The staff was very nice. The ice machine was in the basement.
The hotel has an interesting design, all blues with bose sounds system. Parking is virtually none, so ad for parking is not accurate. We had to park far away and hotel staff did not help. Very poor service.
Very personable and helpful staff with a sense of humor. Clean and stylish rooms. Awesome free breakfast delivered to room. No gym, but I understand due to limited space availability in area.
The staff was incredibly friendly and even helpful with the baby we had with us. Parking was free! The beds were amazingly comfortable. And the room was very well appointed. It's location withing Park Slope isn't on the most exciting street. However, you only need to walk a a few blocks to get to the really nice parts.
Friendly people, unique rooms, nice view, comfy bed, good bathrobe
Staff was super nice, great breakfast. Great service The shower wasn't very private, open in the room. You could see in. Bathroom too small. People in the next room noisy.
Excellent location - on the doorstep of the F train to Manhattan and the bistors and pubs of Park slope. Nicely designed rooms and fresh bagels each morning are a nice treat.
very comfortable. small, but well designed room. quiet. a bit pricey considering the location.
proximity to sites visited n/a
Our room smelled like smoke. We had no key to the second room as their key machine was out of order. We had to find a staff member with a pass key to enter. BAM, dining
The bed was quite comfortable, and the room was tastefully decorated in a modern way. The room was a decent size for New York City standards. While the location is a bit off-putting at first, the shops and restaurants of Park Slope are just one avenue away. It was a prefect for visiting friends in the area. While the rain shower was quite nice, it was odd that the bathroom was just part of the bedroom. It allowed for little privacy.
the room was very modern and cute, bed was comfortable and room was clean, lighting romantic
Nice room, close to the L and G trains, friendly staff
Cleanliness of rooms and quality of furniture and facilities Checking was not not the best as we were given the wrong room and were told we had to move a couple of hours later after we had unpacked. We stayed but had to pay an additional 30$.
The hotel staff was great. Service is friendly and on demand. Located in a Brooklyn neighborhood, close to restaurants, shops, bars, convenience stores and three short blocks from subway. So there are no surprises immediate area around hotel is rundown, but the neighborhood the hotel is located is typical city neighborhood with friendly people. Sal's Pizzeria, 544 Lorimer St delicious and friendly. I felt safe when arriving from subway from 11 pm to 3 am. Free wi-fi, breakfast, newspaper and use of computer and printer in lobby. Rooms are small, very clean, very well decorated. Very big plasma hd tv with many channels, refrigerator, and slippers. Great ambiance. Not honeymoon hotel but great vacation hotel. I would not recommend this hotel for a family with young children as there is no facilities for them as the only reason. I was alone and loved it. Would have loved it with significant other.
The rooms were very clean and the little extra touches in the bathroom were really nice, shampoos , conditioners and body products. The bed was extremely comfortable complimented by a perfect selection of bedding. The iPod docking station and 42" tv were also a fantastic addition. A lovely room. The breakfast was also really good to help start your day off. Starbucks coffee :-) very good selection of pastries and cakes .
the location is excellent and the rooms are well presented and clean. the staff are very helpful + friendly. definitely stay here again.
The room was a bit smallish, but the standard of the room is high. The personnel was very helpful concerning transports to and from airport. The hotel is close to Lorimer Street subway (and then only two stops and you're on Manhattan). The breakfast is ok, but not comparable to what you get in a 4 star hotel elsewhere. Some of the personnel in the reception was not especially interested in helping with questions etc.
Good location, near subway L which takes you quickly to Manhattan. Clean room, comparably good breakfast (by american standards), nice personnel, comfy beds. Safe and fridge in the room. The hotel is located near the highway; rooms facing the highway are noisy - bring earplugs!
Good location for local bars and cafes. Close to Metro.
A jewel of a hotel, very conveniently located near a subway station. The staff and accommodations were wonderful.
Very, very clean room, 3 minutes from the subway, the room is small but is very comfortable, it was like sleep in my own bed, all furniture are new, with hdtv, safe big enough for a laptop, iPod dock, more than expected for the price. Last time I saw furniture and room clean like this was 5 star Hilton hotel at Fort Lauderdale - fl.
Pleasant staff, reasonable continental breakfast, nice room.
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
None Evening staff was very nasty she implied I did not hear very well when I ask questions on parking space when I checked in. They never told me is was come first, first serve bases and I needed to go get my own space wherever I found one to park. They just said, there was parking on the inside. There was no extra blankets or pillows. Iron or ironing board and the rooms heater did not work well either. We were very cold that night. Unfortunately, we were there for a funeral which made our experience at your hotel more depressing..I Will not book or recommend this place to anyone. It was not worth the money I paid to stay here. I have stay at 4 and five star hotels and this was not a star..
Good welcome, good assistance to get a taxi. The phone in my room was not working well, I mentioned this to the recpetion several times, but they did nothing. The receptionist was even thinking I was stupid.
Clean Fire alarm went off three times in the night, house keeping was obnoxiously loud in the morning, to the point that I could not sleep and had to wake up. Could not get a hold of management for two days, and after demanding to be comp-ed for my horrible night's stay, was only given $55 back.
I appreciated being able to eat breakfast. Location was good for me. The room was very clean. I would have liked a coffee maker in the room.
Clean, well equipped, nice to have on site parking Very very very loud at night; despite being on the 4th floor, people were yelling, slamming doors, and walking around until 4am.
Location and customer service No
The ladies at the front desk were awesome. The shower doors were a little tough to move for a senior citizen.
Front desk staff was rude.
The hotel was very clean. Dont know if the bed was a Queen, it appeared very small, we have a queen at our house and it appears larger than that one Our room was across from the vending machines #217 and the noise was terrible. The subway noise was all night long. (I know you cant do any thing about the subway train) I could not stay there again. My husband and I slept 1/2 hr.
This guest did not leave comments about this hotel.
excellent. NThe staff were very friendly and had excellent customer care service . O I really enjoyed my stay.
Nice place Finding a parking spot a block and a half away was not cool with me.
Clean and quiet area. Small room but other than time everything was good.
This guest did not leave comments about this hotel.
close to subway. good computer with printer available for guests. helpful staff. close to shops, restaurants, etc. comfortable bed. no bathtub in room. room was very small. no microwave in room. No laundry room in hotel. was weird about my choice NOT to have housekeeping-- suspected I was hiding something-??! hot breakfast food was grose. weird smell throughout hotel.
The hotel's location was in the heart of Bay Ridge. The Breakfast room and breakfast was very good compared to other places where we've stayed in Brooklyn. There were hairs in the shower and the room's air conditioning was noisy and inefficient. This hotel property needs upgrading.
This guest did not leave comments about this hotel.
Fast connection with MTA Subway to downtown Manhattan. Noise from the street night over. Carpet (what's in the name!) looked extremely old and unclean.
I liked its location and how close it was to the sub way I hated the staff and how they treated me. The man at the front desk was extremely rude and tried charing me an extra 65 dollars for checking in 2 hours early. He also screwed up our payment and this caused me to have to get money wired to the city so i could pay for the additional night. Also my car was hit in the parking lot that is covered in camera and when i went to ask him if he had footage he said summer only which doesn't make any sense. You could tell they could care less about the customer then any thing. Also we told the house keeping staff not to clean our room and we came back from being out all day too find all our underwear folded on he bed which is discussing but at least they changed the towels
Only negative was the level of outside noise throughout the night....would recommend earplugs
I did not like anything, staff, cleanliness,location was all bad. broken furnitures.
Next to the subway. Good value for NYC.
Free parking, light breakfast, price No facial tissues or toilet paper in our bathroom. Room not very clean. However, for a one night stay, it was okay.
Nothing! All Staff had no matters, The room had no cleanless. Was horrible. The Smell was so bad. And the bed was falling apart. We was expecting a little more.
downtown easy to acces the environment
location was good for the money spent. it was a bathroom and a bed, that is what we needed kind of dirty, shower did not work correctly, neighboorhood was a little seedy. i reserved my room with a credit card, but payed in cash, they charged my card anyway and now i have to wait 8 days to get my money back
This hotel is conveniently placed on the L subway line, when you come out of the station it's literally right there, but make sure you check that the Manhattan bound service is running. Unbeknownst to my friends and I the service was down all weekend while we were there. Fortunately we were able to find an alternate route via the M and J-Z lines, but it made travel in and out of the city take significantly longer than it should have. The rooms could be cleaner, though that could probably be said about many places. Also, the continental breakfast left much to be desired: a few donuts, pre-buttered bagels, and some coffee isn't exactly offering the greatest choices. Also, make sure you know how to get to the place if you're taking a cab from Manhattan, none of our drivers had ever been out to that area and we had to direct them, luckily we could since we had our phones with Google maps on them.
it was mainly convenient and it served it's purpose compact size of the room was not pictured acturally.
The hotel did not have record of the price that I had booked the room at. It wasn't until I produced my booking .com acknowledgement that they were acknowledged the price. They wantwed to charge me $40.00 more per night for the room.
It was comftarble and a the room was clean, I had a great stay. Staff at the front desk was a bit rude. overall everithing was good.
It was a great hotel for the $, considering the prices of hotels in Manhanntan.
everthing was nice and clean and the lady that was in charge of the breakfast room was very kind .
Few things... The furniture in the hotel is new, but the room is not confortable... the space in the room is very narrow. The bathroom is the only thing that I like... and the breakfast. The room was very narrow! O request to staff to change my room, but they were not polite and rude! I defenitely do not reserve another night there!
Nice & clean and Good value for money, near to subway station. Most of the staff were helpful apart from the older guy when I first arrived who was abrupt and unhelpful, which you could do without after a 3,000 mile journey when I friendly welcome would be nice!!
location and professionalism no breakfast in bed
Booking was fast easy and accurate There were filthy used condoms in our room that my seven year old daughter discovered and no one has returned my call to resolve this issue yet!
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
unique, great location - very little street noise.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
The service, room, restaurant, location were excellent.
location is fabulous, rooftop bar was very nice. the room was very small.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
Helpful staff Long walk from ecerything
The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$
The hotel was immaculate. We had two rooms and both were lovely. The breakfast was substantial with a very pleasant lady to help with everything?
Close to Metro One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/
It was close to a subway station, and the staff were friendly. The AC in the room worked well, and the shower had good pressure and hot water. Breakfast was very good, and they had a respectable biscuits and gravy. Very tiny room, even the mattresses felt like they weren't even full sized. No closet at all, just a tiny wardrobe that was already half filled with the iron and board. One of the phones didn't work. The room-darkening curtains did not close all the way. No luggage rack, so we had to stack our suitcases on the desk and chair. There was also no mini-fridge, but honestly where would they have put it, under the sink? The door wouldn't close tightly and did not feel very secure. The elevator was incredibly slow.
We have stayed at this hotel before and found it to be convienent , it's near my daughter's apartment. the staff are friendly and helpful. the are clean.
location is perfect for visiting my grandson. Lower rates
This is a no frills, only the basics hotel but with the clean and comfortable furnishings that you expect from a Holiday Inn. Plus its at half the cost of the Manhattan Hotels. On the fringe of the Brooklyn Brownstones, it's right by the R,N & D subway line which will all take you right into Manhattan and one stop away from Atlantic avenue for transfer to most lines and the LIRR. There are a couple food places across the street, Dinosaur BBQ being the best of your choices. If you are looking for a reasonably priced hotel that is clean and comfortable and are willing to navigate the subway its perfect. If you are hoping to be a couple blocks from the action and take a quick cab to times square then your looking in the wrong place. But if thats what you want you will pay twice as much for that. Again, no frills, do have a free breakfast with eggs, cereal, juice, fruit ,muffins but you're not going to see a gym, or pool, or bar in here. You come, you check in, and then you go out to explore! If you don't like that, then again this is probably not for you. Also, other than for your luggage, take the stairs. Only one elevator and its kind of slow. But again this is NYC, if you can't take the stairs ,you're not going to get very far in the city!
Room was ok & comfortable Very poor elevator service - really could a second one, esp. for maid service - dingy hall carpet - hard to change temperature in room
The hotel is within walking distance from the subway and there is a great BBQ place across the street. I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.
I had mistakenly made my reservation for the next day. One of the front desk employee was exceptionally rude. Instead of attempting to help like the other front desk employee was doing, he dismissed me with no further assistance. I had a phone charger and my phone had died, he would not help me charge it. I wanted to us my phone to find a different hotel that I could stay at. I was inebriated, but your employee is not a health care professional to make that accusation.
It was clean and convienent...staff was helpful and friendly.
2 blocks away from subway Very small room, was expensive (New York conditions), very slow elevator
Personel i̇yi̇, oda konforlu, çok rahat bi̇r otel. çOk beğendi̇k.
temizligini merkezi olusunu
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
The staff was very polite.
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
Location was excellent but hotel was way too expensive
Location and cleanliness of room
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
Very Clean, well maintained. Smallish rooms.
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
Stayed at this hotel for 7 nights in room no 825. staff are very friendly it is right next door to the world trade centre and a lot of building work is being done, I do not understand why people complain about the noise on previous postings, as when you are in the hotel you can hardly here it [yes everyone knows there is a lot of building work so why complain ] breakfast is good value , free internet use and free coffee in the louge I would highly recommend this hotel,michael & louise westcliff-on-sea essex england
We where not told that the room was a "pull out sofa bed" so I was forced to upgrade, I was also told by booking.com the breakfast was $8.00 for the continental buffet and it was 16.00 The Price, you can stay at the Milleniium for the same amount of money and its much friendlier and luxurious
quite new.....very cleanly....comfortable bed.......
Great location, clean and modern rooms, free wireless & wired internet connection. Staff not overly friendly
Beautiful, confortable and very very clean !!!
The location is unquestionably the real interest for this hotel may be we were unlucky but we had neighbouring very noisy and boring late in the night, noise again very early in the morning and the hotel just forgot our room cleaning while it was totally free all the day
The hotel was beautiful I disliked the way I was treated by some staff
the location was conducive to trips to various sites in the city,the staff was pleasant and the continental breakfast was nice.
The Room are new and with good furniture.They are big compared to the New York Standard. The bathroom as well is enough big and everithing is very clean. No noise even if near to the constructions of the wtc. 3 different metro near to the hotel in 200m. Good free WiFi. Public pc with printer available. Free fresh water on every floor. Complimentary breakfast is fair, but few choices and not refilled. Time for breakfast is short (07:00 to 09:00 am). Breakfast room is small and not equipped with tables: they are still finishing the hotel (Dec 09/Jan 10) and then there are only armchairs with small tables on the side. Staff not very professional. The price is already full even if something need to be finished.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Clean, beautiful view, attentive staff 20min cab ride to uptown
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
Baggage check & location
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Staff was amazingly attentive. No ice on floor
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
Friendly, helpful staff. Bad view out of room 733.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
Old shower and bathroom
Convenient and close proximity to our corporate office.
Daha once de kalmistim. Location cok iyi ve fiyat/fayda dengesi ortalamanin uzerinde. Tek sorun odalarin kucuk olmasi.
Location was very good. The rooms are very small. The rooms on the lower floors are very dark and noisy.
şehir merkezine ve 3 tane metro durağına çok yakın. odalar hergün temizleniyor ve havlular değiştiriliyor. otel personeli her zaman ilgili ve güleryüzlü. lavabonun tuvalet ve duşakabinin olduğu odada değil yatağın hemen yanında olması. (yer darlığı sebebiyle böyle olduğunu düşünüyorum)
reception gorevlileri nazik ve iyi , hauskeeping iyi , odada sürekli ısınma problemi yasadık teknisyen tamir etti ancak 3.gün sorun düzeldi