Nice staff, polite and helpful. I think it's an expensive hotel and it needs refurbishment. It doesn't look like a 4*hotel (e.g. no shoe polisher, no tea/coffee in the room, the room smelled as if somebody had just smoked before I arrived, thou I had specifically asked for a no smoking room etc.)
Closeness to the start/finish of the Berlin Marathon Swiming pool water was very cold.
Thhe Breakfast Buffet was fine! The Hotel is really old and you see it in any corner! The carpets are from the 70´s the curtains were so dirty and even damaged! It was difficult to close the curtains to get darkness in the room to sleep. Even the uniforms of the staff were obviously used and old like the carpets! Not a good feeling to stay in that house.
The hotel room smelled like smoke despite the staff leaving the window open. The room was tiny and the bed was practically a pull out. I use Kayak to book hotels and was disappointed by this choice especially considering the extremely high price I pay of over 350 dollars for a small twin bed.
Central location, the staff were friendly and helpful, all the rooms were clean and comfortable, the hotel has a very modern design and feel. The food and drink, especially breakfast, was very expensive
friendly atmosphere, helpfull staff using the internet computer together with printer didný work. staff was helpfull to give me another opp.
Stayed here during Berlin Marathon weekend. Chosen it because of location (500m from the start/finish). Very nice and convenient place. Overpriced, though. After booking I emailed hotel and asked whether the late check-out option is available. Was told that at some additional fee like 30-40 euros it is. However on Marathon weekend they cancelled that feature, which I knew only after arriving. Had to check out early - put some disorder in my plans.
Swimming pool Cigarette smoke smell
Staff members greeted us warmly and the lobby looked very luxe, so it was a good first impression. We found the room and bathroom to be very clean and of a good size for two people - not spacious, but pretty similar to most American budget chain hotel room sizes. The bathroom had a large countertop area for toiletries, and it was great to have some chairs in the room, too, so we didn't have to sit on the bed all the time. Sure, the carpet looked worn, but nothing else looked shabby and it didn't affect our comfort level at all. We always hung the "do not disturb" sign on the door overnight and were never bothered by housekeeping. Plus, the location was perfect - a block in one direction to the metro, and a block in the other direction to the bus. It was extremely convenient to get around, and close to plenty of restaurants, shops and things to do and see. We got an excellent deal on .Price..line. and were very happy with our stay. The water temperature in the shower fluctuated a bit during peak showering times. Also, the mattresses were harder than I'd like and thus not that comfortable for me, but that is subjective. Pillows were quite flat, but they happily sent us more when we asked.
I liked the pool and that they had bikes for rent. It was close to a lot of things which was very nice. Housekeeping woke us up every morning at 10 am. When I'm on vacation I don't want people coming into my room and waking me up. Any other hotel I've stayed in they don't start housekeeping until noon or so but I guess that's how it is here in Germany. The shower wasn't draining but they fixed that the last day we were there.
We were given a suite which we hadn't booked but was perfect for a family with a sofa bed for our 2 year old and a cot for our baby. lots of space and comfort as a result. one of the reasons we chose the hotel was for the swimming pool which we thought would be nice with children. Unfortunately it was freezing cold, too cold for the baby and our 2 year old was shivering for an hour after using it!
very beatutiful. convenient for my purpose, good facilitie including pool,lounge with interent access
Personelin nezaketi, islerine gosterdikleri ilgi, titizlik ve ciddiyet, yatagin rahat olmasi, odanin ferahligi, mukemmel kahvaltisi. Ve tum bunlari saglayan Otel Yonetimi. Hic birsey.
ailevi sebeplerden dolayı erken dönmek zorunda kaldım. planlı olmamasına ve acil durum olmasına rağmen tüm tatilin oda parası alındı. anlayış gösterilebilirdi.bu kadar ticari düşünülmemeliydi.
merkezi lokasyonu, konforu, eğitimli personeli, temizliği, odaların büyüklüğü, hizmet kalitesi
I was in Berlin for a couple of days on a business trip. Overall, the facility is mediocre. It is clearly old and a little bit rundown, but nothing particularly major. They try to keep it clean, but there is only so much you can do without major updates. Don't get me wrong-the hotel is not dirty, but it has more of a 2 or 3 star hotel level cleanness, definitely not 4. The location is OK. It's a bit further away from the center, but the hotel is literally in front of a U-station, which makes it easier. My main two issues were with amenities and service. First, they have the worst wireless I've ever encountered anywhere in the world. Literally that. The connection was poor and kept dropping all the time. It was impossible to get any work done in the room. I could do some in the lobby, but not in my room. Also, weirdly, the terms of wireless service prohibit you to use Skype or IM under the argument of protecting copyright. I am not sure I understood this logic, but I couldn't communicate with my family from there anyway, because of the poor connection. The TV also didn't work very well. The few channels in English they have kept disconnecting. Second, the hotel staff, while not rude or anything, was very unwelcoming and not helpful at all. For example, I arrived pretty early and although I did not expect them to have a room for me at that hour, I hoped to use that time to do some work in the lobby. It turns out, you cannot access their wireless without a code and they will not issue a code unless you have a key to your room. They did check me in on arrival, but since the room was not ready I couldn't use the wireless even in the lobby. Why? Nobody gave me a reason, other than this is how things work in their hotel. The staff were not ready to do anything to help. Another example, when I learned couldn't use the internet in my room, I asked the front desk for instructions for getting to some place. Getting those instructions was like pulling teeth - I had to guide the front desk person through the process of looking for commute instructions online all while she does everything to show me that she is doing this unwillingly. Finally, I needed a band-aid at some point. Of course they did not have any. Honestly, I wouldn't mind most of it, but for what they charge and for the reviews I expected more. I will avoid this hotel in future. There are other options in their price range.
It was great! ! ! I was very impressed with the room & its location in the building. As well as the location of the hotel in the city. No air conditioning. It was very warm on the days I was there.
It is in center of Berlin, from there you can easy go everywhere.
Friendly staff. n.a.
Great spot to see Berlin. They weren't kidding about being close to public transportation, and even walking to a lot is a possibility. Room was classy, comfortable and clean. The entire hotel was, to our young eyes, a little classier than we'd normally stay in, but the price was right and we enjoyed it very much. Took forever to get checked in. Front desk was mostly polite, but we felt a little brushed off waiting to check in. They did however hold our bags as it was well before check in time.
romm very large and confortable, with small kitcken- very quiet Breakfast a little bit expensive
Proximity to Ubahn station and tourist sites. Had to use the bar in sister hotel across the street.
staff was great room was a bit warm
Rooms clean, nice atmosphere, poor personnel Personnel behaviour during check-in
Beautiful room, good central location. There is a u-bahn station right across the street, which is very convenient. Also, if you want to, you can walk in 15 minutes from the hotel to the Alexanderplatz. The shower fell apart twice during my stay. However, I managed to fix it myself without any tools.
Breakfest was perfect. Very good situated, 2 steps from U2 station Maerkische Museum. Very polite and friendly stuff. 2 bottles of beer and 2 mineral water for free. Very good spicy indian restaurant in hotel. Saune and spa, but we didn't use them. Everything was super. May be there is no good views from this hotel, but nobody offered them and it is not very important. In description it was mentioned that there is 1 double bed, but in fact there were 2 beds, which a little bit were mooving apart.
The location of the hotel near to the Chinese and other Embassies, with very good Public Transport from nearby Jannowitzbrucke Station.
otelin konumu.her bölgeye kolayca ulaşılır olması.giriş işleminin çabuk ve güleryüzlü yapılması. otelinizden şikayeti gerektiren bir şey yok.memnunum.
oldukça merkezi ama 1 durak önce ya da sonra daha küçük bir otelde kalsak daha iyi olacakmış. alexanderplatz da yapılacak çok şey yok wc ve duş ve lavabo yatagın hemen yanında - lavabo açıkta-duş ve wc nin de üstü açık, oldukça rahatsız
manzarası ve konumu güzel.oda temiz ve kullanışlı fakat çok dar. internet in fiyata dahil olmaması ve 1 adet suya 4 euro yazmaları kötü.
otelin merkezi konumu her yere rahatlıkla ulasımı sağlıyor .Kahvaltısı zengin içerikli odaları temız otelden Berlin'in panaromık gorüntüsü de keyif verici dusş ve tuvaletin küçüklüğü rahatsızlık vericiydi
lokasyonu iyi, fiyatı uygun odalar biraz daha konforlu olabilir
It was very clean. Beds were comfortable, big bathroom. Good localization. We were missing small stuff like shampoo, body milk, or small toothpaste. This would be very useful, escpecialy for people who travel a lot, and stay in many places for a short time
Very accessible The shower is a little too open and visible in twin rooms. This is a bit odd if you are not sharing with a partner.
Central location (next to Checkpoint Charlie) in the Mitte. Friendly staff who were never too busy to make you a cup of coffee at the bar.
Very central, next to Gendarmenmarkt and at a walking distance of Unter den Linden. A design hotel, very clean and big. A perfect value for money. Moreover, the breakfast is big and has high quality Breakfast a little too expensive (12 euros). If you do not usually eat a lot in the morning, you have a cheaper cafeterias next to the hotel in Friedrichstrasse
Location was very good. It would have been nice to use lobbys internet without cost.
The service was excellent and the hotel staff were always polite and very helpful.
We appreciated the location of the hotel near the centre of the city, within walking distance of many major attractions. We had an upgraded room which we especially appreciated. Not sure what the regular rooms would have been like....
The room was a good size with a bath & shower and a view overlooking Berlin streets , Location was very good for sightseeing, The staff were very helpful with information on where to eat , drink etc. and even booked resturants for us . We as a couple cannot fault the hotel in any way
Excellent location, clean, good value for money. Small room
This hotel was very cheap for a 4 star - but not cheap enough for the poor design of the room. Close to Check Point Charlie and the U Barn and had a supermarket and japanese restaurant around the corner. The rooms were very modern given it is a relatively new hotel. Staff were friendly. Automatic blinds as the room looked straight onto the incoming traffic on the main street. This hotel is hazardous to stay in! Tiny is an understatment. The room was so poorly designed that I left after two nights with numerous bruises. I know I paid for a standard room but I expected to be able to turn around in the shower without bruising myself and get in and out of bed without bruising myself and having to jump over things. Did I mention I am only 5ft 1 and 42kgs? There are separate doonas and the beds are small. The bed is surrounded by wooden edges which you are most like to bruise yourself on. There was also a hole in my sheets which made the flimsy foam mattress and cheap lumpy pillows even worse! Did I mention that the closet was smaller than a mini bar? Good luck fitting even 1 winter parka in there!
Şehir merkezine yakın ve ulaşımı kolay.Temiz,kullanışlı odaları var. odalarda wırless internet olmaması kötü.Lobide kullanabiliyorsunuz.TV kanallarında türk kanalı olmaması kötü.
odaları geniş, rahat ve temiz.personel oldukça güleryüzlü.konumu da gayet iyi. naylon ile kaplı yatak çok terletiyor.
Odalar çok geniş, ferah ve temiz - herhalde hayatım boyunca gördüğüm en geniş otel odalarıydı
otelin konumu,odaların büyüklüğü ve donanımı,24 saat kesintisiz hizmeti mükemmel Berlin e tekrar gidersem ön büro personelinden şikayetim olsa da yine bu otelde kalırım ön büro personeli yardımcı değil,ücretini vermek kaydıyla otelden geç ayrılma talebini düşünmeden direk reddetiler Otelin içindeki tapas restoran ve kahvaltı çok pahallı
Merkeze yakinlik, ulasim kolayligi , Temizlik ve konfor tartisilmaz
Yatakları rahat ve yumuşaktı, banyosu güzeldi. Lobbysi güzeldi. Lokalizasyonu da çok iyi. Ekim ayı olup, geceleri ısı 6-7 dereceye düşüp, gündüzleri de en fazla 15-16 olurken kalorifer yanmıyordu, ve de klima sadece temiz hava verip odayı ısıtmıyordu, ısıtıcı istemek zorunda kaldım, hemen elektirikli bir kalorifer yolladılar ve 5 gün boyunca ısınmak için onu kullandım. 5 yıldızlı bir otelde oda ısısını klimadan kişi kendine göre ayarlayabilmelidir diye düşünüyorum.
Sizes of the apartments and facilities provided, makes it very easy to self-cater and do washing etc
The hotel was ideally located for our needs. Staff were very friendly and the overall experience was great.
very modern design and nice staff
Excellent location, very helpful and accommodating staff. The station is nearby as is a supermarket if you are self catering. The kitchen could be better equipped and the retaurant did not have enough staff for a busy Friday night.
All of it! Especially being upgraded from a room to an apartment. No
Very nice, spacious, tastefully decorated rooms. For those really looking for the apartment service, the kitchen is well equipped and stocked. Cleaning staff knocked twice the morning I was leaving to see if they could clean (isn't that what checking out is for?). Expensive internet. At the lower rate following the Berlinale film festival, I would have given higher marks for value for money, but it doubled during the festival.
excellent friendly service gave brilliant advice on Berlin the city and what too see. the only thing but very,very minor walking to the U-Bahn and various restaurants
Great location - many attractions within walking distance. Superior 1 bedroom apartment was spacious and very comfortable. Supermarket very close.
Number of facilities available. The room assigned had almost no windows and the location was not good. Too far from taxi stands or subway entrances. More for tourits than business travellers.
The comfort of the apartment was excellent, roomy and exceptionally clean and functional. Cost of breakfast. Distance and road/sidewalk from train when traveling with luggage.
Havaalani-otel arasi TXL otobüsü ile direkt ulasim,televizyonkulesi alti en belirgin yerde olmasi,heryere ulasim kolayligi,temizlik,güleryüzlü karsilama, Kahvaltida daha fazla taze meyve cesitleri,orman meyveleri vs.
Kahvaltı ve konumu
Central location, clean rooms, friendly staff. Small rooms,expensive wi-fi.
the location because it was near my meeting place. Bathroom was modern & goodlooking Showerplace has no door, so the whole bathroom may get wet when you take a shower.
Very clean and quiet room, excellent food at the lounge/restauraunt. Room rather small, but very efficient and nice.
Proximity of hotel to the central station, cab fare of 5euro from station to hotel. Short walk to underground station/bus/tram stop. Supermarket next door. The timing of room make up/cleaning was annoying - sign put out at 8:00am for room to be cleaned as we left to sightseeing. On return to hotel at 1:30pm for a rest the room was still not made up and was not usually done until around 4:00pm. Found this to be annoying.
friendily staff, good location. Noisy an uncomfortable sleep because of noises of the vehicles in the street
The location was great!
nö night service, no internet
I like their breakfast. No
We liked the location, the relaxed atmosphere, the friendliness and smiling attitude of the staff, the very comfortable room. It is also very well situated for our purposes. We shall certainly choose your hotel again on our next visit to Berlin. Breakfast is perhaps a bit expensive - the choice of dishes is very large,and the food is excellent, that's true, but since we are small eaters ...
Close to an underground line that crosses all the others. There is a good supermarket just next door, opened till 22:00, but closed on sunday.
Excellent service, beautiful design, amazing location
concierge assistance was excellent overly enthusiastic waiting staff kept interrupting my breakfast
Great bathroom and amenities. Wonderful location and restoration on old bank building Internet charges seem high. Bed sheets should use higher thread count
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Service was very good It was a cold hotel everything was just functional.
Staff were friendly and efficient Food was good The corridors were not air conditioned (or not operating) The room had no full length mirror
Very comfortable - helpful staff - great location - luxurious spa and pool facilities. Wi-fi is not included in the room price and should be.
Excellent room and food.
Design, Location Restaurant Food very poor, bar very poorly run
Despite a terrible male receptionist, the night shift of female receptionists were great. No Wifi at all! No one knew when it would be fixed, nor seemed to work on this issue, either! A male staff was extremely racey and insufficient. I honestly do not know what the hell is wrong with him.
The hotel was very central and close to all sightseeing attractions, bars and resturants. It was clean visually appealing and the staff were friendly and helpful.
Comfortable room, good bed(s) and well-equipped bathroom At first I was given a room for smokers, while I am a non-smoker and hate the smell of smoke, especially in a room I have to sleep. When I complained, at first I was told they did not have another room as the hotel was fully booked. Then a second employee, overhearing the conversation, said he would check once more and he found a non-smoking room for me.
It was modern and comfortable hotel with good location and very good breakfast. We got a good deal for 3 nights, which was very good value! Perhaps I am mistaken, but one of the reception staff seemed to be quite rude and not willing to help. But other staff were very nice.
clean and quite central with attention to certain details, e.g. besides the light next to bed, there was also special reading light that would not disturb my room-mate who didn't want to read before sleeping. I also liked the fact that three pillows were provided to each bed and that there was a coffee machine in the room I think the breakfast was too pricey. We opted out, but it would be nice if we had had breakfast there too
Location, staff & room quality
Hotel was in an ecellent location 200 meters from a Ubahn station. We were able to access all major parts of the city very quickly from this location. The hotel was extremely clean and well maintained. The staff was friendly and very responsive. We will make this our hotel of choice on future visits to Berlin. Guest should definately include the Buffet Breakfast in their booking or it can become very expensive if you pay the daily price of 21 euro per person per day. By including breakfast in our booking it only cost us 10 euro per person per day and it was well worth every penny.
the restaurant and location they did not have a swimming pool
Comfortable rooms, excellent breakfast but very expensive. Unfriendly and inflexible receptionist on our arrival day.
Given a non smoking room that stank of smoke and when I complained was told I should have let them know immediatley and was I sure as it was a non smoking room
the room was nice, comfortable and quiet (no noise from the traffic). Excellent breakfast.
Centraql to everything that we wanted and near an underground station.