Great staff and fitness room open 24 hours a day furnitures a little bit old
I was upgraded to a better room for free. Room was too cold.
Good service and excellent buffet breajfast
i liked the proximity to the station. The buffet breakfast was excellent and i liked the fact that i saw a well known australian football coach having breakfast one morning. The hotel needs renovation on the inside as everything is worn out and lets a beautiful hotel down. Coffee making facilities would have been nice.
Kindness of staff, location just in front of central station. Breakfast was poor, not enough sweet cakes.
nice location and value for money
The hotel is in the centre of Torino, just opposit Puerta Nouva. The bed was fantastic, you have the possibility to choose between different pillows.Bathroom was quite big. The room I stayed at need renovation (carpet).
For our purposes the hotel was perfect. We enjoyed our stay and felt like honored guests. Nothing. Everything was fine.
Convenience - ideally located
The breakfast The parking was a nightmare, I own an expensive Maserati and was told by the reception that the only parking they could offer was any one of three independant garages who pack in as many cars as they can. Not in the least reasurring when then person running the garage says ' give us your keys and I'll try and squeeze it in later'
That you do feel welcome from all of the staff especially those in the bar.
we enjoy there because of our best locaton . it"s restaurant was cusy and the food was delicious with nice design .
Located in excellent point, high quality rooms, very comfortable During breakfast there is no tea on the self service table, the waiters are not asking what do we need
The quite unique realized dream of an art déco-hotel, with all details in excellent function and fashion.
It has the best location in Turin, i had amazing time with friends I think it was the best experience for me in Italy. I was surprised by the Italian law of iron, i was shocked when the receptionist told me that I can't have an iron because it was by the law plus I wasn't informed earlier about it.
We preferred this hotel over competition because of the indoor pool, which unfortunately was closed.
I have been upgraded in a suite. Excellent. Lobby unpersonal and not welcoming
room The recommendation for a local restaurant - it was terrible
Great location! Found a great price for my stay for business. Would stay here every time Im in Turin.
Exceptinally central and very good service
Location - excellent; price for 3 nights excellent (third of what is quoted as usual price per night); quiet; wonderful view of Torino from 6th floor room; luxury room with excellent en-suite and service was excellent with many excellent nibbles with tea and bar.
The location of the hotel is ideal for those who need to stay close to all city's amenities and main centers of business I found the single room somehow poor in terms of comfort and quality of the furniture, especially considering the price paid for its rent
the location in the historic part of the city , the design of the rooms and lobby . the lack of service , parking far from the hotel . nobody to help you with luggage or to park the car .
the central possition of the hotel
Helpful & friendly staff Bvlgari bath products not for bookings made via booking.com. Lack of privacy: one big table in stead of separate tables in the breakfast room; Big window in the bathroom with Venetian blinds (not closing well) looking out on a courtyard – the other apartments around the courtyard can most likely see the bathroom…
GREAT LOCATION! beautiful room. quiet, clean, big! the ugliest doors I have seen in a hotel! and weird lobby layout/decor + sometimes "family style" service but courteous and responsive. not practical if you have a car. strange layout of breakfast room leaves everyone sitting tightly around a huge table.
personal touch, location and ambience
Nicely designed and big room. Breakfast was rich in variety and well prepared. The spot is perfect since it is on the city center.
The location and breakfast. One girl at the front desk was very rude when we first arrived. We had been walking for hours in the rain with our loaded backpacks and just wanted to check in and lie down. I couldn't believe the attitude we got. Luckily, we didn't see her for the rest of our time there.
Excellent location, nice decor. Breakfast could have been better.
The Golden Palace was beyond our wildest expectations, its a beutiful hotel with the very best of facilities and the staff cound not be more helpful and kind. We have traveled widly and found that the Golden Palace is one of the very best Hotels we have ever stayed in. We canot recommend this hotel highly enough.
It's modern and clean and maintains a high standard Not really
big room in modern style, mostly indifferent staf, good location, nice spa
very central and modern the architectural design and the colours are "peculiar" - all very dark... remembers the movie "Shining", just the child with the bicycle missing...quite expensive in general
I really enjoyed my stay at the Golden Palace, the room was fantastic!!!!! I was disapointed that the pool was shut during summer time for maintenance, bit ridiculous during hot season
Good staff, pleasant room and bathroom, generally well-run. There is some very bad art.
Friendly and generally helpful staff
Friendliness of Bar staff, Spa area, late checkout We had to move room at 1am as the heating control was not working at the room was much too hot
The breakfast was excellent, especially as compared to the Italian hotel 'standards'
Room is as described. Very comfortable and hotel very well located. Staff was friendly and helpfull
Very courteous staff. A few of them spoke English and those who did not tried to be responsive as possible Better restaurant hours. I only had breakfast there the restaurant was closed often. Comfort- the rooms were very cold and the heat did not adjust. The bathroom was warm. (smile)
Helpful hotel staff, safe and comfortable garage, good service, clean rooms. Location is not the best but fair close to the center
The hotel is very comfortable. Its location made it possible for us to walk all around the central part of the city - we did not use the transport at all! The room was very comfortable, modern and really made us feel at home. The staff was professional and friendly, we received all the help we asked for. We have just completed our vacation in Italy, and this was undoubtedly one of the best hotels we stayed in. It is also rather inexpensive, especially compared with the hotels in the lakes' region, that are, from our experience, much less comfortable and significantly more expensive. We enjoyed this hotel greatly and were really sorry to leave.
Nice and comfortable rooms. Great bathroom and mattresses. Includes parking place. Not close to city center, but taxi reacheable for 8 euros.
good location, nice staff, clean room, good breakfast, very quiet. A supermarket very close for different necesities. We would like to have restaurant for the lunch.
The people in the reception, were so helpful, kind and friendly.... The short walk to the city center was max 15 min... for us no problem, The parking was super if you have a car that is packed and do not want to take everything with you.
Location. No bars open.
The hotel is close to the downtown, quite enough, clean and it's easy to park the car Expensive extras
Internet connection for 14E total for the whole stay up to 15 days. Nice secured underground parking, however additional fee 10E per night. There's a food shop next to the hotel. There is an open terrace for breakfast, if weather is OK. Generally nice hotel for reasonable price, as for Italy. The location is not very good for sightseeing.
Location Not four star level. No soul
Clean, Fiendly staff and central location.
The location and its proximity to Porta Susa is particularly important for train travellers. Via Cernaia, where it is located, is one of Torino's many colonnaded streets which is very useful when the weather is inclement, or even when it is very sunny, and is close to many cafés and restaurants. The weather, but the hotel cannot be responsible for that and its location mitigated the situation.
comfort of hotel,buffet free
Good location No iron available, lifts wereonly big enough for 2 people with little luggage. Bathroom was tiny, were told on arrival that restaurant closed at 11.30, when we went to order at 11.10 we were told it was closed.
Very Central, next to trainb station and subway. Clean, Nice Staff, Would Stay Again
The hotel is really well located. I was able to do early check-in at 11 a.m. There is free of charge mineral water in the minibar. For early leavers (before the breakfast starts) they offer coffee and snacks in the bar next to the lobby. The climate control in the room was extremely loud. I went to breakfast room some 20 min before the end time and notices that they just removed the empty plates instead of filling up them with additional food.
Conveniently located hotel with everything you need - including free WiFi.
Polite manner to guests no room internet connections, poor delivery of messages
Location and value for money.
The location in the city center of Torino.Breakfast was good. Cleanliness was bad, especially the dust on the walls.Staff was too noisy when they started closing the breakfast room at 10 am. Price of the room 125€ is a little bit expensive regarding the offer.
We had a brilliant stay at the hotel really pleased with the room and the location was brilliant, the balcony was a added bonus where we sat in evenings to watch the world go by. Breakfast was excellent with loads to choose from.
comfort/ budgets; regular breakfast/ perfect location for our main. no problems
Convenient location near the main train station in (Torino Porta Nuova) and on the edge of main city shopping and museum district Energetic staff willing to help Nice views from top floor rooms One staff member was new to the hotel and gave a number of wrong information details which caused us some issues, but she worked hard to correct the issues once discovered. Wireless internet was slow and disconnected frequently Have to put door keycard in slot once in room to turn on all all power and heating/cooling, so room was quite hot after returning from a day out and took quite a while to cool once returned - no way to have the AC on enough to keep it from getting super hot w/o leaving a key card in it all day long. Also unable to charge electronics when not there *everything turns off*. This was common in many rooms we used in Switzerland and Italy
the proximity of the hotel to the train station - it was important for me to get to the station as soon as i could in the morning, so this was very beneficial. There were hardly many advertisements on locals for medium priced to higher priced restaurants & pubs.
very spacious rooms, huge bed, comfy robes and slippers. great location close to shops and major piazzas
Good location. Friendly staff
Close location to the city centre, good breakfast and silence in the room.
I appreciated the friendly staff, good breakfast and great location. I was disappointed in the very expensive internet facilities and would recommend the hotelgroup to change this because it is a unnecessary negative.
Comfort and peace
good location with ease acess to many attraction areas no available bussiness office and no internet facility outside the room
Promimity to the Salone Del Gusto expo was perfect. We also had a three year old and the hotel was very accommodating even though the hotel is very much a business hotel. Breakfast being included was an added bonus and the free minibar in the room was a great surprise. We had no complaints.
The room was very nice and large and all the furniture are rather new tried to get a beer at midnight and all bars were already closed. Fridge in the room only had coke and juices.
Good value for money, very comfortable bed, big bathroom, all very clean. Away from city center, not a lot to do around if you are traveling with a young child.
Hotel was very clean and the staff did whatever they could to accommodate us.
space in the room and high ceilings the breakfast was not very good.
it is far from the city center and there is not anything of interest around, specially when you travel with a little child.
The Sky TV was in the room but not available for use.
Stylish room with good facilities. Having to move rooms twice due to problems. No drinks available after 11.00pm. Unhelpful night staff.
Well decorated,good breakfast,helpful staff...
Rooms are quite spatious, as well as the bathroom, parking comfortably located TV is quite old
Some "non-smoking" rooms are used by smokers. The hotel staff appeared to be unaware of this
great Hotel in a great location with an extremely professional and friendly staff
The room was huge but too warm. We had to open the windows to cool the place down. We only booked because of the use of the building for the Italian Job film. Didn't realise the location was a fair walk to the Piazza's. No reference to the film in the hotel reception or any of the literature in the room. We did ask for access to the roof and this was not a problem.
the young lady at the reception on saturday morning was exquisite - her manners and communication skills should make your hotel proud - you are very lucky of having her with you
Nice historical building, beautifully redesigned
Style and service lack of restaurant options and no leisure facilities
It's at the Lingotto!!! Chocolates in the room as it was our honeymoon. Reception staff excellent. Not a hotel for holidays more set up for business users.
Being able to walk on the roof and actually be in the Fiat Factory Parking, access from car park to hotel with heavy bags was poor.
The room was excellent. Very clean. Hotel staff are very nice and helpful. I will reside again in the hotel for sure. Not really, however if they improve on the english breakfast it would be nice. That is, although they offer english breakfast, however sometimes it is not 'hot' enough.
The man who assisted us at the check-in was so helpful and accommodating. The overall feel and look of the hotel was excellent and I would love to return. The staff, the entire experience - wonderful! The only complaint I had was that I booked 3 rooms and when I booked them they said they all had a balcony, but when we arrived only 1 room had a balcony. Otherwise, everything else was super.
Very good and friendly support by staff Public transport / accessibility not sufficiently well explained (you can take a bus 72 from the city center or from Madonna di Campagna (intersection with train from airport))
good value for money... breakfast was of a good continental standard... staff were helpful a bit basic in the rooms... but you cant really expect too much for the price! also not in the best of neighbourhoods
out looking of hotel is not so bad. in fact.. there is nothing special.
Very clean, Recent hotel, modern design, comfortable room, nice bathroom! Parking available. Excellent breakfast
Very nice hotel, beautiful district, and the best cuisine in Italy :)
Resturant was excellet.
It is a modern hotel with good standards and typical facilities for a 4 star, the room and bathroom were clean and the staff very polite. nothing
Fiyat /fayda olarak uygun ,yer olarak ise merkeze uzak olup , odalar biraz eski , kahvaltı normal ,park yeri uygun
Otel, kendi ülkemde olsa önünden bile geçmeyeceğim kadar kötüydü, internet bozuk dediler kullanamadık, kahvalsı da iyi değildi.
calisanlar cok misafirperver....
Park problemi yok , Temizlik tatminkar, fiyatı düşük,Merkeze yakın Araç ile giriş yaparken biraz ters kalmakta. fotoğrafta görüldüğü gibi büyük değil. Arkada iki katlı bir otel.
Liked the location. Beds were very comfortable. Quaint boutique style hotel. Quiet at night. Did not like breakfast. No eggs and limited cold cuts. Advertised as buffet breakfast but more continental style.
location & friendly staff bed was a little old
Very central location - amazing room with sweeping staircase. Great architecture. Very good value for money. Beds left a lot to be desired - appeared to be very cheap and old.
I found the central location very convenient and liked the fact that a buffet breakfast was included my room rate.
The Reception was very friendly and helpful None
The staff were extremely friendly, the shower was fabulous & the beds were the comfiest I've ever slept on in a hotel! No
The street the Hotel was on was very noisy - Saturday Night revellers until 5.30am Sunday
Decor was cute, staff friendliness The chair broke in the room when I tried to sit on it. Facilities may need some attention.
Helpful staff, and friendly. Great location: close to downtown, bars & good restaurants
Location was very good.
Space, bathroom No internet in the room
Friendly staff an for Italy they offer a satisfiable breakfast Coffee at breakfast for Italy pretty worse
The fact that I could have my dog with me in my room. The breakfast was mediocre.
The hotel was very convenient for Turin's Porta Susa station which was directly opposite. We had a large room and once we had asked for softer pillows it was comfortable and quiet. Although old fashioned this hotel was very good value for money and the breakfast was excellent.
Near Porta Susa Train Station Clean room Good breakfast Helpful, friendly staff Bed/pillows not so comfortable Slight smell in room Older decor Tiny shower
Location, staff friendliness
Excellent location, fair price / quality ratio
Location Everything was OK.
Hotel staff is really kind and they helped me a lot. Spacious room, very clean bathrooms and very central location (just 1 min walk from Porta Susa station where there is the stop of airport bus lines also. I definitely suggest this hotel.
Hotel located very close to the airport bus route. Pleasant staff. Rooms clean and well maintained. Not a very central location. No tea/coffee making facility provided.
The friendly helpful staff and the position so close to the railway station.
Friendly staff, good breakfast in a quiet residential area Room was a bit small. Whilst not really a problem it is a good 20 minutes walk from Airport bus stop and main points of interest
We book two double rooms. One was fair the other one was quite small. In addition, one room was in the sixth floor and the other one in the fourth floor, which was not convenient as a family. However, we were happy otherwise. The size of one of the double rooms, which actually had a size for a single room.
The stuff is very helpful. On the day the restaurants generally closed, they did call few and found one for us. I forgot the passport in the room and they rushed it with a car free of charge to the airport. The breakfast could have more choices of food. The room floor was not clean. The low floors could get noise from the patio, which is bar extension.
Very good design and variability of ambiance. It is simply not acceptable that internet access is paid. But if it's paid it is even worse if we take into consideration the plans available. 15 Euros per 24 hours (continuous access! - so it will switch off after 24 hours even if you only used 2 hours), 10 Euros for 4 hours.
The staff were very friendly and helpful and the themed rooms were an experience! It's a bit too far from the centre; 15min walk to the train station and then another 10-15min walk to the centre of town.
Great atmosphere, comfortable rooms with terrace on the top floor, and of course the sheer style A bit remote from the city centre, but manageable
close to the train station and the rooms are beautifully decorated. The reception staff where not very helpful.
Very helpful staff when we arrived and generally during our stay. We had asked for a quiet room and were allowed to check two alternatives out to see which suited us best. Quiet location, parking available and convenient (at extra charge). Very nice ambience in the hotel generally. Although a touch small our room was bright, well equipped, quiet and the bed was comfortable. Good restaurant attached to the hotel; good breakfast. The hotel is slightly out of the centre which meant we had to take a short taxi or tram ride into town.
convenient, clean-helpful staff
Location, design and staff Poor Breakfast, and bad ( and not free) Internet connection
Very clean and welcoming
Cleanliness of my room, Location
Location and parking option
Central location was good. Simple clean rooms & included breakfast. Not good for business travelers - it was extremely difficult to obtain wi-fi and also could even get internet via internet cable.
very good location: bus stop next to the hotel door, airport bus stop pretty close, rooms well equipped, kind people at the reception, good breakfast no free wi-fi access to the Internet
The staff were friendly, helpful and efficient. The buffet breakfast included in the price of the room was plentiful and nicely presented; cutlery, crockery and tablecloths were beautifully clean. In our room, the shower was fantastic, the bed big and comfortable and there was a safe which was easy to use.
Convenient location, very quiet, adequate breakfast. Excellent restaurant nearby 'Slurp' left out of hotel and second on the left - English spoken and gluten-free diets catered for. No milk provided for in-room coffee. Special diet request on booking ignored.
The hotel is very close to the train/metro station. We were at the city to watch Juventus games and was easy to go from the hotel to the stadium using the public transportation. The hotel staff provided all the support needed during our trip. The breakfast could be better.
Standard of the room, localization of the hotel with respect to my purpose of the stay in the hotel. The number of non-italian TV programms could be greater. Although the amount of food at the breakfast was very good, I prefered to have more meat/ham food.
The hotel is very well situated; just 5 min walk from the central railway station. Clean rooms, quite quiet, good breakfast. If you get up late, not much food will be left for breakfast.
Nice location, recently renovated hotel, atmosphere of luxury Poor breakfast, no fresh food, everything sealed in plastic. And most important: the hotel has a system where the airconditioning only starts to work in the evening. During the day it gets very hot.
The hotel is conveniently central close to the main train station at walking distance from all interesting places. Staff is very helpful and professional. Getting there by car can be puzzling. The hotel seems to have been recently renovated. Of course breakfast cannot compete with what you get at one of the many beautiful cafes in town.
amazing room, spacious, very nice breakfast, nice staff.
Very Good Hotel in a great location with a the appropriate Italian city style. The staff were English speaking, very friendly and helpful. We had an most enjoyable stay. Our room was smart and clean, though starting to look a bit tired. The air-conditioning worked, just, but was old and a bit noisy. The public areas of the hotel are very classy and in good order. Very nice breakfast buffet, plenty of choice, though the toaster was a bit iffy.
Very friendly staff, very nice hotel, good location.
Effective air conditioning during very hot weather
Very nice location, good facilities, authentic, clean, well kept rooms, good breakfast. AC system is centrally operated, Italian standards concerning hot and cold differ from mine.
The hotel is within the city centre and therefore close to main attractions.
Very much! comfortable and home autmosphere
The location is excellent just a 5 minute walk to Piazza San Carlo which is stunning, the Hotel itself is beautiful and offers an excellent selection at Breakfast, the Fantastic staff at Hotel Genova are very warm and always more than happy to help, we would definetely stay there again. Grazie