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Location Fish tank Rooms are dated and not very clean They had no towels poolside They charge you extra fees for the gym and parking even if you don't use either
I like the location of the Nugg'. Everything feels pretty updated compared to most of the other Fremont street properties. The pool is pretty unique. Good variety of slot machines and table games, though you won't find the really low minimums here. Generally easy experience. A couple of things really stuck out as bothersome and annoying. Most hotels will provide a coffee maker, but here they give you a keurig machine and charge for the use of the k-cups provided. Not exactly a major thing, but it just sits there taunting you the entire time you're in the room. My biggest problem with my most recent stay was that in the tower where I stayed it appeared that four out of the eight elevators were not functioning. The hotel has no control over when multiple busloads of tourists arrive to check in, but if the elevators all worked that would have avoided the huge crowd in the lobby. Likewise, when many guests are all checking out on Sunday, getting an elevator down to the casino was nearly impossible, with most people resorting to riding elevators up to the top floor in order to get space on one going down. This has been an issue for me before, and I was admonished for taking the stairs down as they are not meant for guest access except in emergencies. Anyway, elevators were a big disappointment.
Resort fees were hidden to me until check in
The beds were reslly confort more than i thought they would be There was everything you needed except for like a little kitchen or mini fridge
The Golden Towers were well remodeled. Fremont Strret Expiernce was entertaining for a one night outing, but not more than that. My room requests were the exact opposite from what I requested. I was placed on the 15th floor, at the very end of the hallway, far from the elevators. I took my elderly mother to the Golden nugget for her 73rd bday. I asked for a room not at the top, and not far from the elevator. Complained about airconditioner 3 times, never was fixed. Non smoking floor smelt like cigarettes at all times
the food was good but that's about all the rooms are in bad condition. staff was rude!!! housekeeping threw away pics I purchased at hoover damn. will never stay there again.
The Italian restaurant was very good the room smelled like smoke (it was a non-smoking room), we called and housekeeping came and deodorized the room, just masked the smell. It took over 1 hour to get our luggage, we had to call numerous times to get our stuff. This is the first time we stayed and I will not return
The beds were too small and the ac didn't work so it was hot in our room. Cribs were expensive and didn't even come with blankets.
Upgraded rooms complimentary at check in, fabulous pool, good food options, convenient location to everything you need....this is our hotel from now on.
Good restaurants, nice casino, comfortable beds, all the staff was kind and helpful we really enjoyed our stay. On Sunday the pool closed at 6:00 pm. O think I would have been better especially for the kids and because it was so hot for the pool to stay open longer.
Cleanliness, staff are very polite, good amenities, all the services they offer. I did'nt like the kind of fruits they placed in the hallway near the elevator is not of good quality ( not fresh enough) but still, I give them overall 5 star.
The Grotto Restaurant was outstanding as was the adult pool area Smoke smoke and more smoking-- was disgusting . I understand that it's a casino however, they need a better ventilation system. Give us some fresh air!!
Free wifi and comfy beds. Clean room with plenty of towels. A nice little pool that never got too crowded. If I was being picky, I'd say some of the furniture and room decor was a little cheap looking. Also, the windows are covered with a mesh banner marking the hotel, so the view is somewhat obstructed.
The paper thin walls .. you could hear everything from the next room
Room was clean Close to action Value Self parking was closed and valet to 35 min to get car in am Almost missed our tee time
Walking distance to every thing Very loud at night for sleeping
Clean rooms Comfy Beds Powerful Shower head noise from Fremont below but if you turn on the ac unit to constant mode it draws out the noise Resort fee $22.60 plus a $100 fully refundable deposit
Good variety of games.
freemont experience the room was not cleaned for two days
I liked the thought of getting away with my fiancé for a relaxing weekend. I rarely get time off (4 days total a month) and we were very excited to have this special time together. I reserved a king size bed and when I arrived I was told that they only had rooms with two queens (having booked this 2 weeks early and having the option to pick I assumed I would get the room I reserved). My fiancé and I were understanding and took the room that we really didn't want. The first night (September 14th) while I was using the restroom I saw a bug run across the floor and wasn't able to see what it was so I wrote it off and went back to bed. The next day (September 15th) I was in the restroom getting cleaned up for dinner and was disgusted to be sharing the counter with a cockroach. It ran around and I video tapped it immediately as it made my fiancé sick and gag. We immediately packed our stuff and vacated the room. The hotel refunded us our money as soon as they saw the video thanks to the bell desk gentleman Bryson, money was returned to our account within 24 hrs of the incident. My fiancé and I ended up having to drive back home after being in Las Vegas for less than 24 hrs of our 72 hr planned vacation. We missed out on the Grand Canyon tour that we had planned on the 16th because we had now where to stay on the night of the 15th. I called getaroom.com to tell them about what had happened and my need for a refund. I was told that getaroom.com will investigate and that they do not refund for cancellation of reservations even though I offered to share video, gave the managers name that helped me and refunded me at the hotel for the few fees they charge onsite. According to getaroom.com this process will take anywhere from 7-14 days for a response and that's not guaranteeing I will be helped. I like everyone else using your site and I'm sure anyone reading this was hoping for a wonderful and peaceful vacation. I on the other hand was let down, put in very unsanitary conditions, FORCED to cut my vacation short (my money was wrapped up in your referred hotel/third party vendor who was not consoling at all), I still have never been to the Grand Canyon and I'm sitting in my living room writing this instead of sitting in Nevada as I should have been. I'm disgusted that this is the service provided by a simple hotel booking agency for a CUSTOMER who was mistreated, mislead and left vacationless.
The staff was very friendly, Nice hotel, the Diner served great food.
The hotel rooms are old but renovated. Comfortable beds and clean rooms. Casino is nice with decently priced games. Second time staying at the D. The staff working at the front desk were very rude upon our arrival and couldn't get us two rooms on the same floor. Housekeeping had to be called to make up our room the next afternoon and they didn't even change the sheets. The bathroom door in our room was also very squeaky. Not a great experience compared to our first time at the D.
Best thing about the d is the location, there is so much to do in walking distance. The room was nice and the staff was friendly. I didnt like the shower layout. Other then that it was a great time.
Free valet service while the parking garage is being renovated, friendly staff, clean rooms with a modern decor, and really comfortable beds!!
good location if you like the freemont experience affordable valet parking is nice our room was ransacked while we were out! reported to security, no response at all. there is no swimming pool :( loud, duh its the freemont experience but yes LOUD in your room. air-conditioner loud and didnt work very well to cool the room. no wifi! what?!! yes true. guess they want you out gambling instead. no coffee no fridge in room, guess they want you out of room...
Nothing The room was too small, there where no curtains on the window just wooden shutters, the room was very hot in the morning, but at nights its was freezing. The bathroom was horrible, it was very small! I dont recommend this hotel to anyone!
Location Front desk very unorganized and under staffed, slow
Our room was facing the west we could not hear the bands on fremont st. the room was plain bed was old but clean. No frills but good enough for us. They were kind enough to let is check in on a friday at 1 pm which was great after long flight. toilet over flowed onto floor. window did not open in smoking room.
Freemont street experience location. Buffett was very good. Valet parking worked well for us. NO RESORT FEE!! No pool - and the California hotel pool that Fremont shares with was closed. Older hotel. . .
No pool and "non" smoking rooms still smelled very much like cigarette smoke.
easy check in, baley parking excellent, food was so so didnt try Tony ramos. I dont like to compare I would think twice before coming back im not going to say that i will never come back. so I hope Fremont would make it up .. thank you For the price , the room was very small, bathroom uncomfortable, would need a lil updates,, pics, rugs, curtains etc. no housepitality thank you ..
gambling area was nice. Employees at the sports book were nice and helpful. The men at the front check in desk were Very Rude! This set the tone for a poor experience. According to the men at the front desk they don't need my business.
Location Smoking smell in the rooms. Lack of convenient electric sockets
Great value, clean rooms and clean organized casino floor. Bathroom a little small but well stock with towels
Convience Tony Romas restaurant. They offer steak and lobster for $11.99 from 9:00 - 11:00pm. We went to eat at10:20 and were told that the wait was too long. I waited all night to have that dinner. Although the manager was nice enough trying to explain the situation I was not happy that we were not offered some sort of comp.
The front desk staff was great and very helpful, Connie and Stacy, the valet pPual was great as well. Nice large spacious Jr. Suite. Construction on the the 3rd floor
No maid service in my three might stay
Remodeled rooms Hotel was under staff, 1 person to check in, 1 bellmen, 3 elevators not working, food in cafe waa cold. They need to hire more people.
Very helpful stall. Left my cell phone there and Lost and Found were on the ball found it. Very please on the attention.
Great price , very clean room , was actually surprised how nice it was for the money. I think it would be nice to have adults only hours at the pool, Im all for family but sometimes its nice to hang at the pool have a few drinks with out kids screaming and running around and splashing about. Closing at 7 especially in the summer is way to early.
Hotel room is not clean ,I was check in than go to room before sleep I found it sheets and bathroom has a lot of hairs that's really bad
The hotel was pretty far off the Las Vegas strip, it was at least a 15 min car ride from there. The rooms were okay, not the cleanest rooms i have seen but good enough to spend the night. Seems like a good option to save a couple of bucks but at the end of the day, take it from me, if you are going to visit Las Vegas and be close to everything, look elsewhere, the crowd was a bit older and not the atmosphere that i was expecting, not that i was looking for a crazy party atmosphere, but it was kind of dead.
It smells so bad !!!!! All casinos stick like smoke ... this is so much worse ... I had to brace myself every time I came back in the door ....I will not stay here again
All of the hotel staff was very friendly. Loved it. There wasn't anything I didn't like about it. Except that they could of had the pool open a little later.
The rooms were a bit modern and in the downtown area. It smelled like smoke which I won't take my family too. The rooms are dark so for business it's a bit hard to do work in the room on the computer. As its so dim and barely light.
They charged me two times - for resort fee 22/ per day. And as well hotel fee 30 per day !!!
We really enjoyed the stay in Plaza, and the location is great to visit the Freemont Experience. Be aware that there are 2 towers, and one is newer than the other. I would make sure to choose the newer one to ensure you get a better room. Maybe it's a bit far from the strip (you will need to take a taxi/uber)
nothing worst hotel/casino I have ever stayed at. the parking garage elevators didn't work, there were 2 rude desk clerks, the rooms need remodeling, the electronic card key didn't work the first time, no wifi, the pit bosses wouldn;t take there own fun book coupons, I found that painfully funny.
Casino Our room was not clean when we got up to our room. We weren't offered any discount or anything for this mistake. Poor customer service.
The hotel was situated in a great place which had easy access to bus routes to the strip. The bedrooms were clean and we were given towels and any other necessities we needed. We had to pay for wifi (24 hours at a time) not having their on pool, but there was access to another pool which was okay.
Loved their restaurant, MAGNOLIAS! Best breakfast and great price
My room was dirty and old, I didn't have any soap or other toiletries.. The parking attendant was rude even though I had my parking pass in plain view I didn't like anything about the 4 queens in would never stay there again
Hotel was accommodating to our needs when getaroom booked our reservations incorrectly. The staff was very nice and eager to help. Initially booked a 3 person reservation non smoking. The getaroom people booked for 2 so we had to exchange our king for 2 queens which they didn't have at the time of check in except for a room in a construction floor that was smoking. The ac unit rattled all night too. The next day the hotel was able to move us thankfully and we got a good nights rest.
The location downtown was ideal. We had to wait a day and a half to get a working toilet and shower. We had to threaten posting a video of our non draining tub before they magically found another room.
Front seat staff was friendly First day these the elevator in the parking lot wasn't working, had to use the stairs. The room smelled old and the music coming from Freemont street wouldn't let me sleep. Once the curtains were moved to look outside we found a McDonalds hash brown wrapper and pieces of has brown underneath giving us the impression that the room wasn't properly clean.
Large hotel, seemed inexpensive Had my room over the Freemont concert stage, music was really loud until well past midnight
Affordable, no resort fee. Noise from Fremont strip.
good value. i like the atmosphire of the older casino. the room was too close to the elevators. it was noisy some times
Nothing. Not my taste in hotels. I checked out immediately and still haven't gotten my deposit back. They are not organized at all.
New towels were not clean
I like the revitalized downtown Las Vegas. It's great for locals, alot more relaxed than the strip. I have stayed at the El Cortez before, its old school Las Vegas so its alright for a night or two. I never made it to my hotel because The Cortez was already sold out even tho my reservation with Kayak went through we were turned away when we arrived. Luckily we we're locals, my girl friend and I just looking for a staycation so we just went home since we were too tired and frustrated with the lack of communication between the third party which was actually getaroom.com and El Cortez. If we were from out of town we would've been extremely disappointed, hopefully this issue is addressed so that it does not happen to anyone else in the future especially for tourists.
Very good pricing The service in just to get a room
Easy waking distance to freemont experience, neon museum, etc.. Extra charges for water, coffee.
We stayed in the tower king bedroom, and despite the furnishing being a bit outdated, the place was clean and well maintained. There's an iron, ironing board, blow dryer and a safe, minimal but enough for us. The location is right by Fremont street, so you get the action but don't get the noise or light.
The rooms were quiet. Location was convenient. The shower fluctuated between scalding hot and too cold. I coouldnt ever find a comfortable temperature.
Spacious Rooms, very comfortable. The hotel had a kiosk to check in for my airlines. Staff was friendly. Price was affordable. I called and was told no shuttle to/from airport, but found they do offer this service. Staff needs to be more informed.
Felt very safe when walking to Fremont Experience.
It was near at the Fremont Street experience but far enough away that the sound did not travel too much. There were lots of restaurants and bars within walking distance. The walk from the parking lot to check in was long and confusing. There was an adequate security in the parking lot: when I got to my car the next day there were obviously people drinking in the area. The hotel needs a deep cleaning in corners and hard to reach areas. Furniture is scuffed.
It is an old era hotel from the early 1900s. There are antigues and photos worth bucks scattered amongst. When you get upstairs think green mile. Valet seems to loathe their positions. Room was dirty due to lack of care. I work in international business so i can tell when a worker is given too many rooms, tht or a lack of training. Brittle doors slam all times of the night as the plywood hallway floors play lullaby late into the night letting you know who is up and heading where any time you like (usually 2-5am( Thumbs Down Kids
I was looking for a cheap place to sleep, but when I checked in, I was charged a $22 resort fee. The total was still less than $60, but it would be nice to have known about this fee ahead of time.
Location, price. Dirty, outdated, lacking in amenities, foul smell on hallway. The shower curtain is full of molds and dirt on the bottom side. Toilet bowl stained and not cleaned and was not cleaned during our stay. Electrical outlets are few and hard to access.
valet workers were nice... but practically mandatory to use valet because there is no free parking loud band playing outside fremont street and no sound insulation no free parking, $3 an hour fee, cheaper to use valet ac sucks, on max ac, it couldn't cool the room
Convenient Cozy Nice decor Friendly staff Floor in bathroom substandard Seemed not clean Maybe needs remodel Also freebie chips rip off Not usable on all tables and $25 each too high to really play Reasonably Suggest lower denominations
We stayed facing Fremont street, it was a little noisy.
$20 resort fee per day for only a very slow internet (no pool, no business center, not fitness center etc.)
The employees were all very pleasant. Once I paid for the room (and resort fee online) when checking in I am told about a $100.00 deposit that will be refunded upon checkout. When I check out I see Another $21.00 fee (Resort Fee) All and all we ended up having to pay almost $64.00 for that $20.00 room. The bathroom was so small the door hit the toilet, when I went to hang my towel on the hook on the back of the door it slipped and fell in the toilet. There are bands playing in the blocked off area on Freemont till at least 3am and it blared into our room. The food in the restaurant was outrageously priced for the tiny and outdated cafe. $11.00 for a hamburger and that was about the cheapest thing on there menu. I will never go back and will tell everyone I know how bad it was!
A couple of the staff....Evening reception that gave us a comp b/c our room hadn't been cleaned after two calls to the front desk and the Maintenance guy...Scott...who repaired the heater, and the security guy that helped us open the safe that was stuck. Valet guys were friendly. The location is good. No hot water in late afternoon and evening. Reception told me that during afternoon and evening, I needed to run the shower for 20 minutes before the hot water would show up. They were close...18 minutes. Seems like a huge waste of water. Bathroom smaller than the backseat of my car. Room noisy starting late in the evening. Heater didn't seem to work. I had many contacts with staff to help me solve a problem, repair something, or give further instruction or how things worked, which I've not had in other hotels. My wife and I stayed here as a less expensive alternative to the Golden Nugget, where we usually stay because I were here for a conference and we'll be coming back in April. Not a good choice. Will never stay here again. Ever.
This hotel was terrible Loud location, music doesn't stop till 2am, small dingy dirty room, hotel over charged for stay, rude staff, worst hotel I have ever stayed at.
There was a resort fee of $24.60 that I was not informed of and had no choice but to pay when I checked in. DO NOT BOOK AT THIS HOTEL unless you know and understand what the fee will be. The hotel room was very small and very noisy due to the loud music all night from the "Freemont Experience" all evening.
Location Unfriendly front desk staff, hidden resort fees, misrepresented pictures of room.
Affordable. Rooms are in better shape than the lobby. The Registration area is like something from a youth houstel. it has a sign made of plastic hanging from twine. No one is happy
I love the California hotel, whenever I visit Vegas it's my little slice of home (Hawaii). If you're from the islands the California is a pretty comfortable place to be. They have a variety of food choices, and a lot of things I can't normally get on the mainland. The gambling is fun, the people are nice, and overall I think it's a great hotel. The majority of the crowd is rather old so if you're looking for something more modern or trendy than you would probably be better off somewhere on the strip. There was no microwave or coffee maker. I was kind of surprised by no coffee maker. I think curtains vs slats would be better for the window shades.
The staff was excellent in helping me get our rooms worked out. We were only spending the night. We came in and immediately went to bed, so we did not find out anything about the rest of the hotel. We left early in the morning 5:30.
Price & location Mold on ceiling
Price point House keeping "Threw Away" My Rasberry Pi 3, the internet is wildly overpriced for 2016, They forced me to change rooms mid-stay. and Eric Eisenberg, Eric Eisenberg, Director Of Hotel Operations was completely unhelpful in compensating me for all that went wrong. His response to my missing hardware and move was "Can I buy you a coffee?" Just a nightmare but hey you get what you pay for....
There was a leaking toilet, noises and keep us awake. Other than that it was ok.
Very cozy and comfortable. Staff was amazing. Always willing to help in any way possible. Rooms do need updating. We came with a large group and had quite a few rooms. Everyone ended up with some type of rash before leaving. Not sure if it was the hard water in the hotel, or whatever the sheets and blankets are being cleaned with.
The bed Hotel registration is to slow. Restaurant is over priced. You can clearly hear outside noise inside your hotel room which makes it difficult to sleep. I would suggest another hotel to stay at.
Rooms are always clean and comfortable. My wife and I usually spend 90% of our gaming time here due to the fact that my wife likes to play $3 blackjack, however, they never opened opened a $3 table. Not sure if they stopped the $3 blackjack completly or not. It was always a popular table. Not sure we will stay again as we like to start and end our day @ the tables.
Quiet yet close to everything . A great value and being partnered with Main St casino made it very nice . Just a short walk and Main Street Casino is where you will find a value priced buffet for all your meals at a reasonable price . You could walk out the east door and walk across the street into Binons casino or walk a block to the Freemont Experience . Very nice location and easy to find anything in downtown .
I like the location and that they are renovating and updating.
location was very good ,quieter yet close to fremont street . staff were friendly and helpful . breakfast buffet was good deal rooms are a bit dated but comfortable . charged for Wifi ten dollars a day seemed a bit much.
Triple 7 Brewery is great. Great customer Service throughout Low priced drinks. The IPA is great. Showerhead is chest level.
no free wi-fi
Location great. Price good. Service good. Rooms are avtad shabby but nice views if you get the right one.
No bells and whistles.. Just a simple comfortable hotel and casino.. Nice place to stay downtown. Would definitely stay again The free buffet in the morning.. Awesome
Me and my lady love the atmosphere of the hotel and staff, and the rooms where comfortable and clean, no complaints from either of us
The antique decor and the area of town are big pros for this hotel. Minor fault which plagues almost all of Vegas, strictly Pepsi products, no Coke.
This is a great place for the money. It is old but, well maintained. Food is good and reasonably priced for Vegas. No resort fee, but they will try to up charge you for WiFi. Just say no. Did not have a sports book, but there are others close by.
The check in lady was awesome, they were overbooked and was going to only give us smoking room and when I told her we couldn't cause my wife was pregnant she immediately shifted gears and made an exception for us. Very awesome. room/bathroom was okay. No continental breakfast. Channels on the TV sucked. Wifi was not free and worse super expensive.
Cold a/c and comfortable bed clean room . you can't get away from the smoke. I don't smoke and it still permeates the building they still allow smoking in the casinos.
enjoy the fact that this downtown property is a block and a half form fremont, so none of the light and noise pollution carries through. refrigerators in the room are a nice touch, though mine ended up freezing some of the goods i brought! great casino bar. shower heads are placed low, no blackout curtains.
They accepted my therapy cat. Close to Fremont St. The bed legs stick out and we left with bruised legs! Very poor water pressure. Have to go through alley to the bar for ice. (Not safe!)
I like the fact they provided me with earplugs so I wobt hear the loud music ..it didnt help.. Hotel located in bad area. Rooms smell very bad. Loud music All night long..
Location and pet friendly Our room smelled really awful and was covered in roaches. The other room they offered us was just as bad.
It was updated, clean and self contained. There was a great bar, outside there was music and lots of cool, fun games.
Loactaion Noise level
The room was clean and comfy. Bathroom was modern and beautiful, it had an iron and ironing board and a blow dryer. The pool looked beautiful. We originally had 2 side by side rooms, they gave me a room closer to ground floor due to issues with my knees. The elevator in the old part of the hotel wasn't working for a bit. No coffee pot in room.
I was charged on my credit card for the room when I paid cash and was told that they would only put a $50.00 hold on it they had to refund my card
The decorations and how contemporary it was. The check in took too long. I was given the wrong room and manager stated that he would wave the resort fee for the inconvenience but didn't.
This guest did not leave comments about this hotel.
The price is cheap for a '3-star' hotel. Music doesn't stop playing till 5am... Called front desk numerous times throughout the night (2am, 3am, 4am) about the noise with no actions from them. Definitely not a 3 star hotel! Maybe got 3 hours of sleep. A/C unit almost as loud as the music...
The best thing about this hotel is the fact that it's downtown and within walking distance from the fremont experience and other bars on fremont. The bed is very comfy as well and I like the art decor in the room. It's noisy. You will hear music from the pool area, music from the gold spike, and other hotel guests talking/walking to and from their room. I was okay with this considering I only slept for 4hrs until checkout, since I was partying till 6am.
The staff was great The room was extremely hot when I walked in and it took forever to cool down, there was a roach in the bathroom, the cable was cloudy. Pool was only 3 ft deep.