The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
Close to Robson street shopping and restaurants by walking. VERY unflexible bellhops! To them the hotel guests like us, just rambling re rules and hotel laws instead of cathering to our wishes,re the luggage carts etc..seemed as if common sense did not prevail at all!
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
It's a great and pleasant stay
Bed and bed linen were great. Movie menu never worked even though I asked twice to have it checked. I had to ask for shower caps and they arrived 2 days after my request.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Unbelievably attentive staff and attention to detail.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
Staff were very helpful Expensive.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
The staff was incredibly professional with wonderful attitudes.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
Room layout and space Poor shower set-up--shower curtain was a nuisance and let water get all over floor, bath ventilation barely effective
Room size. The lazy when we were checking in. She wasn't helpful at all.
Location, size of room/apartment, efficiency and assistnce given by staff, flexibility to respond to specific requests.
Bright spacious accommodation, friendly staff Minor stuff - fridge very noisy, & extractor in bathroom started up in night & wouldn't shut down - but this seemed to be a ' one-off '
Great location! Complimentary breakfast is amazing. The kitchen looks a little outdated but it's such a great space for the price!
I loved the location and the size of the suites. The complimentary breakfast is nice, but contains too many carbs for my liking. They don't offer anything besides pastries and bagels in the morning and no protein.
Very helpful front desk staff, easy central location, good breakfasts
The suite was fantastic for a family of four. Used the facilities to save money by eating in rather than eating out. Very handy having two bathrooms. The breakfast could have been put out better rather than everything being in packets and cling film. The pool area was out of order due to refurbishment.
The peace and quiet The scramble at the buffet breakfast
Room was well equiped. Very noisy hotel. Also poor breakfast..
The location was good the staff were helpful and polite the room size was ideal for our purpose and any problems were soon resolved. Unfortunately during our stay we were unable to use the pool and exercise facilities advertised when we booked due to construction work being undertaken and this was a big disappointment to us as we were hoping to have a swim and relax after a busy day in the city.We felt that maybe we should have received a reduced rate for our stay as you did not provide a service you had advertised.
Close to sporting events and concerts, nice place to stay, shopping and eating is close! Skytrain event for adults is great The streets of Vancouver, walk to far before it cleans up, not a kids scene
The empire landmark has good prices for a decent hotel. The staff is friendly and there is a cool restaurant on the top floor. Rooms are nice and clean. The issues with this hotel are as follower: you must pay for everything (parking, Internet, ect) & the location is a bit far from the main strip so if you plan to go to clubs and bars prepare yourself to walk slightly farther then you would like.
I reserved a room with a queen bed and we were given a room with two double beds. Staff at front desk were abrupt and unfriendly. Free internet in the lobby was weak. On the positive side, the beds were comfortable.
Loved the location and the air conditioning Hotel was more on the clean side, but needs an upgrade. Lots of cracks and old spots. Super small room and you had to pay extra for parking. Not worth the amount of money I paid.
The location the mattress... very uncomfortable.. felt old and lumpy
location, big room kids need pay to eat breakfast I booked room with double beds, but I to pay for upgrade from single to queen bed
Comfort and view Reception
Bought two nights at this hotel as a surprise for my sweetheart and I. It's at the farthest end of downtown, but it's still downtown, and it's not at all in a bad area. Every room has a view (just depends on which view you get), which is awesome. It's aged (see Cons notes), but is still a great hotel, especially for the price. The room had minimal scuff/dirt build ups (but was always clean where it counted like beds, toilets, tub), and it was pretty cold, we had a hard time with the heater. I get the feeling that this hotel was absolutely the top of it's line in its day, but has since aged, mostly with grace.
This was a great location for dining and shopping. Also very close to many activities downtown. Felt nickel and dimed here. Local call charges were $1.05 per call. Mattresses were very uncomfortable, obviously not upgraded in many years. The rooms themselves had not been updated in a very long time either. Holes in the drapes, peeling wallpaper and dingy carpets. Just not up to par for hotels I've stayed at in Vancouver before and way more pricey.
Big rooms , awesome view Hair dryer only blew cold air and plug in the bathroom didn't work
Everything but the beds. Staff was super helpful. The cleaning person was very nice to us. The views were amazing!!! And it was a very central location The beds were a little old and uncomfortable.
The location is excellent and right on Robson Street. The staff were very friendly and willing to help. The room was always cleaned and the room attendants were all so friendly The hotel is a bit dated and the decor proved so. You have to pay for internet access and $9 per day was a bit excessive for extremely slow wifi access. It was painful to try and do any work as it took almost 5 minutes for a single page to load
Location Your view tower on top
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
The location and views were superb. Also nice little shopping arcade within complex with reasonably priced jewellery. Being charged to use internet facilities and having to pay for bottled water in room!
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
Location was most suitable to our needs Freindly staff
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
Suite was beautiful
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
I booked this hotel because I got a great deal, but was very pleasantly surprised when I got there and saw how nice it was! Definitely way better than what I had expected for the price I go on Kayak. The single room I booked was very spacious and clean, with a couch, dining table and a full kitchen, even including appliances (full size fridge, oven, microwave, electric kettle, toaster, etc') and dishes in the cabinets!! Staff was super nice and helpful and let me check in early even though I arrived way before the normal check in time. Even more value for your money, they gave me great coupons to use both at the restaurant and the spa. There is also a cool little cafe you can enter right from the lobby. since the weather did not cooperate with my plans to go for a day of hiking in the area while I was there, I decided to stay in and pamper myself with one of the spa packages for half a day. It's a bit on the pricy side, but they really did think of EVERY little detail to make sure you felt pampered and relaxed, so I feel was well worth the expense, and I had a great time. I did not know this, but the lady who took care of me at the spa also told me the hotel is pet friendly which is really nice. Though I did not see any pets over the weekend I spent there. The location is great, right in the middle of everything, walking distance to lots of great shopping, Granville Island, and the sky train. Overall it was a very pleasant stay, and I would totally come back if I'm in the area again. Would have loved to try the restaurant, but it didn't work out with my other plans this visit.
It was easy to find the hotel location, parking, and the view was lovely. The hotel staff were friendly, helpful, and easy to reach. The bed was comfortable and the room had that sort of dated but welcoming feel. The room looked like it used to be an apartment or condo that was redeveloped into a hotel. There is a pool - in the basement. The fitness center is top-notch. There is an elevator - more than one. A spa and a great little café are on the first floor. The cleaning left something to be desired. The toilet had obviously not been wiped down and there was hair in the shower. The sheets had been changed and windows wiped down - so it was okay...but it could use some work. Parking - When I checked in they said they could add parking at $17/day to my bill. I was fine with that - but when I got the receipt with taxes and fees it was more like $22/day. I would have been fine with the $22/day - but be upfront about it. Either say it is $17/day and stick with that or say it is $17/day plus taxes and fees. It put a sour note on the check out experience.
Their Italian restaurant is superb. Pasta homemade daily and the best haibut I've ever had. Rhe rooms are spacious, simple and comfortable. The staff warm and gracious.
Very nice employees The cleanliness of my room, needed more cleaning details the room smells the carpet was dirty and you can smell it
location close Stanley park. Very clean and romantic setting. Fantastic view of the downtown Beds were hard and uncomfortable
Restaurant was over priced and food was horrible. When told server nothing was done about it to make it right
The spaciouness The pillows were not confortable at all to get a good night rest
Got a studio suite and was not expecting the kitchen, separate bedroom, big living room and balcony! Great spot.
The location, mini kitchen &1 bedroom suite, the hotels restaurant and a great coffee shop were all great for the cost.
Large, comfortable and at a great price.
Hello Mr. Price, I can copy KAYAK, however that is a confirmation email for out-going emails only. About your question were do you go, I would advise you to call KAYAK customer service and explain the situation. My supervisor Steve Fuenzalida has been CC on this email as well as the Reservations Manager since she is the one who provided the back up that I attached on the previous email. I am really sorry to hear that from you, We as a hotel are willing to help you get the answers you are looking for and provide all the information necessary. Alan Torres Front Desk Duty Manager Century Plaza Hotel & Spa 604 687 0575 ------- Original Message ------- From : Lance Price[mailto:firstname.lastname@example.org] Sent : 10/16/2016 3:02:26 PM To : email@example.com Cc : firstname.lastname@example.org; email@example.com Subject : RE: Re: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 Thank you for your time today Alan. My request from you today was, "Where do we go"? In fact, you said you could contact your supervisor and Kayak. I do not see Kayak or the booking company address in the email below. What I am hearing from you is, your company did what it was asked to and I do not receive what I paid for. I guess Kayak, GTA and Century Plaza lose a former and future customer. Have a good afternoon, Lance & Lindsay Price On Oct 16, 2016, at 12:40 PM, Alan Torres wrote: Mr. Price, In response to our recent conversation I have attached the booking request from Guiliver Travels Association (GTA). This can show you that we weren't aware your booking was made through KAYAK as well as your request. On the booking request they ask for a standard studio suite (no specification) and it says an additional guest will stay with you (no names). Our Reservations team assign rooms based on our type-bed availability and on the accompany name (If guests are same gender or no name was provided we try to accommodate them in rooms with two beds). However, during the check-in if the guest wants to modify the bed type we can do it as long as we have availability. If you need further information please don't hesitate to contact me. Regards, Alan Torres Front Desk Duty Manager Century Plaza Hotel & Spa 604 687 0575 ------- Original Message ------- From : Lance Price[mailto:firstname.lastname@example.org] Sent : 10/16/2016 11:11:04 AM To : email@example.com Cc : Subject : RE: Fwd: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 Cheers, Lance Begin forwarded message: From: firstname.lastname@example.org Date: October 12, 2016 at 9:24:54 AM PDT To: email@example.com Subject: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 getaroom.com In partnership with: kayak.com Twitter Facebook Reservation Details StatusCONFIRMED Conf. #R657983447 ArrivalSaturday, Oct 15, 2016
Perfect location close to downtown shopping. Great staff. Amazing restaurant on site. Hotel is a bit dated. Carpet was damaged in our room. Very modest for the price- but the location was so great
We had a terrible fligh, and our consierge was very accomodating, and cheered us up by going the extra mile. There was a Q-tip in my room when I arrived.
Every thing at Cascadia was pleasant, it located a few easy blocks from the main shopping areas with bus stops close by. Other guests and staff were friendly, there was a nice feeling when in the hotel. The room was very comfortable and clean, with great little kitchen, for when travelling with family who like big meals 3 times a day. The included breakfast with tariff was a great way to start the day. The breakfast times could state that the finishing time is not only for entry but when the kitchen closes.
Location, room, breakfast, staff, all great
All the staff was very friendly, excellent service in bistro, great view of mountains and seaside. Was there for anniversary would go back without hesitation. The parking taxes that weren't listed, one young group of guests above our room fighting on the veranda outside until 6am,nothing was done to quiet them.
This hotel was conveniently located for downtown shopping. The staff was nice. The room was very efficiently laid out so it didn't feel small.
It has a very excellent location in the city of Vancouver. I also liked the staff particularly at the breakfast lounge. The breakfast can stand some variation - maybe bacon or ham can be interchanged with the sausage on certain days. If you stayed for only one night, it would have been okay but we stayed for 3 nights and having the same fare for 3 mornings is a bit too much.
Room is clean, spacious and comfortable. Staff is friendly. A little bit cold at night but I think it's due to weather in general. And staff helped me very quickly when I need support for temperature.
hotel staff were very friendly and helpful. the room was perfectly clean and big. air conditioning very good. everything about the place was great, breakfast especially!
The rooms are exceptionally well equipped. Cooker, microwave, dishwasher, crockery, glassware etc. Pull out bed. And very spacious. Staff polite and helpful. Bar has good and good value meals.
The triple sheeting, room with kitchen facilities, excellent and co-operative desk staff, delicious, varied breakfast.
The room was very quite, even being next to the elevators and the bedding was great. We did not use the kitchenett but it was nice. The elevators were slow and a real pain.
Warm, friendly, helpful welcome, Great attention to customer service. The managers reception was a nice touch. A very good breakfast included in the price. No
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The people at the desk were very helpful and so friendly.Craig in the breakfast room was also helpful and so well informed on things to do.He is such an asset to your business.I liked the breakfasts but would love to have had something that was not sweet such as a bagel. Toast was the only choice for me. I don't eat sweet rolls and muffins. I am glad you do not change the sheets daily. The computers were handy. There were not enough hangers in the closet. I would like to use the towels more than one day and not change the sheets at all. Changing the sheets every 5 or 6 days would same a lot of energy and water.
The service at the reception and breakfast was very good. Good informations about Vancouver from the reception and good recommendations for several good restaurants. Very central location.
Clean comfortable room and the breakfast was very good too. Great location right downtown. We will stay at St.Regis again.
Comfortable and quiet room, friendly staff, the hotel is in a good location, close to metro.
Great location close to the Waterfront and Gastown also good for nearby shopping. Room facilities excellent, tea/coffee maker, iron & ironing board, hairdryer. Fab bathroom. Its not a big thing but the breakfast room needs to be a bit brighter. The breakfast itself is excellent.
The best hotel on our 3-week westcoast trip. Best value for money. Perfect comfort. Very good breakfast. Very central location. Highly recommendable.
Helpful staff with interest in our enjoyment. Nicely decorated and refurbished hotel. The parking lot is not attached and requires moving luggage across an alley
easy walking to Gas Town. Nicely updated. Very nice luxury bath features. Small room but ccmfortable with everything we needed. Friendly courteous staff. Great breakfast Bed too soft for my back. Pillows too large.
Staff was friendly & efficient. Great value w breakfast. Room was clean and tasteful. Bathroom was spacious enough. All in all 4 stars!
We enjoyed our two nights at the Hotel, fantastic breakfast, nice reception, clean room and beautiful bathroom.
Very comfortable and the staff were extremely accomodating. No spa facility onsite.
The staff were extremely courteous, calm under pressure and helpful. The room was lovely with all the facilities you could wish for. The hotel was clean throughout.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
loved the patio doors opened up to the veiw of the sea,the breeze flowed through the room.
Fabulous views Close to everything. Very quiet on 9th floor. Friendly staff. Right on the sea wall. I have stayed at many hotels in vanvouver which were fancier but this is my favorite since it brings out what makes Van one of the most picturesque cities of the world A bit dated and modern 70s decor Valet was a bit steep at $40. No free WiFi in rooms
Location is superb with Stanley Park at the door and the city behind. Great views Price of parking
Usually when I travel and get to a hotel I want to be checked in as quickly as possible. You'd think the young guy checking me in would have understood this, but he kept stopping what he was doing to answer questions from one of the other hotel workers. The other worker was maybe 50 or so, the kid's senior, so I understand his respect for the older man, but they should both know that whatever questions/answers either of them have for each other, should have been both posed and answered after the guest is checked in. Sounds like a very small detail but this level of attention to detail is what I expect from a 4-star hotel. Aside from that and the location being fairly removed from much of what I wanted to see, no complaints.
Great location, good value. Fun to be in that part of the city, a real attraction for us. Exterior is rather dated but interior was fine. Not a concern for us.
Loved the hotel. Have stayed there many times... Amazing location... However, $750 a night is absolutely insane!! Somehow got ripped off online into paying that for one night! It was supposed to be for 2 nights.... Not happy... Complete rip off...
upscale ..lovely hotel overlooking Stanley park . and harbor.. shopping is just steps away... with many restaurants and coffee shops within walking distance..you won't need to drive anywhere...We will be back for sure in the near future
The location was beautiful. The staff were very friendly and helpful. The beds were very comfortable.
The location was great and the employees were very nice. Mattress and pillows were marginal at best.
Boutique hotel; large rooms Overrpriced related to location and lack of view.
Excellent location, helpful freindly staff
the chocolate body paint
Personnel was friendly and helpful Bathrooms are a bit in the small side. Booked four people but got three sets of towels daily.
Big room and excellent location. Very hard bed and O'Doul's breakfast was disappointing.
Thoroughly enjoyed the artwork and ambiance of the hotel. And the staff was great!
The location is perfect. Many restaurants and shopping nearby. The room has a fridge, a safe and a small wardrobe for coats etc. the staff are wonderfully helpful and the hotel offers free morning coffee/tea delivery to your room. Rooms are nicely renovated but the washroom is tiny tiny tiny and the room is dated. The couch ibarely accommodates 2 people and is uncomfortable, the pillows and mattress are old and soft. The only place to unpack clothing is the nightstand as there are no other drawers in the room.
Great location Courteous, helpful and efficient front desk staff Spacious room Immaculately clean Very good restaurant with great breakfast and excellent service Interesting modern art installation Bathroom vanity needed replacing in room #315 Low lighting in bathroom vanity area
The room was super comfy and nicely decorated. The front desk staff was very friendly and able to dispense great information about their city as well as making amazing recommendations for places to eat and drink. The Valet even went out of his way to look for my cell that I thought I had left in car, when I found it in the bottom of my bag he wasn't even annoyed. Thank you for having patience and for the recommendation for the PB&J Burger recommendation. Nothing, I was very pleased with my experience here.
Location was fab - in the centre of downtown and near stanley park. Easy to find other places from it. Parking facilities are totally secure. Staff were excellent - in the bar, restaurent, reception, baggage etc, everywhere! Hot tub was also fantastic, hidden in the gym, no-one else was using it and it was a real bonus to have this. Just a little on the pricey side. We did pay for an artist suite although I think an Artist room would have probably been adequate. Breakfast is always at an additional cost which over a few days adds up, although the service and quality of food in O'Douls is fabulous! I don't think the CAD versus the GBP helped us, the conversion went the wrong way from our booking to arrival!
Very comfortable rooms,, extremely helpful friendly staff. On Robson street not far from Stanley Park. Nothing
I liked the location as it was walking distance to all I wanted to see and do. The motel was quaint and older but with charm. There were loud street bums and partiers out our window. Bummer of a night. Stay on the north side of the hotel!
Great price and proximity to everything Better coffee in rooms
Booked 2 double beds and was bumped to a single double bed for 2 guys. Not cool. Charged me an extra 20$ for a cot.
Great location for a place to stay after a concert. Room was clean. Comfortable bed. Cheap. Terrible view. Got comfortable with neighbour in hotel across alley. The perfume smell off the elevator was horrible. What are they hiding?
Simple. And easy Could hear people on the floor above us and outside our door in the early morning.
Location Nickel and dimed, very slow internet, pay for parking, small room, no facilities. The motel we stayed at for 60$ a night was better in every way.
Staff was friendly and helpful. Room was clean and comfortable.
Convenient enough. Marginally cheaper than a few other hotels in the area when booked well in advance. The people yelling in the streets could be clearly heard until the early hours of the morning, in addition to every thump and loud conversation from the surrounding rooms and hall. It was difficult to achieve a good night's rest -- and the dated bedding did not particularly aid in this effort (although the pillows were decent, at least). The old magstrip keycard readers for the room would often take multiple tries to get the lock to open, and weren't obvious when they did work on the doors, or on the elevator access in the lobby. The hotel does not appear to have had any significant updates in the past few decades, and as such the price outweighs the value.
If you want to be in the heart of the clubs and pubs this is the best place to stay! N/A
Fair price, and there turned out to be parking down the street, so really not too much of a hassle after all. Good service. There's super limited parking. We arrived on Saturday, but all of their passes were given out the night before. That made it a little confusing since half their parking lot was open. Just prepare to park offsite.
Decent location, walked everywhere and did not need to drive in the hectic Vancouver downtown area. Cheaper than other hotels in the area. While it was downtown, it didn't quite feel safe to walk around alone at night in that area. Walk a bit further and you get to a safer area, but the hotel is surrounded by Strip Clubs and Adult entertainment stores. Also, the soundproofing was TERRIBLE and the room was tiny. We could hear the people upstairs talking at 2 am, making it impossible to sleep. Eventually we were forced to call the front desk to complain. As well, outside our room was the huge Howard Johnson neon sign. While the windows were opaque, you could still see the red glow through the cracks, illuminating the room. Overall, would not stay again or recommend.
Has a parking lot dedicated to hotel guests. Cheap compared to others in the area. Within walking distance to many restaurants. No fridges in room. Have to pay parking fee. Power outlets hard to reach, and not near bed. Ice machine only on one floor.
The staff was great and very helpful. I like the room as well. It wasn't spacious but well designed. Location was within walking distance to great shopping. I would have loved a bigger gym. wanted to try the spa but ran out of time.
I was most impressed by the staff. From check-in to check-out, they were all responsive and positive and we enjoyed our visit because they made us feel welcome.
It is so quite inside the lobby and halls. The hotel's location is so amazing. Yes, the noise out side the hotel specially the Burrard ST.
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
Everything worked The restaurant is excellent but I will like some more alternatives
Beautiful hotel. Great Location. Friendly Staff.
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
The personnel was extremely kind and helpful; nice chocolates on the pillows before night; nice bodycare products in the bathroom. Great views from the hotelroom.
The location was perfect in the heart of Yaletown in Vancouver. The room was small, poorly decorated and without elegance.
The service in this hotel is always excellent and guests are made to feel welcome from the moment they are greeted at the front door. Nothing
The beds were comfy
The room was clean, the staff friendly and helpful, the location is great for shopping and sightseeing. Love having the paper each morning and free bottled water each day. The only thing I did not like was the coffee maker it had a soapy flavor, a cleaning with vinegar would take care of the problem.
Close to all amenities
Location is perfect, plenty of coffee shops and resturants around not to mention the grocery stores. 5-7 minutes walk to the skytrain and you'll find yourself in downtown or adjacent cities in no time. Free wireless and daily newspaper and free drinking bottled water. I have been to many hotels and having lived in Vancouver for 3 years for my training. The park inn is perfect in every aspect. Enjoyed my stay there more than my stay in Hayat Regency Vancouver in which I stayed before moving in to park inn. Nothing
a good nights sleep ?
The moment we walked in we were acknowledged and greeted with a warm smile. The staff was so polite and accommodating to our requests. The rooms were clean and the view was just breathtaking!!! The location was great, very walkable with several dining choices. I have stayed in other hotels in Vancover, however this is the place I will be returning to from now on. Honestly, I will be returning because of the friendly staff most of all. Not a single negative experience :) Happy customer here!
The staff were very pleasant and helpful. The hotel check in wasn't until 4pm but we came in on a morning ferry from Victoria which put us in downtown Vancouver around 12:30. They let us check in and said our room would be ready around 1:30. We were able to get lunch and come back. It was nice of them to accommodate us. There are a ton of things in short walking distance, and for a longer walk there's a path along the water front that ends at Granville Island Market. The room was really cute, and had a big sliding glass door out to the balcony that let in a lot of daylight. There was a blackout curtain that closes over it for night, which is extremely helpful. The aircon was cold and the bath water was hot, and that's all I really need in life so I enjoyed my stay. Parking is $15 per night and the parking lot is a little sketchy. There's a sign warning about a lot of theft. There are a lot of homeless people wandering around the area. The hotel is right in front of the Vancouver Hospital so there are a lot of ambulances leaving with wailing sirens.
Great view of downtown and mountains. All was good.
Location Staff Amentities surrounding the area
Views from the front rooms are nice. Noisy both from the street and the halls sometimes.
View from the room. Attractive room. Staff helpful. Good room service breakfast. Room rather small. Location: we chose it, but we re out of towners. However, we managed to find bus routes we needed with helpf of some staff. Would be good, given your location, if all your staff were informed about bus routes.
great room layout for us, having a separate sleeping area. Conveniently located to get to BC Place Stadium! friendly staff and clean hotel. waiting for the elevators and walking through the front desk area to get to and from the pool.
I have stayed in downtown Vancouver many times. I don't know how I hadn't heard of the Rosedale before looking to book this trip online. Check in was quick and easy and they let us check in 2 hours early. The hotel is clean, the service was excellent, our requests for extra towels and coffee in the room were fulfilled literally within minutes of the requests being made. The location is amazing. We had a fabulous meal at Rosies Restaurant downstairs. We will definitely book there again next time. Make sure you put your "Do Not Disturb" sign out when you go to bed. The maid knocked on our door at 8:15 a.m. We were up...but what if we hadn't been?
The bathroom was in poor shape. No water pressure and the toilet didn't flush properly. Room 1402
Room was quiet and clean We had asked for a suite with 2 bedrooms but ended up with only one bedroom and two beds
Traveling with kids, it was great to have the different living spaces/sleeping areas, and the kitchen.
Professional hotel staff. Large and clean room. Very well located in Vancouver downtown. Highly recommended hotel.
Place seemed very clean. Staff was flexible and friendly. The price seemed to be a good value for such a large room given how expensive Vancouver is. I paid a fair amount more for a space 1/4th the size in NYC. I liked that they had a pool, jacuzzi, and exercise machines. The views were great and the rooms were very spacious- both a bedroom and living room, so good for families or small groups of friends. Great location- close to sporting arenas and an easy walk to the skytrain stations. Housekeeping was very accommodating. The large suite style rooms work well if you need to spread out for a longer trip or make room for family members. Comfortable and unpretentious. WiFi? Forget it. Didn't work at all. The friend staying with me was an IT professional who told a staff member part of what the issue was, but the staff member didn't seem to have the technical knowledge to fix it. I just gave up on it after trying many times over several days. Don't come to this hotel if you need WiFi. I was glad they had newspapers to read instead. Cable channels seemed disorganized and lacking in selection- no in-room channel guide provided. No free breakfast either; I was paying a lot for the room and this should have been included. The $60 per night place I stayed the first night I was in town did offer this, and the price for this room was much more spendy. And yes, the place was spendy, but was not modern, upscale or trendy (in the best sense of the word).
Location, location,location 2nd Visa charge - not too sure what it was for
I arrived very late and left very early. The suite was great. The wake up call came in. A brief but positive experience.
Convenience to Orpheum theatre N/A