Para birimini sadece bu seferlik mi yoksa kalıcı olarak mı yapmak istiyormusunuz?
The welcome bottle of wine and flower and the fact that the maid service was efficient. No on site swimming pool.
It was a lovely hotel with a helpful staff. Great location across from the Prado Museum. You can walk to all attractions. The room was a great layout with a sitting area downstairs from the beds. Restaurant/Bar were excellent. Hotel provided a complimentary bottle of wine upon arrival. They have a free computer if you need the internet. They also provide a CD player in the room. Wish I purchased the CD of Spanish music. Would highly recommend this hotel.
The friendly reception and needs all met in a straightforward way. We had a nice quiet room.
Room design was exactly I expected from photo. It had sitting area at few steps donw form bedding area, with sofa and coffee table wtih freash rose in the vase, gave more relaxing space after sightseeing in busy town. Hotel gives upscale/rustic/cosy feeling all together. Front desk personnel,porters, and door men were all nice. Location is great for sigtseeing and dining. A bar next to hotel was nice to visit for small drink or tea at late night too. Bathroom was clean but had a strong oddor (smell like sewer). Also, one day we were back to room duing day time to take a break from sighseeing, the noise from outside (from either roof or pipe repaire) was very loud. So we went back out to sightseeing.
the good location I was deeply disappointed by the size of the room, and the fact that it needed a good refurbishment. I felt I paid I very high room cost for something that didn't warrant it. My guide book had said the Villa Real was a deluxe hotel; perhaps I was just given the worst smallest room on the top floor.
location and its was realatively clean poor facilities no pool,no proper bar, limited seating in restaurant,staff didnt speak english and were not helpful
DATED, ROOMS ARE LOUD, NO ISALATION CAN HEAR NEIGHBORS ON ALL SIDES AND CLEANING STAFF, THE BED WAS 2 MATTRESS PUT TOGETHER AND VERRY UNCOMFORTABLE, IM 5,10 AND MY FEET HUNG OFF THE END, ONCE INSIDE YOU FEEL LIKE A HOTEL FROM THE 70s THE DECORE IS OLD. THE BREAKFAST WAS AGOOD VALUE. OVERALL WE DID NOT ENJOY OUR STAY. MADE 2 PHONE CALL TO TRY AND GET A REFUND WITH NO SUCCESS, IT WAS SO BAD WE CHECKED OUT 1 DAY EARLY.
The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge. Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens
only location next to del prado museum and park The hotel must be 3 or 4 star and doesnt look like 5 star and it is too expensive.The bathroom was small and terrible and after a shower water pours down,the WIFI too slow and only free for 1 hour.
The location and friendliness of the staff was excellent.
Great view and beautiful suite on the 5th floor
friendly staff. When I needed to call an ambulance for my husband who was unwell they were efficient and helpful a bigger restaurant for the evening would have been better.
Hotel staff were fabulous ,location excellent As long as you dont mind a bit of faded grandeur and pink wardrobes an excellent choice
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
We liked this hotel very much, luxury. Staff was very polite, we arrived 13 p.m., check in should be 14 p.m., we were offered to wait 20 minutes and offered drinks free of charge. In room we also found compliments, it's very nice, when you arrive. Buffet breakfast costs 30 eur per person.
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
The location, comfort and style. We stayed at the hotel 7 days and the 4th day we had to ask to vacuum the room. Only one arm chair fitted into the small room we had. Cleaning inconsistent. Not much selection at breakfast even when it was very expensive.
Old world charm and location. Great lobby and dining rooms Room furnishings and hall carpets need refreshing
The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from. Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
Fantastic, we generally dont spend that much money for a hotel but after a terrible experience the night before, it was worth it!
Staff was delightfully enthusiastic. Setting was beautiful!
The pleasure that a very comfortable and opulent hotel can give. The reception rooms are magnificent and staff and service were excellent, as you would expect.
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
its close proximity to museums and sites. the high cost for internet usage.
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Staff was unfriendly
iyi hahvaltı,merkezi,fiyat kalite dengeli mutlaka televizyon kanalları çeşitlendirilmeli
otelin şehir merkezine çok yakın olması ve odaların gayet güzel bir şekilde ve düzenli olarak temizlenmesi. Otelde ücretsiz internet bağlantısının bulunmaması bu devir için son derece olumsuz bir durum. Aksine bu hizmeti son derece pahalıya satmak çok iyi niyetli bir davranış olarak görülemez. Ayrıca kahvaltı hizmetinin de otel ücretine dahil edilmesi daha iyi olurdu kanımca.
Otelde çalışanlar oldukça iyi ingilizce biliyor ve yardımseverler. ispanyada genel tavıra göre oldukça iyi bir durum. otelin yeri çok merkezi olmasa da (yürüyerek merkeze 15-20 dk), otelin önünden otobüsler geçiyor, müzelere çok yakın. odalar çok temiz ve iyi tasarlanmış. kahvaltısı çok pahalı - 20 Euro
Merkezi ve müzelere yakın olması avantajı var. Restorantta görevli bir bayan çocuk kahvaltı yapmadığı için arada yemesi için aldığımız 1 meyve nedeniyle peşimize takılması gibi bir talihsizlik yaşadık. Çalışanlarını eğitmeleri gerekli.
Front desk helpful, great tourist location shower temperature not steady or safe
good location near train station. very friendly staff
Clean and comfortable hotel, placed very close to the main museums and well served by public means.
Nice rooms. Nothing significant.
Excellent locality, comfortable bed, good food a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.
Convenience for Atocha Station; good selection of international newspapers. Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.
The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.
Almost everything A bit noisy
everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
Clean, nice staff. Great location. Strongly recommended!
The general atmosphere is good, the decoration is well done The room wasn't what I expected. It was extremely small, with a darkened window looking to a small concrete courtyard. It was quite claustrofobic.
We liked the Hotel very much specially as far as the staff was concerned. Very helpful and amicable. Having free wi-fi in the room was a nice surprise once most hotels charge a great deal for it. The location is also great, a few steps from the Prado Museum, Reina Sofia and beautiful parcs.
SPA, BREAKFAST AND STAFF WAS OK SIZE OF BED AND BEDROOM VERY TINY. HOT WEATHER IN CORRIDORS. WAS NO AC IN CORRIDORS
Excellent location for a city trip. A lot of must see locations are within walking distance. Superfriendly staff. A little dark inside. Not much daylight.
service of staff
Location, near the museums and in a great part of town.
The best part is the location - beside all the main museums, surrounded by coffee shops and restaurants and still walking distance (20mins) to the central Plaza. The swimming pool was very nice- it is not very large but warm, comfortable and I had it all too myself
The hotel is in an amazing locations. Close to lots of attractions and fun things to do. The room was very clean and have a cool vibe. Very spacious and lots of amenities. The desk attendant forgot to give me my passport back - I felt a little weird about that.
the cleanness and environment, the hotel staff and the new look of the hotel there was not enough space to put all the things in the room
Good space in room, good clean and modern furniture, not overwhelming and very trendy. Good location. Some artwork on the walls will be helpful. Need to provide wash cloth/ loofah for the bathroom and more care supplies: conditioner, body wash, lotion, tissues, etc.
Very small rooms but simple and clean. Morning lunch bag at your door with a self serve coffee machine downstairs in a lounge area. It was friendly and great.
This was a very clean and comfortable place to stay. Hotel staff was very helpful.
Ease of check-in and out, helpful/friendly front desk, great that it was 5 minutes from the train station Breakfast too basic/uniform, emergency light in room was too bright at night
This time a quiet rom
Heavy noice from the streat
The hotel staff was super friendly, and the room was very nice and chic.. We booked the Large Double Room which was spacious and great value for money.
great location, helpfull staff, modern interior, coffee machine and water at disposal the breakfast (bag) should contain few more items
I like this hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nothing
The hostal is situated about 10 minutes walk from Atocha train station so I could organize my tours to other cities like Toledo and Segovia. And the Puerta of Sol is only about 10 - 15 minutes as well.
The rooms were spacious and clean. The staff were exceedingly rude. When it came time to check out (and we were on time), undue pressure was placed on us to vacate the room as quickly as possible and they were decidedly rude. After knocking on the door, the lady pointed to the exit as if to say 'Leave now...' Utterly ridiculous.
Homely, clean and neat facility managed by a old family.. Very close to the Prado musuem.. There is a small locker in each room Little noisy.. Partitions between rooms are of wooden plys.. Quite disturbing if you are a light sleeper
Excellent location - literally 5 minutes walk to Prado and Thyssen Museums and an easy walk to many other places including Atocha railway station - good for trips out of town. Managers/staff friendly - despite basic English - and clearly concerned about our security. Easy to use in room safe and free WiFi. Double glazed windows mean a quiet room when you need it - but you can open and enjoy the streetlife below. No complaints.