Yeri̇ çok güzel.gran vi̇a ya 2 nolu otobüsle gi̇di̇p dönmek çok kolay.nazi̇k ve i̇ngi̇li̇zce bi̇len personeli̇ var.
Büyük ve rahat bir otel.Odaları ve banyoları düzgün ve geniş.Ulaşımı kolay.Retiro parkına yürüyerek gidilebiliyor.Yakınlarında pek çok metro istasyonu var.Özellikle erken çıkışlar için hazırladıkları kahvaltı paketi son derece yeterli. Kahvaltı salonu kasvetli bir ortamda.Daha ferah ve aydınlık olsa bu otele daha çok yakışırdı.
En cok havaalani ulasiminin kolay olmasi ve sehir merkezine yakinligi hosuma gitti. Odalar biraz kasvetli, personelin hepsi ingilizce bilmiyor.
Fiyat / fayda dengesi gerçekten müthiş. Bunda belirleyici olan temizlik ve metroya yakınlık. Bu fiyata şehir içinde otel bulamazsınız... Yastıklar rahatsız.
Odanin temizligi,konforu, ambiansı gayet güzel, metro ile ulasimi kolay, merkeze yarim saat yurume mesafesinde. Merkeze cok yakin olmamasi, tum personelin ingilizce bilmemesi ve genel sorular icin resepsiyonda bosta eleman olmamasi, eleman azligi
odaların ve yatakların temizliği merkezeve metro durağına yakın olması
temiz ve rahat oda. merkezi yerleşim. oda küçük olmasına rağmen yeni ve rahat hissetiriyor. kettle olmalı odada.son sabah, pazar sabahı otelde 9.00 da gürültü başladı, 10.30 a kadar sürdü. Resepsiyonu arayıp bildirdiğimde bakacağız dediler, sonra gürültü kesildi ve arayıp gürültünün kaynağını bulamadık dediler, hiç samimi olamdı bu. Halbuki o sabaha kadar süper bir otel olduğunu düşünüyordum.
Personel are very helpful and the location, close to the metro, is very good. The hotel was noisy, you could hear the neighbours and the AC.
far from the center but you have the subway right in front of the hotel
The ac was not working. As we arrived to check-in the receptionist wasn't friendly. The hotel did not have a pool. They gave us double beds but they were put together as if it was a king size. Suppose if two people men don't want to sleep in the same bed? They charged me for laundry service and did not tell me how much in the beginning. I just asked for an iron. Parking for charged at an outrageous price (maybe this is in the whole city like that)...
The design of the hotel is really good, and up-to-date. The room is not really sound proof, and I could smell smoke inside my room. The door did not isolate correctly.
the agradable ambient, decoration, room comfort, choise of pillows it was not possible to stop taxis in front of the main entrance, very desconfortable because of the luggages,
Nice price and well located (in city center) and very good Hotel. Rooms too small.
Located in in central Madrid and very close to the Metro-this place is great value-the room was very comfortable-I would stay here again...
They were friendly and accomodating, location was very good
The Bar across the street n/a
very nice & clean rooms Internet didnt work, some noice from room upstairs
We had a huge room, which was beautiful. However, we probably would not pay the 'asking price' had we not found a bargain online. The decor is nice, it is spotless, and bed very comfortable, the a/c fabulous, the bathroom great, the breakfast interesting and definitely big. Very tasteful. They need a ramp for suitcases - there is a staircase entry in the front. There is no decent chair in the room if you need to work at the desk or computer. Very very uncomfortable, too high for the desk also, so not practical or helpful in that regard. The breakfast is quite darling, about 20 things on a tray brought to each guest at the table or in the room. However, it is exactly the same every day except for a change in the fruit. We were there 5 days.
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
the location I'm not sure we got the room we booked. Hotel staff said it was not a standard room but a deluxe one. I'm sure they cheated. The room had nothing special.I'm really disappointed
Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.
location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine
Fine location in zona salamanca
the hotel were new & amazing decore , friendly staff , nice neighbour hood no concierge & we had to wait standing for the call up taxi , no much options for breakfast though the lay out for it was amazing
Location, room size, cleanliness of our room Hotel staff not of the quality of a five star hotel. The exact same breakfast all 5 days
The best service&staff i have experienced ever. Breakfast an amazing surprise. The suite just blew our mind with its amenities. Location excellent. Our bed was not a double, but a twin, although we finally couldnt tell the difference.
Well located for us, extremely friendly and helpful staff, good value, clean comfortable room
The hotel room temperature was a bit low and I was not able to set the comfort level myself as the control unit was not in operation.
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front. The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
away from the croud no view from the hotel room
the rooms were a bit old, the hotel needs reinovation
it's a really nice hotel and the rooms are really spacious the hotel is extremely overpriced... i stayed in a similar hotel the night before for only 55 euro... have a look at some other ones before you decide... also their dinner was 32 euro!!! outrageous if you ask me
Services and facilities
It was a very large room, which was very clean and comfortable.
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel. Definetaly the air-condition system.
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
location rooms are small
location concierge / assistance not on high standard as in another EU countries.
I liked the decor and the location of the hotel. Rooms were a little small for a luxury hotel in comparision to the United States standards of luxury. Food was way-overpriced for what you got.
Very attractive, well located. Helpful staff. Construction outside in street, debris around.
Excellent facilities. Excellent and efficent staff. Great breakfast buffet. Convenient to public transport, shopping, walking and all categories of dining. Modern with strong presence of traditional, quiet comfort. Reasonable prices for drinks and in hotel dining.
The staff were very pleasant & very helpful. The location is very central to all the necessary activities. Very good value for the money. I have no hesitation to strongly recommend the hotel for my friends. Next time I'm in Madrid , I will be at Grand Melia Felix . Dr M. Mamdouh Aker , Urologist & Commissioner General for ICHR,Palestine honestly,neither my wife ,nor myself have anything to complain of
Location, location and location and offcourse the room comfort. busy reception
Everything from checking in to checking out. Will be booking again soon.
Central location and good bedrooms. The bathrooms are far too crammed and small. We had to move rooms as first one was far too small and unclean. M&R in bathroom poor.
excellent service, excellent facilities and fantasic breakfast no complaints
Great set up for the family room.
no porter in the hotel.
A good modern hotel in an established skin. Very close to Madrid's best shopping district and museums. I particularly like the fact that the hotel didn't charge for extras that others often do - like internet access etc. Being really picky - the lifts were painfully slow - but this shouldn't put anyone off.
I was very unimpressed with the service and the cleaness of the hotel.
Location and service and great mini bar and wifi. Nothing. Very superlative.
I thought the hotel was very modern! No
the location is good, Brekfast was very poor all food looked old and not fresh. The Hotel inside is very dark.
location and style breakfast, terrible coffee
The quality of the hotel was very good, location was good but expensive area. There was no bar/coffee bar at the weekend. The room toilet had a clear glass wall and door which was an experience particularly when travelling with children.
Free Laptop in Room . Excellent idea. Good Breakfast. Bar. TV Channels choice poor - No English. Pay TV movies totally inadequate.
it was in a great location! the bathrooms in the suites.... my friend and i were sharing rooms and the bathrooms are like a glass box so you see everything! weird!
The staff was excellent The hotel it self was kind of run down and although it was not dirty, because it was so run down the halls looked like they were dirty.
Location and price Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining
convenient,reasonably priced and helpful staff decor shabby
Its situation in the city (good area, not far from central attractions) I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
The location is great and the price is excellent there was no room service
very convenient location, quiet, good price no air conditioning made it very uncomfortable at night. The only way to get enough air was by keeping the windows wide open
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
it was not 4 stars at all - 2 in the best case, the room, its size and interior, were terrible
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
very good quality breakfast. The staff were excellent and very very helpful
Easy access to the city, nice and friendly service. A bit more effort to justify the 4 stars.
oda temizliği çok iyi, lokasyon güzel,binanın girişi iyi,kahvaltı çeşidi çok çok iyi oda anahtarlarının hergün lobiden yeniden kodlanarak kapıları açması sağlanıyor. bu sistem çok kötü, 3 gün kalmak için kapı anahtarını 3 defa resepsiyondan kullanıma açtırılması çok saçma
Otelin yeri gayet güzeldi. Odaların büyüklügü, rahatlığı ve temizliği çok iyiydi. Resepsiyon çalışanlarının tavırlarından hoşlanmadım.
Odada internet ve dizüstü bilgisayar bulunması 3.yatağın bulunduğu kısım(balkon kapatılarak oluşturulmuş sanırım) çok soğuk olduğu için kullanamadık.Ayrıca klima çok ses yapıyordu.Çok soğuk olduğu için mecburen klimanın sürekli açık kalması gerekti.
very good breakfast: lots of fresh fruit and jamon :) good location in Salamanca district. We booked a special offer with late check-out and free minibar which was great. My high evaluation of value for money of this hotel is based on the special offer we booked (80 euros a night with breakfast included). However, when we asked about the price for our next stay in september, we were told the same room would cost 160 euros, which is too much for the amenities you get. In my opinion, this is a good 3stars hotel, but no more than that.
the location is very good near the centre of the city. good transports both metro and bus. it is an experience to do again the staff are very rude and not helpfull. there is no parking although it says on the hotel site and staff don't care about this problem where they were asked for information
The location, quiet, and the room was clean. Metro is close by, and easy to access from airport. The staff on reception desk is not informative. No maps were provided. The breakfast is fair, good quantity, but too expensive for the quality. The signal quality of Internet is fair, free if you use you own computer, or with an extra cost of you use their computers and printers.
Quiet hotel, pleasant staff. We were offered a selection of rooms Surrounding location was quiet but not very interesting
Nice and clean room. Great location. Quite street.
very nice stary , good service. The 2 adult establishments on either end of the hotel are a turn off
The attention to detail of each guest's requirements.
The location Cleaning services and the age of the hotel
Outstanding accommodation. Well located hotel for our needs and very near two Metro stations which met all our travel requirements around town. Short ride to all museums, art gallerries etc and short walk to great shopping outlets in Serrano. No on site parking available and street parking limited to one hour
Location was perfect for my stay. Hotel was fine itself, however the front facing rooms are very receptive to sound. Unfortunately during my stay it was made worse by the roadworks directly outside the hotel.
Location is basically on the nicest shopping street in Madrid, size of rooms was good, a lot of cupboard space (almost a negative), it wasn't very busy in the hotel and mini bar price wasn't as expensive as most. Tried giving us a junior suite instead of a suite without telling us,we got the suite but only had a twin bed despite an advanced request for a queen. Room didn't have balcony. Satellite and Cable TV listed - more like free view. Uncomfortable fake leather sofa that kept sliding you off. Blind was broken in the living area so the building across could see in. Walls were a bit marked. Furniture was a bit damaged. Poor sound proofing to street which was quite busy at night. Bad wi-fi. Their "room service" was a menu for a near by telepizza, we asked if we could order a Domino's pizza and they said no (they don't get a cut obviously) I did anyway and it was delivered to my door no problem..
A bit overpriced
Excellent location, great sized clean rooms!
Location of hotel great, suite very comfortable, and view over the gardens from our 5th floor balcony a real bonus.
Cleanliness of the room. Very pleasant rooms No coffe making facilities, not even for one cup first thing in the morning!
two rooms, with large sofa bed in main room Nothing
having the 2 rooms and couch - veyr comfortable It would have been good to have an iron and ironing board and a kettle - for a business hotel this is a minimum - you don't need 2 televisions but you do need these basics.
The helpfulness of reception staff, who went out of their way to be attentive and solve my needs. Bed was very comfortable.
spacious rooms for very good price in the centre of Madrid, in nice area, and very nice staff. Minibar. Good bathroom. the smell of chloro in the room after cleaning. The expensive breakfast, while at the bar next door a better coffee and toast is 2,20 euros. WIFI does not work well, as the signal is very low.
Lovely comfortable room with a view of the Plaza Colon. 20min walking of the centre.
Very good value for money.
the location is very good
The beds aren't goods
The room was clean and enough big to stay 3 nights. The hotel is in very near to city center ir was easy to make city tour.
Location Stairway, lobby to elevator, awkward with heavy luggage.
Position in the city A little bit old. Need to be rechaped
Comfort In the end some extra charges, but that mistake was resolved imediately
good value for the price; location was good
Pool and Terrace with lounge chairs. Excellent location in Salamanca, convenient to several Metro stations. Nice shops in the area. The lobby staff are very nice. Room was very small, and the bedding wasn't the most luxurious. The maid service is questionable. After two days, I still didn't have enough soap and shampoo left. They only started giving me enough soap and shampoo when I left a tip along with a note requesting more soap and shampoo. There was 30 min free wifi for use in the lobby, but you had to pay extra for internet in the room...BOOKINGS.com did not indicate this and I thought internet was included until after I already paid. The pool girl is shady. When I told her I'd pay in cash instead of charging me meal to my account, she told me the total was 22 euros, and I tipped her 2 euros. I checked and the menu was 14 euros. She basically ran away with 10 euros in pocket.
The staff and the room were both very good. When we asked for extra pillows they were brought to us without complaint. The kitchen facilities were a bit limited. It would have been ideal if there had been a kettle and a toaster. Two simple things which would have made the stay that little bit easier.
Friendly staff, nice pool, good sized room. The location is excellant, and right next to a subway stop. A little confusing regarding cleaning responsibilities, but it was not a problem.
Location is very good. Subway station is less then a minute away and a supermarket right next to the apartamentos. Apartment itself is clean and spacious. Wifi is 5EUR per day. It would be nice we can control the apartment temperature.
Its location, in a nice part of Madrid, opposite an Internet café, the tube abd next door to a friendly and reasonably priced supermarket Paper thin walls, you could hear the neighbours' eblutions and voices though they were behaving nicely and quietly
It is in a nice area, close to the Metro & is very convenient for local bars & restaurants. It is also close to a local supermarket, which is very convenient.. Nothing at all.
Great Stay. Excellent location, located near the best shopping area in Madrid, very close to Metro. Overall excellent experience. Will definetly come back! Best value for your money.
so clean, beside the metro, there are a kitchen with all equipments plus the microwave, I like it so much, it is a nice studio, also there is a swimming pool but I didnt use it cause it was novameber There is no banner on the hotel enter to tell u that this is the hotel, so when I reached on night it is hard to find it.
Good location, close to subway, close to grocery stores, kitchenette, swimming pool You have to pay for the Internet but it is not stable, air condition could not cool the apartment
Shopping No free wifi internet, no 24hr a/c
Spaciousness of the apartments and location. The metro station right outside the apartments is very convenient. Very thin walls.
location and comfort of the room/shower and bed internet at extra cost
great location, it's recently been renovated and it's clean and modern
Not too far from the metro station Velazques. Good wireless connection, however you have to pay around 10 Euro for 24h. Good dimensions of bedroom and bathroom. Coffee machine in bedroom would be appreciate as well as more TV channels.
Location was great
Staff friendly, excellent breakfast, good location.
The location of the hotel is excellent, the area is beautiful and full of shops and good restaurants. The staff of the hotel is completely useless. The internet service is terrible and you cannot expect some of the people in the reception to help you as the “internet service is provided by a third party”. Some of the staff can be rude and they don’t know much about client service. The rooms are small. Be aware of the cleaners because they don’t knock on the door before going into your room to clean it up. All in all not a great experience.
Great breakfast service, plenty to choose from. Bath articles were very good. Hotel in a great quiet location with many restaurants near by and close to the Metro Station. Easy to walk to Colón, Cibeles, and even to Prado Museum. We were give two interiors rooms with no views and little natural light. I think the hotel should mention upon reservation the kind of room they were giving us. Also, the rooms were for smokers, even though we have a non-smoking preference, and we were not contacted by the hotel. In one of the rooms we could smell the smoke. Although it is mentioned in the description, the hotel does not have a restaurant, only a bar that serves some (bad) meals and at a very expensive price (we paid 50 euros for 4 "canned" and small bolognesi and water).
Friendly and helpful staff. Excellent location for shopping. Quiet neighbourhood. Nice stroll from hotel to Prado museum through El Retiro park.
Location. the room is very small but well appointed. The room is quite small.
the locatiin is perfect. accesible to transportation. beautiful place. the matress is kinda hard and it's in a flatform type of bed. it shifts everytime we move and we have to keep adjusting and fixing the matress back to it's position. overall the place is nice.
Great location in a nice high end neighborhood, full of boutiques and also very convenient to main tourist attractions, like El Prado, Cibeles, Paseo de la Castellana.
well located, close to the Serrano metro station
Convenient location, helpful staff, nice room. Our first room had a blocked shower, which had wet the rug. So we moved. That room then had a broken towel hook. Seemed odd for such a new facility.
Good location, at walking distance almost all things I wanted to visit. I loved the Salamanca area, good for shopping and eating no fitness center
The excellent location close to subway and the interior design Rooms to the street are rather noisy due to missing anti-noise features
The location of the hotel, and the bathrooms in the rooms were very nice and very spacious There was very little storage space in the rooms and they were a bit small.
Had problems with the WiFi; no leisure facilities
Clean, quiet, very centrally located. Good value for money and a very good breakfast! I would definitely stay here again.
The location. No front lobby.
The Young lady on the Reception (early evening) when we arrived on 14th September 2010 was very helpful and friendly, the young waitress who was in the dining room for the buffet breakfast was very attentive and is a credit to the Company, she remembered what we liked for our breakfast and was very helpful. The buffet breakfast was very good. The Hotel was fine, I wouldn't call it a luxury hotel, but for a short stay was adequate. Although the furniture is considered to be modern, I feel that it could do with a little attention. Otherwise we had a good stay and would return again should we find ourselves in Madrid. The only thing that I found was that the dark brown of the furniture in the bedroom made the room a little oppressive but otherwise it was fine, the room was a good size and two big windows.
The staff were all polite and helpful. The room was very clean and comfortable. The location was great. The air conditioning did not get very cold. It was quite dark in my room due to it looking out onto an innner courtyard. Decor ddn't help as lots of dark wood.I would have liked tea and coffe making facilities.
The location in a quiet , lovely area of Madrid was great. Metro right outside door but could also easily walk to all sights in city centre. Hotel staff very friendly and let us check in early after long night flight.
The location dark room, little small
The hotel's location was very good. We also liked the rooms, and we could sometimes open the window for fresh air. no
Close to Colon Centro. Pretty quite neighbourhood. Very good prices in the Hotel Restaurant!!! 20euro for 3meal course with good food. Internet only in one shared facility and 2euro for 10minutes is very very expensive.
Localization Staff should be more gentle.
Nice area only 35 mins walk to park retriro
Hotel position and good price
good location for getting to and from airport but overpriced and cramped
the special price for 2 nights!
I arrive after midnight. The check-in process was done quickly by a very pleasant clerk so that I could get up to my room and go to bed. N/A
Location, price, cleanliness. It didnt have all features as a 3-4 star hotel like phone or fridge.