wonderful place,so nice staff.room is so big ,privet beach is 10 min far from the hotel,but it worth to go there where you can enjoy the privacy.i advise anyone to go there on my own risk......
The staff were very helpful indeed during my stay. I think the suite did represent good value for money and was also a good size. And the hotel and rooms were always clean. I did not like the beach, it was 10 min drive away and very poor facilities at the beach. It certainly didn't feel like it belonged to a 5 star hotel. Internet was poor and dropped constantly. No bathrobe or sllippers were provided in the suite, had to buy in local shopping mall. I didn't have enough cuttlery in the kitchen and no hotplate to cook on, yet they had fitted an extractor fan! The suite was extremely dark as they were building a shopping mall right outside my windows. I couldn't use the balcony due to the AC taking up the entire space. Also some days there was considerable noise from the construction of this mall. I was not made aware of this before my arrival.
Getting out of the place 1. Arrived in middle of building site and yes this was the hotel still under construction.2 Rate quoted total cost and then further 20% added at check in, really bad. 3. looking forward to tower view to be presented with unfinished tower block, are we in spanish resort or what. 4.Unfinished and yet open 8months 5. one not exactly enamouring restaurant and no where else close. 6.
1. They cannot find my reservation. I have to wait 30 minutes until they found my reservation. 2. We booked family suite for 4 persons. They have only one bed for 4 persons. There was no sleeper sofa. They want AED100 for rollaway bed. 3. I requested an additional comforter. After 45 minutes they brough an Iron Stand. The guy could not understand comforter so I ask for blanket. He said he will bring it. No bdoy shown for another half hour. I called again, and after 15 minutes they send fleece blanket. 4. Their attitude is not accomodating your need. I have disabled son. Who cannot sit. Other hotels will first send him in the room and then process the check in. 5. Bathrooms are not upto standard for 4 star hotel. I found rusty shower.
price, room space bathroom, noise of generators, smell,
Attention vey fine Internet so slow not acceptable for a Ramada Hotel
location the service, and the bathroom...
No hassles at all, everything works, rooms are fully loaded.....with large fridge, coffee / tea , iron, microwave, crockery etc.....ofcourse everything is new! No bar!
Great Residence, great value for money, good location and very clean.
the staff the ambience is not so good...the cleanliness also not up to standard...the room service is extremely late about 1 hour....the restaurant service also very frustrating...the food only ready at least after 30 minutes...so with the children and a baby waiting..it is not so nice experience.
Rooms are great, not huge but very nice. Great pool and gym and great staff.
excellent staff the transport to the airport or from airport
The cleanliness of the room. No,Nothing.
Service was great, rooms were beautiful, pool was very family friendly Great location, walking to Deira City Centre and very low cab fares to other major attractions
bed is not big and kichen is no use because of stove is damage!
Spacious living room with beautiful interior ,nice &clean. Just the smell of cigarate smoke despite we requested for a non smoking room. Lobby is bit dull looking.
This hotel was better than expected, clean, very comfortable, spacious with quite high standards. Bed linens were ultra soft. Swimming pool area was neat and plenty of parking spots available. On second day bottle of water was not replaced, together with bathroom stuff.
the fact the hotel close to city center i did not like anything about the hotel, the front desk was unfriendly and unprofetional, the room was not clean, internet service was not working, and i can go on and on,
The location was good, 6-8 min to airport, good size room breakfast poor
for an appt Hotel it was excellent , for a one bed room appt hotel u have agreat value for your money .
Staff are very helpfull the hotel location are very good. very thing is ok
i like to be the breakfast to be better then now and the smooking will not alowed on the passeg. about the dancing club to moving to ather flor becuose i stayed in frist flor and it's nocie at night .
I like this hotel qos the are quite and out of trafice aera They park the cars ander Sun
Nothing really I was very dissapointed Everthing
friendly atmosphere and no disturbance on 4th floor TV and satelliate channels selected based mainly for people from india and pakistan!
good breakfast..however too close to mosque
the waiting staff were very attentive during breakfast time. when we first got into our room we found 4 cockroaches. we were moved to a different room which had no toiletries and no toilet roll and took them 5 hours to bring it to our room, only because we asked them again. we got woken up at 4am because the staff were polishing the floor in the dining area and being very noisy, we phoned down to reception and got told they would only be another half hour!!!
Location of the hotel
My stay at Montreal Hotel was very pleasent, excellent customer service, good value for money, clean and comfortable room, great facilities, so thank you!
great for families with young children.
I enjoy staying at your hotel that nigh for the first time and I will do it again everything was OK
Albustan is a nice place but there is one thing , the laudndy is very bad and they damaged alot of our cloths. The laundry is very bad as mentioned above
very good for privacy and for shopping also the rooms is in a good conditions
The services good and location of hotel excellent and it is a good place for family as well as for business also the fees ok and reasonable . Nothing every things was good
i really like the quite location in Al bustan residence as well as friendly manner of the staff
It was ao quit and good place for the family to stay
it is very poor place and i do not recommend i did not like any thing
having it attached with a shopping center & playing corner for the kids with reasonable cost/night a serious in cleaning the rooms & fernitures
Breakfast was very good, excelent service, service cleaning room was bad.
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
Easy access to lots of shop and shopping mall nearby. No.
good hotel.little pool on the roof .many restorants near. internet is not free
Location, price of accomodation, Check in/out process is laborious.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
Good hotel, clean rooms.
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
Staff service and proximity to lagoon Noisy room
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
Location and parking only Bad services , bad bofy , very old items and very expensive
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
Good, comfortable; efficient, friendly staff.
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Construction works at night behind the hotel
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
The rates are higher than the other similer hotel apartments in dubai.
I need see view room hotel restorant
near shopping and airport, very friendly and comfortable
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
next time I will go to this hotel again
Close to downtown and easy to reach from airport and transportation is available all time, but still the area I'd full of better hotels The room is so small, toilet is not good, toilet seat is broken, they offer a free two tea packets nd two coffee packets and only two sugar packets so you can make your self only one cup of a drink, it is so frustrating.
staff they were very nice the bathroom was very dirty.and it was too much noice outside becouse this hotel near to disco
.Nothing worth mentioning The Hotel Manager is as helpful as an ashtray on a bycicle
quick check in no parking facilities, and the night club is noisy
About Location, It Was Close To Some Malls, City Center,... Wireless Internet No Available, Air Condition Not For Each Room But Some Rooms Together.
nothing staff , not great , charge for water
AC is centralized and require to call operator to turn it on. The water pressure for the shower is extremely low. Bottled mineral water is not complimentary.
pool and beach rooms are very outdated
Not to see from beach the cranes and drilling machines of the port. Can you remove? This is contamination. Two things: The landscape from teh beach and the check out time must be 3:00 p.m. to enjoy the facilities.
The hotel can not have 5 stars,check the location,poor sevice,nothing for the kids,food every day the same,we realy regreted.Spoild Eid holidays. I just wrote it.
Staff , location , beachfront Water during shower moves out to the toilet because the slope of not correct. Only to lifts are working which make some delays.
Rooms are in a very bad shape and need full refurbishment. Poor quality aminities. The beach is next to a ship yard and an industerial area. Certainly can't be classified as 5 stars.
Nothing i like at all and it was bad two days i stayed over there. everything not good, bad smell at the rooms and bath very old even the furniture very old.
the friendly staff , the beach , the size of the room , the swimming pools , ..... i liked everything in this hotel . nothing at all .
location and view overlooking the sea every time I want to extend my stay in the hotel they take Authorization from credit card.and sometimes key doors do not open the door , and I have to go to reception for this purpose. Therebshoul be trust for the guest.
The staying was not comfortable as I was expected, I did my booking through booking .com 1 month back and when I reached the booking was not their and they charged me the previous night and it took me 1 hour to do the check in , it was totally not comfortable, the receiption manager was so nice and he helped us and solved this problem. Every thing was perfect excpet the check in.
Restaurant staff, reception staff, housekeeping staff very helpful, polite. I arrived and checked in around midnight; was tired and thirsty and found out there was not even a small bottle of drinkable water in my room. I had to call the reception desk for water (which they provided promptly) Also I thought there were too limited choices in the food offered at the buffer breakfast -- considering this is 5 star.
The gardens shabby and dated rooms, lack of greeting from reception staff on arrival.
iyi bir otel. tavsiye ederim. ozellikle aileler icin iyi oldugunu dusunuyorum
konumu,rahatlığı banyo çok eski,küvet ve fayanslarda çatlaklar var,görüntü 5 yıldızlı bir otele hiç yakışmıyor,mobilyalar (koltuklar,halılar) lekeli,yenilenmesi gerek,banyoda saç kurutma makinası yok ,saç kurutmak için salondaki masa içinde sabit olan kurutma makinasına gitmek gerekiyor.
the concierge, George, was excellent When i booked, the web site stated breakfast was included. But when i received my booking confirmation, breakfast was not included. I mentioned this to the hotel staff at the registration desk and received the standard answer: "there is nothing i can do about it".
Very nice staff and breakfast was great Old hotel and not that clean. I would rather pay a little bit more and go to a newer hotel. My room also smelled like it had not been opened for years.
The accessibility to nearby areas and location. Nothing!
Very clean and friendly hotel. Well worth four stars. Very reasonable mini bar and very handy for the city. Very small roof space for sun bathing but if you are not a sun worshiper, and just want a quick blast of rays, you'll be fine!
friendly staff, good location, good serices long chwck-in and check-out procedures
I enjoyed from luxury ,clean and rooms along with my family.also breakfast was so perfect and staff were so kind and polite. No,not at all.
Yes I like the this hotel , easy acesss , good staff , clean rooms no
i like all hotel staff no
Location and quit the room pictures in booking.com not matching the real at all, in Executive suite picture showing two rooms and hall but, actualy one room and other bed located at the hall.
relative quitness the pool was very small
interior design of the room no entertainment
The staff was friendly and helpful and polite.Location is good.
location, free parking & good value for money My room was in the forth floor but still at night alot of noise coming from the night club. They didn't clean my room until I told them to do so. The hotel is old so you will not find alot of stuff in good conditions.
Havaalanına çok yakın. Odaları çok temiz ve güleryüzlü personeli. Havaalanına her yarım saatte bir shuttle olması büyük rahatlık. Lobby de küçük de olsa yiyecek ve içecek bulunan güzel ve temiz cafe bulunması iyi. Fiyatı konforuna göre gayet uygun. Havaalanından otele kendiniz gitmeye kalkarsanız GPS aletiniz yoksa çok karışık yollarda kaybolabilirsiniz.
çalışanların kibarlığı----fiyatının uygunluğu----taxı binişlerinde müşteriye yardımcı olarak taxıcilerin kandırmalarını önleme-----temizlik
Location is good Threr is no Nonsmoking rooms avlables
the car parking servis ... 2- the breakfast buffet the reservation agent of the hotel
The room was spacious, and the breakfast was excellent.
The room rates and the breakfast buffet. The Air Conditioning system needs to be updated along with the TV s in the rooms.
Room was very clean The breakfast was dreadful, the served the food from the previous day or so.
1) location is good 2) food is good 3) friendly staff parking is awful
Staff offer excellent service and support Mini bar is not replneished every day
The staff were very friendly and very helpful. No complaints about the staff at all. Wonderful. The carpet was very stained and the room needed upgrading. It was clean, but wasn't up to date. Not sure if I would call this a 4 star hotel, friends were in a 5 star hotel and it was very nice.
a great Japanese restaurant and great Japanese breakfast!
Staff extremely helpful Unfortunately the frigo bar is not replenished daily.also for some reason my room didn't get any fruit basket unlike other rooms. Very disappointed especially having been at d hotel some 15 times
As I always travel to Dubai using my personal car, I liked the car parking provided by the hotel. Also, the hotel is quite and excellent for families with young children.
disco to be avalble nothing
Mangment , security staff are very freindly are courteous . Reception was not proactive in making the room ready for checkin . I made the check in at 6:00 pm and the room was still not ready!! . I try to change the room on subsquent day since I like the stay , however , the room which was prmised on the first day were not ready up to 6:20 pm on subsquent day . For sure , They need to pay attention in making room ready for check in on the right time .
The size of the room was excellant, it had obviously been recently redecorated.Fruit and and water first night in the room. Shame they forgot the second night. Took 3 visits to our room for them to agree our fridge was broke. Finally replaced. 1st morning woken at 7am by people doing building work below, took 2 phonecalls for them to react. Woken 2nd morning cause they had a water leak in hotel at 0530 am.(this i accept was out of the ordinary). Gym very shabby.
Centralized versus down town - Airport. 3 restaurants available
staffs are very kind. Location is not but. Pool is small and nice. I arrived at 5 am , but staff allowed my check in and open the room. Price is little expencive.
Uluslararası standartların uygulanması konusunda gayet başarılı. Rahatlıkla kalınabilecek bir otel. Mc donalts heryerde ne ise üç üç aşağı beş yukarı hiltonda o.İlk kez gidilen yabancı bir ülkede güvenle hizmet alınabilir. Geç saatlerdeki restoran ve bar faaliyetleri biraz daha iyileştirilebilir. Havuzdaki bar geç saatlerdede açık olmalı.
Banyosu ve oda dizayni gayet guzel
i just stay 3 hours diner
The location was excellent It is near city center.
Reasonable price. Clean and comfortable. Close to City mall.
In fact the hotel is quite good but it was huge issue there . The cleanness of room was extremely poor.
Position to the airport and major shopping centre. Size of the rooms and their facilities. Breakfast choice and timings
I only liked the Food, and the fact that the hotel is new, the mattress and pillow were very hard and rather uncomfortable. I did not like the fact that the staff are not Courteous, and their turn around time is very poor in delivering any service whatso ever to you.
I enjoyed the room and room service, pleasant staff and helpful crew. Pool hours was useless for me. It closed too early and the Internet connection was spoty at best.
Every thing, staff , reception, manager, cleanness, comfort, Gym, . . . . No
They wokw me up at 2 am to check the Mini Bar! Incredibly Stupid! Checking the Mini Bar at 2 am???