The overall friendliness of the staff and their attention to detail.
The staff were extremely charming and would go to great lengths to help.the environment and ambience was extremely calm and relaxing;would definitely stay there again.
Excellent all round, visited two other hotels in soller that we were thinking of booking and were very glad that we picked the aimia The nice young breakfast waitress would not let me bring her home as a souvenir.
As above, the staff friendly and helpful. Pity the bar never seemed to have staff there in early evening, or maybe we went there at wrong time. A bidet in bathroom would be useful, especially as the bathroom was well equipped in other respects.
Having stayed at this hotel two years ago we knew what to expect. The rooms are extremely modern and clean with very good views. Although we did not use the indoor pool and spa these are also very good. Helpful staff who have lots of time to answer queries. There could be more sun loungers around the pool, including some in the shade. Most of the ones provided were covered by towels very early but not used by the majority until much later in the day.
delightful staff, very good cooking, rooftop terrace with small pool for breakfast with great coffee and limitless freshly squuezed orange juice. Well appointed rooms.
The staff were very helpful
Roof terrace, location, helpfull staff
sheer luxury !! The staff were excellent and even knew on our arrival that we had stayed there once before.The facilites location and food could not have been better and we look forward to our next visit. Weather was poor during our stay so we could not have breakfast on the roof terrace - this was not the fault of the hotel !!
Friendly helpful staff, quiet town but close to transport to main tourist attractions. Delicious breakfast in a beautiful setting.
Everyone very helpful , polite and friendly, food excellent, great value for money, superb roof top swimming pool with great views, would definitely go back No problems at all
The staff at all levels were concerned to make the experience memorable. The food was always delicious and the wine selection more than adequate.
Spa views of the mountains It rained so couldn't cycle
The food in the restaurant was excellent - the staff friendly and helpful - a delightful hotel - I would return I could never find anyone down at the spa centre and did not manage to locate the hairdresser - but I did not make particular enquiries and am sure they would have helped me if I had of been that intererested - theymiss an opportunity for the 'impulse sale' but not being more visible with staff around
Most friendly / most helpful / most delightful / most accomodating
The breakfasts were good. Nice bread Toilet was leaking and its very noisy on the road.
Very friendly welcome. Manager very helpful and provided a surprise free upgrade. Nothing, it was a very enjoyable stay.
Excellent hotel - Pascal is a very good host. We especially enjoyed the breakfasts.
Quiet, pleasant atmosphere and Pascal is a superb host.
good location, welcoming proprietor,great breakfast,
The hotel was informal, relaxed and well situated. Pascal was efficient and attentive without being fussy and only too happy to help if asked. The only minor irritant was that, in the well appointed bathroom, the lighting could have been a little better.
Operated by a delightful young couple for whom nothing was too much trouble. Excellent, cold buffet breakfasts. Spacious room (No 5) with terrace, which had a lovely mountain backdrop. Ten minutes' walk from the centre of Soller and links via tram to the coast and train to Palma. Difficult to locate in daylight so must be nail-biting in the dark.
friendly owner, small family business booked for double room with 7 year child for 3 nights contacted by owner week before to inform child bed not available. offered small house nearby for same price. facilities offered were overpriced for 3 nights, not cleaned for first 2 days and not what we were looking for. My impression was hotel was overbooked at outset.
We loved the charm, the old fashioned setting, the attention paid to us by the young husband and wife team, the feeling of being in the countryside, and the location. There was no one available to help you during the daytime if you needed help with something.
This place was simply amazing!! We couldn't have wished for more.A Beautifully renovated farmhouse which is modern but has maintained all the character. The owner could not have done more for us infact I would go as far as to say possibly one of the loveliest women I have ever met! I cannot recommend this place highly enough!!
Peaceful, relaxing, good quality rooms, free wi-fi, breakfast, rural location. Soller town good transport links to port and Palma. Small, friendly hotel you should expect to fend for yourself some of the time,but staff are helpful and friendly when on-site. Good car parking Just a tad too far out of town if you don't have a car, be prepared for a 20-30 minute walk depending on your fitness levels
The owner was lovely even though she couldnt speak English we all thought she was fun and dedicated to making your stay enjoyable
Everything was good but I liked the most the hotel stile maybe the room was little
The hotel was like an ol fashioned guest house run by the family. It was a small terraced building close to the centre of Soller.
met my expectation totally , v,wellcoming feel ,great attention to the details in it s decor and service no
Superb friendly staff (but spoke little or no English); beautiful, elegant rooms; very central for station and town square; wonderful breakfast!
Charming room, lovely breakfast in the garden
The room was excellent. The staff very nice. Breakfast good
the location for soller and port of soller was perfect. straight off the tram to the hotel. beautiful setting and unique in its presentation and informality. only five rooms each excuisite. upgrade to the terrace room for the last five days... mind the head on the black king of the chess board... it is loose. on hindsite the price was way too much but that was my decision at the time. english language was nil... but we managed. if you like baaguettes all the time you'll love it
The hotel - it is more a B&B - has a unique charm thanks to its period furniture. Owner Martha is very friendly (...in Spanish only though). Despite earlier positive reviews, we found our room lacking in comfort: our Red Room faces a narrow but busy main thoroughfare and consequently is extremely noisy (from 4 a.m. trucks to late night motor cycles). Also, at this time of the year (?) the room was full of mosquitos and no counter measures were available. As such, we did not sleep much of our three nights' stay. We recommend to book a room at the back - the hotel itself is lovely. Parking is only available in the street and at quite a walking distance. Breakfast with only one type of bread was rather mediocre, we found.
Unusual hotel, like staying in someone's lovely old house. The breakfast is cooked by the lady owner and is fantastic and served with great charm. The bed was comfortable, everything worked, my room at the back was quiet except for the occasional hoot from the ferrocarril - but I liked that.
The staff were very helpful, plenty to eat and a varied breakfast. Double room very good comfortable and lovely balcony
good pool area, friendly staff. comfortable and pleasant lounge bar and dining rooms. great views of the bay and mountains from our room. we found that the air conditioning was a bit noisey
Lovely views from the room. The single room was quite smaill, though, but balcony was spacous. No disturbancies in the night. Qiet location and yet just 2-300 meter to the harbour and tram station. The food was poor. No real cofee, juice etc. for breakfast even the tea water was not hot enough. Dinner was really bad in my oppinion. The food was over or undercooked. Soup was made from powder etc.
close to water, close to town, clean, awesome buffet complete totally full breakfast for anyone who likes to eat breakfast. the beds were so hard and the blankets were not soft
excellent price a double bed is two singles pushed together...not ideal for young couples
Good breakfast buffet with freshly cooked food. Large room. Very good standard for the price.
A really nice breakfast. Our room balcony was far too close to the next one.
OK rooms, close to centre, nice reception area Unfriendly staff, lack of service. We waited 15 min. in the reception before the clerk showed up. As I look at the reviews of this hotel there are big differences in peoples experience.
Helpful front office staff. Restaurant staff were not very happy.
Reception staff were just so nice and helpful! Super! For all non-pretentious/non-pompous types an absolute gem. Well, obviously at the rates, not sumptuous, but, nothing bad except the bodywash containers which were out in many rooms, and the cleaners "no hai" -pretty small complaint!
central to facilities. Wonderful view 136 steps to it although it walked off the dinner
Nice place. Good size of a town. Fantastic nature. One of the headwaitwers. Staying in the annex for the first 3 days.
Beautiful views of the port and surrounding mountains, lovely clean swimming pool. We booked a double room but was given a twin; the hotel staff said that there were only 6 doubles in the hotel so it was not possible to give us a double. Also the hotel was quite a way up the hill so anyone with mobility problems would find this difficult.
Had a relaxed, home-from-home appeal with a truly gorgeous view. Rooms were comfy and very clean with shiny new bathrooms. Great value and friendly staff - perfect for our combination of walking and beach holiday. Only possible criticism - buffet food was mediocre.
The hotel is lovely especially the pool area and the eating area. The rooms were a bit small and dated plus if you're driving it's very confusing to find. Breakfast was lovely.
It was all good None really
The hotel is very central in Port de Soller, very big clean rooms, ok breakfast, and a very good value for the money.
Glorious location. Basic substantial food. Relaxed atmosphere. Beds could have had thicker mattresses. Otherwise warm and clean.
The location was good but the single bed room had no view and I couldn't even open the shutters to see what the weather was like. The standard of breakfast was extremely poor: all the drinks from the machine were appalling - the 'juice' was a very watery squash and the tea, coffee & chocolate beverages were totally undrinkable. This I felt was totally unacceptable and not in keeping with the hotel.
Breakfast was fine and plentiful although a badly cracked cup should never have been out for customer use. Room decor and furniture old and tired.
Rooms simple but clean, great location. Breakfast beverages - coffee machine horrible.
The room had an amazingly large balcony facing the sea. The French manageress is very nice and let us have breakfast long after the official breakfast hours. It is the furthest hotel along the seafront, so quite a long walk from the tram stop, but easy to get to by car. The room was very hot at night.
The impressive view of sea and mountains; the direct vicinity of beach and hiking paths; the silence and calm; the unobtrusiveness of the staff and their readiness to be of service when neccesary. nothing really.
well i was booked for 5 night but stayed only 1 got better deal in much better hotel in port .with no refund
Basic, but for the price very good. Worried about the security of the room from the balcony.
An excellent choice! The staff were very helpful and friendly and the hotel had a pleasant atmosphere. It is situated close to the beach and my room had a verandah with a great view. The price was very reasonable and included a generous breakfast. N/A
It's quieter than some of the other hotels nearer the centre so this is good. There aere some lovely views over the port. It was very hot in the rooms with the family room with balcony as the room gets lots of sun and the terrace heats up considerably. There are no shutters at the window to cool the room.
The location is great, I had a room with a bay view. Low price, friendly staff The breakfast is really poor and costs extra €5. My room wasn't clean enough
After asking for it (and for which we had alredy payd extra money)we got a room whit a stunning wiev (but it still would have been nice to be able to lock the balconydoor, and not to be charged extra money for the key to the safe!!!) Perhaps if the staff was just a little bit friendly and serviceminded - we did not receive any smiles from the staff, especially not from the the french female owner!! - we would consider going back to this place.
It was relatively cheap. The reception we received from the mature French female receptionist was very unwelcoming. Virtually no eye contact was made,a smile seemed utterly impossible and our request to pay the two euro fee for use of the in room safe was met with complete disdain.As a result of this lady's performance , instead of booking a further two nights we moved to a different hotel.If this level of customer service continues the hotel will in my view fail.And it will deserve to.
Value for money, quiet, good breakfasts, easy access to coast & mountains, the bath, Initially informed that no meals would be available. Smell of drains at times.