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The lazy river is amazing and the pool waitresses are great (especially Kaitlyn!) The front desk staff are incompetent. We checked in early on Friday morning and were only staying for 2 nights. The hotel didn't have our 2 queen room available so they upgraded us to a suite (awesome right?) WRONG. They then proceeded to tell us we owe an extra $80 per night for the suite that we didn't ask for! So I refused to pay and instead they made us sleep in the suite for one night then MOVED us to another room at 11am the next day! So inconvenient. I am a breastfeeding mother and needed a place to pump during the day and had to pump in a bathroom instead of in my room because our room wasn't available! Complete lack of respect for my needs. Will never stay here again.
We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights. We upgraged for the king spa suite, we received half mini bar empty and half can of sprite (someone drank it and put it back to the bar) they only give 1 shampoo, one soap and etc... but we were a couple! The hallway was always loud, doors shutting and screaming, i called and say on advanced its our honeymoom, expected a little more and unfortunately was really disappointed. The phones at the room are from the 50's. And the room wasnt real clean. Looks old, not enough lights.
Room was well appointedvand clean. Staff very nice and friendly. Great new morimoto restaurant. Casino air was pretty dank. Major partiers hauling in coolers 2 at a time.
Staff did their best, but there are just too many people to care for. Check in was a serpentine line an hour long. With all hands on deck, it was still an hour+ wait in the lobby and valet. Rooms were very nice
We were able to use the pools at the signature suites. Stood in line for over an hour while checking in. Room was small, outdated and inconveniently located in the hotel.
The hotel keys didn't work when I first arrived at the hotel and had dragged my stuff up to my room. When they didn't work I was pretty bummed, but the cleaning service who were nearby were kind enough to let me into the room and get in touch with the front desk for me. They were gracious and upgraded me without hesitation.
Even for using refrigerator we needed to pay for it.
Very clean and fun resort type atmosphere. City within a city. Would have been nice to feel more safe outside the resort. Walked down to Cesars palace. The resort was nice, but they made the effort to clean up the street on the perimeter of their property. At MGM you walk outside at night on the strip and do not feel safe. Not only are the homeless derilects there begging and laying in their own filth but the cocroaches would carry you off.
Location Bathroom was horrible. The sink was clogged and the water pressure in the shower was too low to take a comfortable shower. Told the front desk but no one came to look at it.
The water in my tub and sink in the hotel room took 10 minutes to drain, it was pretty gross. And the lingering smoke smell on a non smoking floor was rough. Also, my AC in my room didn't work.
- Close to bus line - Central location - A/C unit constantly ran, even on AUTO!! - Smoke smell inside non-smoking room - Room very dark (WEST) - Inconsistent water heater - Vanity sink did not drain well - Overall, room did not seemed as "Fresh" as expected
location No guest free parking
Rooms were clean and comfortable. Outside perimeter could use so attention.
It's walking distance from the strip great place to stay if you only want a place to sleep and recover from partying My room was separated but my another door and I could clearly hear the people next door as they could hear me. Rooms are crowded if you get a double bed, once you open the door to are paractically on top of a bed. No fridge, no microwave. AC needs to constently be on or else the rooms smell. Bathrooms are old and nasty they need repairs. Some electrical sockets don't work.
Pre-booked price was somewhat reasonable.(possibly too much) Staff was freindly and helpful during the days, (tattooed escaped convict looking guy at check-in was not pleasant at all though). -Shower alternated between blistering hot to ice cold. -A/C barely kept room below sweltering. -Not even a bed cover, just 2 sheets w/ a thin blanket between. -Complimentary coffee at Reg. office only. Enough to fill about 4 or 5 of the tiny styrofoam cups they provide. -No place to prepare or sit to enjoy your coffee either. -Got there a day early, and was charged nearly double the online pre-booked price for the extra night.
Pre paid stay an they we're fully booked fit understand why they will let you pre pay your stay an be fully booked! Couldn't get a room!
Close to the strip. If you get in late at night, the guy in the front desk will say your card is getting declined for the $50 deposit so you need to leave a $100 deposit cash.
Poor customer service
The only good thing about this place is the location. Really close to the MGM grand hotel ( walking distance) A/C never worked properly, the tv is an old box and remote control never worked. The whole room is outdated ... Room is very small. The light in the restroom stop working.
Decent location for the price. Room was clean Staff was very rude. Beds are very small and uncomfortable. No hair dryers in rooms.
The ease to RTC public transportation to the Strip was totally necessary as the escalators on ALL four sides of the intersection of SLV & Tropicana Blvds were closed for refurbishment and these old knees can't handle 4 or more flights of stairs. Especially on hot afternoons. Otherwise it's usually an easy 10 minute walk west to the Strip. Took the 119 south from the other side of Motel 6 to Mandalay Bay to start my day there. Staff and housekeeping were pleasant and friendly, and they did their best with this old, but convenient property. Also easy access to McCarren Airport, a 5-minute Uber ride to the departure gate. Only reason to stay here is easy access to Strip on foot or by bus. If you wish to be pampered stay at any of the MGM properties on the Strip. Another plus is Coco's Bakery Cafe in from of ABVI. They're open 24/7 and the food is reasonably priced and good. Since I only paid $35/night without any additional resort fee add-ons, I wasn't expecting much in the way of amenities. This place is absolutely free of any luxuries, expect hostel-like bare minimum furnishings, i.e., a bed and some fresh linens, that's it. The WiFi was never available on my side of the building (facing the airport). Airport noise could not be heard over the old noisy A/C unit, the only good thing about the A/C as it was never truly cold enough to cool the room. Since I had to leave early for a 6am flight out of Las Vegas, you would think hot water for shower would be plentiful at 4am. Nope! I let the water run for 15 minutes and still no hot water. Even at a hostel you'd get hot water and a decent amount of water pressure. So if you stay here, hope you don't mind cold showers from time to time. As a side note, after midnight and during the overnight hours, the streetwalkers seem to move off Las Vegas Blvd and onto Tropicana. Generally the property seems safe enough if you keep aware of your surroundings but otherwise could feel unsafe and unclean. But since I paid hostel prices to stay off-strip for two nights it was acceptable compromise.
Nothing Everything. Upon arrival receptionist inform me that there was no room for me and to contact the company i booked it thru cause it wasn't their problem. The lobby smells bad and hotel looks really scary. You see lots of drunks with protitutes in and out, doesn't feel or seem safe to stay there especially with children, and it wrecks!!!
Even though older hotel and furniture clean room. The bathtub was cleaned spotless. Suggest to roach spray the laundry room. I went to get ice and seen one running on washer.
The price. Clean room. Thin walls.
It's right off the strip and the staff was nice The room was small,the bathroom had barely any room to move around sheets had holes and the back exit to the street was blocked off so if you need to get to the back street you had to go around
I didn't like that when walking to our room, by the stairs it was a strong smell of urine and that the A/C didn't work very well.
My girlfriend and I stayed for a week for a convention. We chose Howard Johnson because it was about 1/4 the cost of a normal casino/hotel on the strip, and all we needed was just a bed, a shower, a place to put our luggage, and for it to be clean. Howard Johnson met those requirements. There are no gambling machines either. This is a pure hotel, which I thought was a nice touch for Vegas. There is no breakfast. The rooms are small. The road you take to get to it doesn't register on GPS - instead it will tell you to take a different road but the hotel is blocked by a fence so you can't actually use that road, and the only entrance comes from a one-way street... If you take Uber/Lyft, make sure you call your driver to tell them where you are staying otherwise they will probably just follow the GPS and get lost. Other than that, this is a very cheap, clean, no-frills, clean hotel. You get what you pay for, but it will save you a ton compared to the major hotels if you stay for more than a few days.
Price and location. Helicopters and airplanes heard throughout the day and night. Construction close by and heavy traffic to airport. Double beds only. Beds need upgrading, maintenance and cleanliness can improve.
The room was a good value. The pool area was well maintained. The area around the hotel is ope nto thru traffic which was a little unsettling. The carpets were worn and dirty. The room didn't have any trash cans. Maintenence doesn't appear to be a priority.
I liked that the hotel was close to the strip, also a near by restaurant called CoCos was really delicious it smelled like sewage in the room
blow dryer, coffer maker, y fi small room, bathroom really small
The staff were helpful and the local restaurant was friendly with good service and tasty food,
Clean and close to everything, the strip, MGM, bars, etc
Cheap and location Room was tiny bed was tiny
Stayed here for a conference at the Tropicana. The proximity and price were good; other than that, it was pretty average. There was a lot of noise outside one night. I never called the office, and it kept up for some time, so I have to wonder what the security guard I saw earlier was doing right then.