the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
The staff was fantastic in both courtesy and smiles.
location and very well run
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
it is just in center what i want
Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Friendly staff and excellent location. Safe and pleasant
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
A very professionally run establishment. Excellent English spoken by friendly and helpful staff. Modern and up to date (ahead of most in the UK!). If one enjoys eating in hotel restaurants (this one is good) in the evening do check first if it is being used for private functions - there were 4 during our stay of 8 nights. The full restaurant menu was however available in bedrooms on these nights.
Everything was priety nice, very rich breakfast
nice, helpful staff spartan
Very nice breakfast with a big variety of food, the personell was really kind and helpful, the room was very clean and the location of the hotel was about 15 minutes walk from the center The food served in the hotel's restaurant didn't meet our expectations and was not as described in the menu
Nice hotel, new, clear and quite. Good location.
The best attitude that I strechal in hotels.
Clean, colourful, friendly english-speaking staff. Situated a little away from the center (but 5 minutes from a metro station, one stop to Nevsky Prospect) in the middle of "real life".
For the standard of hotel, the service from the personel was disappointing. Very casual behaviour.
It was our second staying in this hotel and soon we plan to come back again. Wonderful location, 5 minutes from metro. Really good breakfast. Friendly receptionists. Last time they made us free upgrade from Standard till Studio room. Thank you, guys! The only thing that I'd recommend to improve is room cleaning. Sometimes, even after our room was cleaned, we still had lumps of dust.
The hotel was very clean and modern and the breakfast was very good. There was no tea/coffee making facility in the room and the hotel was a bit far out of the tourist centre making going out in the evening for a meal a bit of an adventure as most menu's did not have English translation.
The food in the evening was not good at all. They charge extra for using the swimming pool at certain hours. Extra charge for internet.
Very nice reception area. Good for business travel, located very close to the main transportation artery of teh city - interconnection of 3 tube lines makes it easy to go anyway very thin walls, I could hear my neighbour using hairdrier every morning as well as hotel event that was held 2 floors above me
Pleasant people at the reception. Quite convenient location -right nearby Usupov palace not far from centre. Quiet rooms with comfortable matress. Clean. Perfect view from restorant at atrium(where the breakfast is served). Pool. No
Centrally located. Never again... Internet connection very complicated, almost possible only from Hotel's business center. Airconditioning on in a freezing room with outside temperatures of 15o C.
The hotel and the staff was very pleasant and nice!!Very attentive and punctual! No
Good and correct English speaking staff. All the facilities are there. The souvenir shop is excellent. 15 minutes to Mariinsky theatre. Have to walk to city centre 5 - 20 minutes. 20 min to Hermitage and to the water front. 20 min to Nevsky Prospect. But did not bother us. The taxi fare to Airport is double the regular price. The breakfast extra charge is way un proprtional. Had a better breakfast outside for 1/4 price
Everything was fine Breakfast too expensive.
high transportation service
The room was great, the bed is very comfortable. The view at the restaurant on the top of the building is so unique and amazing. Location is good as well... St.Isaac Cathedral is 5-7 min. walk as well as Mariinsky theatre.
The hotel staff were very attentive, punctual, nice, pleasant!!!! No
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
otel konum ve mimari olarak güzel fakat otel çalışanları alanlarında bilgisiz ve deneyimsiz. otel çalışanlarının iyi bir eğitimden geçmesi ve daha profesyonel bir kadro tarafından idare edilmeleri gerekli.
odaları rahat ve kullanışlııı biraz gereksiz pahalı
the hotels is simply ok, nothing special i do not like smell in then room and internet was niot working in spite that it was advertised, you can have internet only at the lobby, restaurant
Proximity to Nevsky avenue .Very good and rich ( Novotel style )breakfast .Cosy cafeteria with good choice of deserts , comfortable sofas and lighting. ATM 24 hours. Polite and well-looking staff . We got smaller room without sofa ( just double bed ) in building 2 .Carpeting was somewhat ( heavily ) spotted . This summer we had a couple of nights in Novotel Edinburg . Same hotel chain and hotel age - but adding some fragrance to air fresheners makes you feel staying in valuable place. You know this feel ...
good breakfast, decoraton and service - standard of Novotel same as other cities I stayed. location fairly good. No some amenities in room - shower cap. Bed too tiny for 2 persons.
Good location in the center, large room, free of charge tea and coffee in the room, friendly staff, free wi-fi. Breakfast is not included in Junior Suite rate, it's really strange. Carpet near the sofa was not really clean. In the toilet there is no sink, it's necessary to go to the bathroom that is situated in the other end of the room so as to wash hands.
Room, restaurant (breakfast+dinner), staff Parking is not sheduled
Extremely helpful staff, both in arranging visa inviation and during our stay. Good breakfast and very comfortable room in a new hotel. Terrific location near Nevsky Prospect but protected from that road's traffic noise. Convenient for the metro.
Good location! Hotel needs for renovation, rooms are a bit old-fashioned! Not value for this money!
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
specially for business trips - breakfast should be erlier as 07:00AM
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
Odalar guzel ve temiz, kullanilan malzeme iyi, metroya yakin, merkeze yakin, havaalinan yakin, kahvalti iyi, Internet baglantisi duzgun calismiyor. Sabah 10 da geldigimizde, bos oda olmasina ragmen odaya girersek %50 para almak istediler. Personel cok guleryuzlu degil.
Front desk ve house keeping çok iyiydi. Otelin konumu metro durağına yakın ve ulaşım hiç problem olmuyor. Yeni renove edildiği için çok kaliteli mekanlara sahip. Bütün çalışanlar çok yardımcı ve büyük çaba gösteriyorlar. Odalarda wi-fi erişimi iyi olur ama belki ben fark etmedim. Kahvaltı fiyatı biraz yüksekti.
Otel genel temi̇zli̇ği̇ ve oda temi̇zli̇kleri̇ i̇yi̇ fakat bi̇z T.c vatandaşlari i̇çi̇n klasi̇k kahvalti bekleyenler ummuduğunu bulamaz. Avrupa kahvaltasi var heryerde olduğu gi̇bi̇
metroya, alısveris dukkanlarına en önemlisi nehre çok yakın çok kısa bir yürüyüsle ulaşıla bilininiyor .
Location is near airport and can avoid the traffic jam in the downtown. Hotel building is a bit old and we can not operate the airconditioner in the room.
I've been in this hotel for few days during a business trip. The hotel is very close to the airport. Is a tipical very big russian hotel, lots of rooms, lots of people. The reception desk emplyees are a bit slow due to the few people that are working there. The guests must wait to much time before receive assistence.
Room was ok at the price offered and the nearness to the airport. During sheck out the front desk forgot to give me my passport back and they could not find my receips from visiting the restaurant the night before.
Close to the airport Had to run the water a long time before it got hot
If you need a hotel fairly close to the airport, this is an okay option. Check in took 45 minutes. They will try to impose a registration fee for $40!!! This needs to be done away with Park Inn. You are the only hotel i stayed at that tried to use this scam. Also, the rooms are small and very outdated.
clean everything was fine
There was no ref (mini bar) in the business room.
Close to the airport and easy to get to the downtown by metro. Staff and management is good. WI-FI is for additional payment.
The good breakfast, round the clock is on duty the doctor In advertizing there was an information on working pool and Spa-SALON, at registration in hotel the manager it was confirmed. But upon it has appeared that the pool and Spa-SALON don't work a month and even a month won't work.
Good location for airport and metro Very busy with tour groups, Unhelpful unfriendly staff. Price fixing between hotel staff and taxi drivers.
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
Front staff is friendly for concidering in Russia.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
Idea business base with prices that werefair by Russian standards
breakfast is good, you can find public transportation to metro station or you can walk 10 minutes. rooms can be more comfortable, there may be more lifts, ther may be airport service and public international phone in the hotel.
çalışanları çok ilgiliydi, teşekkür ederiz.
Evt Resepsiyonun yetersizliği ve yeterince ilgi gösterilememesi..Odada saç kurutma makinesinin dahi parayla kiralanması. Çok kötü ve eski bir yatak.
nothing it was old ,derty and much diffrent beteen photoes and realety
The hotel is very close to metro station Vladimireostrovskaya. Also a lot of busses are located at the metro station. Quiet area.
bed, dressing Very thin walls, audibility, just as if the walls are not quite. Sleep is impossible due to the fact that any sound is heard. This is a critical parameter.
Nicely decorated clean rooms, good location, quiet. Good breakfast buffet, especially the sausages)) Polite restaurant staff. Smelly water, the reason of which the staff failed to explain. awful elevator that's not big enough for two people, let alone two people with luggage (especially important if you live on the 5th floor). No 24-hour room-service and malfunctioning Wi-Fi during the whole 4-day stay. Restaurant closes early, too often used for corporate events. Low-key service that's sometimes too "low".
Just the place and interior of the hall and room, they gave me after my request to change the previous one. The girl on the reception was really terrible, unpolite to me in everything:in talking, in pose, in explainig the rules and for the other request with check-out. it took me 25 minutes to get the reciept.
The hotel offers a very homely atmosphere.
Only the bathroom was good.It is not far from the main interesting sites. We arrived late at night and nobody helped us with the luggage.Our roon was in the third story of the bullding but the elevator did not worked, so we had to carry our luggage up.They did not clean the room at all for 3 days we stayed there.Some of the stuff were unkind.Every time we opened the water there was a kind of snoring and noise. It is not 4 stars may be 2-3 stars.
Great afternoon tea and cheesecake!
It is perfect place to spend the weekend in St Pt. with husband or with children. There are some interesting tours especialy for kids (visit to warship and doll's museum, aquapark). It is not center of city, but it is very cozy place, close to Neva river. The room was very comfortable and spacious ( for me was very nice the floor heating in bathroom), the reception girls were open and friendly. Breakfest is smorgasbord, with diiferent choice of snack ( may not so much as in 5stars hotels:) We have a little problem with electronic key ( it didnt work, when we came back from night walk), and also we awaited for our omlet at the breakfast too much time:(