Friendly staff, clean hotel, nice room, lovely food.
Bed and bedding comfortable. Perfect location for a visit to the MEM Arena The catering staff's inability to understand basic english,very difficult to communicate.
Excellant modern hotel. Friendly staff 1 person dealing with checking out on a sunday morning after a full hotel the night before due to a big concert
The convenience to the station and MEN which is why we chose to stay there, its cleanliness was spot on and the bed and pillows were fantastic
Location, and the quietness through the night
The location of the hotel for concerts in the MEN is excellent. Nice to be able to eat in the hotel late in the evening. Limited menu but what e had was good,
Chosen only due to its relative comfort and city position. No redeeming features. Lack of breakfast - given the inflated city room price.
Central location and local transport links. Only 2 minutes walk to main shopping area. Breakfast was a bit disorganised. They regularly ran out of items such as bread, butter, marmalade, juices, cereals etc.
It was very central for the MEN and for shopping and the leisure facilities were brilliant
Excellent breakfast, nicely designed rooms Rooms weren't as clean as they should have been, Bar staff were very unprofessional
Otelin konumu iyi,temizlik iyi,check-in sırasında çok bekleniyor
Ail ortamı vardı ve temiz bir oteldi. Saat 2000 de oda servisinden su istedim,odalara servis yapılmadığı söylenildi.Resepsiyona inip almak istedim ama öyle bile su alamadım.
That it was close to a place that we wanted to visit
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
Central location Vert tatty decor, room very small for the price
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
Leaving The room.
Great location Our room was quite narrow and had a strange smell, really small faults.
went to the take that concert
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
We stayed only for one night, specifically to go shopping and have a night in Manchester, so unfortunately we didn't get to use the spa facilities. However, I use my local McDonald hotel for spa and gym purposes, so I know that it would have been good.
The friendless and helpfulness of the staff and attention to detail. The rooms are very comfortable and relaxing. I particularly like the IPod docking station and the fact that there is a speaker in the bathroom to ensure a relaxing bath! It was easy to travel to men Arena and I can't wait to stay with you again! Thank you The only small thing was that there were a lack of toiletries in the bathroom - 1 small bottle of shampoo and the flanel and my personal flanel was taken from the room on the morning of day 2 and not replaced
The hotel was excellent. Great room, great facilities and great staff. The only very small niggle was the slow lift.
Location and room atmosphere Homeless camping across from the hotel, front of most room windows
The staff were very helpful and the room was excellent. We had to queue for breakfast due to lack of tables ready
Location and room quality The Bathroom smelt of raw sewage. I have already been in contact with Macdonalds Customer Service about it.
Large bedroom and bathroom Bedroom could do with more drawer space
The rooms are very comfy & spacious, good environment to relax in and the food served at the restaurant was excellent. When I got to my room - I went to close the curtains and in doing so had to move one of the sofa chairs, as I moved it the front left hand legal collapsed. The shaving socket was also cracked, these are small points but the hotel looks great in terms of decor,design and I did mention these to point to a staff member.
friendly service, clean and comfortable room, fresh cooked food poor signage to the restaurant
Location and newness no
Everyon was so friendly and helpful. Beautifully clean and decorated thrtoughout. Rooms were first class. We were a bit concerned with, what seemed like, dozens of people milling around everywhere in evening dress, and we thought, if there were party functions going on we'd be disturbed by noise but we needn't have worried at all as everything was fine. The only negative side, which has nothing to do with the hotel itself, was that, once we had parked the car (behind Picadilly Station), no-one we asked seemed to know where the hotel was / how to get to it!! (Even a couple of policemen didn't know?? So, signage would be useful for future travellers. (One small point - when we rang to say we had would be ariving late & where should we park, the receptionist said the hotel car-park was full so to park behind the station. On arrival we discovered that the Travis Street car park, just behind the hotel, had loads of room so we had to go back and retrieve our car from the station car park. A bit annoying but not the end of the world!
The staff were very friendly and the breakfast was first class.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
All the staff were friendly and helpful and the room was fantastic with everything we needed
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: firstname.lastname@example.org W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Clean, comfortable and convenient
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
We were made very welcome during our stay and nothing was too much trouble. -
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
Staff were friendly, helpful and accommodating. The room was clean and well equipped. The shower was fixed to the wall. There was no herbal tea offered in the room.
comfortable, value for money and very clean. very good location
Staff were good and attentive The room was very very basic and clinical not at all welcoming
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
distance from town center
TV in the Bar was to loud, for thise who don't watch football.
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
Superb hotel, amazing rooms No
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
your staff kindness no visible sign outside...difficult to find...
This was my second stay at the hotel. I find it excellent & reccomend it to anyone.
Nice place, very impressive and helpful staff at reception, will come back again in the future.
food,comfort,easy access to transport
Clean and comfortable Noisy students(?) partying till late in the courtyard on the ground floor
Rooms neat and tidy Beds maybe need to be replaced as they were not the best - way to soft
friendly staff , lovely breakfast,very clean rooms.
I found this hotel to be excellent and strongly reccomend it to anyone. The staff are fabulous and incredibly helpful especially for international travellers.
Room was basic and bathroom small,shower only had a curtain so water ended up on bathroom floor
Location Room was small
staff, location, breakfast small room, bed was not so confortable. cleaning ok but could be improved
Very friendly reception staff and the beds were great.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
The parking facillities/costs
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Obsidian bar and menu No parking
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Perfect location to stroll into the city.
excellent service, promt checking in and out and very friendly staff no
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Game Old Trafford No
i liked the reception area and my bathroom was nice the room was to small and looked cheap compared to the pictures i seen on the internet and the window wouldnt open
They've assigned me the wrong room number, resulting in another guest coming over my room in the middle of the night, then the guy from the reception desk waking me up again to double check my booking, then he again asking some extra cash to be delivered due to some mistake in their system. Really cheesy hotel with miserable looks and room condition. It's not near the Airport at all. Expensive. Avoid it if possible.
Food was good in the restaurant Hotel staff, while not rude were not accommodating to travelers. Even though we were just an over-night stay, there were so many instances of unhelpful staff that to list them one would say we were making them up. Additionally, the water pressure was the lowest of any hotel we stayed in while in europe, we could not easily find out how to call the desk, the coffee in the room was old, the elevator was rough and jerky, linen carts were left full of dirty bedding in the main floor hall just out side the elevator all day...
Access to Manchester city by bus. Adequate, well prepared room and comfortable environment. Noise from function room a bit concerning.
Weren't told what time breakfast etc was and where to go. We weren't informed about room service, and staff could have been more helpful.
I enjoyed the room, great value for money with everything you need. The restaurant is very reasonable also. The distance from the city center is the only downside but only a minor one as taxi's are readily available
Staff are excellent, good road links
good location and the rooms were quiet... the shower curtain was moldy... definately needs to be replaced... also was unable to get room service one evening and was told they were 'too busy'...
Beds werent very comfortable. sometimes we got 2 bath towels, other days only 1. sometimes hot choc and biscuits, sometimes not. had to ask after 6 days to change sheets. beds were made TERRIBLY.Looked like they had been made by a 15 year old BOY.
taxi service very good. very cold in hotel bar.
The best thing about our stay was probably the secure carpark and the lovely reception area. Shame about the rest really! I am disabled and asked the chap on the desk to bring my bags up. I also asked for a 2nd key which i had already asked abut when i had previously phoned. After 45 mins my luggage hadnt been brought up so I went down in the lift myself and tried to struggle with my luggage until the chap saw me and hurried to my assistance, apologizing profusely. I asked about the 2nd key again and he said he would bring it up within the next 10 mins. An hour later I still didn't have the key so as I was on my way out I asked again and he gave me an extra one. The bathroom was tiny, very hard for a young disabled lady to manage and the furniture was old and scruffy looking as was the rest of the hotel decor,not fitting in with the modern looking reception.
Danışmadaki insanlar mükemmel.Resepsiyon da çalışanlar yeterince ilgili ve güler yüzlü değil.Kesinlikle Yardımcı olmuyorlar.Kapı görevlileri mükemmel. Resepsiyon da çalışanlar yeterince ilgili ve güler yüzlü değil.Kesinlikle Yardımcı olmuyorlar.Örnek otelden çıkış yaparken resepsiyon görevlisine valizlerimi odadan aldırabilirmisiniz diye sordum.Bana kaba bir şekilde benim işim değil dedi.Kime soracağım dedim. eliyle bana danışmayı gösterdi.Danışma da yoğun olduğundan çıkış yaptıktan 15 dakika beklemek zorunda kaldım.Danışmada çalışanlar çok ilgilendi ve yardımcı oldular. Oda temizliğini söylemezseniz yapmıyorlar.
konumu cok iyi.Cok rahat ve emniyetli. yok
Merkeze yakınlıgı Otel hakkında guncel bılgıler yayınlanmalı, kaldigim surece otelde tadilat vardi, 3 defa yalnis yangin alarmi devreye girdi, bir tanesi sabah 7:30 - 8:00 arasinda oldu. Ve hic bir otel yetkilisinden aciklama gelmedi.
merkezi yerde olmasi lobisi cok iyi sayilmaz
çok merkezi olması lobide oturacak yer yok
Didn't get to stay there as the event we were attending was cancelled very belatedly.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
comfort of the rooms and been handy for the shops
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
a black tie ball was held which we attended for the price we paid breakfast wes not included
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
Staff friendly. Radio in room was very poor.
Hotel site convenience. Pleasant staff. Breakfast.
Ideal location for men and a little shopping, double beds were great.
I liked the hotel inside and out, very pleasant stay, and very close to the opera house I would only say the bathroom needs updating other wise perfect
The staff at this hotel were very friendly and helpful. The double rooms had been over booked so we had a complimentary upgrade to a suite which was lovely. We were at a gig in the Old Trafford cricket ground and were able to walk back which was great as there was no chance of getting on the tram or bus. Parking at the hotel was £14, which we thought was very expensive.
Very comfortable bed - spacious room - nice lounge bar - proximity to city centre
very friendly and nice mini bar never filled in spite of my request on arrival
How pleasant and polite all the staff where N/a
Everything - the room was spotless with a nice decor. The staff were always very friendly and helpful. Nothing was too much trouble. Would definitely go back and would recommend family and friends.
The bedrooms were very comfortable with good facilities. The bar area was excellent, cosy with good service. The concierge car parking was excellent and the cheapest we've ever had for a city. The hotel was a former woolen mill, so was all redbrick and beams, very stylish-also on the waters edge, very nice. The restaurant was a nightmare, very poor service, Good produce which was badly prepared. In fairness we complained and the duty manager took the whole meal off the bill, even the very nice bottle of wine. He admits they have a staffing problem and has invited us to stay again, with an evening meal included free of charge. I would stay again as it's a lovely cosy, friendly hotel.
As always with Marriott, the reception staff were excellent; helpful, cheerful and polite. The decor is very gloomy - I do realise that it's supposed to have a "Victorian" feel, but it's just gloomy. The bathroom in my room wasn't very clean with mould growing behind the door.
We were met with courtesy and upgraded to a twin when we stated we didn't want a double. There should be two breakfast costs.I Only ever have cereal and still had to pay the full amount as if I was having a full breakfast.This was the only down point.
Overall very comfortable and welcoming Request for fresh milk met but very slow