The staff was very knowledgeable of the area and helped us to reach different areas we were traveling too
Ms monica at the front desk made our stay twice as good , i would say she was the first friend we made ,and being next to the water is a plus we booked the room with a view Weekends you have to walk about three blocks to catch the bus
The updates to the rooms were very nice. Everything was clean and comfortable. Looks like they are trying to clean up their appearance. There were cops patrolling like it was a murder scene. Made me uncomfortable. A cab driver told me that they're trying to cut down on the heavy prostitution that went on before.
Convenient location to NY. Friendly staff at desk... Shower worked without much pressure on third floor. Maid took my towels but did not give me more for the next day so I had to go ask at the desk at night.
i liked the fact that they had the extra outlets by the bed that definitely helped i didnt like the water pressure ofcthe shower or the fact that they had no microwaves
The staff in the front was nice and helpful. I liked the remodel and upgrades. My favorite thing was the complimentary travel issues. Sounds funny but I did. I think it needs a plug station in the desk. And the plugs that the guy talks about on the TV about the hotel isn't what he says it is. They didn't have enough plugs and they had one if the plugs. Being used by the light above the heAd board
Had a nice view of the water The shower didn't work right. No water pressure on warm and the warmer you tried to get it, it would almost shut the water off. Had no wash clothes in the room ether.
Location was Great!!! Walking distance to NYC bus. Great river view! Excellent Staff!!! Can't wait to return!
Bed was very comfy. Rooms were clean. Staff was friendly. Conveniently located across from liquor store and places to eat. Great for the price. Would deff book again!
No I don't like
Front desk staff (Diamond) was very professional. She got us checked in, bus schedules, and local area information. VERY NICE. Room interiors we very well maintained and kept clean. Thanks to the housekeeping staff. Great job. Good location. Exterior maintenance wasn't too good. Walkways were a little dirty, signs falling off walls, looked like it could have used a little TLC. Price was a little high for a budget hotel but the location made up for it.
Location A little run down, too expensive
Nothing The room was dirty, A/C was not working well, terrible cigarette smoke odor in our room. We are all allergic to cigarette so I complain to the manager an she was not friendly at all and didn't care about my complains. I end up switching hotels and I'm very glad that I did. Terrible experience. Avoid this hotel.
Konum harika (perfect place), her yere yürüyerek gidebilirsiniz (you can go everywhere by walk), metro tam önünde (metro station in front of the hotel), restorani popüler ve keyifli (popular restourant and pleasure), fiyat uygun (good price), rahat. (we likeed it very much) Aslinda eski bir otel biraz daha yenileme yapilabilir, (hotel is old, it need a little renovation)
location otele kimlik ve ruh kazandırılmalı.odalar ve koridorlar nahoş kokuyordu.
sehre cok yakın
konumu ilk verilen oda iç havalandırmadan dolayı gürültülüydü
It was very well located and safe. The staff made mistakes and the house cleaning forgot to clean our room one day.
Transport from Air port, if possible
Nothing was done when I complained about smell of marijuana. No respect for a family environment. Least I expected was a comp for horrible experience, but nothing was said besides I will look into it by the manager. Shuttle service to MetLife stadium is one way no pickup after 5 pm. If your looking for a place to do drugs this is the place to go!!
Absolutely nothing! We were the last guests to check in for the evening. They gave us room 207 and it was filthy. There were huge sticky stains on the carpet and on the furniture. There were chunks of things stuck on the carpet. And the air was stunk of stale smoke. I asked for a different room but they were full. We left and went to a residence inn. I had purchased through Kayak/Priceline and priceline refunded my money. It was the nastiest room I have ever seen. Our friends were also I the hotel in the 9th floor and they said their room was fine. The hotel staff didn't seem to care one bit about the state of room 207. The only thing they offered was to have housekeeping come and spray something so it smelled better.
This is the first La Quinta that had HOT food for breakfast and it was welcome since they were NOT anywhere near a location to eat away from the venue - the food was well prepared and the staff was very friendly and cordial THis venue does not have any places within a close walking distance where guests can get breakfast or snacks or even a fast food something. I highly recommend that somewhere on the hotel info on your site that the 2 places that ARE near are listed and that it be recommened that they get a rental car.
Good location for city trip, just 20-25 min by bus. Very comfortable beds. Too slow staff, too small room for breakfast.
Price, accommodation and general comfort were above expectations. Bus connection to central Manhattan was good. Continental breakfast was crowded on weekends and generally poor quality.
ease of traveling to the city no blankets for pull-out couch even though requested (not sheets)
Clean hotel. Wonderful view of Manhattan. Excellent bus service to NY across the road.
Location - so easy and fast to get to Manhattan. Better than staying in NYC. Staff very helpful. Free shuttle to local outlets/shops. Tax free shopping on clothes in NJ. Shower drain didn't work, breakfast was awful, hotel quite worn and shabby. WIFI did not work at all.
Very easy to go to nyc, only 20-30 min by bus! Close to shopping malls Room cleanliness was not the best I've seen...
I stayed with a girlfriend for her 40th and the staff were very hospitable, going over and beyond what what necessary to help us enjoy our stay. They gave us great help with knowing where to go and find things and even stayed after their shift to make sure we were ok! The French Toast for breakfast one day tasted like cardboard! Breakfast did leave a lot to be desired with the "hot" options maybe luke warm and a slim selection of breads etc.
İyi bir lokasyon, hoş bir Manhattan manzarası. Club katında kalmış olmama rağmen odadaki banyo, dolap, kapılar ve mobilya gibi iç döşeme unsurları bu gurup ve fiyattaki bir otele göre eskiydi. bütün club odaları öyle mi bilmiyorum ama renove edilmesi gerekir diye düşünüyorum.
yeri güzeldi ancak gürültülüydü. odmazda koku vardı ve sigara içilmişti.Isınma ve soğutma fanı uyutmayacak kadar gürültülü çalışıyordu.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Place, location, access, and security
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Noise from nearby club was very present in the room every night until 2AM
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Location Too noisy
Perfect location. Great value for money.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
The location made access to Manhattan and the sites easy , in general 20 minutes to Times Square, room size was excellent staff very helpful Nothing
I was very impressed with the setup of the hotel lobby and the room. Having an area to relax in at the room was pleasurable. The best part was the great breakfast that was included in our stay! Quite a savings! The pool was a bit small.
Most of the staff were friendly and helpful. The cook to order part of breakfast was fantastic, both cooks giving personal treatment to guests. Room was spacious with provision of fridge and microwave (which I did not expect). In all, I'm very happy with my stay in this hotel and will stay there again. Lack of free WiFi in the hotel and what is disappointing is if you request WiFi, you have to pay for whole 24 hours. This is the 21st century, not good enough.
The Hotel was quiet, clean. Good access to Manhatan via the bus 320 in front of the hotel. Staff helpful. Menu at the restaurant quite a short choice.
Good location - public transport available to New York Have to pay for wireless internet - not industru standard for this class of hotels - should be free. Had to wait for ages to get to the internet.
Great ceilings! Breakfast is a bit bland.
One of the more affordable in comparison to the others nearby. Overall, a good option. bathrooms were a bit outdated.
Location is good. Bus stop is near hotel and Manhattan too (15 minutes). Children not pay for bus on weekend. Breakfast: egg is like artificial.
The staff was awesome. Very friendly and very helpful, even when they were super busy! We had to lock something up behind the desk, had to ask for directions, etc, during our 5-night stay, and they were always very friendly. Really like the location across the street from the bus stop into Times Square, and the hot breakfast! More biscuits and gravy for breakfast, please!
Clean, roomy, acomodating and helpful staff hideaway bed was unuseable due to hard ridges and bumps as well as troughs, had to share king with two daughters like sardines in a can. Air conditioning complicated and hard to use. Slow internet, plus it timed out after 24 hours (despite our having a 2 day stay).
For the amount of money to say here you'd think the tv would have worked. We chose this hotel because we wanted a luxurious stay in a plush setting. It wasn't any better than a Best Western. Breakfast was served till 10 am but we had to wait in line for 47 minutes to eat. No bagels or bread left when we finally got our eggs because it was almost 10:30! Really disappointed and wish we had looked for a Best Western.
Excellent Service with professional staff
Nice rooms and great location for bus into city No coffee in lobby after 9 am , breakfast buffet seemed hurried and not enough to feed guests
Great staff Great Clean 24/7 galley Easy TV hook up Consider we only stayed in the cheaper room it felt very luxurious. Would definitely use this chain again and reccomend. Breakfast was disappointed (not the cooks) the quality of the hot food was airline coach. Only compliant.
Friendly teen trying to do the best to satisfying us. Clean and excellent Non
The location is good especially if you have a vehicle the hotel is off Route 3. Road noise wasn't too bad television tunes it out. I didn't ask for anything because I didn't need anything. The room was clean and bathroom was clean too. Room had tv, mini fridge, and small microwave. Good value for what I paid. Would stay again.
The location for me was perfect it's in the middle of everywhere I wanted to go best off all no traffic The only thing the thing no laundry in the hotel
Staff knew the area well and helped us get around. Full breakfast included in stay. Convenient to good resturants in Secacus, NJ. New York City very accessible from here. Additional charges for more then 2 guests in the room, even with 2 queen beds. However even with additional charge - overall prices still much better then anything in New York City.
I loved the fact that the hotel was minutes from the NJT train that goes right to Penn Station. I loved the fact that they offered a shuttle service. That feature alone saved me a ton of money. Breakfast was good and price was right. The staff were amazing, friendly and accommodating. N/A
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
Great room, location and a friendly staff Nothing really
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
Excellent - will definitely stay there again in the future.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
I messaged ahead of time for some extra towels and i did receive some extra towels before i even made it to the room. that was a plus. Over all a quite stay peaceful stay, some kids were running around outside but that's what kids do(it gave the place a family vibe). Made a call to get the tv fixed since it wasn't working when we got there. I was notified to wait 20 mins for some one to come fix it. Left the room for lunch and 2 hours later, the tv was still the same. (phone desk person knew exactly was i was talking about, since he was fast to offer a solution and need no explanation or details)
Excellent breakfast, close to shops, restaurants, and transportation into NYC
Clean, large accomadation and great price. I will definitely stay here again. Nothing
Right by the bus stop that brings you straight to NYC port authority!
Excellent customer service. Location was great. Price was decent. The bed was very uncomfortable. I had difficulty sleeping on it. There were no vending machines on the floors. I had to go down to the lobby to purchase beverages and they were very overpriced.
Ben bu oteli 4 yıldız standartında olduğu için seçtim. gidince hayal kırıklığına uğradım. birinci katta ara boşluğa bakan maksimum 10 m2 hapshane hücresi gibi bir oda verdiler. tam anlamıyla şok oldum. odayı kabul etmedim. bunun üzerine 2 katta nispeten biraz daha büyük bir oda ile değiştirdiler. Fakat bu oda da: karanlık ve ara boşluğa bakıyordu ve Odanın penceresinden bakınca karşınızda sadece dev bir hotelin merkezi klimas gözüküyor ve klimanın sesi ciddi bizi rahatsız ediyordu. hotel çalışanları ve hizmetten bir şikayetim yok. sadece odanın karanlık, havasız ve insanaın ruhunu daraltan bir yapısı vardı. Tenkit ettiğiim için kusura bakmayın ama odaya girince ciddi bir hayal kırıklığına uğradım.
odalar oldukca ıyıydı otelın dekorasyonu guzeldı lokasyon olarak tıyatrolara ve magazalara cok yakındı bır alısverıs merkazınde aldıklarımı unuttum otele gonderecekler otel yetkılılerı adresıme yollarlarsa cok ıyı ama unutulan urun marka ayakkabı ve cuzdan oldugu ıcın ordakı yetkılının tavırlarından suphelendım gondermezse haklı cıkacagıml
super merkezi konum internetin gunlugu 10 dolar. checkout ta bavullari emanete almak icin bile para verdik
the uniformed doormen and elevator operators.
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
i visited nyc no everything was perfect
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
Amazing park view from the room
Central Park'a ve 5.Avenue 'ye yakınlıgı,muhteşem manzara ve şehrin en işlek yerinde bulunması açısından muhteşem.Çalışanların güleryüzlü ve ilgili tavırları da insanı cok rahat hissetiriyor.Cok keyifli 3 gün geçirdim. Otel dekorasyonu ve odalar cok temiz olmasına rağmen; masanın uzerindeki cips ve şekerleme paketlerinin uzeri cok cok tozluydu- sanırım sebebi elektronik kutu uzerinde olmaları- bu görüntü hiç hoşuma gitmedi.Tüm o güzel ve temiz atmosfere kirli bir izlenim vermişti.
Otelin konumu tartışmasız en önemli olumlu özelliğiydi. New York'taki birçok etkinliğe yürüme mesafesindede olması metro durağına yakın olması, Central Parka komşu olması ve üst katlardan şahane Central Park manzarasına sahip olması diğer önemli özellikleriydi. Ayrıca müşteri İlişkileri müdüresi Milja Perkovic ve ekibinin yardımcı ve güler yüzlü olması çok hoştu ve otelden olumlu izlenimlerle ayrılmamızda payı büyüktü. Otelin temizliği ve housekeeping hizmetlerinin aksamadan yürütülmeside memnun kaldığımız konular arasındaydı. Bence internet bağlantısının parasız ve limitsiz olması gerekirdi (çoğu mekanlarda bu hizmet bu şekilde veriliyor). Odaların gecede devam eden şehir gürültüsünden etkilenmemesi için tedbir alınmasını öneririm.
Otelin konumu cok iyiydi
resepsiondaki beyin sıcak tavırları ve güleryüzlülüğü(keşke ismini alsaydık) hayır
Yeri çok iyi ..Müzelere sanat galerilerine yakın ,şehri hiç görmemiş olanlar için yürüyerek şehri keşfetmeye uygun,alışveriş için en şık mağazalara yakın,yemek için en şık restoranlara adım mesafesi,günün her anı kalabalık ve güvenli ...Gecenin bir yarısı bir müzikalden veya yemekten dönüp otelınize yakın yürüyüş yapabilirsiniz.Daha önce başka otellerde de kaldım ama bir dahaki sefere yine Helmsley Park Lane oteli tercih ederim.. oda dekorasyonları ve banyolar yenilense daha iyi olur..kahvaltı salonu nefis central park manzarasına sahip olmakla birlıkte çeşit ve servisi vasat..