Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
outside noise level, some double glazing would be useful
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
Contemporary style and location right in the centre. Breakfast is just superb with a special for their yogourt and cooked plates. Staff utterly friendly and accomodating. Cleaning ladies very helpfull. Being located on Long St with Bars and Restos everywhere, it is pretty noisy at night. However on the 5th floor it gets fine. Otherwise room was beautiful and overall hotel is great.
Nice room and nice service A little bit noisy : the windows are too thin to block all the noise from Long Street which is noisy street at night
Great location, great design, amazing rooms.....in other words: perfect! Breakfast is poor....you don't understand if the "breakfast included in room price" means continental breakfast or all inclusive, since the staff is handing a menu with prices.....another thing, we came to have breakfast an hour before the official breakfast end time and there was almost no food available....
Great view to Table mountain from the hotel room.What a way to wake up!A bit noisy from the street,but with earplugs,you won't notice.Restaurants,shops,museums etc in the neigbourhood.
After having stayed at all category og hotels for 30 years; this is the most pleasant receprion staf ever. A bit noice from the street, bars and trafic. Hope some will be better after consruction work is finished
Perfect Hotel, good location. Situated on a very loud street where security is an issue. Surroundings (aka streets) are not well maintained. Be careful at night.
Helpful staff Noise ++++++ - the hotel is located above a nightclub, surrounded by bars and opposite a backpackers on the only party street in capetown. Do not stay here unless you intend to party and be the last in bed each night a sunrise!
The room (602) was absolutely beautiful with the most stunning view of Table Mountain. Staff were very helpful and pleasant. The garage parking included in the price, was much appreciated and an added bonus when you compare to other hotels parking situations. windows urgently need a wash (on a more regular basis at least) and the shower door did not work (room 602) - a fault from the installers - which the hotel staff should have picked up on a walk around when building was finished. road was very noisy.
In trying to create a balance on all the above points, lack of sleep can lead to murder..... I loved every thing about the hotel, except the unassuming, hidden noise factor that takes over from 11pm -4am every day. Please sound proof the window area.
The hotel is well decorated but dirty, hairs in the bath etc. The location is shocking, it's extremely noisy (Sunday night clubs go till after 4am). We left after 1 night as we had no sleep, and were very disappointed with the hotel and how our problems were dealt with. Everything
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
the fact that sex workers are alowed on the premises.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
What is there not to like? ha ha
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
A quality hotel with a nice feel and ambiance with top class facilities
The staff were very considerate. it was peaceful. the food was excellent.
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Total experience.feel good feeling.breakfast
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
Very nice room, well located for the v&a Waterfront and the City Centre
No free internet access. Restaurant not up to the 4* rating.
Walking distance to V & A The suites were adequate for couples, but I would certainly not be recommend this hotel for acquaintances traveling together, clear glass to the shower and no wall or door separating the bedroom from the bathroom is not ideal for those wanting privacy. The hotel had a feel of a council housing block. Won't be returning
Comfortable hotel with kind friendly and helpful staff. Close to the conference center and shops. Very good transport system.
Proximity to the Waterfront was good and there is parking for visitors. Lack of good printing facilities and Internet access.
manager, bobby-lee was great...made us feel at home.thanks dewald needs to brush up on his customer service, if i am the client i need to be treated like i am the only one who exist in that moment, we had an incident at the hotel where the the panic alarm went off and we paniced and rush out, justine ask what was going on and dewald just rushed pasted us....
Great facilities and pleasant environment
Proximity to waterfront
The security was excellent! Staff very helpfull and friendly!
Room very good standard with all modern appliances etc Disjointed services - Reception in a different building to bar/restaurant Access by road/path to V & A Waterfront was very difficult despite being nearby Reception Staff not very helpful but other staff very pleasant
Staff were efficient, helpful and friendly. Room was clean in a state of good repair and well fitted out No parking outside hotel entrance when wanting to book in
The super friendly staff, especially those on duty in the breakfast room, totally lifted my mood. Inexperienced check-in staff.
I think the staff was extremely friendly and professional. Great breakfast buffet everyday. It was within walking distance of several areas I wished to visit.
Staff were very good and went out of their way to help. Room service and service in general was fast and responsive. The hotel also demonstrated a good eye for detail.
The general convenience of the location.
The lofts on the top floor had excellenet views onto the waterfront and the world cup stadium in greenpoint. The staff are very friendly both at the front desk and in the breakfast room. the rooms and hallways smelt of smoke. I needed to change my loft twice before I was given a loft that had no smoke odour.
the glass tiles in the bathroom the room and hall was very dark, the elevators were slow and cranky, the staff was either swamped or confused
The location was wonderful. It's walking distance from the Waterfront. The staff was friendly and the room was amazing (we paid a little extra for the suite and it was very much worth it!). We had to get our keys re-coded every other day. We came to realize the hotel was resetting the room code every day, which was very annoying. The cleaning staff would miss things...something different every day.
Good location with pleasing decor and excellent breakfast We had beautiful loft room with balcony, very spacious but with inadquate storage space for our clothes.
Nice rooms. Proffesional and friendly staff. Excellent breakfast. The hotel is near the Waterfront and we could see a bit of the sea from our window. It is also close to the citycenter and during daytime we could walk there.
Absolutely nothing, it was the most awful hotel I have ever stayed at, I would never recommend staying here and will not return. Very noisy property, unfriendly front desk staff, major complaint was noise both from traffic and from loft room above whereby you hear people constantly walking up and down the stairs. Awful.....
Fantastic staff and service attitude and solution orientation is world class. The treatment how they prepared the room for our anniversary was unforgettable.
It looks pretty and they do serve a good breakfast. Service, if you press 9 at a hotel, you should be able to get the little basics and your reception could not even provide mini size toothpaste. You have comments block on the website when making a booking does anyone look at it, it was the night of my brothers honeymoon, and I booked there because of recommendation from other families, only to feel embarrassed, that they had single beds.
staff friendliness Access to internet and ironing services
location good, staff excellent, service very good. Nice and clean hotel overlooking the sea. View from the bedrooms to die for.
helpfulness and friendliness of staff
it was really a nice place. bathroom a little old, but overall great
Good breakfast not far from Waterfront, and Table Mountain. We had a sea view from our room.Think it is was safer here at the sea front rather than staying in Cape Town city centre. Outside swimming pool was closed as we were there in the winter (July) The bar only sold bottled beer would have liked a pint of draught beer.
Good location as we were close to family. Shower not ok. Difficult and extremely expensive i-net connection, only working at the central PC desk of the hotel. Elevators following their own pattern.
Close to Waterfront Related to price it was good
It was a good location. The pool was nice. We arrived in the hotel and the booking was incorrect. The receptionist was so rude and kept us waiting half an hour. The room was upgraded in the end but the receptionist would be better working in a prison than in hospitality. Another girl and a male receptionist were very nice. The small middle aged woman with a fringe on duty on 16/11/2010 at 12.30 would really put you off the whole hotel. I saw her being just as rude to other people, rolling her eyes and sighing the whole time. The cost for internet use was extortionate - 8 euros!!!
teribly noisy! from airconditioner under window option was noise from lift !!! never again
liked yhe view as we stayed on the 18th floor diferrent to the other accomadation, i think thats your selling point amongst many i could not get vouchers for the internet, and i have my own laptop computer and all the other hotels are free wi fi, so r50 is a bit expensive when the hotel does not have any outlay to pay when the customer has his computer
Its situated closed to anything shops beaches waterfront restaurants
Beautiful view, close to shops, transport, restaurants Room by the lifts was noisy. I did my booking 5 months in advance and specified that i would prefer room away from elevators witt the additional bed for 5 yo however it was not considered on arrival
The view food was not very good at the buffet food was cold and not very good value. Very noisy especially when groups staying at the hotel and singing late at night as the rooms are not very soundproof
not enough parking; room was supposed to be non-smoking but was obviuosly regularly used as a smoking room...smelt highly of smoke; made stay unpleasant
Parking facilities, security and breakfast. Service in the restaurant on the 21st Floor. One particular receptionist who seemed to have a approach.
The location. Small bathroom
Breakfast, location and seaviews. The bathroom was very small. Tv's position and poor program selection.
The location was brilliant - walking distance to Camps Bay and free shuttle bus to the Waterfront at various times during the day. The staff were extremely polite and helpful. The quality of food in the restaurant was superb. Best of all was the view from the pool terrace over the ocean especially for sunset!
The view and sound of lovely Bantry Bay and the Atlantic from my room, from the Dining Room and from the deck. Convenient valet parking. Complimentary transport to and from V&A waterfront. The friendly dining room staff, especially Thulani. After a long flight from NYC my reservation could not be found despite earlier confirmation call, but problem resolved after a wait. Very noisy elevator motor intrudes in Rooms 2B and 4A even over sound of ocean waves. Bar and restaurant unavailable to guests during private function, with no excuse or comp offered. Bar service desultory.
Fantastic view. Nice staff, quick service. European electric sockets in the room
The location and impact of the sea view. wonderfully in your face no
the view the chairs from the restaurant above our room were noisy and woke me up, the breakfast service was terrible, the bath was too small, the towels too small and not replaced and the TV had lines running thru it, we reported this but nothing was done about it. Also small DSTV boquet / selection.
The hotel had a good shuttle service which took guests to the waterfront and returned them later back to the hotel, The hotel was not on the seafront but on rocks above the sea. Therefore a walk was needed to reach the sea. There were no restaurants close to the hotel and the long walk back from the nearest did not seem safe in parts.
Hote has a clean and fairly modern look. Hotel staff were initially friendly and service was quick and efficient. Service degraded massively for the 2nd last and last days. Breakfast service was extremely poor. You were made to feel like they were doing you a favour. Waiters spent more time setting tables than assisting guests, which is critical when the hotel serves plated breakfasts. Service was so poor on the last day that I didn't even get my breakfast!
The view from the seaside facing rooms was very nice. The bedding was comfortable. The satff was very accomodating The rooms were a bit small and the sound of the waves were quite loud even with the windows closed.
Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
Central location, comfort and beautiful colonial interiors
The friendly disposition of staff, especially Thembi and Zanele in restaurant. Mary from housekeeping none
Stunning building and proximity to many attractions in Cape Town, including Company Gardens, Parliament, St. George's Cathedral, Greenmarket Square, etc. Apartment-style is very suitable for family travel. En-suite bathrooms in each of the 2 bedrooms is very convenient and also private enough for the adults, as both were well separated. Guest Loo - what a luxury to have, and the hotel made no hassle of guests in the apartment with you. Staff were accommodating and kind. The state of cleanliness left much to be desired. You have all these great facilities, but when you travelling with small children, you do not want them rolling around on scuffed floors and dirty carpets, nor touching dirty chairs, etc. Throw-up from a previous stay was regurgitated by one of the many basins in the apartment, and never used again. That was disappointing. They do need some assistance with housekeeping, but I found that to be a problem in restaurants as well in Cape Town. Hope that it gets better. The facilities in this apartment do make up for the lack of attention to details, though.
The location was very good and the rooms themselves were really nice. It felt like a spacious 1 bedroom/studio apartment and it was awesome to have a kitchen (although we intended to use it we didn't, the restaurants are great and affordable) The WIFI connection is very slow. This seems to be an issue in South Africa at times, but it was incredibly bad at times. It would take several minutes just to load e-mail. Also, there was no fitness center there. We were given cards to go to a local gym around the corner, we did that one day and then one of the security staff told me they had made a mistake and we weren't allowed. I asked other members at the front desk later, they had no idea of this policy change. In all, I was disappointed there was no fitness center there, felt a little misleading.
Very convenient central location for sightseeing and shopping. Well equipped rooms - loads of space and comfortable furnishings. Good choice of places to eat nearby. Extremely helpful and courteous staff ... after check-out, we requested somewhere to store/re-pack luggage and to shower and change before a late evening flight, and we were kindly allowed this facility at no extra charge. Nothing.
Apartment hotel room was large and fully equipped for extended stays and had an excellent location close to eateries and clubs and added plus a great view of Table Mountain.
Very comfortable with gym facilities The shower in the studio apartment W503 messes on the floor when taking a shower.
Hotel was excellent,staff were very friendly an helpfull.Facillities were superb.Had a great time at the hotel
We had a huge flat with an excellent view an the table mountain. Very well situated and good price ( we were there in august 2010).
Superb quality accommodation in an ideal central location in Cape Town
very comfortable child friendly had to use two lifts to get to breakfast
Apartment with kitchen Everything nearby shuts down early, not the most inviting area to walk around after dark
Rooms are beautiful with fantastic views. Gym access was great. WiFi was TERRIBLE!!!! If you need reliable internet access, this is not the place, the signal is poor, access is difficult and limited. If this was corrected, Madela Rhodes would be a superb hotel.
özellikle gece geç saatlerde, sabaha karşı diyebiliriz, alkollu gelen gençler muthiş ses yapıyor, 2 gece uyarmak zorunda kaldım.
Yer müthiş. Otopark da var. Ayrıca suit odada kaldık ve çok rahat ettik. Diğer odalar sanırım küçükmüş...rezervasyon sırasında buna dikkat edilmeli. Odalarda klima olmaması sıcak günlerde kalacaklar için ciddi sıkıntı olabilir...
İnanılmaz merkezi. Two oceans aquarium'a 2 dk yürüme mesafesinde. Alışveriş merkezleri ve restaurantlara da keza aynı uzaklıkta. Çok temiz bir otel. Biraz eski bir hotel ama amacınız dışarıda gezip tozmak ise kesinlikle tercih edilir. Booking.com ile ilgili birşey söylemek isterim. Muhteşem fiyatlar veriyorsunuz ve muhteşem çalışıyorsunuz. Herkese sizi tavsiye ediyorum. Rezervasyonları iptal ettirip sizin üzerinizden yaptırıyorum. Umarım bu kalitede devam edersiniz.
The room was very comfortable and well kept. The staff were outstanding: professional, very helpful, kind, and welcoming. I would come back just because of the staff. The breakfast was also wonderful. I was very frustrated with only getting 50MB of internet/day without paying more. I was unable to keep up with my business responsiblities because I kept running out of internet every day. I would have to leave the hotel and find some other place to complete my work.
Relaxing atmosphere. Security in building. Adequate self catering apparatus. Beautiful spacious apartment. Friendly staff at reception, dining room and rooms. Air conditioner in bedroom not working and was not fixed even after it was reported.
The room was absolutely wonderful. The upgrade I was given guarantees that I will stay again next time in Cape Town. The staff was so knowledgeable and friendly. The location cannot be beat. The parking is very difficult to find the first time. I must have circled around the block 5 times before finding it.
nothing, very poor, dirty drown water coming from the bath taps, sink and shower, the dish washer would only work with the cold water and did not clean anything. This is not the standard expected for a 4 star hotel and the cost paid per day should be to a lot higher standard of cleanliness, food menu selection, limited fresh fruit with the morning breakfast so if you are not first then you get nothing. Only the second day did we get one small bottle of water and and then nothing.
spacious rooms, good breakfast, free parking, free internet, modern interior
Size of room and facilities available. Location Inability to have an earlier check-in.
Large room with nice decoration. Good breakfast.
Friendly, helpful staff, Spacious apartments with adequare furnishings.
having breakfast watching tv and shopping
The welcome. The friendliness of the staff. Their prompt attention to anything needed. The location right between the town and the waterfront was excellent - and yet still reasonably quiet. Having a balcony meant you could sit out in the sunshine. The fresh coffee provided each day in my kitchen! Having a small apartment in a hotel provided the best of both worlds. The sofa & chair in my room where a bit hard to sit on for long - but then I wasn't in for long periods so it wasn't a problem for me. Would have been useful to have a microwave oven as well.
Large size rooms The pillows