Room, breakfast & free parking Internet was the worst I have ever used anywhere & not just in the room but through out the hotel. We were there for a couple of days & speeds were 0.8Mbs down & 0.02Mbs up with most pings dropped or latency above 3000ms! Terrible internet,unr
No free wifi in the bedrooms
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
Very good breakfast. Cleanliness. Good bed Everything OK
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
Staff were competent, helpful and genuinely friendly.
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
privacy, quiet, central location shower broken. Towels had holes in them.
A friendly environment in the heart of Antwerp with all comfort.
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
charming staff Airco not sufficient and too noisy (room 701)
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough. I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.
Breakfast The smell from the sink in the bathroom.
The room was comfortable and clean. The staff was helpfule. The lobby had enough space. Small shop.
The breakfast buffet is fantastic.
coffee not served at table during breakfast old documentation of the city of Antwerp 1994 !!!! (in room)
The room was very clean and cosy. The hotel has a very central location.
more than adaquate, look forward to future stays.
roomservice, parking, breakfastbuffet matras of the bed
The location staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.
Having a nicebed in A'pen Breakfast, to crowdy at one moment
The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station. I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.
Nothing It was surprising that there was no english tv Channel. bbc World / bbc 2 were changed to Music and cnn was not working.
Hotel restaurant, excellent food. Heating didn't work, overly squeaky doors, parking garage too small.
Excellent value for money at weekends. Although not central the transport links are very good indeed with a tram stop some 100 yards from the hotel.
Good facilities, helpful staff Lighting in room was too subdued
I liked the luxurious atmostphere, bath, location, internet and somewhere safe to leave the car. Price
The breakfast/restaurant and the comfort level of the bed were the only decent part of the hotel. The rooms are well past their "use by" date - stained carpets, burns on the furniture, stained shower curtains, mold on the shower walls. The rooms are also extremely dark - I stayed in an Executive room and had to move the lamps next to the desk so as to no strain my eyes. There are very few restaurants within walking distance, particularly on Sunday nights when the hotel restaurant is closed - the hotel recommends the same restaurant to everyone but it only holds about 40 people. Also asked at reception (she was unsure where the airport was!) how far the airport was and was told it was 20kms away and would take 28 mins - in truth, it was 9 kms and took 10 mins. Also, note that they don't stock the mini-bar in the room.
Location for the Wezenberg Pool was excellent (across the road!!) which was what we went for. Comfort, cleanliness, large room, air-con worked well, bar, bar staff were lovely, excellent breakfast, price. I would definitely stay here again. I felt the staff on reception were a bit anti-English and I felt like I was an inconvenience to them EXCEPT for a Dutch guy called Mike Osinga. Nothing was too much trouble for him and he was very helpful and friendly even finding out which train we needed and from which platform. All hotels need more Mike Osingas!! What a lovely young man!
We had booked a non-smoking room and when we arrived we found our room actually had a strong smell of smoke. We were then moved to a smaller non-smoking room, which was fine.
comfort of the room nobody spoke french in the reception for an hotel with for stars it's very sad
Outstanding, efficient and friendly service from the hotel staff. Breakfast buffet was very nice.
Not a four star hotel
The bathroom is really wel organized, I loved the door system. And the location is good beteren the center and the highway
Convenient location, comfortable hotel, good breakfast buffet included in price Two favourite TV stations, previously shown, had been lost and not re-tuned in - "Vitaya" and "Jim"
It's a basic hotel. All basic hotel services are available. I liked the free WIFI. On arrival, my reservation was not found. We had to stay at a smoking room with two separated beds. The smell of the room really got to us. My girlfriend couldn't sleep and had a headache the next morning. Only after threaten to leave we were offered an other room. This experience had a negative effect on our opinion of the hotel.
Staff were very helpful and welcoming and the om was very clean and understated. n/a
Secure on-site parking was welcome and good value. Rooms had air-conditioning. Ice making machine in lobby. Overall excellent value at weekend tourist rates.
Good clean Hotel, short distance to City Centre and near to Boats
staff were very understanding and wanted to help you all the time i would use the hotel again in the future fantastic hotel would recommend anyone to go there good value for money clean tidy hotel thanks very much
Location near Haven was just where I needed to be. Price was great value. In room internet didn't work. Staff was helpful, but couldn't solve problem over the weekend. Free Wifi in the lobby worked out fine - but for a business trip, it would have been an issue. They offered to move after the first night - so the staff dealt with the problem very well.
Proximity to centre and zoo. Parking took a while.
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
It is good location every thing was good except advance booking information wass npt available
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
Friendly staff, in the centre of town and nice price.
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
It all looked well taken care of and I enjoyed my stay for that night. We didn't have any hot water in the evening OR in the morning.
quietness at nigth,enabled a good nigths sleep. poor parking facilities ( parking in surrounding streets )
Within walking distance of where i had to be.
The staff were very helpful and friendly
There was one working, she was nice, but had to do everything, Check-In, the Bar, Check out, the Breakfast. a bit much for just the one ! The room, was pretty run down and in need of a refurb. Large stains on the walls, ceiling and carpets. Bathroom was ok.
Easy parking, pleasant staff, reasonable location if you have a car but inconvenient if you are on fott General standard of the room was terrible. Shower screen missing, hair dryer broken, most light bulbs not working, old food wrappers from previous guests left under the bed, no airco, overlooking neighbours toilet, water stained walls and peeling wallpaper. Generally very shabby and looking very very tired
Room clean and comfortable, breakfast good Difficult to find, rather a lot of traffic noise
big room, wifi, parking, breakfast no coffee maker in the room, the heating to low
location service very poor hotel very tired - stayed there about 2 years ago and it was good.
Very helpful to foreign guests. Eager to help. Needs to update the wireless internet system.
The Sandton is very close to the train station, it is clean, and fairly comfortable, though perhaps a bit sparse. Staff is very friendly and helpful, and breakfast was larger and offered more than the typical continental breakfast in Europe. A number of restaurants are within a block or two walk. Hotel is on the edge of the diamond district, and not on a particularly picturesque street. Old town Antwerp is a walkable distance, but it is not close.
Nice staff and room.
The room, clean and with everything necessary, although small. The possibility of having breakfast and checking out as late as 12:00 on weekends.
the room was extremely comfortable, clean and modern. Great location to get too from the train station and to get around and see the city. i dont think the breakfast was very good, selection was quite limited.
The location was central but quiet and the breakfast was really nice. Staff were very nice and bed was extremely comfortable. Room was a bit small.
network is good, the cocomat is good ! nice staff and the good furniture. I was relocate to a room in ground floor, it's a bit cold in the room, and I prefer to stay in a room that was spatious and more intimacy.
The location is excellent. Easy walking distances to everything: the shops, the old city, a wide variety of places to eat and the amazing central train station is so close. No need for a taxi when checking out. The staff were extremely friendly and willing, nothing was too much trouble. The breakfast buffet was plentiful and fresh. The beds were indeed very comfortable. Combine that with the very quiet rooms you can guarantee a peaceful nights sleep. I would have liked a better wardrobe than the bookshelf type and would have preferred not to have to ask for more coat hangers (only 3 between 2 people). Housekeeping brought more and replaced a lamp within 1/2 hour of asking. Overall - great place to stay. Our choice on returning to Antwerp.
close to train station staff seemed to not be familar wit the city/restaurants/cafes etc
Very good service, very nice lounge in the hotel Bad wireless network in the hotel
the staff were pleasant helpful and efficient,the rooms were clean and the breakfast was good
Kind reception staff, free parking and a tram stop 5 min. away A bit run out, not disturbingly though.
Good food service/buffet. Small room, but pretty good-sized for a European hotel.
Cost. Restaurant good value for evening meal and breakfast. Pleasant staff. Bar service a little slow (but OK).
The food was very good and the staff friendly The cleaning staff were quite rude
Helpful staff, easy access to city Small room, very hot
Simple Charged us more than the price we booked for.
The crew gives my an informal feeling with I appriciate. The rooms are not so big and I prefer a wider bed. The stairway need a new paint and a second elevator should be optional
Location rooms are slightly dated
quiet place, restaurant cleaning staff behaviour
Good, quiet, friendly staff, free parking, not luxury, but all necesssary, good price/quality ratio No
We loved staying in this hotel: it's central, beautiful, clean, great breakfast for only € 9,00, the room was big, clean and comfortable as well as the bathroom
Wifi very weak connection
The Plaza was excellent in every way. Spacious modern room, excellent breakfast, really nice staff, very helpful, spoke perfect English. Breakfast very good also. Oh and I only paid 45€ - not sure if that's normal but it was really good value! The only thing some people might not like is it's located just outside the city centre - probably 10-15 minutes walk to the edge of the centre. This wasn't a problem for me - I had my cycle and took less than 5 minutes!
Friendly staff. Decent breakfast. Hotel not too large. Easy access from airport.
very nice hotel for a good price Reservation confirmation was a bit late, so we were not aware about the fact that there was no parking space available
your buffet breakfast is excellent! my tv did not have a remote
comfortable hotel, relaxing stay, breackfast good selection, good deal!
I arrived without advance warning around midnight, reception and check in is 24 hours open.
The curtains were white but looked soo dark as though they were black. Not very comfortning to see such things Look above. Also the restaurant. Why must we pay 15 euro per person to eat a breakfast that should have been a quality of a 5 star but was that of a 2 star. Not a good thing at all to force people to pay and then serve them ....
Nice huge room
Excellent hotel, great staff, breakfast only € 9,00 per person. We had a lovely room on the 8th floor with a big terrace and a wonderfull view over the city. The easy chairs and the evening sun were perfect for a drink before dinner.
Otelin yeri, ayni yerdeki otellerin fiyati goz onunde bulunduruldugunda cok iyiydi. Sadece dus alinacak kisim rahat degildi.
Odalar aşırı küçük ve tv yok.Bunların düzeltilmesi gerek.
otel iki kay ve het katta bir oda var, odalar çok hoş tasarlanmış , şehir merkezine çok yakın. Sahibesi Sofie iki çocuklu ve çok güler yüzlü bir insan. Otelin yerini bulmak çok zor. Otelin bulunduğu sokakta 20 yıldır yaşıyorum diyen birisi bile burada otel bulunduğundan habersiz. Ancak kapı numarasına gelince zilde adı yazılı.
Centeral Location no
bar closed 23:hrs saturday night. staff would not provide roomservice
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
employees very helpful shower curtain fear everytime you take a shower
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
1 i didnt like this hotel
Nice big comfortable room and a gym with pool for guest use
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.