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The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
Best Hotel in Strasbourg -
Poor service and cleaning
very nice staff. location in the centeral price of breakfast
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
Our stay was perfect, from begginining to the end No bad comments at all.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
Friendlyness of staff, spacy room, Lobby was narrow
Good location. Staff very friendly. Nice room.
It was clean and represented france with it's traditional interior decorations.This was something we had wanted of places we visited and not just any hotel. Price was a bit steep considering distance from center was still quite a walk. quiet surroundings and clean. The distance from htoel to center of Strasbourg, which was the Cathedrale
Staff was very accomodating. Accomodations were acceptable. The room was spacious and comfortable. The location was excellent as it is 5-10 minutes walking distance from several attractions and shopping. I found my new romantic retreat. the room was too warm...hot. No restaurant
Very Comfortable Room This hotel is impossible to find with a car. a gps does not give accurate guidance and the hotel staff (knowing this fact) did not give adequate help. After arriving in the city I wasted over 2 hours getting my vehicle to the hotel entrance.
My friends and I stayed at the hotel on a girls weekend away. The staff were very courteous and helpful. it was in a great location, not too far from the old town centre and shopping areas and a very comfortable hotel. The value for money for a room to share was excellent, in our opinion.
Nice, quiet area but within walking distance of main attractions in Strasbourg France No on site restaurant
Definitely not a 4 stars hotel.
Location, friendly staff Can't think of anything!
Location and comfort of room The temperature in the room was very high although I had switched the heating system off
The room decor was kind of funky and unique. The location was central to the highlight spots of the city. One staff member (Sarah) was absolutely the rudest hotel employee I have ever experienced. Also, the breakfast was pretty pricey for what you got, and there was some street noise from a crowd during the night.
The room was clean and comfortable Found it difficult to find as there are two other Mercure Hotels in the town.
nothing the room is too tighet and the breakfast is not value
Comfortable room close to the town cenre
I liked the gentleness of the staff, the location, the comfort and clenliness of rooms. I would strongly recommend this hotel to everyone who plans to visit that beautiful city.
The reception staff were very helpful and friendly.
Personally, for me the most important was the distance to the city center. Location of this hotel was the major advantage.
This was a great, modern hotel in exactly the location i wanted. all the comforts i was looking for, right in the center of town but tucked away from the swarming tourists by the cathedral and petite france. nothing. i loved this hotel!
We were happy to meet Mrs.Melissa on the front desk. She was very friendly,helpfull to us during our stay.
The location of the hotel was very good.
Everything was new, rooms recently renovated, the location is extremely comfortable They failed to produce a proper invoice (said that neither the headed paper nor the stamp of the hotel had not arrived yet, which made me suspect they were actually not authorised to open yet) and my complaints (as no payment office will accept a peace of paper with no credentials) were answered with a "I know this is not a proper invoice...," instead of offering to send one later by mail or e-mai
The room was clean, compact, well equipped and comfortable and centrally located
Very convenient to have a small kitchen which was very well equipped. Location was very good for exploring Strasbourg on foot. Design was modern but very comfortable. Hotel staff very pleasant and helpful, from reception to housekeeping. Electrical outlets are only operational when the key card is inserted, so you cannot charge small appliances (cell phone, laptop, camera batteries) when you are not in the room. GPS information on how to find hotel is not accurate (on a pedestrian street), so pre-arrival information on where to and how to reach the hotel and park would have been helpful.
Very nice and friendly reception staff. Strange smell in the corridor; too small room for such price.
I enjoyed starting a day with refreshing breakfast of the hotel with very well organized and clean kitchen. Personel was very kind and friendly.
Hotel was quite good. Also the amount of extras in the room were more than satisfactory (cooker, iron, just useful stuff like that which for this price I hadn't expected to find in my room). Design of the room was also according to standards, maybe even a bit above. The person at the reception wasn't much helpful. Felt like she was just sitting there to earn her money and not much more. Her English was rather poor as well.
The room cleaning policy is strange.
Excellent location for exploring the old town. New apartment with nice kitchen. Markets on Place Kleber a few days of the week for fresh food and vegetables No hangers or hooks/ shelves for storage.
Best value for money I have found in years of travelling. Everything worked perfectly and with no hassle. Helpful and polite staff. Right downtown but our second floor room out to the yard was still really quiet. No complaints whatsoever.
Staff was very friendly-location was perfect.
The location I like the hotel very much
location the fact that one has to go litterally through the kitchen/pantry area to get to the elevator to the rooms and deal servers carrying plates of food or dirty dishes from the restaurant! We understand this is an old buiding but the kitchen smell was not pleasant to say the least. There was no trace of our reservation when we showed up .We were awakened at 7 am by very loud noise coming from staff carrying bottles being recycled in the courtyard dowen below.
I wasd right in the center of everything. That I truely enjoyed. And I was on the top floor and thank god there was air conditioning.
The location next to the dôme. Over-coordination betweeen staff, but still, lack in customer orientation. Poor breakfast service!
Spacious room and lovely building Breakfast a bit expensive for what was offered
It took a lot of time to check in and then to check out because the staff was struggling with their computer.
Excellent location in a delightful building. Good lift to small but comfortable room. Access to the lift (elevator) was through the back of the dining room past an area used by staff for smoking. The smell of smoke was very bad indeed.
The architecture and the old world charm. The location was perfect.
Breakfast room Bedroom was extremely small and cramped, not well furnished and overlooking concrete jungle
hotel staff/location views from rooms
The double room which was provided was smaller than any single room that I have ever seen. There were no single wardrobe or a kind of shelf to put cloves and other stuff. All furniture included 1 bad+1 chair + small table+ 2 smallest bedside-tables and almost no space around. The room was absolutely not suitable for 2 people. I would not advice even a single traveller to stay there because many much nicer hotels might be booked for the same price in Strasbourg. I experienced this 1 year before. This booking I consider as an obvious mistake.
Very pleasant staff No
Good car parking, comfortable bed. Very helpful staff very dated decor, old furniture but it was inexpensive
very pleasant staff creeky floorboards
That there were no formalities on arrival e.g. filling out forms etc., that it was easy to find on exiting the motorway and that the parking was in a locked courtyard
The staff were very pleasant and helpful. Also, good location. no
Good budget hotel conveniently located near downtown, friendly personnel. Hotel is located within walking distance from train/bus station and downtown. No iron in he room
Hotel is very central located, close to main city attractions, easy to shops restaurants and the river, you can even find underground parking only few minutes away. Main receptionist spoke many languages, night staff was very helpful, generally hotel has a very good friendly atmosphere. Only thing is that the bed in our bedroom was a bit short and small. if you are more then 6.2 foot (1.89 m) tall, you might find it uncomfortable.
It is designed beautifuly. Good location Room too small. No place for suitcases. Thin blanket not acording to weather, we slept with our coats. Shower too small, got all wet. Needs a curtain on bath.
The hotel is very well located, nicely and romantically designed, and the staff is friendly. The only problem we had was that the romance somehow detracts from confort: there is an elevator, but guests have yet to climb a few stepts up and down, and the rooms are small.
The location was perfect and Hotel Suisse is a nice hotel, very good value for money.
The location was very good to central downtown activities.
Close to the cíty
The hotel was wonderfull.
Price Noisy teenagers in ajoining rooms - however hotel staff we very quick to try and solve the issue
Staff was very nice. We liked that the location was just out of the tourist area but still within walking distance of the old city. no computer station for guest use
Central position, easy parking, wide room even for three persons
All staff members were very friendly and helpful from our arrival to departure. The rooms were immaculate and the self service breakfast offered good value and choice.
Very friendly & helpful staff, clean rooms decorated to a good standard, location ok but is slightly out of town so could be a problem for some people. Should probably include breakfast for the price.
Large, attractive, clean room for a good price.
An excellent value! Most staff was very kind, some a bit chilly. The best aspect was the room -- it was spacious, clean, comfortable -- better than expected and worth being outside of centre ville. The breakfast was nice, too, in a very pleasant room. I would stay here again. There was no parking. Only by pure chance did we find a spot several blocks over...We probably put in 25 minutes searching. There was nothing in the area -- nothing. Paid parking nearby was long-term only for residents.
Very good, clean and friendly. Great location