up on the shore!
Our young girls (7 and 8 years) enjoyed the pool....as there seemed to be plenty of other kids to meet. The pathway along upper edge of the beach was great for running (exercise), while the beach itself was not. The hotel needs a facelift. It seemed a bit threadbare in places....
Please write at least 15 words
We enjoyed the proximity to the beach, the huge garden and the set-up of the rooms in individual houses in the local style. The rooms and especially the bathrooms need to get a good clean and small repairs should be undertaken.
Very relaxing, very polite staff. Rooms/bathrooms could be a bit cleaner .Not enough etertainment in the evenings.
Staff were very good and polite.
beautifully maintained garden, easy access to beach, good spa, friendly staff I had booked an additional night (after previously booking 4 nights) via booking.com, however, when I checked in, the hotel had no knowledge of this extension of my stay. That was confusing since booking.com had already confirmed my reservation. The hotel eventually booked me another night, but in a more expensive room.
Staff were fantastic, always friendly and smiling. Fantastic location for our family in the gorgeous Sanur. Beautiful pools and good kids club
peaceful atmosphere and staff hospitality, and of course the beach. Breakfast was not included in the rate which was a bit surprising and extra charge for breakfast relatively expensive!
The friendliness of the staff.Breakfast was very good.
Very friendly staff. We ordered a transfer pickup from airport to hotel but it did not showup. Sincere apologies from hotel management were accepted and without asking ourselves, hotel management arranged a transfer to the airport on our departure at their own expense. Costs for SPA treatments are significantly higher compared to some Spa Salons -not related to hotels- in the near area of the hotel, which have similar facilities.
Lovely lobby, beautiful gardens, nice main pool, gorgeous infinity pool and bar area. Good food and noy ridiculously expensive. Excellent location and modern clean rooms. Beds were huge and soo comfortable. The bathrrom looked unfinished as the walls near the toilet are painted yellow while the rest of the bathroom was tiled. It cheapened the bathroom. Also the shower head is too big and powerful for the small space and water went everywhere whenever we used it.
Live band Non-smiley receptionist
overall not in the same league as other comparable properties meals
Used the spa, swam in the pool, went shopping in Leigan, gained transport from outside of hotel at great rates, easy access to resturants The prices of the food, alcohol, spa and other services were expensive to start with and then a 21% tax and service fee was charged, this just encourages people to go elsewhere for these services.
Calm and not noisy Wifi was not free
Nice pool and breakfast Very big hotel, rooms need refurbishment, when you book ask for the new ones.
Foods is very good.Nice ambient.Personal services it's ok.Long distance to the beach. Don't use taxi service from the hotel
The staff were all fantastic, especially Pandi who worked at the pool/activities desk. The free scuba diving lesson available at the pool were a lot of fun. No
roomservise is very quick and good. the staff in loungebar very nice but didnt see when our glass was empty and when we order take a long time when we get the drink.
Great atmosphere, very competent and friendly staff, good food. Location away from beach compensated by free shuttle bus. Internet speed next to nothing and very high priced
The staff is very friendly, they really made us feel at home. Excellent breakfast buffet, fast and proper laundry service. Good restaurants, Sanur Harum and Komodo. Enjoyed the live musicians. Free transfer to Sanur center and private beach of the hotel. Free internet connection via cable (UTP; RJ45) in Pool Side View room. Good wireless reception in whole hotel area. Tourism desk. Good security. We recommend the Pool Side View room, the easy access to the swimming pool is very nice. Excellent adjustable airconditioning. No free internet in Superior Rooms. The bathroom is fine and clean, but can use some renewal.
The upgraded room was excellent - access to the Club Room was a terrific feature. Excellent gym. The pool was a good configuration although they had to clean off the green bacteria almost every day [perhaps chlorine levels were a little low?]. Some of the reviews I read about the hotel were either wildly positive or the complete opposite. we were a little concerned about our stay prior to arriving as a result of these reviews. However, the hotel was well set out and we had a terrific stay. The service time from ordering to receiving a meal in the cafe was quite slow - but it is Bali!
Great staff! Fine on information and efficiency. Friendly and knowledgable. Good internet connection (free). The hotel is a bit 'jaded', 'tired', 'old'. The rooms need renovation, especially the bathroom, with many fixtures not quite in working order.
Pool area was nice and tropical. Lobby area had nice gift shops. Breakfast buffet was good. Room was worn and outdated. Twin beds were better suited for a dormitory. Called to have refrigerator unlocked and no one ever came for the two days we were there.
Excellent service and facilities in a wonderful setting
The rooms were excellent and all other facilities superb. The staff were helpful and attentive. some aspects of room lighting could be better
fantastic service by staff, nothing too much, always called by first name, amazing villas, facilities.. swimming pool was a little bit cold in the villa.
The hotel is excellent and the staff were very kind and cooperative. Additionally, the price was very good for a luxurious villa. The Internet signal was so weak that it frustrate me, even after informing the hotel. The hotel location was faraway from the seashore. Mosquitos have been a big problem also.
The stay was great, they were pleasant when we asked them for a late check out, and even packed us complimentry early breakfast when we set out early one morning. The breakfast buffet was classy, although there weren't as many options as you would expect from a five star.
Total privacy Location
The Yani Hotel Bali is located in a nice area if you want to travel around the island. In terms of conditions is not the best hotel. Specially our room, which was supposed to be Superior. Not so clean and also the employees didn't expect the room needed to be clean. The breakfast was not good, during my stay (18 days) it was always the same. AC was not working properly.
This is one of the worst place I ever stayed and definitely the worst quality-price deal. The hotel (it is more like a motel) is in the middle of nowhere. The room was dirty (brown spots on the bed sheets and all over the floor and walls) and full of mosquitoes; the bathroom drain was covered on hairs and it flooded after a shower; the air condition did not work. The staff was rude too. Attached to the cafeteria there is a kind of “karaoke” with blackened glasses and loud music on from 8 am, a very weird place.
Clean room Very very noisy : wedding in the restaurant right in the center of the hotel with very loudy music, we couldn't speak to each other in the room although we had a room far from the restaurant; the next day, there were a band rehearsal in the same room (for a congress) which started at 8 in the morning, the music was so loud that the window shivered!I asked the staff the day before if there were a wedding coming, they said "noooo, no weeding, no noise" although there were the bride in her white dress standing in front of the restaurant! The breakfast is awful and the garden smells very bad. The staff barely speaks english. Definitely don't go there
It was good to be away from tourist and meet more locals and local Warungs The cold food at breakfast.
The staff who help. the hotel is not worse to pay even 20 $. Old, no internet in room, no garden. Dark rooms