Havaalanı transferi,ana metro istasyonuna taş atımı mesafede olduğu için çok uygun.Merkeze ve nehir kıyısına Porto'ya göre uzakça olsa da,küçük bir şehir olduğundan yürüyerek ulaşım uygun.Dönüş için taksiler de ucuz,her saat 5-6 euroya dönüş mümkün. Odalar ve mobilyalar eskimiş,iyi bir tadilat uygun olur.
We had a beautiful room. Bathroom was kept well stocked and very clean.
The staff was friendly , professional and welcoming;Alex is a wonder!The view is very special/ Not being able to leave the windows open at night but I understand the security issue.
The location of the hotel.
Everything what a great place and staff that simply could not do enough for you. worth every penny.
Comfortable room and beautiful view of the river. The location was perfect - even if the main city was uphill at least it was always downhill to come home! Staff were pleasant and helpful. It seems like a nit-picky thing, but the showerhead wasn't great - we had to cram into the corner to get water on us.
Fabulous location and views. Very courteous and professional staff I would have preferred a smaller bill!!!
Professional, committed staff made this stay most pleasant. The service provided to guests was outstanding. In addition, the hotel has a great location in Porto. We had no dislikes during our stay at the Hotel. The service, our guest room, the breakfast and the ambiance were all excellent.
Excellent location in a wonderful building along the Douro river Excellent breakfast buffet Modern restaurant with a beautiful river view offering original meals Spacious rooms The look of the wooden cabinet of the minibar: big scratches First little signs of wear and tear
the wonderfull view... manca un parchegio davanti all hotel almeno per poter scaricare i bagagli
Greeting us with complementary wine at check in! nothing
The riverside location (and river view) is the hotel's best selling point; the staff were also very pleasant and well-trained; the rooms were quiet/sound-proofed and the bed was very comfortable. There was no restaurant or room service - despite claims on the bookings.com website to the contrary. It was the main reason I booked the hotel (I knew I would be arriving late and tired) and so felt that I had been misled. This being the case, I also felt that the hotel did not offer value for money, as I would expect these facilitiesin a hotel where I am paying €150 a night. To be fair to the manager, he handled the situation well and offered to upgrade me/reduce the room rate when I complained but the most I would pay for a hotel lacking these facilities would be less than half the rate quoted.
yerleşimi merkez,kahvalti salonu guzel park gerekli, internet acaip pahali
Otel şehrin tam merkezinde, odalar ferah ve çok temiz, personel güler yüzlü ve yardımcı, kısaca kısa bir zaman geçirdiğimiz otelde aradığımız kaliteyi bulduk. Bence bu fiyat saviyesi ile konaklamak için çok uygun bir otel.
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
staff attentive and helpful a little too far from centre for a lengthy stay
comfort with luxury
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
Very modern and clean with a good spa and pool and great staff
The service is excellent, quick and polite.
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
It is a modern hotel with a very good level of services and with an excellent access to city transport network. There is an underground station in the vicinity of the hotel which enables you to get to the historical centre of Porto within 5-7 minutes. The hotel staff is very friendly and always ready to help. No negative comments.
Comfortable bed. Clean and spacious. Good room service. Taxi service call up very good. Large spacious bar. Location not great for tourists. Must take public transportation to the river area.
Nice comfortable room. Breakfast was exceptional. Very close to metro and an easy walk to the train station. I arrived too late (10pm) for dinner and there were limited choices for food in the hotel or locally. The health suite/pool should open earlier than 10am.
The facilities of the SPA, the perfect location: 2 minutes to the Metro, 10 minutes to the centre, in front of the hotel a possibility for bying the important needs (water, fruits..) the rooms, especially the bathroom!- wasn´t been cleaned well
Breakfast was good, very near by metro station and also we can visit city center by walk.
The hotel was quite central to the shopping area, the open top bus tour with river trip was very good value for money, the tickets were purchased from the hotel and the member of staff was extremely helpful. On the whole there was no down-side to our visit, the only exception was that the advertised nightly band in the bar did not materialise! No big deal really.
Friendly and professional staff. Superb buffet meals and breakfast. If i was being fussy i could say the food could be hotter and the wine selection increased
the stay was extremly enjoyable and i would recomend the hotel anytime. staff were very good , fiod excellent.
The stuff is very friendly, good location, great breakfast - big choice & tasty!
overall an excellent hotel and good value for money.prvious reviews correct about the excellent restaurant triunfante across the road from hotel. cafe pinguim beside taxi rank near hotel is excellent value and manuel is a huge source of local information as stated by other reviewers. music not every night as promised in bar.
The staff were out-of-this-world friendly and helpful. Bathrooms on the rooms were nicely appointed, clean and modern. Good location to walk downtown. Nothing. I would stay here again and recommend my friends do the same. Good value for the money.
the facilities were first class and the staff very helpful and the location was prefect for our trip
location of hotel was excellent. it was also.historic and luxury and personels were very helpful....webliked too much. maybe the bathroom needs a little bit renovated.
central location. Nice atmosphere. good breakfast room was a bit small
The building itself is wonderful. The location could not be better. The staff were very helping with everything from recommending a good "non-touristy' restaurant to helping us figure out which port wine to buy.
The entrance to the hotel was so beautiful and inviting. The hot breakfast wasn't inviting enough.
A wonderful old and formal hotel in the city centre. The courtyard cafe and roof sun terrace were fabulous places to relax.
Cool interior, friendly staff, clean rooms and nice breakfast. Also the location is very good - it is in the city centre so you can just walk to see all sights I was a bit surprised about quality of internet connection - it was very slow and constantly disconnecting. There was too dark in the room, but i think it is by design
Great service, beautifully appointed, very convenient. We appreciated the woman at the front desk who understood we had no interest in bus tours and gave wonderful recommendations for sightseeing and restaurants. wifi was finicky.
excellent staff great location
Like design of the place and the prices. some of the staff people were not very helpful,location is not very convenient.
Nice classic old hotel in good downtown location. The only problem is there is a substantial amount of construction on the streets in front of the hotel which is an access problem until they are finished.
Noisy bathroom exaustion. Breakfast personel always very busy - simpathetic but not effective(for this level of hotel). Public parking more than 5 min walking distance, not sure if safe at night. No mentiont of this limitation on the hotel page - private parking nearby (100m) closed on wekends??
The staff were nice and maybe even too zealous (our towels were changed every day even though we followed the instructions available to signal that we didn't need that). The location was excellent and even after missing the last metro/bus we got back ok after a nice stroll through an extremely chilled-out Porto. It would have been great if some of the lovely Portuguese pastries had made their way into the breakfast menu ... :) However, all the other extremely good things about the hotel (including the good bus connections into town, handy restaurants across the street and supermarket around the back) outweigh anything else.
It is clean, the staff is friendly. There is now gym. The food is terrible.
Very clean, confortable, wonderful breakfast Nothing
Nice well located hotel with helpful and friendly staff
Everething was nice and fine No
Staff friendliness and relaxed attitude No
The helpful staff on reception.
The friendliness and profetional manner in wich we were attended. And the effort ALL staff made to speak to us in English.
Very comfortable family two-rooms suite, well sound-isolated, good breakfast with a rich assortiment, the hotel is easy to find from the highway A29 to Porto.
All was excellent! All was pleasant!
Staff was excellent, Grappa food was exellent no
The room service (including the telephone assistant) was excellent. The hotel can improve with isolation, in order to keep a cooler temperature in bedrooms.
Excellent friendly staff, superb comfortable and spacious modern rooms, very clean rooms and very well equipped, very good location, excellent restaurants, especially Grappa Italian Restaurant, very well priced with great value for money.
The Concierge attendance
all staff very friendly and helpful. we have stayed at this hotel many all staff very friendly and helpful. we have stayed at this hotel many times before n/a
Great design and services
Very nice lounge bar at the top of the building.
The hotel's facilities are fantastic and the staff couldn't be anymore helpful. There was nothing I didn't like about the hotel
The staff was very friendly and happy to serve you. Big spacious room, clean. The breakfast venue was a bit old and the breakfast itself needs to be improved in quality.
merkezi olması çok güzeldi odalar çok temiz değildi havluların rengi gri olmuştu biraz daha fazla bakım ve temizlik yapmaları gerekiyor
merkezi, temiz, mutevazi banyolar cag disi, kahvalti cok cok zayif
Easy parking and closeness to shopping mall and restaurants.
Fantastic hotel, very helpful staff, incredibly clean, everything about our stay was fantastic.
very nice and clean bedroom, excellent bathroom, free mini bar much appreciated
Everything, the staff very friendly and helpful. Very comfortable rooms and free drinks in your room, that´s great!
Spotlessly clean hotel, spacious room, delicious breakfast, free wi-fi in the lounge zone, close to metro station, hotel parking for reasonable price - what else is needed? Location not central of course, windows overlooking busy road. But soundproof windows and very convenient metro station (4 lines crossed) absolutely compensate these drawbacks. In fact by metro it takes just 10 minutes to the city center. Stringly recommended!
nice wiew, very close to the metro station, it was the ideal hotel to stay a couple of nights to visit Porto without the trouble of a central location.. internet very expensive (40 euros for hour!)
Proximity to subway; nice breakfast included; huge room space free internet
Very nice and comfortable hotel. Free parking outside. Free minibar. absence of a safe
excellent location, good price, nice breakfast and free mini-bar... highly recommended hotel for sure
The center proximity. No.
everything was ok. I had already stayed at this hotel before and liked it, so I chose it again
Nice rooms and lovely breakfast. Reception staff, very lousy not interested at all. I had to talk to 3 or 4 of them and they were all plain and tasteless service wise.
Easy check-in and parking was a big plus; next to a large shopping center; staff helped us to find the hotel. 15 min by foot to the metro; breakfast was OK [could have been better]
The parking spaces are very small and they aren't that many. The room had the toilet flusher broken, and they put me just right to the stairs. At night you can hear people walking in the stairs, so be sure not to get a room next to the stairs/elevator. After that they changed me from room and everything was ok. I didn't like the parking spaces and the time they took to tell me that the flusher was broken and that i needed to change room - took me to complaint 3 times for them to say that that i needed to change room.
location of hotel Breakfast is rather simple (not a big trouble). Do not expect terrace with wonderful sight (it is fair mainly in summer)
The hotel staff are very helpfull and the room was beyond my expectation
Mainly the value for quality
the fact that was in a safe and elegance area. The breakfast was so poor, that can't imagine
location close to family and shopping. a bit noisy
Uncomfortable conditions of using a computer in the Hotel. Arrangement of the computer is not convenient for work due to closeness to the bar
Spacious high quality accommodation Too far to walk to city attractions
Nice hotel, great rooms, quite, right in the middle of the city,with great restaurants nearby. The AC, how can we make it work? A bit chilly the room.
Got what we paid for wirh no hassle. No restaurant or bar atmosphere and little obviously attractive locally - tho we did find places to eat and drink by the time we left.
Location, confort, breakfast wireless internet too expensive
Rooms are large. Bus stop in front of hotel door. Near a very big cultural centre ("house of music"). Staff was very polite. Decoration is a bit poor. Wireless expensive. Few services for a 4star hotel.
I liked the bedroom, very comfortable. the house stuff also I think the internet should be available for free.
it was wonderful-small fridge was great to have. appreciated internet access. Maids changed beds and towels even though we tried to leave a message. Maybe a card would help that you prepare-we leave it on the bed if don't want sheets changed
Convenient location to get to city centre. Nearby minimarket Breakfast menu was the same the whole week.
cleanliess, good location breakfast was not satisfactory
The hotel is well located for access to the tourist bus pick-up points and Metro station and within easy reach of the various bars/restaurants that front the Ribeira although bear in mind it's uphill on the way back! Our room was located on the 3rd floor and at times during the night was very noisy, I checked to see if the windows were open - they weren't! If we had been staying longer I would have asked for another room.
The bed was extremely hard to sleep on!!
The hotel location is very good, as it is close to the Ribeira and Gaia. It is close to City Tour buses. The room was small and uncomfortable
Location and friendly staff. Room was just right, everyuthing we needed nothing we didn't. Nothing
location was excellent They could improve on their room decor. The bath was bright, as was the eating area, but the room was drab.
Location, room and view
This hotel has excellent location in the old town, close to Ribeira and famous Stock Exchange. It is very easy to navigate through the town from this hotel. The service, rooms etc are quite avarage but it is a good deal to the money.
Very friendly staff. Excellent location. Very good breakfast.
Good location Hotel is rather shabby in rooms
location was excellent and hotel staff were helpful
The easy way to deal with the hotel staff a) In the room there are no glass to drink at least to drink water.b) There is no infomation in the road about the hotel.
The rooms is great and all the staff is verry kind
Free internet point of the 1st flour, room space, helpful staff, free car parking It's far from the city center. It's the highway from the one side of the hotel and you can hear noise of driving cars (i asked room on the other side of the hotel and there is no any noise)
Good breakfast good value
the breakfast facilities were comfortable. Good variety of food. I can't thing of anything. It was good value for money.
Free private parking is something I don't see every day. Hotel looks "hip" and modern. Only 1 mini-soap and 1 shampoo packet on a twin bedroom is far from enough. I was also expecting a better looking bathroom, and it doesn't really go with the rest of the decor.
The room was very clean and the staff is very helpful.The hotel is new and modern.The breakfast was good.The hotel have free parking and free wireless internet (even in the room) which are advantages. The coffee was awful, but you can buy for one euro a very good espresso.The windows cannot open, you have only a small slot for fresh air. The location of the hotel is relatively far away from the city, but it is not a major disadvantage, if you have a car.
Accesiibility to my meeting venues I didnt like the fact that I was involved in a plane mishap and had to detour to Bangor airport from Washington DC to Porto vis Amsterdam and was courteuos to email to the hotel and explain that I wont make it on the first day. they went a head and billed me for the night I never spent at the hotel!!! is that fair in view of the circumstances??
It was comfortable and pleasant
Location of the hotel, poor information about traffic connection of the
View from balkony Still no free WiFi internet
The hotel was spotless in every way and the staff were friendly and helpful. Breakfast good Corridors and rooms were a little dark
Excellent check in and front desk service Nothing
the comfort of the room and the spa. location and the comfusion with the directions to get to the hotel. Outside of the city center, not convenient location!
Hotel was very clean and nice. Breakfast was excellent. Location was only bad issue.
a newish hotel a long way from city centre but close to metro but certainly NOT up to the four star rating. This is shown as a four star hotel however no service at breakfast, we had to set our own table, food and coffee were cold and waiter staff of no assistance. Manager finally tried to rescue position by providing next day breakfast in room.
Breakfast The refrigerator in my room wormed drink!!!!
Friendly and efficient staff, very clean room,
very friendlily and useful staff, very clean and comfortable poor service at the breakfast. only one waiter had to do all the work