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Very quiet and relaxing atmosphere with extremely attentive staff.
we like location & beach, sea was on 5 *, massages & stuff in spa was good as well. Service very poor, nobody on arrival told us about brackfast area, or even facilities... lift to beach & restaraunts was terrible (hot without conditioner) and there is no other way... Spa was quite old & threadbare not for 5* hotel..
Excellent place ! Much better than Elounda best hotels. Staff very helpful and kind. Very good cuisine. Beautiful design, quality facilities. Despite size of ca 250 rooms you feel like in a boutique hotel. Worth to come. Spa is rather dull: not to this hotel standard and undesftaffed.
View from room, breakfast, beach and swimming area
The room was really nice and the different accomodations (3 swimming pool and the fitness center free) The 5 restaurants were really poor comparing to the price they applied. The quality of food for a 5 stars hotel were really average and the price really expensive. The blue door restaurant was nice but sometimes I thought we had frozen food. The restaurants in Elounda (the town next door) were much more nicer than the one in the hotels.
peaceful, quiet, good place to relax 1.The greek restaurant should have a cover for the raining days; 2.The rooms should have acoustic insulation; 3. Should have more variety of fruits at breakfast; L'orangerie restaurant is not good for the price, the service is uncoordinated and bad.
quait situation,view and location big diferens beetwin prises on food in hotel and outside
Mostly the location. They misrepresent the type and standard of the rooms for expample we reserved a bungalo. But what they call a bungalo is simply an ordinary double room and that we absolutely did not appreciate. And therefore would not return.
The location is exquisite with luxury and relaxation on tap. The beach is very private with swimming and watersports readily available
The staff were friendly, safety, the Italian restaurant was exellent. The location of the hotel is a little isolated, to go to the nearst town takes about 10 menutes by car. So,it is not convinient for those who like to go out. Also the concierge service is not accurate.
The staff were extremely friendly and polite and the room was fantastic Only that our plunge pool was too cold to use
The service was out standing and we were upgraded to a room with a pool. Keep in mind this was in October and the weather was changing and it is a slow time of the year. We ate at the blue door, an outdoor café on the beach and the food was out standing. There breakfast buffet was out standing from Champaign to custom omelets. We also took a short walk to the next town, Plaka, for dinner and it was excellent and right on the beach also.
Only unique thing they have - children playground with nice lady speaking many languages (including Russian). Playground is between beach and restaurant. Price of room should be at least twice cheaper to be reasonable. This is very old hotel and despite they made all efforts to keep it in good condition it is impossible. It was impossible to get to our room with children trolley and 6 times a day we have to climb stairs with trolley in hand. But in general Elounda is very good prepared to go with trolley.
service and surroundings
The place was beautiful and the sea was a pleasure. But what really impressed me was the kindness of the personnel, they really care for you and made their best to stay really pleasant They only thing to have in mind is that many suites that include a private Jacuzzi or pool at the terrace as saw in the pictures of the hotel do not have the privacy that someone might expect, in the sense that your pool or terrace can be perfectly viewed by anyone walking around. I'd recommend that if this is the case and you want more privacy, talk with the guest relations and ask for another one because with more privacy there are some.
the overall concept is nice. very relaxing. lovely private beach with trees details that I would expect in a 5 star hotel: more than one bin in the room, clean floors and windows in the restaurant, service at the beach at 10 am
Excellent staff, facility and location
Nice view, very friendly staff (reception a bit slow), room could be cleaner
The employees are really polite and and very pleasant. The swimming pools have a nice area and the hotel beach, even being stony, is great for snorkling. But I really recommend a car rental because there are many worth blue beaches close to Elounda. The hotel food is also really good.
The hotel was very good value for money, we only stayed 1 night, but wished we were there for longer, pleasant surroundings, set in lovely gardens
Excellent room, staff really friendly & very helpful None
We loved this hotel. We stayed half board. lovely location, great value, pleasant food, friendly staff meant a relaxing stay for 3 days.
Very Friendly and Relaxed Atmosphere.
The staff were very friendly and the animation team were very professional. Allthe restaurant staff worked very hard to ensure you werew attended to prompltly. The hotel is very datted and like most Greek accommodation flatters itself that it is a 4 star. There were no facilites in the rooms other than a fridge and the rooms were basic but adequate. The loication of the hotel is poor and it is 35 minutes walk to the resort and longer to come bacxk on roads without pavements.
Quiet, friendly. Spacious. Ground floor room. Lovely pools. Access to sea. Very good food and wines. People smoking on adjacent balconies
It was quiet and also convenient for Elounda I found the hotel very good,but there could be some improvement regarding a couple of the staff at reception.A smile does not hurt!
Affordable price of room with half board, staff, internet facilities in the lobby at reasonable prices. Great value for money Not a sandy beach
the top pool had room to sunbathe. staff favoured french communication. lack of air con in dining / public areas. absolutely no view from garden view room, this spoilt the holiday. useless broken gym facility.filthy under the bed. the accomodation was double the price it should have been
Excellent service from a committed stuff. Excellent restaurant, booth food + service. There is simply not enough value for the money. Otherwise, the hotel stuff did its job excellent.
room with a private pool not all the staff were friendly, beach towols are rather small in size and!!!!
Beautiful grounds. Large pool. Restaurant good. Our stay was too short to evaluate all aspects of property Room although comfortable, was a bit small & poorly lit at night. Not enough lighting.
Very peaceful and relaxing with excellent staff
pricey but lovely, excellent service, great choice for first trip to Greece/Crete, fantastic location, many activities
Both public/private pools were freezing. Also, I was told by mgmt that a] the pool was heated to 27degrees(and that they double checked it) and b] they only heat the pool in the "off season" - which August clearly is peak season, so this outright contradiction I found to be offensive, and I don't like being lied to like this.This is not 5 star service. After 3 days our pool warmed up some and was finally usable, but we weren't able to use it for half of our trip, which was why we selected this destination to begin with. Also, first 2 days were no service bec they were having a wedding next door and sent all the staff there, so we were with trainees and short staff - not impressed! But did get better/nice exp when pool temp & staff were back
They are great Nothing
The beach and the surrounding area were beautiful. The grounds were also very nice. My children loved the pool outside our room. The pools were all seawater.
We had a great time at the All suites. The Six Senses Spa is very nice and the treatments and staff of the Spa were outstanding. The hotel itself had excellent restaurant staff and very good food! We really enjoyed the Calypso restaurant and the Old Mills restaurant at the sister Hotel Mare. Definitely the best Fish we've had in all of Crete! As good as the restaurant staff was, the reception/hospitality staff wasn't very good: arrogant and not very helpful. Additionally the hotel didn't seem to be entirely up and running in early May. The beautiful seaside bar, for example wasn't open yet.
Incredibly beatiful natural site, framed by mountains and overlooking a vast and quiet bay. My children spent the entire day, every day, in the sea, which was warm and spectacularly clear. Very relaxing, the ideal beach getaway.
Staff very kind and helpful, excellent location Too many steps for me ( I have a child 1 y and 4 m); no food from 16:00 to 19:30 - only room service.
the room i booked from booking was nt available and the hotel staff after seeing my reservation immediately upgraded the room free of charge.
very good hotel withgood service in the beach restaurant and the pool bar the room service tried to sheet us & to inforce us to pay unused drinks to far from every where
location, comfort, food quality and price of the food compared to tourist restaurants in the area
Nice architecture, spacious room and bathroom, nice pool Overpriced because of Elounda area, awful aesthetics with plastic items in the room, no wi-fi working for 3 days (even in the lobby), very poor breakfast that reminds greek hotels of the 70's (cofee from the cofee machine!!!), breakfast area was very hot (!), balcony was shaking under the footsteps...
Suite was exceptional, very good value for money. Facilities were outdated, breakfast was appalling. Receptionist attempted to con us on billiards charges at check out.
I enjoyed the view from the balcony Better cleaning services. To add also the lack of wifi internet access
a value for money hotel for this area which is mostly surrounded by expensive resorts.
Breakfast Internet access was not always available and wireless access didn't work. Inadequate lighting in the grounds at night - I fell down some steps.
The pool is excellent ; Hotel location is superb The room was clean ; however staff didn;t changed the sheets
Breakfast ok but needs bigger variety. You will need a car, as the better beaches are farther away. (2-8 km)
location & friendley staff No tea or coffee making facilitys in the rooms and the tea served at breakfast was poor
The pool area was excellent but the pool bar was unattended usually, which created a long wait for some. The female receptionist was very indifferent.
Just about everything. The best were the views from my balcony and the pool area. The pool area was set up quite well and the view of Mirabello Bay might be the best view from all the hotels around that area and that is saying a lot, considering the price of the other hotels.
The cleaning service was awful. The cleaning lady appeared at 10.45 (we had just waken up) and demanded to clean the room. The towels were 100 years old. The pool is in the 4th floor, with no pool bar and almost no space to seat around. It does not look clean either. The website photos are misleading. The breakfast is pure english, with no option for 'greek' tastes. Nothing traditional. We had paid non-refundable and we left earlier.
Carm atmosfere / Placed by the sea / Great reception service / Nice place to eat outside erea / could take breacfast outside to eat / light colored and nice room. To small balcony, workingplace beside the hotel, not always clean pool, to small elevator. Road between the hotel and beach. To small beach.
Being close to the beach and great restaurants
Great location, nice rooftop pool and garden area with beautiful views Toliet leaked noisily the whole time, bathroom was a bit smelly, new towels were not put out in the 4 nights I was there
Excellent breakfast and location Not very clean bathroom, twin instead of double room.
location, restaurant, friendly staff. Need to pay extra for good rooms, towels/room not cleaned that well. We went when quiet - during high season I doubt there are enough facilities for number of guests.
After reading some of the reviews, I was wondering whether this was the same hotel!! The staff were lovely, the position of the hotel was great and for a Greek hotel the standard of the hotel was very good!! Would recommend it. None!
Swimming pool on roof garden. Nice staff. Beach across the street with free sunbeds, but very small. Breakfast too early. Equipment old and not working (phone broken, air con without remote, tv not installed, radio out of service, door self- unlocking : some problems solved within first day by adding a new phone, bringing a remote control from outside and changing the tv set).
Private beach, excellent restaurant, wonderful place to relax and forget about the world for a bit...
the excellent staff breakfast was alwayscold,although we are early risers