we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
The setting was magnificent the rooms were luxurious and all the services were excellent .
Excellent service, overall cleanliness of all aspects of the hotel
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
very friendly staff and nice bar
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
The location and view is excellent. They were busy with renovations and the noise was very annoying
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
It was very central
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
Very Pleaseant Atmosphere and Helpful Staff Not Problems
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
Location, spa, breakfast In a 5 star hotel room, I wuold expect iron and kettle
Shuttle service to golf courses and the golf desk person at the hotel very helpful No sky news or sports in the bedrooms, Very dissapointed with just having bbc and cnn news only.
the room was nice and large, big comfy bed. breakfast was always the same and a bit dull. plumbing was leaky. booking made via booking.com did not work and the staff were notvery helpful about this.
Cleanliness and good service
The hotel staff advised us to book thru booking.com as we would get a better deal. Also once we had booked they upgraded us to a club room which had a bed big enough for at least 4 adults!!! Although the included breakfast had a wide choice, the cooked food was not the best I have ever had.
Location and price were good and staff very obliging and pleasant. It is little bit dated and really only 3 star at best.
As you would expect. The towels in the room were poor. During our stay there were some groups especially around the pool area who wer badly behaved and the language they used was disgraceful. I understand that this is a difficult situation for the hotel but I feel that someone should have at least tried to deal with this group on behalf of the other guests. Because of this I would find it difficult to return to the hotel
Willingly upgraded our room from twin to double at no extra charge. Great restaurant. Fantastic buffet breakfast. Beautiful relaxing surroundings. Close to the marina for pleasant after dinner stroll. Noisy guests returning to their room in early hours of the morning.
breakfast excellent. location excellent no tea making facilities in bedroom. tv stations very limited
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
close to the beach and the marina no
All aspects of the Hotel were excellent.
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
location helpful staff good breakfast
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
The kindness of the staff
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
Hte restaurant Staff
The Staff were excellent and the apartment we had was more than we needed and a great price
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
+ nice design + minibus to marina - quite expensive - far from beach
The tranquility of the place, huge rooms, very good service.
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
the first class facilities and wonderful staff no
The proximity to the beach and the shopping area is very convienient. The climate was perfect. We would have like to have dined occasionally in the hotel but this was not available. We were there is October and the restaurant was not open.
super location, very friendly staff, most enjoyable.
big room, nice view the decoration seems basic
A very relaxed enviornment and tranquil, peaceful neighborhood with little external noise.
very friendly staff and comfortable room can be very noisy outside at night through to the early hours of the morning
Location is fab central for Marina and local pubs and the beach. Not that i didnt like it but felt it abit strange having to go to the Dom Pedron Golf hotel for our breakfast each morning?? This was good in a way as we'll hoprefully look to stay there next time we go to Faro!!
I booked a single room and got a large very nice balcony pool view Breakfast was poor
easy reach of beach shops and surrounding areas tv program choice
enjoyed stay and having own apt and size of same layout of foyer area, found it sparse and seating very like an office area.would prefer more comfortable surroundings and seating.
Don Pedro is 100 mts from the beach and the same to the bars and restauraunts of the harbour area. The 1 bed apartment is quite spacious and has a large balcony.
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
Very relaxing, with everything we needed within the hotel grounds.
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
the location, the staff,the room,the facilities all superb.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
excellent service, clean, relaxing and comfortable
chic graet servive
Friendly helpful staff I had to pay to use the Spa facilities
Buffet Breakfast. Huge choice of dishes Limited Parking
This is a great chain of hotels, the Marina was closed for the winter but was moved to sister Hotel (Golf) 500 meters away again excellent this is my 5 time staying in a hotel of this chain.
A good standard of hotel and courteous staff
The staff ,The location Prices little expensive
Staff very helpful, location for marina & beach. Quite, less children. Parking. quality of hotel fixtures fitting etc
The staff and facilities were perfect. The hotel organised our golf in advance of our stay which we also thoroughly enjoyed. I would highly recommend this hotel as a destination. n/a
centrel,relaxing,hotel facitilys,ideal holiday for chrilden lack of coffee making facilitys in rooms
The location was excellent, and within five minutes was the Marina which had all things you required. The staff were friendly and helpful, the initial booking was for the Dom Pedro Marina but someone contacted us prior to us leaving home and gave us details of the Dom Pedro Golf which was within two minutes of the original hotel We enjoyed our stay so we had no real issues
We were upgraded free of charge on arrival as our suite was not yet available.The staff were most helpful and some very entertaining The cooked breakfast was not very palatable,but we were happy with the continental breakfast
Peace and quiet. Clean. Friendly.
Air conditioned in my room 603 not functioned
Excellent location (bus station in 100 m (buses to Faro, Albufeira), beach 300 m, 2 car rental companies within 200 m), clean rooms, friendly staff, Ok breakfast, hotel has pool.
room was very dirty; tv and shower not working; reception staff very unfriendly; breakfast room just simply a joke
The staff were very helpful,good location to the beach and prom and nearby cafe`s. The only bad thing was the breakfast! The only edible thing was the melon!
Friendly and helpful staff, good location near to beach and restaurants/bars, on pleasant tree-lined road with easy access to shops The gym was very basic, the breakfast could have been better
The new parts off the hotel were clean and nice, pool area also ok. friendly staf and a reasonable breakfast. Great location off the hotel and very easy to spot with its red coloured facad. The annex buliding is not rennovated and therefore not as nice, clean but not worth the money. These rooms are also missing a fridge. Secondly internet is only available at the reception, and they charge guests 2 €/ 30 min!
The hotel is newly refurbished after a sprll of closure. This Hotel has just been re-rated as a 4 star establishment. However many of the facilities you would expect of the higher rating are not yet present. As a result of this regrading the Hotel intends to increase its prices fourfold. On that basis, a stay there would not be good value.
Close to the beach and town center. This is more like 2 stars hotel, not 4. Extremely small rooms, very bad bathroom. Shower was leaking all the time. Air conditioning was working however I put it on 17C (the lowest possible) and it was just blowing a bit of some air. It was very very hot in the room. No place to put your wet towels or swim suit. Awful breakfast (poor choice, disgusting coffee, bread tested like old, juice taste like flavored water - in the country full of fruits it is a joke!) Hotel is full for older people and families. The whole town is like that - if you are a young couple it is better to go to the next village (vilamura).
The staff were particularly friendly a little far out
Spacious apt. Quite area. Good views. Easy access. Suggested access - If coming from Faro direction, don't access through main road into Villamoura but rather access through next road marked 'Albufeira'. When you come to a BP petrol station turn into road marked 'Quarteira' and the hotel is just 100 metres away.
nice rooms and lovely pool.
A very nice hotel for a low price. Great to spend holidays with children. The cleaning could be better and the room should be redecorated. Didn't understand why it is necessary to go to the reception to ask a hair-dryer. The check-in only at 16.00. Had to wait 2 hours for it.
Swimming pool is very convenient. Space of the rooms was excellent. The cleanliness was poor and the cleaning service also poor. Some details of "cheapness" as for example the fact that there was no soap in the toilet. The little convenience store was more than poor with no selection of products whatsoever. Decoration could be improved. There is a disco very close to the hotel and the noise level was such that we had to close the windows to sleep.
It Is a Small resort and The swimming pool Is never crowded. The staff Is friendly and helpful. More staff proactivity would be very much appreciated. Our apartment (n.4) Is near a local disco and The Music may bother at night. The apartment need maintenance; we had to tell what needed to be fixed upon our arrival.
quiet place, near VilaMoura, Very old furniture, bad mattress, 16h check in is very annoying
Pool Bar and swimming pool Rooms are very shabby,badly overdue a refurbishment
The location is great even though its far from shops and beaches.Room is nice,very english style.Swimming pool is situated beautifully,the whole territory is clean and green. The staff is very unfriendly,poor english.Cleaning was careless.No additional soap and shampoo is strange for 4 star.Luck of facilities-no possibility to get proper food.Tennis court without lights while the dark time is best to play,when its not so hot.
The swimming pool was lovely and a good size, with friendly bar staff and very convenient from the room we were allocated. the room was clean and the air conditioning a bonus. The room needed a coat of paint, and they seemed suprised that we wanted to eat a meal there! I had expected to be able to play golf within walking distance of the hotel - you need a car to stay here really . A lot of facilities are advertised but are not on site. I had thought we might use a bus but there were no timetables for the bus which was a bit inconvenient.
Good value for money and the location close to the marina was great. The room was excellent and we had all of the facilities that we needed Nothing comes to mind
Clean, comfortable & fairly priced Treadmill in Gym not working - Sauna also not working
Location, pool area, steam room. Whilst adequate and reasonable value at the reduced price, the room was not to the stated standard and not worth the full, high season price.
good location close to marina , beach and good access to golf. poor sunshine around pool deck / noisy on a couple of nights late ie 3/4pm
the hotel is too old an is not a four star grade
location, service mini bars have been removed since I was last there. they have a silly little idea of charging for the safe locks. they would be better charging the price they actually want for the room.
Third year in succession, staff & location excellent, friendly and relaxing.
We received a free upgrade to a senior suite as they could not accommodate request for adjacent rooms. The suite was perfect, on the top floor with a large balcony offering fantastic views over the marina. Very clean, very good standard of housekeeping. The food offered at breakfast could have been more varied and the hot food could have been hotter. I would have expected some made to order breakfast items Eg omelettes, fresh fried eggs, pancakes etc. in a 4star hotel. Bar / foyer area could be better furbished and the indoor pool area is poor.
Liked the vicinity
Value for money and beside the beach
Appartment fantastic,immaculately clean.bit out the way but a minibus always available to take you to the beach or marina.to quiet for our kids who are 16 an 19 but fab for me.great location for all golf courses,so the hubby says.would defo go back. We tried to check in at the front reception of the hilton hotel because that is were I thought id booked and you can use all these facilities,its all the same complex.but the man on reception treated us like the poor people and sent us round the back to another reception,which was like the tradesman ent.there was no need to talk down to us its the same hotel and without us he wouldn't have a job.
Superb weather in October, south facing very private well equipped apartment, great location - not in the town but close enough. Barking dogs from house overlooked. Not incessant but enough to get on your nerves at times.
Excellent resort; our 3 bedroom appartment was equipped to a high standard; one bedroom with a king-size bed .. the other 2 rooms had 2 twin beds put together ,, so can easily sleep 3 couples. Breakfast was fresh and good selection. General manager allowed us to check out late which meant our last day felt like another full day of vacation. There's a very nice 1-star restaurant called Willie's next door ... Would recommend to all (if you're willing to pay 15-20 for starter and 30 euro for main)! if you want to be close to the beach .. this hotel doesn't offer shuttle service off-season. Wasn't a problem to us at all (we had a car) .. but just be prepared for a nice walk .. because of the 'winter' season some bars weren't open .. again didn't feel it presented a problem as remaining offer was more than enough ...
location and accesibility no information in rooms about hotel or town, couldnt get room serivce
the apartment was well laid out and very spacious distance from main centre - marina
Lovely surroundings, great weather, near golf courses. Nice rooms. Excellent breakfast. Would need a car as a outside villamoura . Problems a couple of mornings at breakfast in having to wait to be seated. No bowls or plates left for cereals. Other mornings no cereals. Also only one restaurant open in evenings with mostly buffet service.
Luxurious apartment in quiet location. Fantastic spa / facilities. Welcoming extremely friendly and helpful staff Nothing to criticise.
Excellent hotel and facilities, very well furnished flat with everything anyone could want. We will be returning to this hotel.
The apartment was lovely, well decorated and modern. The hotel had a great atmosphere and the staff were very pleasant, especially Marco and the restaurant staff.
The apartments are fantastic. We didn't travel with our children but will definately stay again and will take them. It's a shame that the Hotel does not offer room service to the apartments and it was dissapointing to arrive to a totally empty fridge. The first thing you have to do when you arrive is find the local super market and stock up, I had been told that a welcome pack would be there on our arrival..
the hotel its self and room maintaince work around pool and spa closed for 1 day
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
location when trying to leave no once would open the gate. staff were chatting
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
very relaxing value for money will recommend to friends nothing
Good facilities, helpful staff Pools too crowded at times, restaurants are fairly good but prices exorbitant.
Nice and big territory!!!! Wonderful beach!!!
saying 'goodbye' the stairwells were covered in pigeons excrement for the whole 2wks we stayed - it's a health hazard and despite seeing cleaners everywhere I never once saw the feathery pooh disappear
Great location - helpful people Poor and expensive internet access - no wifi . Ocean view was really only ocean glimpse when on the balcony - very disappointing
The space around the hotel provides a relaxed environment and its cliff top location gives great views out to sea.Overall it has a nice ambiance. The on-site restaurants are expensive and although the food is good it lacks originality.
comfortable and well appointed and managed location - too islolated
Perfect location, excellent facilities, friendly and helpful staff. Great food if a little pricey.
Excellent hotel! Yard was nice! Swimhats... :)
Access to the Beach, good restaurants, Breakfast buffet not 5 *****
Wonderful location and relaxed attitude. The cornflakes and bacon - very cheap and not good enough!
Beautiful - absolute luxury. Very expensive food and drink
The staff are fantastic and make you feel special. The location is beatuiful and the gardens are maintained very well. The accomodation is ideal for a family. This is our 3rd visit to Pine Cliffs and we will be back again.
The resort was beautiful, lots of birds, flowers, grassy areas. The facilities were very good and they were well set up to cater for children. Porto Pirata, the indoor pool and the beach provided lots of entertainment for little ones and there was the option to pay to have your children cared for by a wonderful team of girls in Porto Pirata if you so wished (see negatives in terms of expense!) Our two bed residence was large, clean and extremely comfortable - the actuality exceeding the pictures shown on websites (not a frequent occurance in my experience). Staff were very friendly and helpful. There are lots of activities organised every day. Lovely Italian restaurant. Resort was so well tended - it was a wonderful holiday Childcare in porto pirata was excellent but expensive, especially if your children were under three years of age. Food was good but expensive comparatively speaking with nice restaurants outside the resort. We were there in quiet season so many of the restaurants in the hotel were not open. If you book a residence by prepared for a good walk to breakfast, it may be only in the quiet season but we had to walk nearly a kilometre (albeit along a pretty path) to the hotel for breakfast each morning. In high season there is a train that takes you but in low season be prepared for leg work - I lost about four pounds in nine days!
Lovely gardens and proximity to beach Too remote from bars/restaurants
seclusion.away from hustle and bustle,of city life,yet only a bus/free shuttle away? bedding arrangements?/ 2 singles joined together 2 make a double not very good for your back...>
Fantastic pool, allbeit a little chilly! Great facilities for children, and good value for money.
That place is wonderfull. The hotel and outdoor area are clean and look beautifull. Peoples there are so friendly (this is my opinion) and always ready to help you if is possible. There was one thing what can be improved. In during the dinner you have to buy water if you want to drink it. I think this litlle thing should be part of the dinner. Why you can have for breakfast tea, juice, milk, cofe and water and for dinner nothing to dring?
very close to very good beach, good swimming pool, good outdoor bar for hot drinks / cold. very clean well run hotel, good food etc. could do with shuttle bus service to other main towns, taxis expensive.
Close to the sea, countryside No windsurfing center close to the hotel
Its stunning to look at, food was superb Staff were very slow to get anything done, whenever you approached the reception desk even though there were 3 people behind it with no-one to serve you still had to wait up to 10 minutes for someone to acknowledge you let alone help you - Infuriating!!
Good location for short break, not too busy, convienient for all facilities Staff could have smiled a little more. Reason for holiday was a late surprise for my wife's 60th birthday, and recovery from a slight illness. Although booked and confirmed 6 nights on the fifth day my wife tried to access the room late on friday afternoon only to be told by reception that we had only booked 5 and that we had to vacate the room or pay to stay another night. My wife felt very distr
the fact that was very close to the beach.... the fact that is impossible to go around the area unless u book a cab...
Relaxing by the fantastic swimming pool Would have been nice to have more of the local food on the menu ie piri piri chicken.
My partner and I loved the unspoiled views from the balcony. The hotel had private acces to one of the most beautiful untouched beaches I have seen. As the hotel was in such a remote place, it would have been better if there had been a tasteful entertainment programme. A shuttle bus to surrounding areas would be good. There is virtually no public transport, so unless you hire a car or pay for taxis- which are very expensive- you are very isolated.
hotel was fantastic. the location was perfect close to beach, very short distance from airport, beautiful view from room.(booked city view but changed to sea view) will definitely be back again
good food relaxing and good beach for walking no
The hotel was great for the price. I had a beach front room, and I was very pleased. It was close to shopping and a few beach bars
friendlyness of staff no fridge in room
great place...wright next to the beach I had a problem with the shower,but the hotel took care of it pretty soon. couldnt find any heating sistem. And I had a room faced to the back at the hotel,not the beach.
sea view locality to facilities in the area breakfast very limited fresh fuit would of been good
The hotel has lovely sea views from the restaurant, is only a few yards from sea, evening entertainment is brilliant, and only a 3 minute walk from bus station and taxis, bus service very resonable and good. No
in the centre for golf Very much old people
beach and promenade room and balcony too small
the breakfast was very good lift,s too small
It was quiet but good quality - no having to fight for your poolside beds - what a relief in August
a clean, beautiful, cosy hotel, convenient parking the apartment was too cold in March
good breakfast,helpful staff,lovely pool,hotel bus to beach and marina if anything ,a bus service not running to the marina in the evening
Tranquility during August & friendly quiet nature of Do Golfe
convenience to golf cources menu could have ben better selection
Second visit, had a very nice room. Helpful and friendly reception staff. Budget priced hotel which is very clean and well presented very well located for golf facilities. Probably not especially suitable for small children. Attractive pool area (too cold to use in October!) surrounded by grass. Plenty of parking. Located in a suburb so you benefit from having a car if staying there although I was told by another guest there is a bus to the shops. Will definitely stay there again. Good time of year to visit Vilamoura, cooler and less crowded. Nothing to dislike really especially at the price paid.
It is a very nice environment particularly late in the year.