Friendly staff and eagerness to help.
Excellent gym, excellent food, great hotel overall, helpful staff The check-in and check-out process are always so painful at this hotel. Everything in between is just fine but I have yet to have a smooth and efficient check-in/check-out
Location, Food, the receiption lady Miss Ann Parking
les chambres fumeuses sont deconseillees elles puent enormement la cigarette c est impregnee
Modern hotel in the centre of the city. Close to the shopping centre and not far away from beach. Very polite english speaking staff. Clean room with modern furniture and comfortable bed. Good swimming pool.
Excellent location, great gym, in general very good staff, great food in the restaurant Check-in and check-out wasn't particularly efficient or friendly
The staff were very cooperative and welling to help I requested for a non-smooking room during my booking, however it wasn't available at the hotel when I checked in
Location and gym center
cleanliness of your room comfort hotel parking is small and sometimes it get full
The 3 car parking basements are useful. Having the channels that broadcast the football worldcup championship was excellent. Parking after 7pm is a problem. You won't find a parking area as the basements gate is closed when full. However, a couple of times I faced this problem and the staff solved the problem for me by valet parking with 15 AED and bringing my car on the time I wanted.
Modern design and wonderful food. Rooms modern and comfortable. View of Sheikh Zayed mosque over water. Nice beach and pool. Still some final touches being added
Mario, Front Desk, extremely professional and collaborative. Keep it up! Naz, Front Office, she checked-out me while on engaged on phone, I felt completely careless. Please take action.
Our room was absolutely stunning! Excellent Breakfast , incredible hospitality. 7 stars! :)
Price, Location nothing
the stuff was very helpfull and it was very quite hotel .....the view was great if you stayed in the sea view room
Hotel is very well located, noit in the busy center of Abu Dhabi, ideally located close to Exhibition Centre and Dubai is reachable in approx 1 hour. Modern Hotel with spacious rooms. The buffet in Element restaurant, poor quality and all very salty and sweet. Choose from the Menu, much better quality then
I loved my stay and my family enjoyed it
staff , nothing everything was excellent
The Gold Lounge and the Fairmont Gold team
The Gold floor facilities, the pool and the design of the hotel. Not all facilities, such as the Spa and a restaurant, were yet opened (hotel is open since 34 months)
The amenities and services befit its status as a 5-star hotel. I am especially pleased with the courtesy and friendly smiles extended by the hotel staff. None
otelin mimarisi muhtesemdi...oldukca rahat odalari vardi. dekorasyondaki renk uyumlari guzeldi.. denizi cok guzeldi yemekler cok pahalı..oda seciminde kismen deniz manzarali oda secenigini isaretlemistim. fakat oraya gittigimde denizi hic gormeyen oda verildi. sonra odami degistirdiler.
Rooms were very nice Charge in business center for Club Rotana Room guest. The 2 computers were being used in the lounge and had to go to the business center
the breakfast, it was very delisous and good, Also, it was free I like it
The staff were extremely polite and helpful. Everything was good except the banging (renovations) that was annoying.
The staff was incredibly attentive and flexible with our requests. We felt like VIPs.
Clean large rooms, great breakfast buffet . Amazing pool, beach and kids play area. Will definitely be back. The Zen spa us the perfect place to relax and get pampered. Lots of amazing restaurant choices well suited for families. Internet access is 95 dhm for 24 hrs. Some contribution going on outside the hotel as well.
The lovely foyer area The nice scent/perfume used in the building The pool is large and lovely There was no milk for tea or coffee in the fridge. The internet kept dropping out
Good location, good facilities
location, staff were friendly and helpful
Selection of good restaurants, very friendly staff. Very clean and rooms were of a high standard. Improvments going on inside hotel, lots of banging all day. Construction works on other side of beach, not much of a view!
Beach facilities, proximity to Mall and the food No
My birthday Dinner at Preggos the Italian Resturant The building noise once again refurbishing the Rose Buds resturant
The room, the pool, the beach, location, staffs, and the rate
very friendly staff, good service and very clean.
Hotel was great value . Good breakfast, clean, efficient, new. No alcohol served.
They allowed early check in and late check out and buffet breakfast was good. Had more than a few calls from hotel staff and room key did not work at one point
Great locations, across the street from Emirates Palace Hotel and is also 5 minutes drive to the most popular mall in Abu Dhabi. Ideal for family, there are no night clubs, alcohol... in the hotel. There were two seperate occations our order took almost an hour and suprisingly we were the only customers. Ordering a simple meal such as a tuna sandwich takes 50 minutes. Make sure to reach the breakfast lounge before 09:00, otherwise you may need to wait for an hour and a half to be seated.
Prompt services. Very expensive airport service! By taxi about 66 Drh vs by hotel 150 Drh!!! Even not a luxury limousine! Delivered 1 newspaper only over 4 days.
the hotel was very nice and clean, 1- first time i feel hard when i booked a room, i booked 5 times, 2 from booking and hotel didn't accept my 2 visa, 1 time by hotel reservation & they told me have same booking offer, after i finish they said we don't have same offer. 1 time also by hotel reservation and before i went to hotel i call them, and they don't save my reservation, 5th time by booking.com.2 - they take around 3000 dhs as a 5 rooms guaranty (to much), restaurant was small, we wait for 20 min bcs all tables full and next day many things finish (the restaurant manager was running, cleaning, fixing table and he was very sorry>.3 - room serves was very poor, i order 2 baby coats in the morning, at night i call them they said we give it to another guest,
the nice view nothing
No Free Wi-Fi in the room and because of that most probabbly I wouldn't stay again because I think ll hotels should have free Wi-Fi in the room as well
The GM of the hotel was very helpful to each and every Client, as the hotel was packed due to a concert.
Brand New hotel with large bedrooms and bathrooms. Good restaurants with very pleasant staff. Valet car parking a bonus. Located on Yas island which is some distance from Abu Dhabi city and is very difficult to find - even though I have been staying in Abu Dhabi for over 10 years! Lack of sign posts from main road is a problem.
The location was perfect as I was taking my kids to see the Jonas Brothers.
I stayed with my wife @ the hotel and enjoyed it a lot.
location easy to find, nice car parking place below the hotel basement and car in safe condition, good and nice restaurants providing good foods, nice view from the balcony of hotel room, relaxing and peaceful sleeping night, friendly staffs
The hotel is new, so the facilities are excellent. The location at Yas Island is perfect for relaxation and to enjoy the pristine nature of the island. Food at the hotel was very good too. The staff was very helpful. The free internet service did not work during my stay. We tried both the wireless and wired connections without success. Also, coffee in the lobby cafe needs improvement.
Really enjoyed our stay and the staff were helpful and friendly. I loved that we were able to check out late on our last day even though the hotel was busy! I would have loved some more vegan options in the breakfast buffet but other than that the hotel was as was expected!
it was very busy cz of the Ferrari arena opening and other activities on the island hotel was over occupied , queues where at the reception 18hrs a day people coming in and out so cant be judged during our stay. Any how the staff did their best to adjust. As mentioned some services where little late,
Room service for the first time delivered our food hot, well presented and when we expected it. Unfortunately, the person taking the order over the telephone had misheard or written the order incorrectly so it was delivered wrong however the waiter tried his very best to placate the situation.
I stayed here on for a couple of days coming from Dubai, the check in process had a few hiccups but we got it all straightened out. Upon checkout paid for 2 days Breakfast for me and a friend because of Ramadan, only ate breakfast one day, 2nd day ordered room service. Hotel management refused to refund card for 2nd day. Stated non refundable but wasn't told that when checking in. Also requested late check out till 6pm from the same agent that had issues checking us in was told could only extend till 4pm but later found out that wasn't true. Management extended till9pm as our flight wasn't until midnight that night. Overall experience OK, Thank you to the guest relations employee Kola(not sure of last name) for helping out with issues. Breakfast could be better 25.00 pop and that was supposedly discounted.
the water of the swimming pool is freezing also there is no facilities, in addition that there is no resturant open after 10:30PM and i have to go to Abu Dhabi to get food
The service was excellent. Plenty of choice at breakfast. We stayed in a Business Class Room which had access to the business lounge. This was great value for money. Fabulous hotel. Dont stay here if you will be making lots of trips to the city.
I was in transit via Abu Dhabi ahd I found the Mafraq very convenient and the staff helpful. The rooms were very comfortable and most inportantly clean and quiet. The Mafraq is ideally located for an overnight stay
Close to airport. Ideal hotel for first and last night of holiday,Good value accommodation and dining,Excellent,efficient staff.
I have stayed at the Mafraq on other occassions, and always enjoyed my stay. The staff are friendly, courteous and efficient, and the facilities are very good. The main reason for my visit this time was to meet an early morning arrival at Abu Dhabi airport; the hotel is ideally located.
Good location, quiet and pleasant accommodations, excellent hotel. None
Only stayed for a few hours whilst waiting for a flight transfer A little overpriced for the facilities
The staff were great as were the facilities. We were using it as a base for the F1 which was perfect really, a 20 minute taxi ride away from the crazyness of the Yas Marina, so nicely out of the crazyness, and a nice relaxed haven when we were there.
the service and food
The staff were excellent, could not do enough to help me! Internet connectivity is patchy.
Was was reasonable adn quality was very good
Free shuttle service to airport so made a good stopover on the long journey from Europe to Australia
Good hotel and fine location as a base to be in down town Abu Dhabi.
Close to my bussiness office Did not arrange an airport transfer when instructed to, so confusion at airport on arrival.
Convenient, price and great breakfasts
It is a good hotel , near to the city and value for the price.
The staff is nice, they make you feel at home. The hotel is just a home where you can really relax!
The room facilities and furnature are similar to a five stars hotel in spite of being three stars
Good location Professional Staff Quiet Reasonably Clean Reasonably priced All plugs are British You need an adaptor
the staff was so friendly.
I really liked that it was centrally located and the hotel room was very, very clean and the entrance of the hotel was very elegant, much more than what I expected for the price. Just at the end of our stay, the bathrooms started to have a sewer smell. But I would definetly stay here again!
Over all, I like the services, they respond quickly to your request. The hotel is in the middle of the city and is accessible to shops, restaurants and supermarkets. The internet charge is a bit expensive. There was also no one at the main entrance to assist you in finding a taxi.
Old, not clean enough and not comfort.
Location of the hotel Very hard to find a parking for your car
the staff were great very polite, parking was a nightmare and the restaurant is very expensive, but I have enjoyed my time at the hotel and will probably stay again parking is always a problem but that is Abu Dhabi
This was our third stay at this hotel and allways find the accom/services excellent and the staff go out of their way to be helpful, will allways stay here when we can and can thoroughly recommend it to others. Usually I am with my husband and we have a large double room, with my sister this trip the twin was equally as good. Bernadette Tubman
Location, Welcome and friendly staff, they were efficient and eager to please but non-intrusive All facilities were executive quality. We were impressed by our visit and would definitely return there. The parking was a minor issue
Staff, location and room were great. I enjoyed my stay. Great Value for Money
Quite and nice Nothing
The rooms is very nice.
I was charged for the night of 18/11 that i was not able to say becuse of flight cancelation i would have recomanded the hotel if the hotel staff udnerstood that i was not able to stay that night because of flight cancellation
The friendly attitude of the staff, the size of the room. No hot water in the shower throughout my stay, the shower cubicle was leaking, poor internet facility and inflexibility of the staff regarding check out time. Gym faciity was very limited.
i love it coz its near to my husband work and also its near to al Whada mall , just walking distance .. it also have valeeh parking which i really like .. -
The service (reception, room service, restaurants, beach) was excellent. Luxurious accomodations, outstanding restaurants (especially the French restaurant "Bord Eau"), very good food, nice pools with an attentive pool bar, clean beaches. Close to the Abu Dhabi's International Airport. In sum, an excellent, luxurious hotel which can be highly recommended! When the hotel was fully booked (around New Year), it was sometimes difficult to get a chair at the beach as guests occupied chairs all day long even though they spent only a very short time at the beach. Most beach chairs did not have an adjustable backrest and, therefore, were not very comfortable. On Friday evening there was a disco event at the hotel's own disco the music of which was extremely loud and could be heard in my room even if the door to the balcony was closed. On New Year's eve, the music at the swimming pool in the afternoon predominated even the voice of the muezzin of the Grand Mosque at the other side of the river which, in my view, was neither politically nor religiously correct.
Very nice staff, clean rooms, excelent food options, and very nice and clean swiningpool Beach is not an option
the desin of the hotel
good for families nothing
It was a nice resort. Beach front with basic water activities. The hotel was overwhelmed with guests, and the staff could not accommodate. Ordering food and drinks took a very long time.
As with all Shangri la hotels, staff were exceptionally friendly, courteous and helpful. Some occasional aircraft noise due to the proximity of the airport and the breakfast service can be slow
Hotel room are best furhised I ever had in Abu Dhabi. The balkonery was very good also the beach. Ther service was poor, there were a lot of service taff running but no one who coordinate them. The time to get ordered food in suitable time during breakfast or to beach took too long time - the bill was supplied quicker than the food.
The hotel location. The staff was little slow when we call for anything (ex: babycot, cleaning)
The setup of the room was quite interesting and i loved the balcony. The food was quite expensive and very littel.
The suite was just lovely The buffet restaurant was a liitle ordinary compared with the rest of the hotel. (but the food was good)