We liked very much the variety of restaurants and the enormous spaces in and out of the hotel, the best restaurant to visit is the arola, the golf clubhouse, great food very sexy & friendly staff. We can name it the hip place of penha longa but then for middle age people. Due to it size of it the maintenance is always a bit of problem in this type of hotels, although in general it is perfect, except for the light bulbs in various points are out of order and need to be changed. Also the so named cinema room is very poor, the sound is of the middle ages, so please change into a modern communication video center of real cinema with a selection of films clients can choose. Another aspect is the so much praised Japanese restaurant, well this is the weakest point in the concept, how can you run a Japanese restaurant with Portuguese cooks, impossible mission, please close down the place of hire the right cooks or make it a fusion restaurant were east meets west. The food was not that great.........so a minus one.
Beautiful hotel and grounds. Lovely room and service. I preordered a taxi to hotel citadela cascais to pick up a car and was told that it would cost around 10 euros. Whilst I was waiting for the taxi another man at the hotel was also waiting for one. The driver charged me 19 euros. (he said this was because he had to make a call to the hotel). However, the other man at Penha Longa arrived at the same place and had paid10 euros
i will never ever book with you again or recommend your company . the hotel is excellent and i have no complaints what so ever. they are five star but bookings. com is not
The friendly staff and excellent service
Lovely, friendly accommodating staff in true Ritz Carlton style Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).
Excellent central location, large comfortable room, helpful staff
wonderful view. Best location. Wifi was totally terrible. Even right beside the router. Needs new carpeting, bedding and paint job. Concrete construction not in keeping with the charming surroundings of sintra.
The location was perfect!!! Walking distance of many castles and gardens. Spent 2 days just in this area of Sintra. Great bang for the buck (euro). the gym was nothing to write home about.
The rooms are nicely decorated with a nostalgic 60s and 70s classical feel with lots of dark wood furnishing. View from room is great. Nice firm bed. Location excellent. Quality breakfast. Parking and safe is free! The staff at reception could be friendlier.
We liked the location, staff were really nice, good breakfast! The view was spectacular! A little bit old but overall nice hotel
Staff attitude of older Reception gentleman and Waiter in Restaurant - your General Manager and I have exchanged emails on this topic
Great location for visiting Sintra. Breakfast Buffet was good with varied choice. We have children aged 10 and 11, not sure the hotel would welcome much younger children.
Great location! Parking is below the hotel and requires some fairly in depth maneuvering skills!
the view and the location of the hotel. Hotel needs a refresh. Smells old when you enter into the room
It was very close to the centre of Sintra, and the staff on reception were very helpful. Nothing....everything fine.
Location and parking
Odanın dekorunu, banyo ve tuvaletini, yatağın rahatlığını beğendim. Odada radyo - cd player olması da çok hoş bir sürprizdi; ancak radyo'da ve televizyon'da hiçbir kanal net çekmiyordu; kesinlikle faydalanamadım. Kahvaltı çeşitleri çok zayıftı. Odanın temizliği de daha iyi olabilirdi. Bilhassa havlular hoş kokmuyordu. Açıkçası bu otelin nasıl olup da 5 yıldızlı sınıfında olduğunu ben anlayamadım.
It was very comfortable and equipped with everything you need. Especially free/fast internet Wi Fi availability is a real plus. Even coffee machine is available, why not posted on web page? Staff was friendly and helpful. The soap was missing at the second night after cleaning and they delivered it in one minute. The only negative thing, it is up on a hill, you must walk 5 minutes up from Avenidad
Otel calısanları saygılı ve titizdi. Temizlik ile ilgili hicbir problem yasamadım. 4 yıldızlı bir otel olmasına ragmen, yuzme havuzu, spor merkezi, kuafor, ihtiyaclarınızı karsılayabileceginiz bir kac magaza, otel icinde yoktu. Sadece hediyelik esya satan bir magaza vardı. Ayrıca odalar ses geciriyordu.
Fiyat kalite ilişkisi iyi.Odalar rahat temiz.Kahvaltı güzel.Merkeze yakın. Resepsiyon görevlilerinin şehir yaşamı hakkındaki bilgileri az.Concierge hizmeti zayıf.
Yeri,temizliği,personeli,kahvaltı,yeme içme olmadı
Odadaki sampanya ikrami ve aromatik banyo urunleri otele ayricalik veren seylerdi Son derece temiz ve cok ilgili personeli ile esim ve ben cok memnun kaldik bundan sonraki seyahatlerimizde sana otelleri ilk tercihimiz olacak.TESEKKURLER
çok temiz, özellikle resepsiyon görevlileri güler yüzlü ve yardımcı
The buildings and surroundings are amazing. The staff excellent and helpful. Beds were too hard. The rooms didn't match the expectations from pictures on the internet.
friendliness of staff excellent service non ivasive attitude
the elegant surrroundings. especially in the main building.the staff were dedicat.ed warm polite and friendly.beauitiful garden.a feeling of exotic luxury. a taste of the past.lovely chinese pavillion in the garden where lunch and cool drinks were served.excellent health club.good size room with garden view.
it was everything we hoped for and the hotel is beautiful. the staff were wonderful and the atmosphere was very relaxed.
Everything.. Hotel, Service, Breakfast, Room, Pool, Sauna... Nothing
The location of the hotel is perfect! up to a hill, situated in a quiet area but you need a car so you can go wherever you like! The staff are all of them very friendly and ready to serve you! There has been a problem with mu wifi connection but after a few days it was resolved and the temperature inside my room was too cool for me! although there was an air condition, I could not adjust the temperature easily!
Very comfortable bedroom, with helpful staff Location very inconvenient. Alcantara no place in poring rain!
The common rooms and grounds of the hotel are beautiful and the service was excellent. The location of the hotel is a bit out of the way, but taxis are not expensive and the hotel offers a complimentary shuttle service to the principal tourist attractions. When we took the shuttle, our driver gave us a tour en route that rivaled many city tours you buy, complete with interesting facts about the city, its history, and what we were seeing. The entire bell staff and concierge staff were very friendly and helpful. The hotel also had our room ready and allowed us to check in early, which means a great deal to us after a long international flight. The maid came to do turndown service at 10:00 p.m. after we had already gone to bed. This was a minor inconvenience - overall the service was excellent
Extraordinary hotel , really outstanding
We had a very nice and quiet room. The Garden was a paradise incl. the pool-area. Very good breakfast. friendly an helpful staff. It could be a little bit cleaner in the pool-area and toilet-paper and paper towels were missing in the ladies room.We didn't like rests of cigarettes lying on the breakfast-terrace.
The hotel has the most beautiful grounds in which to stroll, a fantastic pool, very atttentive staff and it is so quiet and relaxing that it's like being away at a retreat.The garden rooms have their own terrace with sunbeds and furniture - a lovely place to sit first thing in the morning or last thing at night .I would recommend this hotel to anyone - one of the best i've ever stayed in.Pure class!
odalarve banyo cok guzel, yerlesim harika sehir merkezinde, kahvaltı gereksizpahalı
Çalışanlar çok yardımcı oldular, odada internet olmaması ciddi bir sorun. Internet sorununu cozdukleri takdirde otel başarılı.
Otelin konumu cok iyi. Ayrıca 4 yıldız olmakla beraber rahatlık ve lüks bakımından 5 yıldızı aratmayacak bir tesis.
çalışanları çok iyiydi. merkezi olması büyük avantaj oldu
banyo cok ufak. hem bide hem closet sıkıstırılmıs. gereksiz. balkonda oturacak sandalye masa yok. parka karsi oturmak halbuki keyifli. kahvalti salonu basik, kasvetli. yeri iyi. huzurlu sayfiye bir bulvar ustu. az yokus ama yine de guzel. odalar temiz ve aydınlık
Otelin yeri ve ulaşım çok iyi. Parka bakan tarafta kalanlar için kentin, parkın ve denizin görüntüsünü yakalamak çok güzel. Parkta keyifli bir gezinti için uzağa gitmek gerekmiyor. Parktan gelen horoz seslerini duymak bile mümkün. Otel Gülbenkian müze ve bahçesine de çok yakın. Otelin resepsiyonundaki görevli ilgi göstermeyen birisi. Asansörün çalışmaması gibi bir durumda sorunu sizin çözmenizi bekliyor. Bizi en çok rahatsız eden, otel tanıtımında sözü edilen manzaralı kahvaltının yerine otelin bodrum katındaki basık salonda kahvaltı etmek zorunda kalmamızdı. Kahvaltı verilen kahve ve reçeller berbattı. Oteli seçerken kahvaltı verecek olmasını önemsemiştik. Bu otelde kahvaltı etmektense herhangi bir pastanede çok daha lezzetli bir kahvaltı etmeyi tercih etmek gerekir.
Otelin tasarımı oldukça güzel, temiz ve yeni bir otel. Kahvaltı salonu güzel ve kahvaltısı iyi Odalar biraz küçük.
Otel çalışanlarının yardımcılığı, otelin yerine ve sundukları hizmete göre son derece hesaplı olması doğru bir tercih yaptığımızı gösterdi. Bu oteli üst-orta, orta gelir grubu konuklara kesinlikle tavsiye ediyoruz.
yatakları çok rahattı. oda ve banyo çok temizdi. fiyatı uygundu. kahvaltıda az çeşit olmakla beraber temiz ve taze ürünler vardı. internet diğer sana otellerindeki gibi yarım saat ücretsiz olabilir.
Beautiful location. High quality room furnishings. Very comfortable bed. Good food. Friendly helpful staff. Nothing not to like.
Common areas were attractive and well maintained, staff was polite and responsive (especially the doormen, who were super). Breakfast buffet was excellent. Very convenient location. The furnishings in the room were tired, especially the carpet.
The staff were professional and freindly. The rooms were spacious and had a great view over the city. The hotel is close to the centre.
Very generous size room and bath (especially for Europe). Modern, clean, great view and location, and a very friendly staff. The restaurant food was very good and above expectations. No surprise charges on the bill, we had ice delivered to the room and were happy to see there was no charge. All in all, I would highly recommend this hotel and at it was a great value. Only negative would be that we hit this hotel in early Novemeber, but the weather was warm for that time of year and the a/c system had been switched for ability to heat not cool. As a result we were not able to lower the room temp as low as we like but it was not intolerable.
This is an excellent hotel, the staff are extremely friendly and helpful and the service they provided was very prompt. I really liked the location of the hotel. It is only a 10 minute walk from the city centre and is in a lovely area of Lisbon right beside a park.
I have to say, the staff at the hotel were very friendly and helpful. Especially the concierge (his dinner recomendations were spot on) and the staff in the bar. Location is a little out of town, but only about 5-6 euro in a taxi. Once you get over the price at the bar (just maybe meet for one before you head out) the hotel is great. Pity there is no pool. The price of the breakfast is daft! There are loads of little cafe's just a few doors up and down the street. The bar is also very expensive, but the staff are very nice and it stops you having a load of late ones!
Room service, cleanliness of the room, courteous and helpful staff. Services offered. Prompt response to my requests. Comfort of room and view., Excellent location. Food. Nothing i did not like
great luxurious hotel at an incredible price! Was truly impressed.
very comfortable room with a good view over the city Quite a long walk from the city centre: and restaurants bars etc,bar and restaurant prices high especially breakfast
affordable and very nice
It was in convenient location, and a reasonable price for standard of hotel
Nice room and excellent breakfast buffet included in the room charge.
room service, facilities, quiet bed springs were noisy
Good quality rooms and service. Location is four metro stops from the centre but metro station close by. The hot food served at breakfast could have been warmer.
value for money nice staff good comfort older hotel
Breakfast was excellent
Location is very good, central but quiet. Hotel is new (4 years) and installations are excellent. Breakfast is very good. People are very kind.
The best breakfast that I have had at Europe. The room was very nice. It was near to the subway and near to the El Corte Inglés. I didn't like the fact that I needed to pay € 5,00 more to order anything from the room, when the restaurant closes at 22:30 and the bar (to order food) closes at 23:15.
They recommended us a restaurant with wanderful wiews of Lisboa, Graça. Please don't send more customers to this restaurant, very bad reputation for the hotel.
this is a highly overrated 3 syar hotel with poor design and tasteless decoration. uncomfortable beds. 5 stars is a rip off
Rooms were ok, silent(except for work nearby) spacious enough. Lifts were slow to arrive, access to the stairway should be allowed (little need for a lift when your room is on 2nd floor) Breakfast was excellent, buffet had good choice. Restaurant was a bit disappointing
Beğendiğimden çok beğenmediklerim daha çoktu. Mesela otel,Dekorasyon bakımından çok kasvetli idi. Ayrıca yataklar çok rahatsız. Çarşaf altına Sentetik kılıf koyuyorlar. Su gibi terli uyanıyorsunuz.Tek iyi tarafları Kahvaltı çok iyi. Bir önerim olamaz. Bir daha o otelde kalmayı düşünmem çünkü
Fiyat kalite oranı gayet başarılı, rahat iş ve şehir keşif gezileri için oldukça uygun bir hotel. kahvaltı biraz daha çeşitlendirilebilinir veya lezzet katılabilir.
Yeni,temiz,iyi dekore edilmiş,zengin kahvaltı menüsü ve iyi bir fiyat/kalite dengesi olan,merkezi konumda iyi bir otel.
Close to town
free upgrade to superior room and central location
As a newly refurbushed hotel very comfortable and modern
Helpfulness of all staff - reception, porters, etc. Good hot water for showers.
Well located,good sized rooms, very friendly staff, excellent value.
The fact that nothing was too much trouble to the staff.Very efficiant The restaurant staff were also excellant i will definately stay there again soon
we were put in tivoli hotel at arrival of hotel the breakfast was average it would have been very good but the hot dishes were mainly warm and tea was not good
Staff No wifi
The interior of the hotel was new and fashion. The bed was really comfortable and the hotel staffs were friendly. Breakfast was good with nice atmosphere.
location very easy to get subway or bus. Very good breakfast and very nice people in the front desk.
Excellent selection at breakfast. Pleasant temperature in rooms. Plenty of hot water. The hot water at breakfast needs to be boiling to make tea properly. It would be nicer to provide teapots at breakfast. This would also avoid wastage as you wouldn't need to use individual teabags for each cup. We were only left 2 tiny cartons of milk every day. I like to make a drink when I wake up and have another one when I come in after sightseeing all day. Tea/coffee was not always replenished daily. Reception staff were very friendly. Breakfast staff always seemed miserable.
The comfort of the rooms and the possibility to stay in a family room at a good price. The food in the restaurant was excellent and so was the breakfast. The reception staff was great, friendly and very service minded. The service in the restaurant was not as good as you should expect from such a nice hotel. The head waiter was not service minded at all when it came to recommendations of food and wines. His staff was much better so at the end we were quite happy with our dinner.
comfortable beds. huge selection for breakfast.
Excelent Hotel !
It was only one night, but we enjoyed it. It's cleaniness and confort.
music in the lounge
good restaurant...great food...wonderful staff our room faced the highway and was a little bit too noisy for sleeping really well.
Night stay for airport
Excellent if you want to see Sporting game
I liked the friendly and helpful service espicially getting us to an early flight by making special arrangements
Location - closest to the airport, 5 min by taxi. Service was not very friendly nor efficient.
Very comfortable and relaxing hotel, 5 mins from airport & Vasco bridge+ short taxi ride to Lisbon centro No
The staff were friendly and helpful and the room was extremely comfortable The dinner was disappointing. The selection on the menu was not particularly exciting and the waiters were very distant.
great room - both elegant and clean; very nice breakfast; convenient location (taxis being very cheap in Lisbon); interesting history; professional staff there were loud building works outside, starting at 8.30am, but that can't really be helped...
Centrally located and rooms of a high quality. Good prices in bar and friendly affable staff.
The hotel is modern and tastefully decorated. The staff is very helpful and welcoming and upgraded us to a suite with no extra charge. The hotel is 10 - 15 mins walk from the historical centre; Breakfast was also very good.
The location and rooms were excellent. The staff weer very pleasant and helpful. the breakfast was superb. We will definitely go again
dinner on top of hotel and bath tub was so nice and big , view of the city tea and coffee set up was not replaced after first day, however we never requested, thinking it will be done
room, location, extra charge for swimmingpool of 12,5 € p/p
The design and layout of the rooms were very pleasing. Also the food in the restaurant and the views were stunning. The downstairs bar and restaurant was a bit soulless and we were chased up in the lift by a porter who had brought up our bags earlier and wanted a tip.
Hotel was extremely relaxed and comfortable. Facilities were excellent.
Toilet very nice fee for the pool
The staff where very friendly and helpfull Having to pay to sit around the pool, I think this should be included in the price of room.
OK Spa Hammanm a little smelly, fungus? Sometechnical stuff not working
The hotel restaurant & bar has spectacular views overlooking the city The spa facilites and outdoor pool were under construction until sept 07, this was a little frustrating.
the bad smell from the toilet in the room
excellent quality and value n/a
Hotel Jeronimos was a great hotel. The room and bathroom were spacious, the room was clean and modern. The buffet breakfast was fantastic. They even provided the famous Portuguese tarts. Extremely well located next to the Jeronimos monastery and easy to park in the street. Good value for money. No pool, but otherwise we were very happy with the hotel.
Beautiful hotel in a great location!
very good service and a very clean,beautifull design hotel
Good selection at breakfast (less good service), good service from the front desk and the location of the hotel (as distinct from the position of the rooms) was good. Our room was cramped and the furnishings were mediocre. The so called 'design' of the designer hotel was somewhat passe with general rooms and indeed our own room feeling 'tired' and dated. The room we had certainly didn't match the description of the room we thought we had booked ......
Good location for vacation Internet
The design and decor is very attractive and elegant. The Hotel is also located in a premium zone. The room was very small and the Internet service had an incredibly poor performance.
Great location in one of the nicest areas of Lisbon, friendly staff,clean and efficient hotel ideal for a weekend break
location poor seating area