Excellent location on main street. Deluxe room was very comfortable and spacious with a heated bathroom floor. Rates include breakfast which is a nice little buffet with possibility to have english breakfast as well. Staff is helpful and friendly. Highly recommended as it's not too expensive for a city like St Petersburg. If we go there again, we will def. opt for Nevsky Forum hotel
Great staff and service, convenient location close to the railway station and all the attractions, overall a lovely hotel
Extremely good value for money. Wonderful staff, location. Room was small, but comfortable. And breakfast was wonderful. Colour of the front door. Looks like a sex-shop.
staff very helpful and went out of there way to accomodate any of our needs..service better than a 4 star beds a bit uncomfortable
nice personnel at the reception desk ; hotel well situated in the city center, next to a metro station ; good breakfast : large (basic) rooms room 311 is next to an engin that makes a terrible noice, night and day...
it is just in center what i want
Boutique hotel; very clean. Very well situated for sightseeing, shopping and eating. Staff courteous and generally spoke English well. I would definitely stay there again and recommend it to others. No
the staff at reception were great, particularly in helping us find an ice-hockey event. It's right next to Mayakovskaya metro which we used a lot. would be nice to step out of bed unto carpet or a rug - it's vinyl on the floor.
The staff was fantastic in both courtesy and smiles.
location and very well run
the position, Europe bar and live jazz music, concierge Our classic room had courtyard view, maybe kind of expensive compared to Kempinsky in Moscow where we had just spent five unforgettable days. Also no acceptable spa for a five star hotel. All in all pleasant, but it may leave you disappointed because it's too big (groups oriented, though luxury) and sometimes lacks "personality".
Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Strongly recommended! - Your credit card is used as its own without warning! Price does not match the quality! Olga Moscow
Friendly staff and excellent location. Safe and pleasant
The concierge and reception desk was great, friendly, efficient, and very helpful.The location was brilliant, the bar area was the best part of the hotel and we spent many an evening there. The outdoor street cafe was brilliant. Very hard to leave the hotel. Didn't have enough umbrellas and it rained all the time. Except for the fabulous jazz bar, waitresses were awful which was par for the course in St. Petersburg. The gym was mediocre and filled with drunken day pass users of dubious connections. Appalling for a 5 star hotel, i felt I had stumbled into a brothel.
Location is superb; staff are 5 star; lovely rooms. Particularly liked the cigar bar. When we mentioned that it was my birthday the piano struck up and staff marched to the table with a cake lit up. Very nice touch. We weren't told in advance that one side of the hotel is under renovation and thus covered in plastic and scaffolding thus no view. Hotel arranged for us to change rooms but we had to stand on a table on the balcony to see the square outside.
Location, facilities, cleanliness, service. Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.
ample and delicious breakfast buffet, extremely helpful staff, free wi-fi internet, nice location close to Nevsky prospect and tube (quite a long walk to the Hermitage though) Be aware that the hotel actually has a few rooms without windows (or rather they have windows looking onto the lobby, so no natural light and curtains have to remain shut). We were unlucky enough to get such a room upon arrival, but complained - the room in addition had no hot water and a broken air-con, which made it freezing and the carpet was beyond filthy. We were ready to cancel our reservation and leave, but the hotel staff were extremely helpful and apologetic and put us into a different room, which was perfect and had a nice view into the courtyard. Would recommend this hotel, despite the intital hick-ups.
The staff is very kind and helpful The bed is comfortable Good breakfast The bathroom is a little bit small
Very enthusiastic front desk and concierge - we couldn't have asked for a better experience on our first visit to St Petersburg!
Good location for the Nevsky, Moscow railway station, the underground, easy access to the airport. The special offer gave good value. Staff friendly and trying to be helpful. Rooms quite comfortable, good quality breakfast. No business facilities and no gym; reception and bar staff, although helpful, make many mistakes; rooms either too warm or too cold; noisy local parties in the restaurant. Would recommend, but only if good promotion rates available.
I would rate staff 10 stars if I could! Extremely nice, professional and polite, helping and considerate, ready to accommodate any request.
good breakfast, decoraton and service - standard of Novotel same as other cities I stayed. location fairly good. No some amenities in room - shower cap. Bed too tiny for 2 persons.
Proximity to Nevsky avenue .Very good and rich ( Novotel style )breakfast .Cosy cafeteria with good choice of deserts , comfortable sofas and lighting. ATM 24 hours. Polite and well-looking staff . We got smaller room without sofa ( just double bed ) in building 2 .Carpeting was somewhat ( heavily ) spotted . This summer we had a couple of nights in Novotel Edinburg . Same hotel chain and hotel age - but adding some fragrance to air fresheners makes you feel staying in valuable place. You know this feel ...
Extremely helpful staff, both in arranging visa inviation and during our stay. Good breakfast and very comfortable room in a new hotel. Terrific location near Nevsky Prospect but protected from that road's traffic noise. Convenient for the metro.
the hotels is simply ok, nothing special i do not like smell in then room and internet was niot working in spite that it was advertised, you can have internet only at the lobby, restaurant
Good location! Hotel needs for renovation, rooms are a bit old-fashioned! Not value for this money!
Room, restaurant (breakfast+dinner), staff Parking is not sheduled
Good location in the center, large room, free of charge tea and coffee in the room, friendly staff, free wi-fi. Breakfast is not included in Junior Suite rate, it's really strange. Carpet near the sofa was not really clean. In the toilet there is no sink, it's necessary to go to the bathroom that is situated in the other end of the room so as to wash hands.
The location is close to the railway station, but anyway, rather far from all main attractions. Breakfast is quite various. Terrible noise of air-conditioner made both of us, my wife and me have head ache. And even if we switched it off, nothing changed. Reception staff was a bit out of adequacy and not friendly. One evening we came back to the hotel closer to midnight and security asked for my room key, i shown it to him, after that he watched my wife in kind of strange way and asked her same question. Ok, maybe he just did his job, but don't they think it looked like meddling in my private life? Wasn't it enough to watch only my key and let us, tired and frozen after long walk go in our room in peace, without bothering also my wife? So, we had a very distressing impression then.
Really close to the Moskovskaya train station; good price for St. Petersburg. - When we arrived the hotel hadn't received the reservation from booking.com; Air conditioning in the rooms wasn't working and temperatures were pretty high; water on toilets smelled fish.
I liked the hotel staff and the location of the hotel. The room was very cozy. The room wasn't cleaned in time.
I had some discussions re wifi with one of te receptionists who was rather rude! but it was solved to my complete satisfaction by Alexander. Bed was super comfortable cupboard in room too small for a couple staying 6 nights.
specially for business trips - breakfast should be erlier as 07:00AM
all was ok, but the problem they do not have a bell man, I mean theoretically they have, but in reality nobody helps you with the lugagges.
the breakfast is very good and the Service of cleanliness are excellent. the fitness gym are something you do not see generally in hotel this gym is Equipped properly and excellent. no
Nice room, nice staff Billiard and swimming pool closed everytime you need them. And we chose the hotel cause my son likes swimming. Three star breakfast.
Idea business base with prices that werefair by Russian standards
The walk to subway (metro) is 10 min. The staff was very courteous. Breakfast was excellent. I did not try to use spa/swimming pool. Location for me was very convenient, but for tourism may be a bit far from the main sights.
Front staff is friendly for concidering in Russia.
One of the best hotels in S.Petersburg. The staff was very friendly. The room reflects the 5* comfort and was equipped accordingly.
Clean,quiet,friendly employee,good service. The breakfast is too simple, I think. If this can be improved, it will be perfect.
Delux room Overpriced.
position,price aircon turned off at night, impossible to sleep, also due to a very uncomfortable mattress
Bath was nice. clean room paying for use of laptop for internet.
I like it it was really good close to everything difnetly I well come back , see I'm from Emraits we do have 5 sarts & 7 starts hotel so I know what i'm saying . Nothing to say
The staff was unfailingly pleasant, friendly and helpful. The room was very comfortable and well furnished, if smaller than other hotels of a similar standard in major cities. There was no tea and coffee making facilities in the rooms.
the room are to small. facilities does not match 5 star hotel.I am totaly dispointed. size of room and room facilties ver poor.No swimming pool. no coffe machin in room.
It has an excellent service!
The staff shows absolute incompetence as far as client satisfaction is concerned
Personelin samimi ve yardımcı tavrı, otelin sessiz bir avluda oluşu, çay kahve ve suyun sınırsız sunulması, sevimli kahvaltı, temiz ve sade döşenmiş kullanışlı oda ve tertemiz banyosu Otelin adı girişte yazmıyor, sorarak bulmak gerekiyor.
otelin konumu çok güzel.otel çalışanları son derece ilgili ve yardımseverler,akıcı ingilizce konuşuyorlar.şehir merkezinde olması nedeniyle görülecek noktalara uzaklığı yürüyüş mesafesinde asansör sistemi eski.bavul taşımak problem oluyor,yenilenmesi gerekir.
Booking.com da yer alan resimler ile kaldığım oda arasında fark vardı, sanıyorum bir üst kategorideki odanın fotoğraflarını koymuştunuz, Deluxe oda seçmeme rağmen sıradan bir odada konakladım,bundan dolayı çok üzgünüm, 4 ayrı oda gezdirdiler, memnun etmek için. Ama maalesef hepsi aynı kötülükteydi. Hatanın sizin olduğunu düşünüyorum, sitenizi tekrar kullanmak konusunda kararsızım. 6 sında hurghada da otel bakıyorum ama sanırım sizdem almayacağım. müşterilere doğru bilgilendirme yapmak için çalışmalısınız.
temiz,rahat, kolay ulaşılabilir,güleryüzlü personel
çok temiz ve kaliteli bir otel
Near the metro station. Cleaness. some staff don´t speak english
There is water of yellow color at the bathroom, the room is not large, a bit far at the city centre, noisy. I will recommend this hotel in case of all hotels are on stop sales
Extremely friendly and helpful staff. The hotel provided us with an additional Microwave for our small kid.The Staff speaks fairly decent English. The Restaurant is an added asset to the Hotel. Breakfast was excellent. The hotel is located within walking distance from the Metro & Bus Stops. A 'Prodyukti' (Grocery Store) is nearby for those visiting with small kids. The hotel definitely needs to subscribe to some international/ English television channels. The rates are marginally higher considering the facilities available.
Close to Nevskiy Prospect Dirty entrance, most staff doesn't speak english
Value for money. The hotel was being renovated during our stay - this was pretty annoying, and something that we were not informed about prior to our stay. The breakfeast was bad.
The entrance was around the corner from the Nevsky Prospekt, so it's access to the upmarket shopping street couldn't be better. The receptionist when we first arrived was pleasant and helpful in spite of her limited English. It was incredibly noisy; my friend & I could hear the traffic on the street (in spite of earplugs on the second night!) and other guests in their rooms. Their showers were the noisiest we have ever heard; it was like standing next to Niagara Falls. The room was clean however the shower left something to be desired; it was difficult to regulate the temperature of the shower, either scalding hot or freezing cold, and it didn't drain properly so that by the end of a shower, I was standing in 3 inches of my own filth. Yuk! And it leaked over the bathroom floor. It was difficult to communicate with any of the other staff as they spoke little or no English. Worst of all, the room reeked of cigarette smoke.
Good location. Good rooms that were regularly cleaned. The hotel staff had to inform us in advance that the hotel building was under reconstruction. So it was not very comfortable for us to live in darkened and stuffy rooms inspite of bonuses for supper in the restaurant (the restaurant wasn't quite excellent, too). The TV channels were not properly tuned.
The staff was more than excellent, very helpful. Their English was marvelously not bad. City center, 5 minutes from the subway. Spacious room with the good design. Breakfast with cold and hot dishes. WiFi worked good. Very nice beer restaurant, cheap business-lunch (it’s about 3 euro). I think I’ll cannot become thin… "Schweinehaxe"( it’s really crazy enormous pork foreshank!) was too tasty… Good restaurant)))
it was in the middle of town. near metro. Breakfast was good. My room was facing the the open space at the back. 2nd floor. Had mosquitoes. But were provided with mosquito repellent.
good location not far from the metrostation. the appartment was to small for 3 adults
The service from the front desk and the staff in general were high end. It was a really pleasant place. From the outside you could hardly see that it was a hotel but inside it was really pleasant.
Hotel is located on very busy street with traffic jam...
The location and the interior were the appealing quolities. The stuff is terrible, the way they meet the client' needs is awful, attitude to guests is unaccaptable!
Fine hotel located in the city centre. Rooms are well designed and comfortable. Internet is available.
pleasant staff, good breakfast and good comfort mobile phones are not working in the rooms with view to the internal atrium
Cool designed hotel! There is no wardrobe in the room!
The hotel was very conveniently located to shopping and good restaurants. Air conditioning was advertised but not turned on for my stay due to the cool nights. With reports of a West Nile virus outbreak, and mosquitos in my room, the air conditioning would have been appropriate.
location is perfect, near all the sights and metro. also value for the price is very good. even the breakfast was delicious.
Hard to move into the hotel with a small baby- narrow doors, a lot of smal stairs. Also it was very hot in the rooms, more thna 27 degrees, but we were lucky that we were able to open a window- in other rooms it is not possible!
Good. but Corinthia better )))
The room was ok and clean. The room temperature was however a little too warm. Maybe 4 star is too much for this hotel ranking Room was rather warm
The hotel staff wasn't at the lobby was inadequate. The laundry service was very slow; they have taken my shirt the day I checked in (Friday) and handed back to me when I checked out (Sunday).
No wireless internet facility at the room. I would recommend this hotel but not for business trip.
Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda. Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.
Comfortable enough for get a rest after stressed business efforts or excursion trips in St.Petersburg. Ideal place to get old remarkable Petesburg: very close to Nevsky Prospect, Kazansky Cathedral, Hermitage, Michailovsky castle, Pertopavlovsky Fortes etc.. Close to metro. To be not too greedy!
The staff was very friendly. The location is almost perfect. A very comfortable hotel. The temperature of the shower was not very constant.
There are provided excellent brackfast, even if the place only provides brackfast not a official restarant. Nice service and very sweet. Thank you!
Friendly, helpful staff; good location; good breakfast; clean Small room (standard), no wardrobe
The hotel have a nice location in the walking distance from the many attractions and sights of the downtown. As well it’s close to subway station. The single room is very small. I would not recommend it for business stay, because there is no table in the room to work. The bathroom was a regular size, but washstand and toilet bowl were almost useless due to the smallest size I ever seen in the 4-star hotel.
Perfectly situated and excellet SERVICE... Well above any of my expectations ahead of my arrivle
Our room was beautiful, clean and comfortable, althought small. The breakfast room was very nice decorated and the ambient, service and the breakfast good. We ordered taxi to the airport at the reception desk to be sure to get a liable taxi. After 25 minutes there was no taxi and after urging the reception tried to get an other taxi, but she did not manage to do it in time. We got the money back and went out. Our luggage was taken to the street taxi. The personnel was pollite, but a bit unexperienced (as very often in Russia) for a 4 star hotel.
The staff was very quick to react and very friendly. This is very assuring in Russia. Excellent location for visiting places, can walk to major attractions easily. It seems the hotel was freshly opened and some facility and service process was not properly established. However, judging from the prompt reaction of the front staff, I expect this will be more or less resolved in matter of time. The classic room was little too small for two of us, may be better for single traveller on a short trip.
Location is excellent, comfort in the room also excellent (great bed, bathroom, TV), also excelent breakfast and good staff who speak engish, which is great in that city.