Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
Localization, cleaness and confortable
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
kindly staff N/A
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
Toured the city
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
Room was tiny but very modern and clean. Beautiful skylight-like window that opened to a view of the mountains, and let in outside air nicely. Room was extremely small even just for two people with one backpack each. Made it a little hard to move around.
The views from our windows were outstanding. The breakfast was also excellent and we appreciated not having smokers in the vicinity of the breakfast room. The bed in our room was barely bigger than a single bed whilst our travelling companions had much bigger beds and more modern bathrooms.
nice room, for a nice price. excellent location.
First place in Europe that allowed my whole family to stay in the same room. The bathroom was extremely small. Although a non-smoking room could smell smoke. Standing water in shower. The card key was the Key for the electricity for the room. Light for the bathroom was a motion sensor. When someone used the bathroom at night the light stayed on for a few minutes waking everyone and would turn off while in the shower or using the restroom.
+ clean room + nice bathroom + good price - Wifi was not free in our room, only in the lobby (why? it makes the lobby crowded and there was no mention of this on the website) - parking only till 9AM - breakfast not included (15 EUR each, we opted to eat somewhere else)
The balcony with view over the mountains. The nice design of the room. The bathroom with the sliding door, which is an opaque glass so you clearly see what´s going on inside. Plus, there is no lock, and when it is "closed" a narrow gap remains that let you see through.
Great, clean bathroom. Small but adequate room. two twin beds pushed together was a bit uncomfortable for two people.
It was well located for me and also a quite location. Room is quite small and under the roof. Getting warm in Summer.
The facilities are great and is placed in a very quiet zone. I has a very good breakfast. It's quite far from the centre but you can walk for >15min or take a bus.
I think that the 4-star rating does not apply. Also, the fact that check-out time is 11AM!
Price and easy to find. We asked the dark haird gal at the reception desk for directions to a restaurant that was close by, as my mother in law walks with a cane. We did not find the hotel and returned to the hotel. The receptionist asked us if we found it and when we said no, she and her friend both laughed. I do not have a problem with the fact that we didn;t find the restaurant... it happens. I was very offended by their callous attitude and the disrespect that I felt was shown to my mother in law by their actions. Due to this, I will not return and will not reccomend.
specialy nothing, but everything was OK no
it's closeness to the centre of the city Yes, the hotel was overpriced and the rooms are badly in need of renovation. Fair price for this hotel would be €50 per room per night!
Everything was expectable. no
Breakfast even not having a big variety of goods, has a very good quality. The beds were really confortable. The reception staff was not very client service oriented and sometimes hostile.
Very good restaurant - tasty food, good service, nice environment. Room was very clean. Staff very helpful. Although extremely clean, room is not really what i expected for a 4 stars hotel - furniture is very old, bed and cover very small, bath very small and very old looking. Very small TV with actually no English speaking channels, no fridge.
good location, nice aptosphere.
Its location near the train station. Staff was just doing the issuing and receiving of room keys.
Staff was friendly and helpful. The location was convenient for touring without the car. There was am;le parking available.
Good location, pleasant room, friendly, helpful staff. Nothing
Good location and easy to find the hotel. The only problem we had was the door built with the bath room was too old to be closed.
Good restaurant. Very kind and helpful staff (both reception, restaurant and cleaning). Staff speaks English. Free wireless internet with an allright download/upload rate: I had no problems with ordinary use of the internet including webcam video transmission. When using the wireless internet a lot for e.g. working in the hotel room, it is a little annoying that you have to sign in to the internet with a new username and password for every three hours. But the staff at the reception is very generous with the passwords, so you can get e.g. five new passwords at one visit at the reception in order not to have to go there every third hour.
very nice hotel no
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
one of the best in europe.
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
Kindness of staff, nice room
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
The room is spacious, the hotel brand new and the location excellent.
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
The hotel is in a great location, I like the family history of the hotel, the bar and restaurant were good and the staff is very friendly.
Very good location, within a very short walk of Old Town and the major sights. Breakfast was not included. No tea/coffee facilities in the room.
Very nice and friedly staff.
Very much enjoyed our stay here. The room we had, which we only paid a standard rate for, was very nice - spatious and nicely furnished. Decent location also, only five minutes walk to town centre.
The rooftop restaurant made for a spectacular evening. The location made access to "Old Town" very easy. Perfect setting for our "Retirement Honeymoon"! None
Dining room, menu and serving staff highly professional and friendly. Menu was impressive. At time of booking I provided a specific special request that was not provided. (flowers, champagne... at my cost) This was a wedding trip. No acknowledgement from hotel staff. I did not pursue it further as the surprise effect was lost. It does not stop me from recommending the hotel, however this little extra would have differentiated the hotel for me.
Excellent location,lovely room,breakfast beautifully presented and service courteous. The room had an irritating noise - perhaps from heating/air conditioning pipes.
rooftop welcome with gluhwein. Warm and friendly staff. Excellent service and food in restaurant.
My husband and I loved the comfortable bed and pillows. It was quiet and although the room was small, it was all we needed. The tv was too small.
The staff was helpful. Too old.
The hotel offered a quaint setting that afforded us access to the old town center for sight seeing and shopping ease.
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
Room was too hot Room was too hot
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
The staff on the Reception desk were extremely welcoming and helpful.
Cosy rooms, excellent restaurant & staff.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
Friendly staff and good privacy. No complaints.
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Lovely hotel in great location.....
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The room was great with excellent view. Very comfortable. The restaurant was outstanding - good food, great presentation. We went back to eat there even though we had many other options. Once we learned how to get there it became easy to come and go. Excellent value. We stayed at 7 hotels on this trip. This one was at top of the list. No complaints.
hotel staff was very helpful with all our request. the room was quiet loud (next to heavy traffic).
room arrangement (connecting rooms) for family are exceptional. located right next to park is very nice although is about 1 mile away to old town it's a little bit distance to the old town although it's really close to train station
The room was spacious with a big bathroom. A very comfortable bed with different pillows. The hotel has its own parking lot for only 10 euros. Marvellous view on the mountain range. Good breakfast! Helpful staff taking good care of their guests.
Very welcoming and extremely helpful.
Friendly staff, good restaurant, nice view over the town and mountains. room was a bit small
Quite location The hotel does not automatically supply tea and coffee for your room but do so on request. This includes the kettle and cups. Milk is a problem as although tea bags etc are left out in reception milk never is. The small cartons ran out after the first day!!
The hotel was lovely and very close to many sites and the train station (bus stop ver close), staff was wonderful, there was a free computer to use or you could rent one to use in the room with free wireless internet for €5 a day, the beautiful park right across the street (with a view of the mountains), the option of a non-smoking room for breakfast and non-smoking section for dinner, the restaurant was lovely and very reasonable and had a good variety (the service was fabulous), room was comfortable and nice; I really enjoyed my stay. The price was a little high for me, but not too bad considering the quality; very expensive for laundry service (€5 for one pair of pants)
Cleanliness, quality of furnishings, quietness, delicious breakfast, very comfortable bed It is a pity the restaurant is not open on Sunday for lunch or a snack - so many other places are closed on a Sunday, it would have been nice to relax in the hotel in the morning, or go to church, and then not have to worry about finding somewhere to eat....
The staff. We had to leave early in the morning and were too early for breakfast so they packed us a takeaway lunch
The staff was very friendly and helpful. Most spoke english very well so it was very easy to ask for assistance with navigating the local area. The restaurant was very nice as well as the beer garden. The food was top-notch. Breakfast was included and there was a nice selection of European foods. We stayed in a four-bed room which was perfect for our whole family as opposed to having to get separate rooms. They allow dogs for a 10 Euro per night fee. Old Town Innsbruck was only about a mile away, across the river...very nice location. We would stay there again. Parking was a challenge especially with our nine-passenger van. Parking seems to be a problem all over Innsbruck. We were able to get a spot in the hotel parking lot but it required very careful manuevering to fit the van in. Although the service throughout the hotel was great, the service in the bar fell short. We patronized the bar on two occasions and both times we had difficultly obtaining service. The personnel didn't seem to have time to help us with the wine list or anything else. The hotel is located on a busy street and our room overlooked this street. We were awoken every morning at 7 a.m. by the sound of traffic and horse-drawn carriages. Not a big problem because we like to get up and start our day early.
The hotel is confortable and clean. I think that it is ok for families with children. Good balance between price and service The parking is too little
charming old hotel No elevator in one wing of hotel
The room was ok but hotel is on a busy street. All of their parking was full and they weren't too interested in telling us where to park. It was a hassle.
Location, free parking, Friendliness of staff
breakfast is still OK bad staff in the hotel
The hotel stafff was very friendly and helpful. We enjoyed our stay here.
Staff extremely kind and helpful. Large, comfortable room
the room was comfortable, clean and well equiped. Hotel staff were very friendly and helpful. Facilities were excellent. Breakfast was fairly good too.
pleasant staff maybe disco club in neiberhood
Considering Muslims traditions in the Ramadan Month Nothing
ski package was complete and best solution for two-three day ski trip.
Both the sauna facility and the terrific landscape
It was an overnight option only. Not an easy access to the city centre Booked a triple room but absolutely not recommended. Single room was too old and damaged furniture.
Nobody was bothering us. On the pictures of rooms that you can see on the internet the rooms look much different, than they really are. I aspected that four star hotel would be much different, but nevertheless, we enjoyed staying at this hotel. Nothing specific.
The room was very good and the breakfest excellent.
breakfast had american selections beds
near the motorway exit it' getting hold
The breakfast buffet, our room had a balcony with a wonderful view of the mountains (room # 226) The hotel definitely needs a renovation since it is a 4* hotel, the decoration and the furniture look run-down and really old. There is only one elevator.
Extremely heavy construction. This is not just a remodel byut a major reconstruction wi ad addition of two floors. Customers should have been told this at the time of the reservation.
Great welcome by staff. Close to airport and on the bus route to the city, yet outside of the city. Quite area. Free parking. Stylish bedroom and bathroom. Good food offered in restaurant Lack of tea and coffee facilities in the room.
The weather was very warm and the windows do not open. The hotel provided a fan that helped somewhat.
5 minutes by walk from Innsbruck airport. Breakfast is 1st class
Very close to airport, good if you depart very early
The room was very clean and comfortable. The breakfast was delicious. We chose the hotel because of it's close proximity to the airport as we had an early flight the next moning. A swimming pool would have been a nice facility to have. The hotel did seem a bit large and impersonal.
friendly staff, clean and quiet room, very close to the airport price for one night in not that high season is too high for the services provided
Proximity to Airport, Restarant very good food
Very nice room, perfekt booking per internet, friendly persons thank you there was nothing
excellent location - walking distance from the airport reception is at the first floor. Need to use stairs to get there. Arriving with luggage you need to carry it
Staff was very accommodating! Comfortable rooms! Beautiful View. Awesome Breakfast!
Very helpful reception staff. Good parking.
Staff very friendly.Food very good.Large comfortable room with large well appointed bathroom.Quiet location fairly close to city centre.Good free parking facilities.Traditional Austrian style decor. The hotel was a bit difficult to locate on arrival.The travel instructions referred to street names which were not obviously marked.
A nice view of mountains, easy parking right by a hotel building and a very tasteful breakfast. Wellness facilities weren't as good as I expected. The sauna had only 70 °C and the steamroom had almost no steam inside...
Cabin-like style, excelent bathroom, big rooms, beutifull waitress Stephanie, tasty home brewed beer, good food, great outdoors.. will visit more times.. recommaned
the restaurant and the kitchen comfort in the apartment for 4 was poor
Very pretty building in clean and quiet location Very traditional Austrian Very friendly Own beer I would like to have seen smaller food portions!
Nice room, friendly staff especially the owner. Lovely food. No air conditioning and our room backed onto motorway so quite noisy
good restaurant with delicious food and good price. Location close enough to the city center and highway.Comfortable beds and big bathroom. Friendly staff. did not feel like a 4 star hotel. We were disappointed to find out that our room was in a building across the street from the main hotel/bar/restaurant. The room had a very modest setting. The storage space in the room is ok for a short stay for a pax of 4 but could not imagine our stuff fitting in for an entire ski week. There was only one english channel on tv. The bathroom did not have toiletries sets for guests (shampoo, shower cap, etc.) - only soap dispensers mounted on the wall. Lack of hotel related info in English. The room smelled of smoke despite the 'non-smoking' sign on the door.
Excellent food - both dinner and the buffet breakfast. Quiet despite location near motorway and fire station.
Excellent ambience? Courteous Staff, quick reponse, felt like a homely atmosphere No chance
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
everything - especially the staff
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
The hotel staff is always very polite,the facilities are clean and tidy.
Location Lack of evening restaurant, but plenty of places nearby
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
The hotel is located at the most convienent area which is within walking distance from the train station and also the excellent scenery facing the mountains. Very refreshing. None so far.
the price. Plus the use of free internet service It is very ugly building but good location next to station
The location is excellent. Good services.
close to the historic centre a very good breakfast room and bathroom were clean staff not friendly and not helpful
The room, especially the bed was clean. Small reception area. Expensive breakfast buffet.
The location is great, the hotel is clean, simple but modern, staff friendly and helpful.
this hotel was in the best location for train travellers. Did not even need to leave the station to access the hotel. The internet was not only not free, but expensive.
This hotel is very convenient if you are traveling by train, as we were. It is literally attached to the train station, so you could get on and off the train without lugging your luggage through city streets. It is very convenient to public transportation as well. The staff spoke English and they were very helpful. Breakfast was not included in the price of our hotel, but was available--though a little pricey for the market. If not in a pinch, you would probably do better a one of the nearby cafes.
Well located, good access from the station and the transport system, good breakfast etc. Would have been nice to have a kettle in the room. The failure of the lift on our last night was disruptive. Although they had a second lift, it was not available for use unless arranged separately - most strange.
view from the room
The room was spacious, clean and tidy. Bathroom was great, very comfortable. It's just above the main road and without any aircon. A bit too noisy when the windows were open. It was also ridiculous that no one was at the reception and the entrance was locked when we checked in on one Sunday afternoon. We made the booking through Booking.com and were not told how to find the key which was underneath the flower tray in an evelope.
Family-run hotel with personal service in excellent English - breakfast divine. No comment
Close to our daughter who lives in Innsbruck. Staff were friendly. Worn decor, dirty stained carpet, no proper curtains and right by road so every car driving past at night shone headlamps into our room although on 1st floor also extremely noisy as traffic very fast and as no airconditioning had to keep a window open. Did not get much sleep although the beds were not uncomfortable. Bathroom very small and dull and shower had very little water pressure. Also had an unpleasant smell if door left closed. Not much parking and were encouraged to double park but this would have inconvenienced other guests which we found to be a strange idea as people might want to leave earlier than the owners of the car blocking them in. Reception did not keep track of registration numbers so could not aid guests.
Location, in nature with view over the river, but still at walking distance from city center. The family atmosphere within the hotel was perfectly nice. The old building but still modern and clean gives a nice combination. The presence on a road with relatively intensive traffic might be a bit noisy
Friendly, clean, one of the best Euro-breakfasts at a hotel.
They have iron for pants in room At 20h00 no one was there (they left the keyroom in a vase), the room was frozen despite outside it was snowing, no assistance, they say:"Its not our guilty the building owner dont open the heating", I ask for electric heater they say "We cant bring you one" without justifications or excuses.
The hotel was good value for money, the staff spoke good English and were freindly and helpful It was right on a very busy main road with no pedestrian crossing opposite the hotel. crossing the road to get out was a nightmare especially with kids. The hotel is not 5 mins walk from the old town of Innsbruck as stated on your website, more like 15 to 20 mins
It was very nice in the Austrian sense of the word - kind, attentive staff. However reception closes at 7 p. m., so beware if you arrive later. It was a little bit hard to find it. Do not turn into the first street of the same name, which goes steep up the hill (if you happen to arrive from Salzburg or St. Johann in Tirol), just follow the stream of Inn further.
The beds were very comfortable, the room was spacious and the staff were very friendly The bathrooms were dated and small
The location was good. So was the breakfast. The heating system in the room was broken and the staff seemed unconcerned. "We will get to it tomorrow."
The location to the town was great. 5 minutes walk to the centre of town. The breakfasts were pretty good also. No views from the room, and the room was very small.
location, comfort of room no tea/ coffee facilities in room
The new bathroom with towel warmer and the bathtub was great! Parking was not great, would like parking closer to hotel.
The room was spacious with great amenities. It was clean and comfortable. We had a beautiful view of the river and city and it was in a great location.Good breakfast. When we entered the hotel we were overwhelmed with the smell of cigarette smoke from the adjoining bar. There was no one at the desk to great us and when the girl showed up she wasn't very nice.We were worried we made a mistake with this hotel but once we got in our room everything was great. The rest of the staff was very friendly and our stay was very satisfactory.
The comfort and high standard The design of the room
Central to Innsbruck, Reception very polite and always ready to help, local knowledge very good. Very comfortable room, super bathroom Nothing to report
Great location Parking facilities are away from the hotel with no direct link. Noise from road traffic
very friendly and helpful staffs
We like the atmosphere and the courtesy of the hotel staff. The fact that the hotel is very close to the center of the town makes it perfect for visiting Innsbruck and in particular for enjoying the shooping. The smell coming from the smoking area of the bar and from the kitchen that was very strong on our floor and in the room.
Location, Comfort & Value for money!!!
The room is clean and tidiness, location is very good and near the city center.
Good location only couple of minutes walk from centre of town; Hotel Owner was very helpful; room was very large, clean and comfortable with good bathroom. No lift.
Great view. Very convienent. Good value. Room 9 was a little narrow making walking around a bit cramped.
Very clean, very good value for money, excellent location no
Fabulous location right next to the river and walking distance to all the major attractions of Innsbruck. Great value and comfortable with lovely hosts who make sure everything is accomodated.
I liked the man and wife who ran the hotel. They were happy and helpful. I would have preferred if a continental breakfast had been included in the price we paid for our room. They had a nice attached small restaurant which would have been very nice to have had to eat breakfast in, but that was not included unless we paid extra.
Beautiful view from the room window. Noisy in the morning (traffic outside).
The staff was polite and the atmosphere really warm and friendly..Very clean as well The view of the room..
The hotel staff was very friendly and knowledgable regarding the area with respect to what to see, best way to get there, best time of day to go, etc. Hotel was clean and restaurant food was tasty. When we arrived we couldn't figure out how to get to the hotel because that street is not open for car traffic from 10:30am to 6pm. We should have called ahead to find out about parking. We parked in a nearby garage and walked to the hotel. We found out later that hotel guests are allowed to drive up to the hotel to unload the car then must go park in a parking garage about 2 blocks away for the duration of your stay.
Perfect location to see the old city, make shopping, relax..to enjoy the weekend! Our room had a good size and had even a whirlpool..very clean and comfortable!
It is a very charming and historic inn. We appreciated the sense of history that was reflected in the hotel brochure, the walls, restaurants, and even in the plaque outside the hotel. Wonderful central location in the old town, a stone's throw away from the Inn River, and expansive views of the mountains.
we loved the location- perfect for exploring the village. We also enjoyed the warm ambience of the room and dining areas.Please write at least 15 words We could have used a closet or area to place or luggage.