The food in the evening was not good at all. They charge extra for using the swimming pool at certain hours. Extra charge for internet.
The room was great, the bed is very comfortable. The view at the restaurant on the top of the building is so unique and amazing. Location is good as well... St.Isaac Cathedral is 5-7 min. walk as well as Mariinsky theatre.
Pleasant people at the reception. Quite convenient location -right nearby Usupov palace not far from centre. Quiet rooms with comfortable matress. Clean. Perfect view from restorant at atrium(where the breakfast is served). Pool. No
The hotel and the staff was very pleasant and nice!!Very attentive and punctual! No
Good and correct English speaking staff. All the facilities are there. The souvenir shop is excellent. 15 minutes to Mariinsky theatre. Have to walk to city centre 5 - 20 minutes. 20 min to Hermitage and to the water front. 20 min to Nevsky Prospect. But did not bother us. The taxi fare to Airport is double the regular price. The breakfast extra charge is way un proprtional. Had a better breakfast outside for 1/4 price
high transportation service
Very nice reception area. Good for business travel, located very close to the main transportation artery of teh city - interconnection of 3 tube lines makes it easy to go anyway very thin walls, I could hear my neighbour using hairdrier every morning as well as hotel event that was held 2 floors above me
Everything was fine Breakfast too expensive.
Centrally located. Never again... Internet connection very complicated, almost possible only from Hotel's business center. Airconditioning on in a freezing room with outside temperatures of 15o C.
The hotel staff were very attentive, punctual, nice, pleasant!!!! No
Evt Resepsiyonun yetersizliği ve yeterince ilgi gösterilememesi..Odada saç kurutma makinesinin dahi parayla kiralanması. Çok kötü ve eski bir yatak.
çalışanları çok ilgiliydi, teşekkür ederiz.
breakfast is good, you can find public transportation to metro station or you can walk 10 minutes. rooms can be more comfortable, there may be more lifts, ther may be airport service and public international phone in the hotel.
I rarely repeat a restaurant during a vacation trip . The Alain Ducasse resturant housed in this electic ,hip hotel is truly fantastic... decor is spif, breads fantastic, great drinks list... food : nearly as good as the Duchasse in the Dorchester in London, one of the world's great restaurants. The GM of this resturant was recently promoted to hotel GM; if i had a trip to Russia ; i'd visit this hotel just to see him in action .
comfortably, delicate staff oldfashion TV
Pleasent staff, friendly atmosphere, comfortable beds,reasonably good location. It is a very good hotel, but not a 5* as clasified by the site. More of a 4* delux.
Very nice location, good service; fantastic cuisine - greating to the chef!. As well very kind personnel
Location excellent, staff willing and informative. Common areas were cold, mainly due to high atrium roof. Lobby and bar lacked atmosphere.
Location is excellent, very close to major tourist attractions in St. Petersburg. Access to the hotel is wide street hence feels safe. There is a convenience store just next door so you can buy essentials such as water, or snacks if you don't want to pay for the expensive room services typical of hotels. The breakfast was good quality. The room location was a bit off for me, and the room layout.
Staff very pleasant. Nice live music in evenings. Clean. Good sauna/gym but not mixed. Fine dining. Well cited for The Hermitage and Neva embankment. No water offered at dining table as routine. No tea/coffee facilities in room. No WiFi in room.
Terrace bar and lobby bar were excellent. Staff knowledgeable and helpful. Great location. Room very clean and comfortable.
location, reception and lobby bar service
It is really super to have a stay in this hotel.Everything is excellent !! If possuble I should give them 12 to 10 instead of 10 to 10. Thank you so much !!!
Very good localisation, nice service (generally), nice rooms. Bad/very slow service in bar, additional (high) payments for concierge
Comfortable room, good service, restaurant at reasonable prices, staff effort to please, very quiet, excellent location
Very romantic and comfortable hotel, good restaurant, very close location to all city historic places. We liked everything and will stay here again when visiting SPB in future.
Great location, short walk to all major attractions. Many excellent, mid-price, restaurants within 2 blocks. Ahtpekot particularly good. They advertise having a swimming pool. That is true, but not in the American sense. They want you to rent the pool/sauna for your private use at $45 an hour.
clean and comfortable room. Hotel is situated in the centre but it's very quiet because it's in a court yard. Perfect location near Nevsky prospect and close to Hermitage.
Great location with easy walking to most of the tourist sites. Very safe neighbourhood, even late at night. Staff are very friendly and helpful. Would have been nice to have breakfast included in the rate, even if only a small continental breakfast.
entire staff was very helpful the cost of breakfast , $15, is expensive and not justified
Ease of access, parking, quiet location, freindly staff, good breakfast and felt safe. Lovely big rooms and excellent shower!! Evening meal in resturant was a little disappointing, had some very tough meat!!
Excellent location. The staff is not well-trained. The room does not worth such a huge price. Internet is very expensive. The interior looks cheap. There were no bathrobes (5* hotel).
Location is very central to Saint Petersburg, all around appearance is pleasant, nice bar and restaurant. Breakfast is not included in room rates, Internet is charged extra and is expensive. For the price of the room you would expect a bit more
Everything was great. Nothing.
The staff is very friendly and always there to help. The hotel is very clean and comfortable. The room is large and the bathroom quite nice with good soap products. The location is quite good.
It's the 4 Seasons)) This is an odd criticism I know, but Russia can be cold and sometimes it's nice to stay in and watch a movie. I had never heard of the movies available for rent (they all looked pretty bad) so I looked them up. The reviews of most were like 'basically unwatchable' and not one of them was a movie that anyone would actually want to watch. They were all made in English, which I also thought was unusual.
The kindness of the staff. Location and rooms. Too expensive breakfast.
breakfast is not include to room rate
Large but nice hotel in a quite place not far from city center, good for city travelers, friendly staff, beer restaurant with football translations near lobby, nice quite rooms with internet, tea/coffe set, iron etc. Breakfast is too expensive even for 4-star hotel
Friendly staff, comfortable room Location - taxi is the only way to get our, breakfast, wi-fi doesn't really work anywhere in the hotel
Clean, new, comfortable room and shower.
Continental breakfast because nothing was on the table every thing All service is minimal
that's a comfy hotel with a wonderful location for walks around the city centre. it's smartly furnitured and has the Internet connection. however in high season seems to be overpriced as breakfast is rather poor.
Wow! What a great location for exploring the historic part of the city. The design and layout of the rooms was perfectly suited for a group of friends - two closets, lots of storage, and very comfortable beds that can be separated. There was also the bonus of a sitting area with sofa. . The air-conditioning was a welcome surprise in this unusually hot summer as was the bug screen on the window - this is not standard in many St.Petersburg hotels. The bathroom was also well designed - lots of storage and hooks, and a hair dryer as well. The staff were very friendly and kind, offering information on taxis, local buses, etc. I'd definitely stay here again. No, but you might consider having a table with local information such as maps, "In You Pocket" guides, etc..
Excellent location right in the centre of the city. Excellent value for money during the low season (high season prices a way to high for such establishment). Spacious newly furbished rooms. Decent breakfast. Hotel rooms are located on the second floor of a former apartment block. Noise and dust of the continuous construction/renovation work on 2 out of 4 floors make us leave the hotel early in the morning and return late in the evening. Entrance (a metal door facing the street) and a scruffy staircase are not really attractive, however security isn’t a problem. Daily cleaning is rather superficial and things get done properly only if asked at the reception. Absence of any non-russian TV channels.
wifi It remind me USSR a little. First when I made pre-call to the hotel before booking asking if there were air-conditioning system in the room they told me, yes, off course. But when I came into the room after I paid I realized there was only ventilator ))). Thanks God, I needed to be there only one day, otherwise I had to find some other location. Second thing was in the restaurant in the menu only few dishes were available to be served others were out of order ))) The whole atmosphere is more or less ok, but smells USSR a lot!!!!! I don't recomend it!!!
next to Ermitage and Nevsky P: every touristic places within a 10 mn walk never answered to the mails I sent them to get confirmation of the booking
Place of the Hotel is perfect for city walking. Rooms are large and very comfortable. Breakfast is delicous. Staff are pleasant. No sattellite channel on TV, only Russian channels. Far from U/G metro.